Dear Christos,We apologize for the disappointing experience you had during your stay. It's regrettable that you encountered issues with the condition of the building and rooms, as well as disturbances from other guests. Ensuring a comfortable and peaceful environment for our guests is paramount, and we apologize for falling short in this regard. Your feedback regarding the condition of the carpets and bathrooms will be addressed as we continuously strive to improve our facilities. We appreciate your honesty and apologize for any inconvenience caused. We hope to have the opportunity to better serve you in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Zenaida,Thank you for your perfect rating! We're thrilled to hear that you had a positive experience with our friendly staff. Providing excellent service is a top priority for us, and we're delighted that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Julie ToscanoGeneral Manager

Dear Jessica, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Kathleen CoxGeneral Manager

Dear Chandra,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Kathleen CoxGeneral Manager

Dear Kimberly,Thank you for your perfect rating! We're thrilled to hear that you enjoyed everything about your stay with us. Providing a memorable and pleasant experience for our guests is always our goal. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Gurveer,Thank you for your perfect rating and kind words! We're thrilled to hear that you received amazing customer service during your stay with us. Providing exceptional service is a top priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic experience in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Victoria,We're thrilled to hear about your positive experience! Ensuring a clean and spotless environment for our guests is a top priority, and we're delighted that you found our property amazingly clean. Additionally, we're glad that our employees, especially the front desk staff, went above and beyond to meet your needs. Your satisfaction is our utmost priority, and we appreciate your kind words. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Kathleen CoxGeneral Manager

Dear William,Thank you for your stay. We're delighted to hear that Rose at the front desk provided you with excellent service and that you found our lounge calming. We're also pleased to know that you enjoyed the breakfast with real utensils. However, we apologize for the inconvenience caused by the elevator not working, especially given your location on the third floor. Your comments are valuable to us, and we will address the elevator issue with our maintenance team to ensure it is resolved promptly. Please visit us again.Sincerely, Kathleen CoxGeneral Manager

Dear Thomas,We sincerely apologize for the inconvenience and frustration caused by the unexpected charges and the allegations of pet stains. We understand your concerns and assure you that we take such matters seriously. Your feedback is crucial to us, and we'll investigate this issue thoroughly to ensure that our billing practices are fair and accurate. We hope to have the opportunity to regain your trust in the future. Sincerely, Kathleen CoxGeneral Manager

Dear Dawn,We're deeply sorry to hear about your disappointing experience during your recent stay. It's concerning to learn about the condition of the property and the issues you encountered with cleanliness and amenities. Please accept our sincerest apologies for any inconvenience or discomfort you may have experienced. Your feedback is extremely important to us, and we will address these concerns with our team to ensure that necessary improvements are made promptly. We hope to have the opportunity to regain your trust in the future. Sincerely, Kathleen CoxGeneral Manager

Dear Richard,Thank you for your feedback. We're pleased to hear that you had a positive experience overall. However, we apologize for any inconvenience caused by the parking charge. Your feedback is valuable, and we will review our policies to ensure they align with our guests' expectations. We appreciate your understanding and hope to welcome you back for an even better stay in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Cisneros,Thank you for your stay. We're thrilled to hear that you found our hotel to be a great place for families! Creating a comfortable and welcoming environment for our guests, including families, is a top priority for us. We appreciate your feedback and look forward to welcoming you and your family back again soon!Sincerely, Kathleen CoxGeneral Manager

Dear Rose,Thank you for your positive feedback. We're delighted to hear that you found our service efficient and friendly during your stay. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Kathleen CoxGeneral Manager

Dear Jeffrey,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Kathleen CoxGeneral Manager

Dear Guest,We're deeply sorry to hear about your experience during your stay with us. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. We hope to have the opportunity to welcome you back for a much-improved stay in the future. Sincerely, Kathleen CoxGeneral Manager

Dear LYNETTE,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Kathleen CoxGeneral Manager

Dear Dean,Thank you for your feedback, and we apologize for any inconvenience you experienced during your check-in. Providing prompt and attentive service to our guests is a priority for us, and we regret that you had to wait while our staff finished their conversation. Your comment will be shared with our team to ensure that we are always attentive to our guests' needs. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Sandra,Thank you for your positive feedback! We're glad to hear that you enjoyed our hotel's location. We hope to see you again soon!Sincerely, Kathleen CoxGeneral Manager

Dear Emily,Thank you for your positive feedback and high rating! We apologize for the inconvenience caused by the elevator being down during your stay, especially since your room was on the 3rd floor. Your comments will be shared with our maintenance team to ensure prompt resolution of any issues in the future. We appreciate your understanding and hope to provide an even better experience during your next visit.Sincerely, Kathleen CoxGeneral Manager

Dear Seung jin,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Kathleen CoxGeneral Manager

Dear Maribel,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Kathleen CoxGeneral Manager

Dear Alexander,We're delighted to hear that you had a great stay with us and enjoyed our breakfast offerings! Providing a pleasant experience for our guests is our priority, and we're glad to know that we met your expectations. Thank you for taking the time to share your positive feedback, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Robert,Thank you for your feedback and positive rating. We're pleased to hear that you found our property conveniently located and that you found the room and eating area clean. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Shelley,Thank you for your perfect rating and fantastic feedback! We're thrilled to hear that you had a great stay with us and that you enjoyed our convenient location, amenities, and services. It's wonderful to know that you found our fitness room and pool great, and that you appreciated our hot breakfast and complimentary offerings like coffee and cookies. We're delighted that you enjoyed the amenities in your room, including the jetted tub, huge TV, and convenience of a microwave and fridge. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Maurlice,Thank you for your perfect rating and fantastic feedback! We're thrilled to hear that you found our hosts very helpful and enjoyed the fresh cookies and hot breakfast during your stay. It's wonderful to know that you also enjoyed the amenities in your king suite, including the jacuzzi. Providing great value for our guests is always our aim, and we're delighted that you felt we achieved that. We can't wait to welcome you back for another enjoyable stay with us!Sincerely, Kathleen CoxGeneral Manager

