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Dear Gary,Thank you for your positive feedback regarding our staff's professionalism. We strive to provide excellent service to all our guests, and we're delighted to hear that you had a good experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Sincerely, Bill DuncanGeneral Manager
10/10 Excellent
Jeannette
Mar 25, 2024
Liked: Cleanliness, staff & service, amenities
The staff was wonderful. Breakfast was nice. I felt safe. Places to eat nearby. Only a couple miles to the airport.
Jeannette
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Jeannette,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a wonderful experience with our staff and enjoyed our breakfast. It's great to know that you felt safe during your stay and that our location near places to eat and the airport was convenient for you. Your satisfaction is important to us, and we appreciate your support. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Bill DuncanGeneral Manager
6/10 Okay
Ryan
Traveled with partner
Mar 25, 2024
What it is!
Ryan
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Ryan,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Bill DuncanGeneral Manager
The staff was very friendly and the room was good and smelt clean. Right off the free way. Would stay here again
Helen
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Helen,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great experience with our friendly staff and found your room to be clean and pleasant-smelling. We're also glad that our location near the freeway was convenient for you. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future!Sincerely, Bill DuncanGeneral Manager
Dear Debbie,Thank you for your perfect rating! We're thrilled to hear that you found your experience with us to be very nice. We appreciate your support and hope to have the pleasure of welcoming you back again soon!Sincerely, Bill DuncanGeneral Manager
Dear Richard,We appreciate you staying with us and rating us a 5 out of 5. Thank you for your stay. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We are excited for your arrival and look forward to serving you even better. Serving visitors like you is a privilege.Sincerely, Bill DuncanGeneral Manager
8/10 Good
Cindy
Traveled with family and small children, Business traveler
The staff member at the front desk in the morning was very very helpful made me feel comfterbul he had glasses but I didn’t get his name .
Cindy
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Cindy,Thank you for your feedback! We're glad to hear that our staff member made you feel comfortable and provided helpful service during your stay. We'll make sure to pass along your compliments to our team. We appreciate your support and hope to welcome you back again soon!Sincerely, Bill DuncanGeneral Manager
What a beautiful property! Bill was exemplary, such an amazing person and a lot of help!
Kristina
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Kristina,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that Bill provided exceptional service during your time with us. We'll be sure to pass along your compliments to him. We hope to have the pleasure of welcoming you back to our beautiful property in the future!Sincerely, Bill DuncanGeneral Manager
Dear Rick,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Bill DuncanGeneral Manager
I stay at this one when ever I travel to Bakersfield. Everyone very nice!!
Janie
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Janie,Thank you for choosing to stay with us whenever you travel to Bakersfield! We're thrilled to hear that you consistently have positive experiences with us and that our team members have been friendly and accommodating. We appreciate your loyalty and look forward to welcoming you back on your future trips!Sincerely, Bill DuncanGeneral Manager
Dear Kwan,We're glad to hear that you found your room comfortable during your stay! Providing a cozy and relaxing environment for our guests is important to us, and we're delighted that we could meet your expectations. Thank you for sharing your positive feedback, and we hope to have the pleasure of welcoming you back for another comfortable stay in the future!Sincerely, Bill DuncanGeneral Manager
The staff was extremely helpful and accommodating. I didnt get the name of the guy that checked us in but Bill and him were perfect representatives to your company. Any time we stay in the bakersfield area, THIS WILL BE our go to place to stay. Very clean and comfortable for our family. Thank you!!
Tommy
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Tommy,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that our staff, including Bill and the gentleman who checked you in, provided you with excellent service and made your stay enjoyable. We'll be sure to pass along your compliments to them for their exceptional representation of our company. It's fantastic to know that you found our hotel very clean and comfortable for your family, and we're honored to be your go-to place to stay whenever you're in the Bakersfield area. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future!Sincerely, Bill DuncanGeneral Manager
I felt the attendant clerks customer service was very poor, she made me feel unwelcomed
Nelson
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Nelson,We apologize for the poor customer service you experienced during your interaction with our staff. Your comfort and satisfaction are important to us, and it's disheartening to hear that you felt unwelcome. We take your feedback seriously and will address this matter with our team to ensure that all guests are greeted with warmth and professionalism. Please accept our sincerest apologies for any discomfort caused, and we appreciate you bringing this to our attention. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Sincerely, Bill DuncanGeneral Manager
This property was very nice room was clean I felt super safe will be staying here next time I’m in Bakersfield
Alyssa
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Alyssa,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our property to be very nice, with clean rooms that made you feel super safe. We appreciate your kind words and are thrilled to know that you plan to stay with us again next time you're in Bakersfield. We look forward to welcoming you back for another excellent stay!Sincerely, Bill DuncanGeneral Manager
Veronica was very rude and has terrible customer service. Also we left Saturday morning and should be reimbursed for our last day since we didn’t stay until Sunday.
