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Reviews of City Hotel Frankfurt/M - Bad Vilbel

City Hotel Frankfurt/M - Bad Vilbel
Alte Frankfurter Str. 13, Bad Vilbel, HE

Reviews

8.4

Very Good

Rating 10 - Excellent. 217 out of 579 reviews" "
Rating 8 - Good. 274 out of 579 reviews" "
Rating 6 - Okay. 69 out of 579 reviews" "
Rating 4 - Poor. 16 out of 579 reviews" "
Rating 2 - Terrible. 3 out of 579 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great didn’t have car and nothing around. Restaurant was good

10/10 Excellent

Stanislav

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very comfortable. Big rooms, very good breakfast and very good servicing. The hotel is near to bus stop number 30 with ehome you can easily be transported to thecenral part of the city.
Stayed 2 nights in Feb 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Slightly disappointed
Hotel is clean and tidy, though a little dated. I was in Bad Vilbel on business in July and it was hot, unfortunately the hotel does not have air conditioning. The staff are courteous and helpful. I arrived late on Sunday night and the restaurant was closed. Had dinner there the second night and was disappointed the menu was not as advertised on the website and a little limited thought the set menu was nice.
Stayed 5 nights in Jul 2022

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Giffen, Bel Air

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well-situated, just outside of Frankfurt. The property is spotless, rooms are modern and comfortable, and the staff are very friendly. The restaurant serves delicious meals at a reasonable price. I could not have been more pleased with my stay there, and will definitely do so again when I next visit the area.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from City Hotel Team on Oct 16, 2020
Sehr geehrter Gast, vielen Dank für Ihre positive Rezension. Wir freuen uns, Ihnen eine gute Zeit in unserem Hause ermöglicht zu haben. Wir hoffen, Sie auch in Zukunft zu unseren zufriedenen Gästen zählen zu können.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frankfurt
Helpful staff
Stayed 1 night in Aug 2020
Response from Chang Y. Lee Hotel Manager on Oct 5, 2020
Dear James, Thank you for your great feedback. We will be happy to welcome you at our property to exceed your expectations once again!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely quiet spot
Great place to stay and visit Bad Vilbel or Frankfurt - we have family in walking distance so perfect for us. Covid-19 means breakfast is served from the normally self-service area, so the waiter was extra busy so it was not possible to really think about the choices and it could take time to get Coffee. It will be better when self- service returns, and of course that is the same everywhere in Germany right now.
Breakfast
Stayed 3 nights in Jul 2020

8/10 Good

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a pretty good stay, however some parts of the hotel need some renovations
Stayed 1 night in Feb 2020
Response from Marlis Slama on Feb 13, 2020
Dear Guest, thank you for this great feedback. We appreciate a lot. We noted your recommendation for a renovation. We would be glad to welcome you soon again in our hotel.

8/10 Good

Darrel

Business traveler
Liked: Cleanliness, staff & service
bad beds
the beds are not comfortable was a nice shower and only one towel
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to relax, very friendly staff, good food
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn’t like- everything was good
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Andrew

Great hotel - great service and great food
Stayed 2 nights in Nov 2018

8/10 Good

samir, Silicon Valley, CA, USA

Liked: Cleanliness, staff & service
JadooTV
Stayed 1 night in Sep 2018

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Great Value, Clean and consistent
Very clean, sheets and towels changed every day. Large room. We have stayed several times, always the same consistent standards. Beds a little soft for our liking but that may be just us. For the price cannot be beaten. Car parking is in short supply but on the night there was none available when we returned at 10.30pm we found street parking nearby quite easily.

10/10 Excellent

Anet, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slows to town and amenities
The hotel was clean and always had friendly staff greeting us. Most stores were Within 1 walking minutes away and the hotel is 5 driving minutes from downtown Bad Vilbel and about 15 driving minutes from downtown Frankfurt.
Stayed 6 nights in Dec 2017

4/10 Poor

Gerry , Saint Louis, MO

Disliked: Property conditions & facilities
No gym, no bottled water, no coffee in room
Cook unable to accomodate dietary request, no gym, no coffee in room, no bottled water for guests
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No AC... but still nice.
Room is a little outdated... but comfortable. I enjoyed the cleanness. Great central location right by Frankfurt. I would stay there again.
Stayed 6 nights in Jun 2017
Dear Andre, thank you very much for your Feedback. I will send your Feedback to all our colleagues. We hope to see you again in our Hotel in the near future. Best regards Jutta Voigt Reservation Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for in and out of Frankfurt
Perfect for going in and out of Frankfurt; bus stop immediately outside (takes 20 min tops) Restaurant was excellent, and staff were top class

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

s, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very caring and helpful staff!
Can't fault this hotel for the extra care and attention they give to a disabled person - right up to the point of emptying the first aid kit in search of remedies as the pharmacy was closed! Most helpful and friendly. Thank you for making the challenges of a working week in Frankfurt a pleasure....

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and affordable
Very comfortable.

8/10 Good

kim, denver colorado

Liked: Cleanliness, staff & service
Front desk clerks very friendly and very helpful.
Clean comfortable rooms. Beds weren't too comfortable

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel breakfast not included.
Was very surprised for the rate I paid that breakfast was not included.

