Exterior

Reviews of Candlewood Suites Avondale - New Orleans, an IHG Hotel

2.5 out of 5
Candlewood Suites Avondale - New Orleans, an IHG Hotel
3079 Hwy 90 & Jamie Blvd, Westwego, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 124 out of 273 reviews" "
Rating 8 - Good. 84 out of 273 reviews" "
Rating 6 - Okay. 26 out of 273 reviews" "
Rating 4 - Poor. 19 out of 273 reviews" "
Rating 2 - Terrible. 20 out of 273 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

REMIGIO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
aweful neighborhood, dirty and old furniture in the room no utensils etc
Stayed 3 nights in Feb 2024
Response from Manager on duty on Feb 14, 2024
Dear valued guest, thank you for taking the time to complete this review. We are truly sorry to hear you were not satisfied with your overall experience at our hotel. Our goal is to try to insure each and every guest is 100% satisfied with the overall value during their stay. It saddens me to read we did not achieve this with you. Please accept our most sincere apology. I will research this matter with my team to see if anything can be done to improve our overall operations. Please allow us the opportunity to host you again if you are ever in the area and need accommodations. Kind Regards, Management

10/10 Excellent

Trenika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on duty on Nov 21, 2023
Dear Trenika, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 Okay

Lymarie

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Huge room but outdated
Stayed 1 night in Nov 2023
Response from Manager on duty on Nov 6, 2023
Dear Lymarie, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on duty on Nov 3, 2023
Dear valued guest, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Larry

Stayed 2 nights in Oct 2023
Response from Manager on duty on Oct 20, 2023
Dear Larry, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 Poor

Diane

Traveled with family
The beds are at least 100 years old, sit almost to the floor. Awful will not stay again!
Stayed 1 night in Oct 2023
Response from Manager on duty on Oct 18, 2023
Dear Diane, Thank you for taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We sincerely apologize for the inconveniences you experienced in your room. Please know that the description of your stay is highly unusual and does not represent the high standards that we aim to achieve. I will be informing the proper departments of these issues to ensure they do not happen again. We genuinely thank you for choosing us, and we hope to have another opportunity to better serve you in the future as I am sure we will not disappoint. Sincerely,Management

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Paid for a king bed and was given two queen size beds in the room When inquired about it I was told that they did not have any available Why would you sell a room in the reservations if you sis not have it available Extremely frustrating
Response from Manager on duty on Sep 21, 2023
Dear Scott, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issue you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

8/10 Good

Jose

Stayed 1 night in Aug 2023
Response from Manager on duty on Aug 30, 2023
Dear Jose, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

latasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on duty on Aug 5, 2023
Dear Latasha, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Catrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Manager on duty on May 25, 2023
Dear Catrice, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

Heather, Billings

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, roaches, ants and lizards in the room
Stayed 1 night in May 2023
Response from Manager on duty on May 25, 2023
Dear Heather, Thank you for bringing this to our attention. We are truly sorry for any inconvenience that you experienced during your stay with us. Everything we do is to ensure our guests have a relaxing, worry-free stay, and are sorry that we did not meet that expectation. We apologize for any part of your stay that was not spotless as we have high standards regarding the cleanliness of our entire property. Additionally, we take every reasonable measure to prevent guest contact with pests with policies that include an ongoing preventative inspection program. Our staff is trained to inspect guest rooms thoroughly and to report their findings to our contracted pest control provider. These isolated incidents are addressed immediately. For us to make sure this is resolved as well as if you have any additional details about this experience and/or if you would like to be put into contact with a member of our management team, please reach out to us directly. We sincerely value your business and hope to have the opportunity to better serve you in the future.Sincerely, Management

8/10 Good

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always consistent
Candlewood suites are always consistent friendly people, clean rooms, comfortable beds and best of all cold air conditioning
Stayed 1 night in Apr 2023
Response from Management on Apr 29, 2023
Dear Larry,We appreciate you taking the time to write such a wonderful and detailed review.We truly value your feedback as we are always looking for ways to grow and improve as a hotel. We are all extremely happy to know that we were able to provide a clean and comfortable experience as this is our goal with all of our guests. Sincerely,Management

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on Apr 26, 2023
Dear David,Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay Sincerely, Management

