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Dear Cecilia,Thank you for your fantastic rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction means a lot to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel manager
We stayed here at the last minute because of weather issues. I was surprised, the rooms were clean, the bed’s comfortable, the morning breakfast had yummy cinnamon rolls and chobani yogurt! A lovely surprise indeed after a long day of driving.
Debra
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that we could provide you with a pleasant stay, especially during a last-minute situation due to weather issues. It's great to know that you found our rooms clean, beds comfortable, and breakfast delicious. Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that we could exceed your expectations. We hope to welcome you back for another wonderful stay in the future, under better circumstances.Sincerely,Hotel Manager
Frontdesk staff were great.
Housekeeping staff were courteous.
juan
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our front desk and housekeeping staff to be courteous and helpful during your stay. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager
Dear Jerry,Thank you for leaving us a perfect rating on Expedia! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and comfort for our guests is our priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Manager
Good hotel. New. Clean. Good location. Good breakfast. Good price.
payam
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Payam,Thank you for your feedback and positive rating! We're glad to hear that you found our hotel to be new, clean, and conveniently located. We're also pleased that you enjoyed our breakfast and found our pricing to be good. We appreciate your support and hope to welcome you back for another great stay in the future!Sincerely, Alejandra DeandaGeneral Manager
Dear Carlos,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Alejandra DeandaGeneral Manager
I like this hotel. Clean and good service. Definitely will come again next time. Good job!
Wenkai
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Wenkai,Thank you for your perfect rating and kind words! We're thrilled to hear that you like our hotel and found it clean with good service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing our hotel, and we appreciate your support!Sincerely, Alejandra DeandaGeneral Manager
8/10 Good
jeff, Monterey
Mar 18, 2024
Liked: Cleanliness, staff & service
jeff
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear jeff ,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Alejandra DeandaGeneral Manager
The hotel was so nice and clean! Breakfast was awesome! Will definitely go back here!
Letiwe
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 12, 2024
Dear Guest,Thank you for your enthusiastic review! We're thrilled to hear that you found our hotel nice, clean, and enjoyed the awesome breakfast. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager
Dear Guest,Thank you for your kind words about our staff. We're delighted to hear that you had a positive interaction with them during your stay. Providing friendly and helpful service is important to us, and we're glad to know that we met your expectations in this regard. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager
10/10 Excellent
Noé
Mar 9, 2024
Noé
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Noé,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your support means the world to us, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager
Great atmosphere. Conveniently located by the freeway. Good breakfast!
Letiwe
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Letiwe,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed the great atmosphere of our hotel and found our location conveniently situated near the freeway. It's fantastic to know that you also enjoyed our breakfast during your stay. We appreciate your kind words and look forward to hosting you again for another enjoyable experience!Sincerely, Alejandra DeandaGeneral Manager
The staff especially the gentleman with the long white hair and mustache. Very helpful and I felt very safe and cared for . I came in at night andnwas very tired. So greatful for the soft clean bed and awesome.
Jacqueline
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 27, 2024
Dear Guest,Thank you for your kind words about our staff, especially our gentleman with the long white hair and mustache. We are delighted to hear that you felt safe and well-cared for during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that you enjoyed our soft, clean beds. Your satisfaction means everything to us, and we look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Manager
Easy check in. It wasn't crowded. The rooms are clean and newer. The fan in the room is noisy. We got the room on the freeway side but I didn't hear the freeway noises.
Clara
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Clara,Thank you for sharing your experience with us! We're pleased to hear that you had an easy check-in process and found the rooms clean and newer. We apologize for the noisy fan in your room but are glad that it didn't disrupt your stay. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Alejandra DeandaGeneral Manager
Extremely nice and clean. Beds were the most comfortable hotel beds ever! All motels should have these standards.
