Indoor pool

Reviews of Wyndham Grand Bad Reichenhall Axelmannstein

Wyndham Grand Bad Reichenhall Axelmannstein
Salzburger Strasse 2-6, Bad Reichenhall, BY

Reviews

8.0

Very Good

Rating 10 - Excellent. 107 out of 350 reviews" "
Rating 8 - Good. 146 out of 350 reviews" "
Rating 6 - Okay. 66 out of 350 reviews" "
Rating 4 - Poor. 21 out of 350 reviews" "
Rating 2 - Terrible. 10 out of 350 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, room comfort
Great Hotel
This is a great hotel. I have been coming to this hotel for many years. It is in the process of a renovation. Fantastic location and everything is accessible by foot. 15 minutes to the Bahnhof. Breakfast is one of the best I have had. I will always stay here when I visit Bad Reichenhall. The staff is courteous and friendly.
Stayed 3 nights in Sep 2021

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Really great hotel. Breakfast was excellent and the hotel is set in a large park area. Accessible to walk just about every where. The hotel staff are very accommodating. It is having a renovation.
Stayed 1 night in Sep 2021

4/10 Poor

Nicola

Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

2/10 Terrible

Bent

Traveled with family
Disliked: Staff & service
We was not allowed to stat because our 13 year Old son didnt have corona test and the did not tell us and tell us where to go to get test so we left to another hotel. Simple bad service and we have payed for the room
Stayed 1 night in Jul 2021

6/10 Okay

Ian, Cypress California

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Poor experience at check in. Poor wi fi.system. inconvenient parking plus expensive.
Stayed 7 nights in Dec 2019
Response from JE on Dec 30, 2019
Dear "ian", many thanks for staying with us. I´m sorry that we didn´t meet your expectation. I would appreciate if you can provide me further details about the checkin experience. I wish you and your family a great start in 2020. With kind regards J. Engelmann -General Manager-

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A beautiful building and grounds; unfortunately somewhat dated and hard to find to get there by car. But once found, the locations is right where you want to be.
Stayed 2 nights in Oct 2019
Response from JE on Oct 21, 2019
Dear "Traveler", many thanks for staying wi thus and your kind feedback. I´m lookiong forward to welcome you again. With kind regards J. Engelmann -General Manager-

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019
Response from JE on Sep 30, 2019
Liebe/-r "Traveler", vielen Dank für Ihren Besuch und Ihre Bewertung. Bis zum nächsten Mal. Herzliche Grüße J. Engelmann -General Manager-

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel with great character in a perfect location but is in dire need of renovation.
Stayed 1 night in Sep 2019
Response from JE on Sep 27, 2019
Dear "Traveler", many thanks for staying with us and your kind rating. I´m happy to see, that you enjoyed your time. I´m looking forward to welcome you again. With kind regards J. Engelmann -General Manager-

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated. Unclean. No atmosphere. Cockroaches in bathroom. Simply the worst hotel I have ever stayed in. The only good to be had is that we were there for just one night. They even upgraded us to the Presidential suite....very large, but I still slept on top of the bed. Three roaches in the bath tub in the morning. No hot water. Stained carpets. Everything about it was bad. Looked like it was being run by European immigrants and not part of the Wyndham chain at all. Will be seeking refund when we return from our travels. Do not go.
Stayed 1 night in Sep 2019
Response from JE on Sep 18, 2019
Dear Guest, many thanks for your stay and open feedback. I´m very surprised, you didn´t mention anything about cockroaches during the checkout and we have not found anything in the room or even in the hotel. Also I don´t really understand, what do you mean with "Looked like it was being run by European immigrants and not part of the Wyndham chain at all". The hotel business is an international business and therefore we are very proud, that we give other nationalties the opportunity to work with us and so we can even benefit from their experiences and behaviour. With kind regards J. Engelmann -General Manager-

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Nettes Hotel
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from JE on Sep 4, 2019
Dear Traveller, many thanks for staying with us and your great rating. I´m looking forward to welcome you again. With kind regards J. Engelmann -General Manager-