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
Too small for me
The room was clean but cramped and a bit worn/scarred. I expected a separate bedroom but received an obviously smaller room from the reservation photos online. The kitchenette, counter, seating, dresser and beds were all crammed together in a too small room. The hotel was full so management was unable to provide me with a proper substitute room.
Stayed 2 nights in Apr 2023
Response from Management on Apr 24, 2023
Dear Ronald,Please accept my sincerest apologies; We fell short of delivering the absolute best experiences possible during your visit to the area. I appreciate you taking the time to review our hotel, I will absolutely be sharing your feedback with the team so that we are able to improve. Thank you for choosing us, and we hope that we have another opportunity to better serve you in the future. Sincerely, Management

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service
Staff at front desk for check in was great. Awesome.
Stayed 1 night in Apr 2023
Response from Management on Apr 24, 2023
Dear Jason,Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again! Sincerely,Management

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Not enough luggage carts
Stayed 1 night in Apr 2023
Response from Management on Apr 18, 2023
Dear Kyle,Thank you for taking the time to share your experience. We are sorry that we were unable to exceed your expectations as that is our goal with all of our guests. I will show this review to our team to ensure we use it as a learning tool to grow and improve. Thank you for choosing us, and we hope you give us another opportunity to better serve you in the future. Sincerely, Management

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price!
Stayed 1 night in Apr 2023
Response from Management on Apr 4, 2023
Dear April,Thank you for taking the time to share your feedback. We really appreciate your business and hope that our willingness to provide a safe, comfortable stay is enough to get your repeat business. Thanks again! Sincerely,Management

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You're not going there for the location. The hotel is fantastic for the reasons you'll need to be there.
Stayed 3 nights in Mar 2023
Response from Management on Mar 27, 2023
Dear James,Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies. Sincerely, Management

2/10 Terrible

Gerald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The recliner was broken and the bed was just wore out.
Stayed 1 night in Mar 2023
Response from Management on Mar 20, 2023
Dear Gerald,Thank you for taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We sincerely apologize for the inconveniences you experienced in your room. Please know that the description of your stay is highly unusual and does not represent the high standards that we aim to achieve. I will be informing the proper departments of these issues to ensure they do not happen again. We genuinely thank you for choosing us, and we hope to have another opportunity to better serve you in the future as I am sure we will not disappoint. Sincerely, Management

10/10 Excellent

Oleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Manager on duty on Mar 8, 2023
Dear Oleh, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely, Management

10/10 Excellent

Jasmine, Cleveland

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, free laundry facilities and located in a quiet area. Would definitely stay here again.
Response from Management on Jan 9, 2023
Dear Jasmine,We appreciate you taking the time to write such a wonderful and detailed review.We truly value your feedback as we are always looking for ways to grow and improve as a hotel. We are all extremely happy to know that we were able to provide a clean and comfortable experience as this is our goal with all of our guests. Sincerely,Management

8/10 Good

Larry

Stayed 5 nights in Nov 2022
Response from Manager on duty on Nov 28, 2022
Dear Larry, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Candlewood Suites Avondale - New Orleans, an IHG Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 Terrible

Zane

Business traveler
Services was not rendered due to overbooking & still solicited the Expedia payment with no reimbursement to my card. 😡
Stayed 1 night in Oct 2022
Response from Manager on duty on Oct 12, 2022
Dear Zane, we are all very worried about the way you described your recent visit to our hotel. Your comments are very concerning and do not represent the type of experience we all aim to achieve. Please accept our most sincere apology. Also, we would appreciate if you gave us a call directly to discuss your comments. We look forward to hearing from you soon. Sincerely, Management

8/10 Good

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Manager on duty on Jul 31, 2022
Dear Demetrius, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Candlewood Suites Avondale - New Orleans, an IHG Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

4/10 Poor

Erica

Traveled with group
Liked: Amenities
The blanket on the bed was nasty, we took it off and asked for another one, twice, about 8 hrs apart and they said the didnt have any both times. We had to use one we had. The dryer didnt work. The chairs were tore up. The older lady on 2nd shift was rude and didnt want to get off the couch from watching TV to address our concerns. The best part about our trip was the young lady that checked us in and the Hot Water. I picked this location because I've stayed at a different one and I thought they would be the same. Nope. This one was the worst. I'm coming back to New Orleans in November, but I wont stay here.
Stayed 2 nights in Jun 2022
Response from Manager on duty on Jul 2, 2022
Dear Erica, I would like to thank you for taking the time to provide us with your feedback. Please rest assured we are taking this matter very seriously to prevent this from happening again. I have shared your feedback with the team and once again would like to apologize. I hope that you come back and stay with us if your travels bring you back to the area. Feel free to give us a call directly if you like to discuss this matter in further detail. Sincerely, Management

