On my recent trip to Bad Vilbel the hotel was supreme! It delivered on cleanliness, comfort, quality and more! However, being an American, not speaking hardly any German, I did now feel that I was welcome at this establishment very much. At no time was there much, if any, extra effort made to my stay effortless at any time. They were, however, ready to charge for things the hit my room but “we cannot do anything about that” statement would pop out.
At one point they (City Hotel Bad Vilbel) lost power, during the day I worked from my room, going on different bank sites at night; the front desk claims to have called my room to inform me that the power would be off and got no answer. I know I lost power in my room first, then my Wi-Fi went down and it was only found this out from the front desk once I went to them myself. Well with this power outage I lost access to the entertainment package that I signed up for but at check-out the favorite line came up, “we cannot do anything about that” thus I was still charged the full price. With that being their parting statement, the taxi could not get there fast enough for me!
The bottom line is, if and when I return to Germany, I will be better prepared for the anti-American attitudes I received from the staff at City Hotel Bad Vilbel.