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Old and worn out, it looked good online.Expedia should pay attention to what they sell .... nothing but a waste of money and a ruined night.
Stayed 1 night in Aug 2019
Response from JE on Dec 11, 2019
Dear "Traveler", many thanks for staying with us. I´m sorry that your stay was not as expected. I hope we have not lost as a guest for our family. With kind regards J. Engelmann -General Manager-

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Pathetic house keeping and breakfast. Wonderful reception staff
Stayed 2 nights in Jun 2019
Response from JE on Jun 12, 2019
Dear "Traveler", many thanks for staying with us and for your comment. I hope you accept my sincerest apologies. We have taken already some action to avoid such a situation in the future. With kind regards J. Engelmann -General Manager-

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing hotel about 173 years old it felt like stepping back in time so relaxing! We want to come back and stay longer. Beautiful city
Stayed 1 night in Apr 2019
Response from JE on May 13, 2019
Dear Guest, WOW, thanks a lot for your great comment. I´m happy to see that you had a great time with us. We are looking forward for your next time journey. With kind regards J. Engelmann -General Manager-

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018
Response from D. Leopold, EAM on Oct 29, 2018
Dear Dan, we would like to thank you for your feedback. We are very happy that you enjoyed your stay in our hotel and that you were satisfied with all our services we deliver. We hope to welcome you back in future. Kind regards, D. Leopold, EAM

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
We love Bad Reichenhall and the hotel only added to let us have a wonderful stay. Next time we will consider the hotel again.
Stayed 4 nights in Sep 2018
Response from D. Leopold, EAM on Oct 29, 2018
Dear Tamar, we are happy that you enjoyed your stay in our Hotel so much and that you consider to come back to us for your next stay in Bad Reichenhall. Thank you for sharing your experience with us. Kind regards, D. Leopold, EAM

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, room comfort
Well treated in an elegant old hotel.
Hotel staff was wonderful. Very accommodating to our needs and was kind enough to upgrade our room for our special occasion. The hotel is a bit outdated inside but well maintained and good amenities. Breakfast was decent, above average. The location is fantastic.
Stayed 2 nights in Oct 2018
Response from D. Leopold, EAM on Oct 29, 2018
Dear Kevin, thanks for posting your review. We are glad to hear that you were, like you mentioned "well treated in an elegant old hotel". We are happy that your were satisfied with our service quality and the location and we hope to see you back in future. Best regards, D. Leopold, EAM

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Hotel has tons of character, great area. Wished we could've stayed here longer.
Stayed 2 nights in Oct 2018
Response from D. Leopold, EAM on Oct 29, 2018
Dear Edward, Thank you very much for you positive review. It is great to hear that you enjoyed the character and the great area of our location. We hope to welcome you soon and to create another great experience. Kind regards, D. Leopold, EAM

6/10 Okay

F, San Jose

Disliked: Cleanliness, property conditions & facilities, room comfort
No air conditioner, No ice machine, Room needs to be repaired. Towels have stains on them. shower water was cold for a while and then hot for a while
Stayed 3 nights in Jul 2018
Response from TM on Aug 23, 2018
Dear guest, thank you very much for your review of our hotel. I am sorry that your stay was not to your full satisfaction, however I do hope you had a relaxing time in Bad Reichenhall. Kind regards, Thomas Marusczyk Resident Manager

