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Reviews of Comfort Inn Baie-Comeau

2.5 out of 5
Comfort Inn Baie-Comeau
745 Boulevard Lafleche, Baie Comeau, QC

Reviews

8.2

Very Good

Rating 10 - Excellent. 179 out of 556 reviews" "
Rating 8 - Good. 266 out of 556 reviews" "
Rating 6 - Okay. 82 out of 556 reviews" "
Rating 4 - Poor. 19 out of 556 reviews" "
Rating 2 - Terrible. 10 out of 556 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Blair

Traveled with family
Disliked: Staff & service, amenities
The hotel staff are on strike. I was not impressed, not informed and very disappointed with the lack of communication from the staff and expedia regarding this check in. However the security guard on duty was very helpful and very easy to talk with so i would like to say a big thanks to him. As a union person myself to cross a picket line is not a good feeling because i can't relax knowing someone could potentially damage my vehicle or give my aunt, mother and myself who are all traveling together. When you book any hotel you pay for a room but you also pay for a service which in no way did we get. There is no one here, not even a desk clerk. So overall I'm very disappointed with the service and i would also be very disappointed without a refund. On very short notice i had no other options available. But once again to the security guard on duty i have to say thanks for his help, he definitely deserved the credit to why I'm here for the nite under the conditions i am dealt with.
Stayed 1 night in Apr 2024

10/10 Excellent

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse and I had a comfortable stay. We had no issues with anything and I’m happy that breakfast is included. I will definitely be staying here again.
Stayed 4 nights in Feb 2024

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Not saying much but it's the best place to stay in Baie Comeau. Pretty good location. Of note, they really jack their prices up in the summer and the place books up fast.
Stayed 1 night in Feb 2024

10/10 Excellent

Lynda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

KAMAL

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bath tub was chocked, informed our problem to the reception. The receptionist did not bothere, the bathtub was a mess.
Stayed 3 nights in Jan 2024

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jean, Blainville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception service when we arrived!! Very quiet on the 2nd floor. Less crowded this time of the year (early January). Breakfast was plentiful but very ordinary and coffee was weak. Can easily be overcome with minimal effort!!
Stayed 1 night in Jan 2024

8/10 Good

Alvin, Labrador City

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room. Looks like there has been a recent refresh done on the room.
Stayed 1 night in Oct 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location off the highway, large room. Bed is very, very firm - was adequate for me but my spouse was unable to sleep on it.
Stayed 1 night in Sep 2023

10/10 Excellent

Danielle, Labrador City

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Love the first level access rather than having to climb stairs or ride elevators. Very convenient. It would be appreciated if they could have some English information on things such as food, etc. available in case the staff doesn’t speak English. Definitely polite though.
Stayed 1 night in Aug 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Teri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable. Could have been more in area for dining.
Stayed 1 night in Sep 2023

10/10 Excellent

Dwayne

Nice cozy spot
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Aug 2023

8/10 Good

Cécile

Liked: Staff & service
Would need to be refreshed
Stayed 2 nights in Aug 2023

10/10 Excellent

Pat

Stayed 1 night in Aug 2023
Response from KJL on Sep 10, 2023
Bonjour,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Nous sommes reconnaissants de vos commentaires qui ont une grande valeur à nos yeux, et qui seront transmis à notre équipe. Vos réponses, dans le cadre du sondage, serviront d’encouragement auprès des membres de notre personnel, qui visent continuellement à améliorer la qualité de nos services afin d’offrir une expérience exceptionnelle à chacun de nos clients. C’est pour nous un plaisir de recevoir les commentaires positifs.Nous vous remercions encore une fois d’avoir partagé votre expérience avec nous. Nous espérons que votre prochaine visite sera encore plus agréable que la précédente.Veuillez recevoir nos plus sincères salutations.Keven LefrancoisDirecteur AdjointComfort-Inn Baie-Comeau418-589-8252

2/10 Terrible

marvin

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasn’t very clean..smelly needs to be updated
Stayed 1 night in Aug 2023

10/10 Excellent

Francine

Stayed 1 night in Aug 2023
Response from La direction on Aug 20, 2023
Bonjour Francine,Merci pour votre note !En souhaitant vous revoir de nouveauLa direction