Linda
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Linda,We sincerely apologize for your negative experience with Veronica. Providing excellent customer service is paramount, and we'll address this matter promptly to ensure that all guests are treated with respect and professionalism. Sincerely, Bill DuncanGeneral Manager
4/10 Poor
Jennifer, Reno
Feb 24, 2024
Liked: Cleanliness, staff & service
They pump the strong perfume smell into the rooms. I have a headache condition and many people are very sensitive to smells. It was a miserable night. I asked to be moved, but they said they were sold out. I also imagine they do this in all the rooms. Please put this as a warning to those with medical conditions. So frustrating. :(
Jennifer
Stayed 1 night in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Jennifer,We sincerely apologize for the discomfort you experienced due to the strong perfume smell in your room. Your well-being is important to us, and we regret that we were unable to accommodate your request to be moved to a different room. We understand the impact that strong scents can have on individuals with medical conditions or sensitivities, and we apologize for any inconvenience caused. Your feedback is valuable, and we will take it into consideration to ensure a more comfortable experience for you and our guests in the future. Sincerely, Bill DuncanGeneral Manager
My family liked the indoor pool and free breakfast. My family didn't like that is was too noisy at night. We had to wake up early for a soccer tournament and people in the floor above us was very noisy until very late.
Maria
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Maria,Thank you for sharing your experience. We're pleased your family enjoyed the indoor pool and complimentary breakfast. We apologize for the disturbance caused by noise from other guests. Your feedback will be addressed to ensure a quieter and more restful stay for our guests in the future.Sincerely, Bill DuncanGeneral Manager
10/10 Excellent
Daniel
Traveled with family and small children, Business traveler, Traveled with family
Dear Daniel,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Bill DuncanGeneral Manager
8/10 Good
John, Fresno
Feb 18, 2024
Liked: Cleanliness, staff & service
Very quiet
John
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear John,Thank you for your feedback! We're pleased to hear that you found your stay very quiet. Your comfort and peace are important to us, and we're glad that we could provide a serene environment for your visit. We appreciate your business and hope to welcome you back again soon!Sincerely, Bill DuncanGeneral Manager
Dear Euelia,Thank you very much for your stay at our hotel.We honestly believe that your stay was awesome and exceeded your expectations, looking at the 5-star rating.Guest satisfaction is, of course, a big reward for our hospitality.It was our privilege to serve you, and we hope you will give us more opportunities to do so.Sincerely, Bill DuncanGeneral Manager
10/10 Excellent
Marilyn
Traveled with family
Feb 9, 2024
Handy location, nice rooms
Marilyn
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Marilyn,We're thrilled to hear that you rated us 5 out of 5 and found our location handy and rooms nice! Your positive feedback is greatly appreciated. We look forward to welcoming you back soon! Sincerely, Bill DuncanGeneral Manager
It was clean & quite. We enjoyed our stay but the food could have been better
Susan
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Susan,Thank you for your feedback! We're glad to hear that you found our hotel clean and quiet and that you enjoyed your stay overall. We appreciate your comment about the food, and we'll certainly take it into consideration as we strive to improve our offerings. We hope to welcome you back again soon for another great stay!Sincerely, Bill DuncanGeneral Manager
10/10 Excellent
Julie
Traveled with partner, Traveled with pets
Feb 4, 2024
Liked: Cleanliness, staff & service, amenities
We like the La Quinta hotels because they are near the route generally you are going. Having the included breakfast is a wonderful convenience. And for us when we generally travel we have our dog with us and it is so great to know that LqQuinta accepts pets.