8/10 Good

Glenn, Dorset UK

Liked: Cleanliness, property conditions & facilities, room comfort
Fabulous value
Lovely walk in shower with toiletries. Comfortable beds, fridge and plenty of space. For the price it cannot be beaten. Location is not great but we have family nearby so works brilliantly.

8/10 Good

Wolfgang, Michigan

Liked: Cleanliness, property conditions & facilities, room comfort
Tremendous deal
We booked this hotel for 6 nights and paid less than €250. Fantastic deal! The room was very nice. The only compliant was that the "queen" bed consisted of 2 twin beds pushed side-by-side. But one finds this very often in Europe. No ac. Very spacious and clean shower. The lobby area is pretty impressive, and the bar quite nice. The patio is wonderful. There are some free parking spaces on the hotel property, but most nights we had to use the underground garage at €10/night. The breakfast buffet was €15/person/day, and we ate there three times. Very good cappuccino! The only thing about the hotel bar that bothered us was the background music; they endlessly repeated the same tune for a sound machine. Somehow somebody must think that this is classy, but we found this extremely annoying.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Relaxing
We stayed here to relax for a few days before flying back to the states. The food was great, hotel was very clean, bar was nice, and most staff were superb. We walked and there was littke traffic. We would stay here again.

8/10 Good

yunus, Baku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silent hotel
You need your own transport if coosed this hotel Silent, friendly, clean The breakfast good but a bit overpriced

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a hidden gem in Frankfurt.
You don't realize the heaven until it's gone... That was my stay at Bad Vilbel.

8/10 Good

Harry, Fort Collins, CO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, but single rooms are very small!
I was in a "single" room at the end of the hotel. The room was very small, even by European standards. I barely had enough room for me and my luggage. The Wi-fi was good, the restaurant was good and the staff was friendly. The hotel looks close to the train stations, but it is quite an uphill hike- better to take a taxi than walk if the weather is bad and/or you have heavy luggage.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Roman, Berlin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Necessary stay, but not comfy
The staff was nice, but the hotel is seriously outdated. The bed was very old and uncomfortable. Why use two mattresses in a double bed? I was glad it was just for one night.

6/10 Okay

chris, Ormskirk

Disliked: Room comfort
Over priced poor quality...
Stayed during the recent Tradeshow so the price was highly inflated . Room needs a refurbishment, no tea or coffee facilities or spare pillows . Ate in the restaurant and the food was overpriced and not very good . Not a great deal going on around the hotel except for 2 supermarkets. Wouldn't stay here again .

10/10 Excellent

mohd , frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel
Nice view and quite place all what you need around you

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was very good
everything was very good! ........... ....... ..... ....

10/10 Excellent

Larry-Katherine, Athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
It is the second year in a row that we are staying at the City Hotel. This is because it is one of the best hotels we 've ever stayed at. We were very pleased with the comfort of the hotel and with the great pprofessionalism of the staff. We will visit again next year . Thank you for your kind hospitality

8/10 Good

Mark, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I y stayed about 9 hours due to an early flight but I would recommend this hotel. We'll worth the price

6/10 Okay

Jen, FL

Liked: Staff & service, room comfort
Good hotel
The Staff has always been very nice and helpful and we were excited about the large rooms. We were lucky with the weather during our Germany stay which was great for sightseeing but not so nice for the stay in the hotel because there is NO air conditioning. The rooms have large windows but because it is close to a busy road, you have to choose between heat or noise... And the bathroom needed some dusting.. Other than that it was clean. Breakfast buffet offers a great variety of foods

10/10 Excellent

FD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay
very quiet and friendly stuff. Just 8km from Frankfurt city.

8/10 Good

Kaichin

Liked: Cleanliness, staff & service

10/10 Excellent

Andy, Overseal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stay
Fabulous stay

6/10 Okay

Donnie, Mint Hill, NC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Americans be alert
On my recent trip to Bad Vilbel the hotel was supreme! It delivered on cleanliness, comfort, quality and more! However, being an American, not speaking hardly any German, I did now feel that I was welcome at this establishment very much. At no time was there much, if any, extra effort made to my stay effortless at any time. They were, however, ready to charge for things the hit my room but “we cannot do anything about that” statement would pop out. At one point they (City Hotel Bad Vilbel) lost power, during the day I worked from my room, going on different bank sites at night; the front desk claims to have called my room to inform me that the power would be off and got no answer. I know I lost power in my room first, then my Wi-Fi went down and it was only found this out from the front desk once I went to them myself. Well with this power outage I lost access to the entertainment package that I signed up for but at check-out the favorite line came up, “we cannot do anything about that” thus I was still charged the full price. With that being their parting statement, the taxi could not get there fast enough for me! The bottom line is, if and when I return to Germany, I will be better prepared for the anti-American attitudes I received from the staff at City Hotel Bad Vilbel.

10/10 Excellent

Howard, Alexandria VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for your money
Excellent value fpr your money

8/10 Good

Be, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 week stay
We stayed at the Hotel for a 2 week family visit in the area. The Hotel has a restaurant , however we stayed over the Christmas holiday and Room service as well as the Restaurant were closed in the evenings . It would have been great to inform the guests staying at the hotel of that fact. Rooms are efficient and actually very quiet . We would stay there again .