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2022

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good..the front desk help was good.. I seen baby roaches and I did report it..it was funny my grandsons first trip to New Orleans and he never seen a roach & wanted to know what was those bugs on the food. I threw it all out. Kinda sad
Stayed 8 nights in Feb 2022
Response from Manager on duty on Mar 8, 2022
Dear Carolyn, This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of pests, we also follow up immediately on any guest concern. Once again, we do not take matters like this lightly. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We apologize for any inconvenience you experienced and we hope to make it up to you in a future stay. Sincerely, Guest Relations

8/10 Good

mario

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay
It was better than we thought it would be
Stayed 7 nights in Feb 2022
Response from Manager on duty on Mar 5, 2022
Dear Mario, Thank you for taking the time to complete this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Candlewood Suites Avondale - New Orleans, an IHG Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

4/10 Poor

Angelina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Booked a suite back in October/ November and the day of my check in I was told my room wasn't available. They have us a smaller room and when we got there we saw roaches. I need a vaccum to clean the floor but they said I needed to wait but housekeeping was upon request. I woke up to a smelly room and had to keep opening the window because it was stuffy
Stayed 4 nights in Feb 2022
Response from Manager on duty on Mar 3, 2022
Dear Angelina, This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of pests, we also follow up immediately on any guest concern. Once again, we do not take matters like this lightly. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We apologize for any inconvenience you experienced and we hope to make it up to you in a future stay. Sincerely, Management

10/10 Excellent

Lisa, Riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and the staff was nice and helpful
Stayed 4 nights in Feb 2022
Response from Manager on duty on Mar 2, 2022
Dear Lisa, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Candlewood Suites Avondale - New Orleans, an IHG Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

2/10 Terrible

Linday

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time @ Candlewood everybody was so friendly and nice ❤️
Stayed 2 nights in Jul 2021
Response from Manager on duty on Aug 12, 2021
Dear valued guest, Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies. Sincerely, Management

8/10 Good

Kashawn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad check-in
Stayed 1 night in Aug 2021
Response from Sincerely management on Sep 16, 2021
Thank you for taking the time to post this review. We are all very grateful for the score you have given us. Our entire team works extremely hard to ensure we are able to provide an amazing stay for all of our guests.

2/10 Terrible

Verified traveler

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a questionable area, the front of the Hotel the trash was all over the place. They were 2 guesses drinking beer. The front desk representative was rude and unpleasant, I choose this hotel because is Pet Friendly however Expedia didn’t disclosure $75 Pet Fee plus that was unacceptable so my puppy pay for his own room but he didn’t get one. The room cost $85, the room stinks, carpets needs to be removed, the bathroom and beds were clean but it was gross to walk without shoes. The Room smells like dirty clothes, the reservation was non refundable so I pay for 2 rooms, NEEDS TO DISCLOSE PET FEE, I will not use Expedia or stay in a Candlewood Hotel again
Stayed 1 night in Jul 2021
Response from Manager on duty on Jul 16, 2021
Dear valued guest, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

10/10 Excellent

Shonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location
The front desk was nice and very informative. The rooms are large and comfortable.
Stayed 2 nights in Jul 2021
Response from Manager on duty on Jul 13, 2021
Dear Shonda, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Candlewood Suites Avondale - New Orleans, an IHG Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
The stay was amazing, it was like an apartment away from home. If we’re ever in the area again, this will be the only place we stay!
Stayed 2 nights in Jul 2021
Response from Manager on duty on Jul 13, 2021
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Candlewood Suites Avondale - New Orleans, an IHG Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Manager on duty on Jun 29, 2021
Dear Maria, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Candlewood Suites Avondale - New Orleans, an IHG Hotel. Sincerely, Management

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waffle house right next door
Stayed 2 nights in Jun 2021
Response from Manager on duty on Jun 25, 2021
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Candlewood Suites Avondale - New Orleans, an IHG Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Manager on duty on Jun 14, 2021
Dear David, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Candlewood Suites Avondale - New Orleans, an IHG Hotel. Sincerely, Management