6/10 Okay

Mariana

Liked: Cleanliness
Disliked: Room comfort
Smells like cigarettes
The hotel needs to be remodeled. The rooms and the entire place smells like cigarettes. The rooms do not have air conditioning. The queen beds are 2 single beds put together and breakfast was not the greatest.
Stayed 4 nights in Jun 2018
Response from TM on Jun 28, 2018
Dear Mariana, thank you very much for your review. I am sorry, that you were not fully satisfied with your stay. Unfortunately, due to the age of our listed building, we do not have air condition in our rooms, however we are always happy to provide a fan and all windows and balcony doors can be fully opened as well. Kind regards, Thomas Marusczyk Resident Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with beautiful views! Enjoyed the breakfast. There is no air conditioning but a huge sliding door let in a wonderful breeze. Our bathroom was older with some paint chipping in the shower area but very clean (the building is almost 200 years old!). Lots of charm and wonderful (spa) pool area. Within walking distance to lots of little shops, etc..
Stayed 2 nights in Jun 2018
Response from TM on Jun 28, 2018
Dear guest, thank you very much for your review. I am very happy to see that you enjoyed your stay with us and could enjoy our beautiful historic hotel. I trust you had a safe and comfortable onward journey and I hope we will be able to welcome you back on your next visit to our beautiful city. Kind regards, Thomas Marusczyk Resident Manager

8/10 Good

Mike , Ottawa

Liked: Cleanliness, staff & service, room comfort
Grand hotel that is showing its age but still retains an air of opulence.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A grand old lady
This hotel was a wonderful surprise. It is a grand old lady loaded with history. The rooms are enormous, beds comfortable, the facilities excellent, and the includes buffet breakfast exceeded our expectations. The town of Bad Reichenhall was equally excellent, and also exceeded our expectations. The scenery is beautiful and we had a wonderful experience with the local sites, restaurants and activities (Krampus!!). The hotel is indeed getting older, and the fixtures, etc are not modern, but this should not dissuade you from staying here. The old fashioned attention to personal service and the feeling of being is such a historic place certainly makes up for the aging structure.
Stayed 3 nights in Dec 2017
Response from Bjoern on Dec 31, 2017
Dear guest, thank you very much for this fantastic review. I am very happy that you had such a pleasant stay and especially that you enjoyed the service provided by our staff. The "Krampuses" really are a sight to behold and a big local tradition, I am glad you enjoyed it. Thank you once again and I hope we will be able to welcome you back in the not too distant future. Kind regards, Thomas Marusczyk Resident Manager

6/10 Okay

Raymonda , Montreal

Disliked: Staff & service, room comfort
Poor interest of reception towards visitors. Upon arrival reception did not give info for wifi log on. It took to return to reception next day and ask. Rooms cold, mold in the bathroom. No extra bed sheets. Bed was small and uncomfortable. Poor service in the buffet,, one waitress ignored the visitor, had to ask few days in the row for a coffee thermos. Thanks for one man Mr. Hatem El-Hawaii who helped through my stay with internet services and all other info. Mr. Hatem spoke good English was very polite and showed an interest towards his client.
Stayed 4 nights in Oct 2017
Response from TM on Oct 31, 2017
Dear Raymonda, thank you for your review. I am sorry that we did not manage to fully meet your expectations; however I do hope you could still enjoy your time in our beautiful region of Germany. Kind regards, Thomas Marusczyk Resident Manager

8/10 Good

Rosanna, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, elegant historic hotel
The location of this hotel is wonderful - right on the end of the Pedestrian walk with the many shops and restaurants and close to the massive park and classy casino. The staff were wonderful, professional and accommodating to our group of 20 guests. Note: Since this hotel is on pedestrian only walkway, if you bring a bus, the bus has to drive on this walkway to let passengers off and on. This seems to be acceptable and expected in the town. The hotel is very elegant. As with other reviews, there are some areas that could use updating, but it was still a very comfortable stay. The rooms with balconies have a large balcony with beautiful views. We would definitely stay here again.
Stayed 2 nights in Sep 2017
Response from TM on Sep 30, 2017
Dear Rosanna, thank you very much for taking the time to write this review. I am very happy that you and your Group had a pleasant stay with us and you enjoyed the tradtional charme of our Hotel. I am especially happy about the praise for our staff and I have already passed it on to them. Rosanna, I trust you had a safe and comfortable onward journey and I hope you will be visiting us again on your next trip to Bad Reichenhall. Kind regards, Thomas Marusczyk Resident Manager

