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Dear Caroline,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards
6/10 Okay
Alan
Mar 30, 2024
The hotel was ok rooms were a good size , clean
Alan
Stayed 1 night in Mar 2024
Response from lindsay on Mar 30, 2024
Dear Alan,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind Regards
Excellent staff nothing was a bother we just had breakfast which was fine
James
Stayed 1 night in Mar 2024
Response from lindsay on Mar 3, 2024
Dear James,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards
We travelled from Fife by bus and the hotel is 5 mins from the bus station. It is also close to the town centre and all its amenities. The hotel may be tired in places but is good value and is run by professional staff
James
Stayed 1 night in Mar 2024
Response from lindsay on Mar 2, 2024
Dear James,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards
Dear Lorraine,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.
10/10 Excellent
Victoria
Feb 7, 2024
Liked: Cleanliness, staff & service
Victoria
Stayed 3 nights in Feb 2024
Response from lindsay on Feb 8, 2024
Dear Victoria,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards
Dear Irene,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards
10/10 Excellent
Dale
Jan 24, 2024
Dale
Stayed 1 night in Jan 2024
Response from lindsay on Jan 25, 2024
Dear Dean,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards
8/10 Good
David
Jan 18, 2024
Liked: Cleanliness, staff & service, room comfort
Well located hotel
Well located hotel and as we were on the 5th floor looking onto the sea the view was amazing. The welcome from the staff was excellent and the checking in was quick and efficient. The room was very spacious and clean but overall the furniture does need an update. The bed was very comfortable however. No plug or usb sockets by the bed which was strange. A good standard hotel for the price paid, the staff makes the difference.
David
Stayed 1 night in Jan 2024
Response from lindsay on Jan 19, 2024
Dear David,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.
Dear John,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Im truly sorry that on this occasion the swimming pool was closed for some needed upgrades.Kind regards.
Dear Guest,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Im truly sorry that on this occasion the swimming pool was closed for some needed upgrades.Kind regards.
10/10 Excellent
Ann marie
Dec 19, 2023
Liked: Cleanliness, staff & service, room comfort
Fab stay
Great stay, staff very friendly and helpful.
Ann marie
Stayed 3 nights in Dec 2023
Response from lindsay on Dec 21, 2023
Dear Ann,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards
Everyone at the Mercure are great from the manager to the cleaner can't do enough for you very helpful all the time.
The room was good but cold not enough heat for a large room the pillows were not great the ones that were ment to be soft were quite hard time to renew the pillows, also for a premium room a king size bed would have been better.
Had dinner in the hotel one night which was good but a bit expensive.
Also really dissapointing the the leisure area is still not available one of the main reasons that we go to the mercure.
lilian
Stayed 2 nights in Dec 2023
Response from gordon on Dec 12, 2023
Dear lilian, Thank you for taking the time to review your stay at Mercure Ayr Hotel. We are delighted to hear that you found our staff helpful and attentive during your stay. We sincerely apologize for the coldness of your room and that the pillows did not provide adequate comfort for a restful sleep. Here at Mercure Ayr Hotel, we strive to create an ideal home away from home experience for all our guests and we regret coming short in your case. We are sorry to hear that you found the dinner a bit pricey but we continuously refine our services to better serve the preferences of our guests like yourself. We hope you will be able to give us another chance when leisure area is available again so that you can enjoy all the amenities we have on offer. Thank you for your feedback and we look forward to welcoming you back soon!
10/10 Excellent
BRYDON
Dec 2, 2023
BRYDON
Stayed 1 night in Oct 2023
Response from gordon on Dec 12, 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in AyrKind Regards
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.