Julie
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Julie,Thank you for the perfect rating! We're delighted to hear that you enjoy staying at La Quinta hotels for their convenient locations along your route, included breakfast, and pet-friendly policy. Providing a comfortable and accommodating experience for both you and your furry friend is important to us. We appreciate your loyalty and hope to continue welcoming you back for many more stays in the future!Sincerely, Bill DuncanGeneral Manager
4/10 Poor
patrick, Hawaiian Gardens
Feb 3, 2024
Disliked: Cleanliness
The hotel was pretty decent. However, we saw a cockroach in the bethroom which was really bad because I was not expecting it.
patrick
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Dear Patrick,Thank you for your feedback, and we apologize for the inconvenience you experienced during your stay. We take reports of pests very seriously and will immediately address this issue to ensure it is resolved. We appreciate you bringing this to our attention and hope to have the opportunity to make it right in the future.Sincerely, Bill DuncanGeneral Manager
Dear Janice,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Bill DuncanGeneral Manager
Dear Madison,It is delightful to see 5-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Bill DuncanGeneral Manager
10/10 Excellent
Timothy
Feb 1, 2024
Great indoor pool and hot tub. Travel stress melted away.
Timothy
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Timothy,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed our indoor pool and hot tub and that they helped melt away your travel stress. Providing a relaxing and enjoyable experience for our guests is important to us, and we're delighted that we could meet your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Bill DuncanGeneral Manager
It did feel and look clean enough. (No bedbugs that I could see, or any other kinds of bugs.) I like the shampoo, etc. being in the containers that they’re in. No easy guide for the TV, did not like that. The noise was from hot-rodding cars near the hotel…not the hotel’s fault but noisy nonetheless.
Debra
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Debra,Thank you for sharing your feedback with us. We're pleased to hear that you found the room clean and appreciated the amenities provided. We understand that the lack of a TV guide and noise from outside can be inconvenient, and we apologize for any discomfort caused during your stay. Your comments are valuable to us, and we'll take them into consideration as we strive to improve our guests' experiences. We appreciate your business and hope to welcome you back for a more enjoyable stay!Sincerely, Bill DuncanGeneral Manager
Dear Ashley,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that everything was great during your stay. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back again soon!Sincerely, Bill DuncanGeneral Manager
Dear Rodney,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you found our hotel conveniently located. Your positive feedback is greatly appreciated, and we hope to continue providing you with excellent service during your future visitsSincerely, Bill DuncanGeneral Manager
Dear Guy,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Bill DuncanGeneral Manager
10/10 Excellent
Mariah
Jan 20, 2024
Mariah
Stayed 1 night in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Mariah,It is delightful to see that everything worked out well with your stay with us.Our team is overwhelmed to see the 5-star rating.It is a privilege to host guests like you.I eagerly await your next visit.Sincerely, Bill DuncanGeneral Manager
Dear Bradley,Thank you for your feedback! We're glad to hear that your experience was good. We appreciate your input and look forward to the opportunity to host you again in the future! Safe travels!Sincerely, Bill DuncanGeneral Manager
Dear Debbie,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Bill DuncanGeneral Manager
2/10 Terrible
Armando
Business traveler
Jan 9, 2024
Disliked: Cleanliness, staff & service, amenities
Staff in the front desk charge me again for the same booking I did and then set me 6 holds of 50 USD that they don't wanna release, need your help.
Armando
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Armando,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Bill DuncanGeneral Manager
The girl at check in was very nice and accommodating
Sukhtaz
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Sukhtaz,Thank you for the perfect rating! We're delighted to hear that the girl at check-in was very nice and accommodating. If there's anything else you'd like to share or if there's anything we can do to make your future even better, please let us know. We appreciate your feedback and look forward to serving you again!Sincerely, Bill DuncanGeneral Manager
Dear Jeremy,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Bill DuncanGeneral Manager
2/10 Terrible
Kamal
Dec 31, 2023
Kamal
Stayed 1 night in Dec 2023
Response from General Manager on Jan 21, 2024
Dear Kamal,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Bill DuncanGeneral Manager
10/10 Excellent
Carlos
Dec 30, 2023
Carlos
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Carlos,Thank you so much for giving us a 5-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, Bill DuncanGeneral Manager
Dear Guest,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Bill DuncanGeneral Manager
8/10 Good
Sandeep
Dec 29, 2023
Sandeep
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Sandeep,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Bill DuncanGeneral Manager
Dear Kellie, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Bill DuncanGeneral Manager
Dear Kevin,Thank you for providing a 4 out of 5 rating for your stay at our hotel. We appreciate your feedback and hope to welcome you back for an even better experience in the future. If there's anything specific you'd like us to address, please feel free to share your thoughts.Sincerely, Bill DuncanGeneral Manager
We like this hotel. Everyone is very helpful and welcoming. The housekeepers work hard and are wonderful.
