Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
44% of guests recommend
3.8 Room cleanliness
3.0 Service & staff
3.2 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Sep 2, 2014
I did not have a very good experience. I was locked out of my room several times. Misinformation was given to my family members before and at the time of check-in.
1 out of 5
by A verified travelerfrom Jacksonville

Don't even bother

Posted Aug 27, 2014
Apparently they don't even work with expedia. I made my reservation with expedia and was quoted one price when I got there they said it was 80 more than what I had on my itenary. The room smelled like smoke bed uncomfortable and the toilet back up with in 24 hours. when I tried to use the phone to call about the toilet that was broke too. The manager said he was going to credit me the 80 dollars I over paid but I am still waiting and trying to get that credited to my account. I would not recommend this place to anyone!!!!!
1 out of 5
by A verified traveler

Lost reservation and not so helpful staff

Posted Aug 9, 2014
I booked a 6 night stay and when my family arrived we were told that our reservation did not exist. I proceeded to show the clerk my confirmation from Expedia. She apologized and said that she did have a room for us but then tried to charge us about $80 more than what we had reserved the room for 3 months before. I again explained that we were given a rate by Expedia in May for our stay in July and that was the rate we wanted to pay. She told us that she couldn't help us but she would wave the internet change (that we were supposed to get for free anyway). Morale of the story.... when traveling from GA to OH, check with the hotel before had and make sure they have received your reservation.
4 out of 5
for Everyone
by A verified travelerfrom Chattanooga,TN

Nice hotel with ease of travel to cleveland, ohio

Posted Jul 20, 2014
Pros: The staff were pleasant when you saw them. They gave you privacy but very willing to help in anyway they could.
Cons: When making reservations patrons should be informed that they are an extended stay facility first.
Location: From the hotel you only 5 minutes from retail shops. get on the interstate and go either east or west and you will have a host of choices for meals
The hotel is an extended stay hotel which can cause a problem with reservations if current guest decide to stay over, which happened in my case. We had to stay at another hotel for 1 night. we were compensated for the room, but it did cause an inconvenience with unpacking and then repacking. One drawback was construction at they hotel exit, but you should be informed about the next available exit which is no inconvenience to you.
2 out of 5
by A verified traveler

Not a value

Posted Apr 19, 2014
No housekeeping, dishes and silver ware are an additional cost, Internet was an additional cost. Beds we very uncomftable. I would not recommend this hotel to anyone who is looking for a good night rest.
5 out of 5
for Everyone
by A verified traveler

Very nice facility

Posted Nov 9, 2013
The hotel was very nice,clean,comfortable,and pleasant. The staff was very friendly and helpful knowledgeable. I enjoyed my stay any will recommend to friends and family visiting the area.
5 out of 5
for Students
by Michaelfrom Metro Detroit Area, MI

Great extended stay hotel

Posted Aug 25, 2013
The staff is extremely attentive, and the hotel/rooms are superbly clean. (My room was, at least.) I've stayed at worse hotels, where half of what I paid for the entire weeks is the cost of a single night's stay!
5 out of 5
for Everyone
by Rayfrom Indiana

First Class Operation

Posted Jul 29, 2013
Pros: Efficient operation.
Cons: Not a thing.
Location: Very close to all Cleveland locations. Avon Lake was a very nice place to visit.
Internet connection did not work in our first room, so we were given another, larger, nicer room for no increase in price. The staff was unusually kind and pleasant.
3 out of 5
by A verified traveler

Convinient with fair price

Posted Jun 17, 2013
Pros: fair price
Cons: shampoo
Location: Fast food and regular restaurants are nearby. I-480 makes easy access to all greater Cleveland.
Nice and convinient for my personal purposes. Easy access to highway. Nearby eating places. Relatively quiet,