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C wasn't working so we called the front desk. They sent out maintenance asap and got it solved quickly! Leslie at the front desk was super nice and helpful!
Stayed 1 night in Jun 2021
Response from Manager on duty on Jun 14, 2021
Dear Ruben, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Candlewood Suites Avondale - New Orleans, an IHG Hotel. Sincerely, Management

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Christina was very nice and helpful. Staff were friendly. However, the common areas of the hotel need a very deep cleaning. This location allows pets and you can tell it does. There was a stale musty odor in the lobby, corridors and elevator. The hand sanitizer dispenser was empty near the elevator. The carpet was very dirty all over the hotel. Pretty sure I won't stay there again.
Stayed 2 nights in Jun 2021
Response from Manager on duty on Jun 6, 2021
Dear valued guest, Thank you for taking the time to post this review. Thank you for your fair and honest feedback. We all work hard to try and provide an overall positive experience for all of our guests. Your comments will help us improve. We are truly sorry we were not able provide you with the 100% satisfaction our team aims to achieve and I promise we will work harder on a future stay. On behalf of our entire staff at , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

6/10 Okay

Verified traveler

Stayed 2 nights in May 2021
Response from Manager on duty on Jun 4, 2021
Dear valued guest, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely, Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
The room was clean and smelled fresh. The staff was outstanding. The housekeepers were courteous and friendly! Will definitely be back!
Stayed 1 night in May 2021
Response from Manager on duty on May 25, 2021
Dear valued guest, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Candlewood Suites Avondale - New Orleans, an IHG Hotel. Sincerely, Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside of New Orleans to rest our heads on our way out west.
Stayed 1 night in May 2021
Response from Manager on duty on May 9, 2021
Dear value guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Candlewood Suites Avondale - New Orleans, an IHG Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid $255 to stay here and usually Candlewood Suites is a nice place to stay. We stayed two nights and never had a working toilet in our room. They kept saying they would fix it and never did! They wouldn’t switch my rooms out and no one would tell me who the manager was! I kept getting the run around. DONT STAY HERE!
Stayed 2 nights in Apr 2021
Response from Manager on duty on May 3, 2021
Dear valued guest, thank you for taking the time to post this review. I am really shocked by the way you described your overall experience at our hotel and want you to know that our team will research your comments and make the necessary arrangements in order keep these issues from happing again with future guests. Thanks for letting us know, we hope to host you on a future visit. Regards, Management

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Manager on duty on Apr 30, 2021
Dear Gerald, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Candlewood Suites Avondale - New Orleans, an IHG Hotel. Sincerely, Management

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was okay and appeared to be safe didn’t have any trouble parking
Stayed 2 nights in Mar 2021
Response from Guest Relations on Mar 16, 2021
Dear valued guest, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay as we are always looking for ways to grow and improve. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely, Management

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room has really strong smell i think they are having pluming problem because it’s really bad. Also the room in the picture was different what we were offered, the pictures had bedroom with studio but it will only one big room everything inside it.
Stayed 1 night in Mar 2021
Response from Manager on duty on Mar 3, 2021
Dear valued guest, Thank you for taking the time to post this review. Thank you for your fair and honest feedback. We all work hard to try and provide an overall positive experience for all of our guests. Your comments will help us improve. We are truly sorry we were not able provide you with the 100% satisfaction our team tries to achieve and I promise we will work harder on a future stay. On behalf of our entire staff at , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The floor I was in smelled of smoke. The fire alarm went of around 4:10am on my last night, no reason given.
Stayed 2 nights in Feb 2021
Response from Manager on duty on Mar 2, 2021
Dear valued guest, Thank you for taking the time to post this review. Thank you for your fair and honest feedback. We all work hard to try and provide an overall positive experience for all of our guests. Your comments will help us improve. We are truly sorry we were not able provide you with the 100% satisfaction our team tries to achieve and I promise we will work harder on a future stay. On behalf of our entire staff at , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel was overbooked upon our arrival. parking lot was packed with commercial vehicles. Without any hesitancy in her voice the clerk immediately stated that the hotel was overbooked and moved my 2 rooms to the Suburban hotel next door since i had booked 2 rooms with double beds. the hotel we were moved to our room shower did not drain and large roaches were seen in room. kitchenette area as well as room were very shabby. thanks for moving us
Stayed 3 nights in Jan 2021
Response from Guest Relations on Feb 1, 2021
Dear valued guest, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Guest Relations