One thing. We stayed for Christmas. the woman doing the food was more concerned with having everything put away before 0900 in so much as she refused to bring out eggs or bread. There was no milk for the cereal. The main coffee dispensers empty. Christmas morning we watched her dump a pan of bacon over leaving it out on a plate for the kids trying to get something to eat.
I understand she has a job and breakfast is over at 0900 not before! This left us with a bad impression. The day we checked out there was no breakfast at 0845 except a line for waffles. Would of liked to grab a bagel. She said we are out. Take a cup of coffee, no lids…. Come on.
linda
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Linda,We appreciate your positive feedback about our helpful and welcoming staff, as well as the hardworking housekeepers. However, we apologize for the inconvenience during your Christmas stay, particularly with the breakfast service. Your concerns will be addressed promptly to ensure a more enjoyable experience in the future. Thank you for your valuable feedback.Sincerely, Bill DuncanGeneral Manager
4/10 Poor
Bhavya
Dec 27, 2023
Liked: Staff & service
I think this is probably the last time I’ll stay at La Quinta. Reason being that they really have a decade old appliances and the property surroundings are generally not that well maintained. Speaking specifically about this property, there was dog poop in the designated dog areas. You may say it’s not the property’s fault but the people who don’t pick up and I agree. But it shows the type of people who come here. I have a pet and I don’t do it but then people who literally don’t care live there and that’s one of my concerns. Secondly their appliances are so old but the charges of the room is on par with Marriott and Hilton. The breakfast was so passable that I don’t think they should even advertise it as included. Overall I would say the days of me staying at La Quinta are definitely over.
Bhavya
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Bhavya,We apologize for the shortcomings you experienced during your stay, particularly with the pet area and the condition of our appliances. Your feedback is important, and we take it seriously. Rest assured, we are actively addressing these issues to enhance the overall guest experience. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Bill Duncan General Manager
Dear Dennis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Bill DuncanGeneral Manager
The beds okay way to soft, rolled into the middle. The hot tub was not hot warm at best. Service was great. Staff very helpfull. Rooms clean. Breakfast was okay.
Mary
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Mary,Thank you for your feedback. We appreciate your positive comments on the service, helpful staff, clean rooms, and okay breakfast. We apologize for any discomfort with the bed and the less-than-ideal temperature of the hot tub. Your insights are valuable, and we'll use them to enhance our guests' experience. We hope to welcome you back for an improved stay in the future.Sincerely, Bill DuncanGeneral Manager
Good - Friendly staff, nice grassy areas for dogs.
Bad - paper thin walls. Would not recommend if you have dogs that are sensitive to booming noises from neighbors.
Verified traveler
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Guest,Thank you for your feedback. We're pleased to hear you enjoyed the friendly staff and our dog-friendly amenities. We apologize for any disturbance caused by thin walls. Your input is valuable, and we'll explore ways to address this concern for a more comfortable stay. We appreciate your understanding and hope to welcome you back.Sincerely, Bill DuncanGeneral Manager
Easy freeway access. Indoor pool for year round family friendliness. Convenient gas stations.
A/C didn't work in the room 309 and continental breakfast options were limited
Kevin
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Kevin,We appreciate your positive comments on our convenient location and indoor pool. Apologies for the inconvenience with the A/C in room 309 and the limited breakfast options. Your feedback is crucial, and we'll address these issues promptly to improve your next stay. Thank you for bringing it to our attention. Please visit us again for an improved stay.Sincerely, Bill DuncanGeneral Manager
Dear Revati,We're pleased to hear that your experience was efficient and easy to navigate both in and out of our hotel. We appreciate your feedback and look forward to serving you again in the future!Sincerely, Bill DuncanGeneral Manager