6/10 Okay

FBL, London

Liked: Cleanliness
Grande Dame of Bad Reichenhall hotels
The hotel was at its prime quite a few years ago, and is now a little worn and tired. Location is good for access to Berchtesgaden, Salzburg and surrounding region. Absence of air condition in rooms makes rooms very hot and stuffy in the summer. Swimming pool is good; gym is very limited. Breakfast and breakfast restaurant are excellent, although staff are remarkably grumpy and unfriendly. Food in the Axel Stuberl restaurant was ok.
Stayed 6 nights in Aug 2017
Response from TMarusczyk on Aug 30, 2017
Dear FBL, thank you very much for reviewing your stay with us. Thank you very much for your praise of our breakfast, however I am very sorry that you found our staff not friendly. I have adressed this with my Restaurant Manager already, as this is certainly not up the our usual, high Standard. FBL, thank you once again and I do hope we will see you again in the not too distant future. Kind regards, Thomas Marusczyk Resident Manager

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Marek, thank you very much for your review. I am glad that you had a pleasant stay with us and I do hope we will be seeing you again, soon. Kind regards, Thomas Marusczyk Resident Manager

10/10 Excellent

GERTRUDE P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've stayed here several times before. The location at the end of the pedestrian area is great. This old hotel has great bones but could use some maintenance and updating. All in all, we had a comfortable stay and would recommend this hotel.
Stayed 2 nights in Jun 2017
Dear Gertrude, thank you very much for your review and for recommending our hotel. I am especially pleased that you have stayed several times with us already and I do hope your next visit will not be too far off. Kind regards, Thomas Marusczyk Resident Manager

6/10 Okay

wilson, los angeles, ca

Liked: Cleanliness, staff & service
Don't come here if weather is hot!
Weather was in the low 90's when we came here in late June. Although weather cooled into high 70's by evening, there was no way to cool the room. We were given a fan and told to open all windows and patio door. Although the hotel has a 4 star rating, we didn't think it deserved the rating if a room cooling to 70-72 was impossible.
Stayed 2 nights in Jun 2017

8/10 Good

Rachel

Liked: Staff & service, room comfort
Nice hotel in a great location
Nice hotel that is definitely fading and in need of a refurb. However very clean and rooms were of an excellent size. Breakfast was great - especially as it was open till 11am. Only complaint was that the room was not serviced on one morning. Housekeeping knocked at 8am and we asked them to come back. Despite leaving the room at 9.30am no one did come back!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
worst experience. they have charged me twice and did not get a refund.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world hotel
Lovely older hotel with great history. Spa town with incredible features, love visiting here. Would definitely stay here again.
Response from General Manager on Sep 30, 2016
Dear guest, it is great to read that you enjoyed your stay and had a good time in Bad Reichenhall. We would like to thank you for your posting and we would love to welcome you again in our hotel. Best regards, Daniela Leopold, EAM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban getaway
Out in country. Many outdoor things to do. Quiet and beautiful
Response from General Manager on Aug 31, 2016
Dear guest, thank you very much for taking the time to post your review and to tell about your experience. It is great to hear, that you enjoyed your stay and had the chance to relax. Come and visit us again. Best regards, Daniela Leopold, EAM

8/10 Good

Chrissy, Brackley, UK

Liked: Cleanliness, staff & service, room comfort
Friendly staff, good food.
A pleasant hotel, lovely friendly staff and loved the buffet breakfast. Probably wouldn't recommend the evening buffet though, a little over-priced at €29. The rollaway bed for our daughter made the room feel quite cramped and a couple of nights were uncomfortably hot, even with the balcony door and window open, as there was no air conditioning. Both my daughter and myself cut our feet on shards of glass on the carpet, which was a bit of a shock I have to say! Beds were really comfortable and staff super helpful wherever possible, always with a smile. I must say though, that it was a great disappointment that the pool was out of action for the entire length of our eight day stay. This was perhaps the main reason for booking this particular hotel and so not to have the use of it was not good. The hotel receptionists were extremely apologetic did try and make amends by paying for our trip to the local baths/spa, but this took a day out of exploring the area, as we wanted to spend just half an hour or so at the end of each day enjoying a dip in the hotel's own pool. All in all, a good stay, but with some disappointments.
Response from D.Leopold on Aug 31, 2016
Dear guest, thank you very much for taking the time to write about your experience at our hotel and posting your review here. We already discussed some points and your review helps us to learn and to improve our services. It would be great to have you as our guest again, to have the chance to show our efforts. All the best, Daniela Leopold, EAM