Dear Maria,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Kathleen CoxGeneral Manager

Dear Wanda,Thank you for your feedback. We're pleased to hear that our location suited your needs and that we were able to address the noise and plumbing issues promptly. We apologize for any inconvenience caused by the room odor and will investigate further. We appreciate your stay and hope to welcome you back for a more comfortable experience.Sincerely, Kathleen CoxGeneral Manager

Dear Candice,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Kathleen CoxGeneral Manager

Dear Carl,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Kathleen CoxGeneral Manager

Dear George,We apologize for the inconvenience you experienced with the hot water during your stay. Your loyalty over the years is greatly appreciated, and it's disheartening to hear that your recent experience did not meet your expectations. We understand the importance of a comfortable stay, and we regret any inconvenience caused by the water heating issue. Your feedback is valuable, and we will address this matter promptly with our team to ensure improvements are made. We appreciate your longstanding patronage, and if you have any further concerns or suggestions, please feel free to reach out to us.Sincerely, Kathleen CoxGeneral Manager

Dear Mark,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Kathleen CoxGeneral Manager

Dear Sonia, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Kathleen CoxGeneral Manager

Dear Rodrigo H,Thank you for your feedback and for rating your overall experience positively. We apologize for the inconvenience of your room not being ready upon check-in. Your satisfaction is important to us, and we appreciate your understanding. We'll take your comments into consideration to improve our check-in process and ensure a smoother experience for our guests in the future. If there's anything else we can assist you with, or if you have any further feedback, please feel free to let us know. We hope you had an enjoyable stay overall and we look forward to welcoming you back in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Lisa,Thank you for your feedback, and we're glad to hear that you enjoyed your room. However, we apologize for any inconvenience caused by staff entering your room unannounced. We understand the importance of guest privacy and will address this issue with our team to ensure proper communication and procedures are followed in the future. Your satisfaction is important to us, and we appreciate your honesty. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Donald,We sincerely apologize for the inconvenience and lack of communication regarding the broken elevator. Your comfort and accessibility are important to us, and we regret the difficulty this caused during your stay. We'll address this issue with our team to ensure better communication and accommodations for all guests, especially those with special needs. Thank you for bringing this to our attention.Sincerely, Kathleen CoxGeneral Manager

Dear Natalia,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Kathleen CoxGeneral Manager

Dear Natalia,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Kathleen CoxGeneral Manager

Dear Monica ,We're truly sorry for the unacceptable condition of your room during your stay. Your feedback is deeply concerning, and we apologize for the cleanliness and maintenance issues you encountered. Please know that we take your comments seriously and are addressing these issues with our housekeeping and maintenance teams to ensure a higher standard of cleanliness and comfort for our guests. We appreciate your honesty, and we hope to have the opportunity to regain your trust in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Phil,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Kathleen CoxGeneral Manager

Dear Codie,Thank you for your feedback! We're glad to hear that you found our place nice and enjoyed the food. We appreciate your input and hope to welcome you back for an even better experience in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Cielo,We are deeply sorry to hear about the theft of your belongings from your room during your stay. Providing a secure environment for our guests is our top priority, and we take incidents like this very seriously. We will conduct a thorough investigation into this matter and take appropriate measures to prevent such incidents from happening in the future. Please accept our sincerest apologies for the inconvenience and distress this has caused you. Your safety and satisfaction are of the utmost importance to us.Sincerely, Kathleen CoxGeneral Manager

Dear Mary Jane,I'm truly sorry for the distressing experience you had at our hotel. Your safety and security are of utmost importance, and it's completely unacceptable that you encountered such a situation. We sincerely apologize for this lapse in our security protocols and the lack of immediate response from our staff. We take this matter seriously and will thoroughly investigate to ensure such incidents do not happen in the future. Thank you for bringing this to our attention, and we deeply regret any inconvenience caused. Sincerely, Kathleen CoxGeneral Manager

Dear Scott,Thank you for your feedback. We're delighted to hear that you found our staff helpful, enjoyed the rooms, and appreciated the breakfast. We apologize for the inconvenience caused by the smell of smoke. We'll work on addressing this issue to ensure a more pleasant environment for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Kathleen CoxGeneral Manager

Dear GUSTAVO,We're thrilled to receive your perfect rating and to hear that you found our property nice! Thank you for your kind words. We're committed to providing exceptional experiences for all our guests, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay!Sincerely, Kathleen CoxGeneral Manager

Dear Dimitar,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Kathleen CoxGeneral Manager

Dear Gisela,We're delighted to hear that you enjoyed our convenient location near the arena! Thank you for awarding us a perfect rating. We hope you had a fantastic time attending events, and we look forward to welcoming you back for another stay next time you're in the area!Sincerely, Kathleen CoxGeneral Manager

Dear Ann,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you found the hotel to be a little gem, with nice clean rooms, wonderful staff, and a very good complimentary breakfast. Your recommendation means a lot to us. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Paul,We sincerely apologize for the cleanliness issues that prompted you to leave early. This is not reflective of our standards, and we regret the inconvenience caused. Your feedback is crucial, and we will investigate and address the issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a significantly improved stay in the future.Sincerely, Kathleen CoxGeneral Manager

Dear John,Thank you for your feedback! We're glad to hear that you found our place nice. We appreciate your rating and look forward to the opportunity to host you again!Sincerely, Kathleen CoxGeneral Manager

Dear Leo,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Kathleen CoxGeneral Manager