Lori
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 12, 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel extremely nice and clean, and that our beds were the most comfortable you've ever experienced. Providing exceptional comfort and cleanliness is our goal, and we're delighted that we exceeded your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another outstanding stay!Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
Lori
Business traveler, Traveled with family
Feb 11, 2024
Liked: Amenities
Wonderful and clean hotel
Lori
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 12, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our hotel wonderful and clean. Providing a comfortable and pristine environment for our guests is our top priority. We appreciate your positive feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager
Just off the freeway but quiet, new property with very nice accommodations
Deepa
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Deepa,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you enjoyed your stay at our new property and found the accommodations to be very nice. It's great to know that despite being just off the freeway, the environment was quiet. Your positive feedback is appreciated, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely, Alejandra DeandaGeneral Manager
They stated my card declined although booking was prepaid they charged the card refused to check in and refused to refund my money
Beware they’re thieves they then lied and said I never showed up to check in when I was there am trying to check in for an hour they just lie and steal
Marcos
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest,We are deeply sorry to hear about the inconvenience and frustration you experienced during your attempted check-in. This is certainly not the level of service we aim to provide, and we apologize for any miscommunication or error that occurred. Your concerns are being taken seriously, and we will investigate the matter thoroughly. Please rest assured that your feedback is important to us, and we will work to address and resolve the issue promptly. We appreciate your patience and understanding.Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
Deborah, Loomis
Jan 18, 2024
Deborah
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 20, 2024
Dear Guest,Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Alejandra DeandaGeneral Manager
Dear Anne,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Alejandra DeandaGeneral Manager
Dear Kimberly,Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
Annie
Jan 15, 2024
Annie
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Annie,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is incredibly inspiring and motivating for our hotel and employees. We work hard to improve both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I hope to see you shortly!Sincerely, Alejandra DeandaGeneral Manager
Felt very safe here. Breakfast was clean, hot and lovely. Staff is great
Mary
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Mary,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you felt very safe during your stay and that you enjoyed the clean, hot, and lovely breakfast. It's wonderful to know that our staff made a positive impression on you. Your feedback is greatly appreciated, and we look forward to providing you with another excellent experience in the future! Sincerely, Alejandra DeandaGeneral Manager
Dear Guest,Thank you for the perfect score! We're thrilled to hear that you had a 10 out of 10 experience during your stay. If there's anything specific you loved about your visit, we'd love to hear more. Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager
Dear Guest,Thank you for the perfect score! We're thrilled to hear that you had a 10 out of 10 experience during your stay. If there's anything specific you loved about your visit, we'd love to hear more. Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager
10/10 Excellent
Angrej
Jan 2, 2024
Disliked: Cleanliness
Angrej
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
The breakfast was amazing! The staff was kind and helpful. The rooms were super clean and everything seemed brand new. We lived that there was a microwave in the room. We did not hear anyone all night and the rooms all seem very sound proof.
Bethany
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 3, 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the amazing breakfast, experienced kind and helpful staff, and found the rooms super clean and well-equipped. Your satisfaction is our goal, and we're delighted that the soundproofing met your expectations. We appreciate your positive comments and look forward to providing you with another excellent stay in the future.Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
laura
Dec 31, 2023
laura
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Laura,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Alejandra DeandaGeneral Manager
Dear Tetsuya,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you found the hotel comfortable, cleanly renovated, and great. We appreciate your feedback and look forward to hosting you again for another comfortable stay!Sincerely, Alejandra DeandaGeneral Manager
6/10 Okay
Bogdan, Rio Linda
Dec 26, 2023
Bogdan
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Bogdan,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
STEPHEN
Dec 18, 2023
STEPHEN
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear STEPHEN,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Alejandra DeandaGeneral Manager
Dear Norma,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
Rosalba
Traveled with family
Dec 1, 2023
Liked: Staff & service, room comfort
some areas not really clean
Rosalba
Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Rosalba,Thank you for your perfect rating. We're glad to hear you had a positive overall experience. We apologize for any cleanliness concerns in certain areas and appreciate your feedback. We'll address this to ensure a consistently high standard throughout. Your input is valuable, and we hope to welcome you back for an even better stay.Sincerely, Alejandra DeandaGeneral Manager
Dear Julio,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you received great service. Your positive feedback is appreciated, and we look forward to welcoming you back in the future. Safe travels!Sincerely, Alejandra DeandaGeneral Manager
Waited an hour JUST for check in. One person working. One.