8/10 Good

Robert, Newport Beach, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Bavarian visit!
Used hotel as a jump off place for Sa;zburg and environs! Beautiful town and location.......Bad Reichenall, Austria.
Response from Bjoern on Jun 30, 2016
Dear Robert, thank you very much for choosing our hotel. We are delightes to hear, that you enjoyed your stay and we would be happy to welcome you again in future! All the best reagards, Daniela Leopold, Executive Assistant Manager

8/10 Good

Hazel, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely traditional hotel in good location.
We stayed here for the week commencing 14.5.16. It is a large hotel but the staff are very approachable, friendly and helpful. The rooms are comfortable and well maintained, although there are only tea and coffee making facilities in the business rooms. We had a balcony looking over the mountains, and although it was quite a walk to reception and the dining room, the views were well worth it. The hotel is in an excellent, town centre location but the main entrance (which sat nav takes you to using the hotel postcode) is in a pedestrianised area, which can cause some initial difficulty. There is a rear entrance to the car park (off Mozartstrasse) which avoids the pedestrian area. The car park costs 7 euros per night. Our party included my elderly father, and if you are visiting the hotel with anyone who has limited mobility, be sure to request a room with a shower cubicle rather than a bath for safety. The buffet breakfast was excellent, with a wide range of food types including everything you would expect in a European hotel. However, we found the evening meals in the restaurant very over-priced at £29 for three courses bearing in mind the choice and quality of food on offer. The Axel Stubert bar was closed at the time of our visit, probably due to the fact it was very early in the season, and presumably that offers a wider, more reasonably priced range of meals. There are also lots of cafes and restaurants in Bad Reichenhall, within walking distance of the hotel.
Response from D.Leopold on May 31, 2016
Dear James, thank you very much for having chosen the Wyndham Grand Bad Reichenhall Axelmannstein in occasion of your stay in Bad Reichenhall. We are pleased that you took the time to write about your experience. It is a pleasure to share your warm and motivating comment about our staff with the team. That enjoyed your large room and it´s view is great! We are very sorry we were not able to meet your expectations regarding the dinner in our restaurant. You are right, our "Stüberl" is opening this week after renovation and from now on, a la carte dinner will take place there and we are able to offer a larger variety of food. Maybe you will have the possibility to try it in future. All the best regards, Daniela Leopold, Executive Assistant Manager

6/10 Okay

James, Cork

Liked: Cleanliness
Buffet dinner limited.TV all German. staff very helpful.
Dear James, thank you very much for taking the time to write about your stay at our hotel. We are sorry, that we did not absolutly meet your expecations. The feedback about the TV is a very good pint and we have discussed it already with the team and will do our best to improve the channel selsection. It is great to read your nice feedback about our staff. I will be happy to share your comment with them. It would be graet to have you as a guest in future to show you the full range of our services. Best regards from Bad Reichenhall, Daniela Leopold, Executive Assistant Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm ambience
Great facilities, excellent breakfast and views, centrally located. Charming
Response from M.Gebel on Feb 25, 2016
Dear Guest, thank you very much for having chosen the Wyndham Grand Bad Reichenhall Axelmannstein in occasion of your stay in Bad Reichenhall. We are pleased that you took the time to write about your experience. Your warm and motivating comments will surely be shared with our entire team and they’ll continue to strive for excellence in every guest experience. We do hope that there will be a few more opportunities in the not to distant future when we will have the pleasure of your return to the Hotel. Best regards, Mario Gebel Resident Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Reichenhall a hidden gem
The Bad Reichenhall area is stunning, the Hotel is a grand old lady that is needing some makeup touchups but still fits in with the surrounds. Great breakfast.