Lovely stay! got upgraded to a superior room which was lovely. Welcoming reception from the gentleman that was working there in the early hours as we stayed here after flying back from spain, he was super helpful and couldn’t do enough for us. Overall 5*
Verified traveler
Stayed 1 night in Oct 2023
Response from lindsay on Oct 23, 2023
Thank you for your wonderful review. We appreciate your kind words about the gentleman at reception and are delighted that you were upgraded to a superior room. It's great to know you had a lovely stay with us here at Mercure Ayr Hotel and we hope you will continue to make us your favoured accommodation choice in the future
6/10 Okay
Julie
Traveled with family
Oct 8, 2023
Disliked: Property conditions & facilities
Found the hotel average and expected more to reflect on the price. Walking to the room the corridors smelt damp and musty, thankfully the room didnt which was a releif. The room was clean however the bathroom could do with an update and attention to detail was needed outside the bedroom window as clothing and cigarette ends were a bit of an eyesore. The staff were friendly, helpful and well presented. We chose to eat dinner in the restaurant and thoroughly enjoyed that and the breakfast the next morning. We were subjected to loud dance music in the afternoon coming from the surrounging area of the hotel and i undersatnd this was something outwith the hotels control but later in the evening the music from the event in the hotel was pretty loud in the room. We did eventually fall asleep and found the beds extremely comforable.
Julie
Stayed 1 night in Oct 2023
Response from gordon on Oct 9, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards
My wife and I were in separate rooms, both meant to be doubles. There was not really enough space for the double bed hence not much room for anything else and it was right against the wall on one side. No bedside table, not much of a dressing table just a rectangular slab. Not enough storage space. No grab rail in the bathroom and not very good lighting in the bathroom. Certainly not an ideal room for two!
M
Stayed 3 nights in Sep 2023
Response from gordon on Oct 3, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards
Although we were disappointed that the pool was closed this didn’t effect our stay at Mercure Ayr Hotel. We were impressed with the size of the room with a great sea view. Beds were very comfy. Tea and Coffee were available in the room. The staff were welcoming and friendly especially Gordon at the front desk. Breakfast was good lots to choose from. Hotel is within walking distance from shops and restaurants. Would highly recommend
Alexander
Stayed 3 nights in Sep 2023
Response from gordon on Sep 18, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards
8/10 Good
Trevor
Sep 1, 2023
Trevor
Stayed 1 night in Aug 2023
Response from gordon on Sep 4, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.
10/10 Excellent
James
Aug 22, 2023
Location great
James
Stayed 1 night in Aug 2023
Response from gordon on Aug 30, 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.
6/10 Okay
Lisa
Jul 31, 2023
Lisa
Stayed 2 nights in Jul 2023
Response from gordon on Aug 2, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.
6/10 Okay
Sam
Business traveler
Jul 31, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing stay - carpet stains, no fridge and wooden surround not intact. Everything looked a little bit tired.
Sam
Stayed 3 nights in Jul 2023
Response from gordon on Aug 2, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind RegardsGordon Baillie
10/10 Excellent
Douglas
Jul 29, 2023
Douglas
Stayed 5 nights in Jul 2023
Response from gordon on Jul 30, 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager
6/10 Okay
Dan
Business traveler
Jul 21, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Premium pricing for a very worn hotel. Noisy , ugly building, needs and overhaul.
Dan
Stayed 1 night in Jul 2023
Response from gordon on Jul 22, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind Regards
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.
8/10 Good
Harry
Traveled with group
Jul 14, 2023
Liked: Cleanliness, staff & service, room comfort
Harry
Stayed 3 nights in Jul 2023
Response from gordon on Jul 14, 2023
Dear Guest,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.
8/10 Good
David
Jul 11, 2023
Liked: Cleanliness, staff & service
David
Stayed 1 night in Jul 2023
Response from gordon on Jul 13, 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Ayr.Kind regards.
8/10 Good
Louisa
Traveled with partner
Jul 10, 2023
Liked: Staff & service
We had a lovely weekend at this hotel Staff were friendly and helpful. The Hotel was very centrally located for getting out and about,but could do with a freshen up and a few touch ups hear and there. Just a little tired in some areas,The breakfast was good.
Louisa
Stayed 3 nights in Jul 2023
Response from gordon on Jul 11, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.