Elizabeth
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Elizabeth,We sincerely apologize for the extended wait during check-in. Your experience is not reflective of our service standards, and we understand the frustration this caused. We will investigate the situation to ensure that necessary adjustments are made to improve efficiency. Thank you for your patience, and we hope to have the opportunity to provide you with a more timely and seamless experience in the future.Sincerely, Alejandra DeandaGeneral Manager
6/10 Okay
Arijit
Nov 23, 2023
Arijit
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Arijit,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Alejandra DeandaGeneral Manager
Dear Christine,Thank you for the perfect rating! We're thrilled to hear that you found our place to be a great stop. We appreciate your positive feedback and hope to welcome you back in the future!Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
James, San Diego
Nov 22, 2023
James
Stayed 1 night in Nov 2023
Response from Hotel manager on Dec 12, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
Dear Marisol,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
Adrian
Nov 19, 2023
Adrian
Stayed 1 night in Nov 2023
Response from General Manager on Dec 11, 2023
Dear Adrian,Thanks for staying with us and giving us a 5-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely, Alejandra DeandaGeneral Manager
Dear Claire,Thank you for the perfect 10/10 rating! We're glad to hear that you had a good experience. We appreciate your feedback and look forward to the opportunity to welcome you back for another positive stay in the future. Safe travels!Sincerely, Alejandra DeandaGeneral Manager
I want to give this property 5 stars. The staff was friendly, the room was exceptionally clean and the breakfast was exceptional.
Verified traveler
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Guest,Thank you for the perfect 10/10 rating! We're thrilled to hear that you had a great experience with friendly staff, exceptionally clean rooms, and an exceptional breakfast. Your positive feedback is appreciated, and we look forward to providing you with another wonderful stay in the future. Safe travels!Sincerely, Alejandra DeandaGeneral Manager
Never had a bad stay at an IHG property. Fresh remodel, comfy beds, friendly staff, and free breakfast…what more could you ask for?!
I had an issue with loud neighbors and staff responded quickly and issue was resolved.
Marie
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 6, 2023
Dear Marie,Thank you for your positive review! We're delighted to hear that you had a great stay at our IHG property. It's wonderful to know that the comfortable beds, friendly staff, and free breakfast met your expectations. We're also pleased to hear that the issue with loud neighbors was promptly addressed and resolved by our staff. We strive to provide a pleasant and comfortable experience for our guests, and your feedback is greatly appreciated. We look forward to welcoming you back on your next visit.Sincerely, Alejandra DeandaGeneral Manager
Dear Chad,We're glad to hear that you found the hotel very nice, clean, and comfortable. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Sincerely, Alejandra DeandaGeneral Manager
A new facility so was very nice. Friendly, helpful staff.
Don
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Don,Thank you for your positive feedback. We're pleased to hear that you found the new facility to be very nice and that the staff was friendly and helpful. Your satisfaction is important to us, and we look forward to providing you with another excellent experience in the future.Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
Irini
Oct 30, 2023
Irini
Stayed 1 night in Oct 2023
Response from General Manager on Nov 19, 2023
Dear Irini,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Alejandra DeandaGeneral Manager
Dear Ronald,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. It is an honor to be rated so highly by you!Sincerely, Alejandra DeandaGeneral Manager
Dear Michael,Thank you for your perfect rating! We're delighted to hear that you found our hotel clean. Providing a spotless environment is a top priority for us. We appreciate your feedback and hope to have the opportunity to serve you again in the future.Sincerely, Alejandra DeandaGeneral Manager
10/10 Excellent
Brenda, Abbotsford
Oct 29, 2023
Brenda
Stayed 1 night in Oct 2023
Response from General Manager on Nov 18, 2023
Dear Brenda,Thank you for choosing us for your recent stay.It is heartwarming to receive a 5-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely, Alejandra DeandaGeneral Manager