10/10 Excellent

weinstein, bialik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb surprise.
We were very surprised about the excelent location of the hotel,excelent conditions and appearance and the excelent staff-especialy Mr.Hariri. It was much better than we supposed. We recomend it very very much.

8/10 Good

heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, historical, could use upgrades
Lovely staff. Great location. Definitely need upgrades- carpets had huge stains, walls in bad shape, etc. breakfast is wonderful!

8/10 Good

jmc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to sites
I stayed here with my wife and family for four nights and we all enjoyed the stay. The bar staff were friendly, helpful and made us feel comfortable even with our non existant German language ability. It is a great location for visiting local sites and Salzburg.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
out of date hotel, poor service
The photo on the website looks much better than the actual condition of the hotel.

8/10 Good

Raymond, Temecula

Liked: Cleanliness, room comfort
Enjoyable
Nice older hotel, not too friendly upon check in but the girls at front desk were very helpful. Location is great with wonderful views, breakfast was very good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. I was pleasantly surprised by how nice the small single room was. Single rooms are often the runts of the litter, but this was very nice; even had a small terrace with a terrific scenic view of the town with the Alps in the background. The staff were terrific; really went out of their way to help.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It's got a lot going for it, but .......
We really like to stay here. The rooms are spacious and bathrooms are well appointed and modern, so we felt comfortable during our 5 day/night stay. The breakfast is good and the location is excellent. We enjoyed the pedestrian area on food. Bad Reichenhall itself is centrally located, allowing day trips less than an hour away to Salzburg, Berchtesgaden, Obersalzberg, Chiemsee, Königssee. That being said, the hotel does need refurbishment so that the "good bones" of this "Grand Dame" can truly be appreciated

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Old Hotel
My wife & I have stayed here several times and would return again, without question. The hotel has an 'old world charm' and is located right in the center of town. The hotel has a restaurant of its own and the breakfast is very good. Additionally, there is a small independent restaurant attached to the hotel that is fantastic.
Response from Bjoern on Dec 31, 2014
Dear CK1, Thank you very much for your time and the effort to report your impression on your recent stay at the Wyndham Grand Bad Reichenhall Axelmannstein. I am delighted that you enjoyed every aspect of the hotel and our service; I have certainly shared this with my team. We are very fortunate to be centrally located within the city and I am glad that our location worked well for your visit to Bad Reichenhall. The extensive buffet is an easy start to your day - the finest juices, fresh fruit and culinary surprises will bring a smile to your face. Moreover, we look forward welcoming you back to the Wyndham Grand Bad Reichenhall Axelmannstein in the future. Best regards, Henrik Mészáros Resident Manager

8/10 Good

Milan, Mission Viejo, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable priced hotel near tourist areas.
Stayed at this hotel during a two day visit to the Bercthesgaden / Salzburg area. Except for poor wi-fi service, we were pleased. Hotel is dated, but is clean and comfortable. Breakfast was outstanding. Location is on downtown pedestrian mall and is a convenient drive to tourist areas. Good pub / beer garden within walking distance. In room wi-fi didn't work either night and free wi-fi in lounge area was spotty. Staff were pleasant.
Response from Bjoern on Oct 30, 2014
Dear Milan, thank you very much for having chosen the Wyndham Grand Bad Reichenhall Axelmannstein in occasion of your stay in Salzburg. We are pleased that you took the time to write about your experience. It is a pleasure to share your warm and motivating comment with respect to the team. It is well known that nowadays good internet connectivity is essential for many people when traveling. This is why you will find free WiFi in the lobby of the Wyndham Grand Bad Reichenhall Axelmannstein. And I am pleased that the team delivered a high level of customer service. A great breakfast is best the start into a great day. Tea or coffee specialties, sweet or hearty delicacies, something light or something healthy… We are pleased that it found your appreciation. We are very fortunate to be centrally located within the city and I am glad that our location worked well for your visit to Bad Reichenhall. We do hope that there will be a few more opportunities in the not to distant future when we will have the pleasure of your return to the Hotel. Best regards, Roland Mittermair Cluster General Manager