10/10 Excellent

Tammie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy peasy chech in. Greeted with a smile, comfy bead, great shower and ease of parking. Two thumbs up!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am gluten free. There wasn’t any gluten free Bread for breakfast. I asked the lady there and there was none.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dorothy Michelle

Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff! Delicious breakfast!
Stayed 1 night in Jul 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from KJL on Sep 10, 2023
Bonjour,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Nous sommes reconnaissants de vos commentaires qui ont une grande valeur à nos yeux, et qui seront transmis à notre équipe. Vos réponses, dans le cadre du sondage, serviront d’encouragement auprès des membres de notre personnel, qui visent continuellement à améliorer la qualité de nos services afin d’offrir une expérience exceptionnelle à chacun de nos clients. C’est pour nous un plaisir de recevoir les commentaires positifs.Nous vous remercions encore une fois d’avoir partagé votre expérience avec nous. Nous espérons que votre prochaine visite sera encore plus agréable que la précédente.Veuillez recevoir nos plus sincères salutations.Keven LefrancoisDirecteur AdjointComfort-Inn Baie-Comeau418-589-8252

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 2 nights in Jul 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lady was nice at front desk. I don’t know French and she don’t know English but it worked great
Stayed 1 night in Jul 2023

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Paul Etienne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and comfortable rooms. We had a great stay.
Stayed 1 night in Jul 2023

2/10 Terrible

kathy

Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best breakfasts we have had.
Stayed 1 night in Jun 2023

8/10 Good

Michel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Jun 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Kurt

Traveled with family
Liked: Staff & service, amenities
Clean and comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This comfort Inn is a nice place to stay. The continental breakfast was really good. The staff was really nice. The room was great as well. Thumbs up all around.
Stayed 1 night in Apr 2023

10/10 Excellent

Jody

Stayed 1 night in Mar 2023

2/10 Terrible

Sara

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room had food left in it. Second room had dirt on the toilet seat. Still charged full price. Wouldn’t recommend or stay there again.
Stayed 1 night in Feb 2023

10/10 Excellent

Trena

Stayed 1 night in Jan 2023

10/10 Excellent

Glen, Harrington Harbour

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay. Also they accommodated my pet.
Stayed 1 night in Jan 2023

10/10 Excellent

JEAN

8/10 Good

Martin

Stayed 1 night in Oct 2022
Response from KJL on Oct 21, 2022
Martin,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir, Martin, nos plus sincères salutations.Keven Jenkins LefrancoisDirecteur Général AdjointCOMFORT INN BAIE-COMEAU418-589-8252

4/10 Poor

Hubert

Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Michel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible
Stayed 1 night in Sep 2022
Response from Keven Jenkins Lefrancois on Oct 14, 2022
Michel,Nous aimerions vous remercier d’avoir pris le temps de répondre à notre sondage en ligne. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.Veuillez recevoir, Michel, nos plus cordiales salutations.Keven Jenkins LefrancoisDirecteur AdjointCOMFORT INN BAIE-COMEAU418-589-8252

10/10 Excellent

Danielle, Labrador City

Stayed 1 night in Aug 2022

8/10 Good

Fernand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area close to everything.
Stayed 1 night in Sep 2022
Response from KJL on Oct 14, 2022
Fernand,Nous aimerions vous remercier d’avoir pris le temps de répondre à notre sondage en ligne. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.Veuillez recevoir, Fernand, nos plus cordiales salutations.Keven Jenkins LefrancoisDirecteur AdjointCOMFORT INN BAIE-COMEAU418-589-8252

8/10 Good

Brice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2022
Response from KJL on Nov 10, 2022
Bonjour,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir nos plus sincères salutations.Keven Jenkins LefrancoisDirecteur AdjointCOMFORT INN BAIE-COMEAU418-589-8252

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2022
Response from KJL on Oct 14, 2022
Cynthia,Nous aimerions vous remercier d’avoir pris le temps de répondre à notre sondage en ligne. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.Veuillez recevoir, Cynthia, nos plus cordiales salutations.Keven Jenkins LefrancoisDirecteur AdjointCOMFORT INN BAIE-COMEAU418-589-8252

10/10 Excellent

Mark

Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2022
Response from KJL on Oct 14, 2022
Mark, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir, Mark, nos plus sincères salutations.Keven Jenkins LefrancoisDirecteur AdjointCOMFORT INN BAIE-COMEAU418-589-8252