It was a great holiday the upgrade my partner asked for and got was a great surprise as it was my birthday great holiday and a great pleasure to be at the Mercure
Joseph
Stayed 4 nights in Jun 2023
Response from gordon on Jun 19, 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Gordon BaillieGuest Services Manager
The room didn't have air con as advertised. White curtains, so was wide awake at 4am. Zero sleep, would not return.
Craig
Stayed 1 night in Jun 2023
Response from gordon on Jun 17, 2023
dear guest thank you for taking the time to tell us about your stay unfortunately we do not advertise that our rooms have air conditioning on any of our websites we also have black out curtains in all our bedrooms i have asked the team to look into this kind regards
6/10 Okay
Lilian
Jun 14, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lil's review
I have stayed at the mercure many times but found that it was not as good as before. The bed was very hard and the pillows were of inferior quality 2 of the lights in the room did not work but my bad I did not report it. The location is great and the staff are very friendly and helpful.
Swimming pool and health suite still closed after more than a year this is not good enough this was one of the main reasons that we have stayed here in the past, also no air con in the rooms. This hotel is far too expensive for what you get.
Lilian
Stayed 2 nights in Jun 2023
Response from gordon on Jun 14, 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regards
10/10 Excellent
PHILIP
May 25, 2023
PHILIP
Stayed 1 night in May 2023
Response from gordon on Jun 15, 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager
10/10 Excellent
Lesley
Traveled with partner
Apr 30, 2023
Liked: Cleanliness, staff & service
Lesley
Stayed 1 night in Apr 2023
Response from gordon on May 11, 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.Kind Regards Gordon Baillie
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regardsGordon Baillie
I give My review an "OK" because that is what it was.
Good location, attentive and friendly staff. average food.
But, C' mon Mercure, the place needs an uplift, the whole hotel is very tired and for the price I paid I would have expected better.
david
Stayed 2 nights in Apr 2023
Response from gordon on Apr 26, 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regardsGordon Baillie
8/10 Good
Jordan
Business traveler
Apr 14, 2023
Liked: Cleanliness, staff & service, room comfort
ideal for a solo stop
Great Location, easy to navigate from the hotel. great service and even got an upgraded room. Decor a little tired.
Jordan
Stayed 1 night in Apr 2023
Response from Gordon on Apr 16, 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Gordon BaillieGuest Services Manager
6/10 Okay
Bruce
Apr 9, 2023
Liked: Staff & service, room comfort
Bruce
Stayed 1 night in Apr 2023
Response from Gordon on Apr 10, 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager
Stayed for 2nights, check in was fast and the receptionist was lovely. From check in till we left the staff were all very helpful and nothing was too much bother. Breakfast was varied and plenty, dinner at night was also enjoyable. Will probably return in a couple of months for another stay for a wedding. Thanks to all staff.
IAN
Stayed 2 nights in Mar 2023
Response from Gordon on Apr 5, 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager
Love staying at Mercure Ayr, very central, clean and helpful staff, only grip is the doors when people go in and out of the rooms they bang something terrible.
Ann
Stayed 3 nights in Mar 2023
Response from Gordon on Mar 22, 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.Guest Services ManagerGordon Baillie
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.Guest Services ManagerGordon Baillie
Pleased with all of the accommodation and no other complaints
Mary
Stayed 2 nights in Feb 2023
Response from Gordon on Feb 21, 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.
8/10 Good
Margaret
Traveled with partner
Feb 16, 2023
Liked: Cleanliness, staff & service
Staff great hotel a little tired looking could do with being freshened up - doors needed painted .
Margaret
Stayed 2 nights in Feb 2023
Response from Gordon on Feb 21, 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regards
Nice clean hotel, convenient for town centre and food in restaurant was good. Only grumble was pillows are not very comfortable.
Graham
Stayed 1 night in Feb 2023
Response from Gordon on Feb 13, 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager
2/10 Terrible
emma
Feb 1, 2023
emma
Stayed 1 night in Jan 2023
Response from Gordon on Feb 9, 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.
10/10 Excellent
Frank
Dec 28, 2022
Frank
Stayed 1 night in Dec 2022
Response from Gordon on Dec 31, 2022
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.