Ratings based on 8 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Fremantle Australia
Home away from home.Posted Nov 18, 2014
Location: Ten minutes into Seminyak and all it has to offer ie shops and restaurants. A visit to SPLASH at Cangu Club ten minutes away also a must for kids!
I spent five days at Arwana in Villa Sam with my husband and three children aged 8,12 and 14. We had a wonderful time and really appreciated the efforts of the staff (especially the cooks!) who could not have been more kind and helpful. It is worth noting for families with small children that the downstairs bedrooms, although they have their own bathrooms, are not connected to the main bedroom area and lock up independently ie children who wake in the night need to go OUTSIDE, past the unfenced pool, up a steep set of windy stairs and knock on the door to wake their parents. This may not be ideal for families with youngsters HOWEVER we felt very safe to leave doors unlocked as security was spot on with 24hr guards at the front gate. The food, facilities and staff were truly EXCELLENT and we will certainly be back. Thank-you Arwana Estate
for Familiesby A verified traveler
Grosse déception, villa sale et vétuste !Posted Nov 5, 2014 on Hotels
Très jolies villas, mais mal entretenues. Nous avons annulé notre réservation car nous avons été déçus par le manque d'hygiène, les objets cassés et le service quasi-inéxistant. Sans parler du petit déjeuner qui était minimaliste et sans saveur. Si nous voulions un oeuf, il fallait ajouter les frais sur la facture, alors que la villa n'est déjà pas donnée. Par ailleurs, la cuisinière a refusé de nous preparer à manger à notre arrivée, car il était 18h !!! Nous envoyant dans le retaurant de l'hôtel d'à côté. Immédiatement, nous avons souhaité annuler la réservation, mais le propriétaire était injoignable, jusqu'au lendemain et nous avons été contraints de l'attendre. Malgré sa gentillesse et sa proposition de nous changer de villa pour une villa deux chambres (sale également, moustiquaires trouées, objets cassés), nous avons décliné l'offre pour un autre hôtel et nous ne l'avons pas regretté !!! Pas de shuttle, pas de restaurant, aucun service d'accueil, personne pour répondre à nos besoins. Le service n'est pas du cinq étoiles. L'Arwana Estate est très très déçevant !
for Getaway With Friendsby A verified traveler
sehr schöne Villa abseits von KutaPosted Oct 25, 2014 on Hotels
alles sehr ordentlich u angemessen
for Couplesby A verified traveler
A good villaPosted Oct 18, 2014 on Hotels
The staffs in the villas are very nice and helpful. The food is good and always ready on time. The villa and the private pool are clean and comfortable with high privacy. In general, we stayed in the villa for 7 days and we have nothing to worry and just focus on enjoying the relaxing holiday~ We will consider to stay in this villa again when we travel to Bali again
for Everyoneby A verified traveler from Sydney, Australia
Arwana Estate - KerobokanPosted Sep 29, 2014
Pros: Everything - the spaciousness, open plan, huge, comfortable beds, indoor and outdoor bathrooms, pool, garden and best of all - a day bed that 5 of use
Cons: Maybe a few more DVD choices - we had seen all 15 movies but you can purchase in Seminyak for $1.50 each!
My family of 5 stayed for 7 nights during the September school holidays last week. Arwana Estate - Villa Joe was amazingly beautiful and well above any of our expectations - it was sheer luxury and tranquillity. Our experience was fantastic due to the extremely hospitable, attentive and genuinely caring staff that ensured our stay was enjoyable. They were wonderful with our children - ages 19, 15 and 10. We would certainly recommend Awrana Estate to anyone - single or with family and we would definitely go again. Seminyak is only a short taxi drive away - 10mins and $3.00. We were far enough away to be out of the hustle and bustle of Seminyak yet close enough to enjoy. There were day spa's, cafe's and small corner stores nearby where we could go for anything we needed.
Recommendedby Randall from Lake Macquarie, NSW
Fantastic Relaxing HolidayPosted Sep 25, 2014 on Hotels
Excellent facilities, fantastic staff, immensley enjoyable family holliday We stayed in a 4 bedroom / 4 bathroom complex, fully airconditioned, full kitchen, TVs & DVD players in every bedroom. Private 10 x 5 meter pool Rooms cleaned & serviced every day. Chefs to prepare all meals (at a very small cost). All staff very friendly
Recommendedby Randall from Lake Macquarie
fantastic experiencePosted Sep 24, 2014 on Hotels
My family of 6 (3 adults & 3 children) staeyed in a 4 bedroom (4 ensuite & 2 extra toilet complex). Heaps of room, airconditioning, TVs & DVD's every bedroom, pool table private pool hosekeepers & chefs.....absolutely fantastic....:-) Could have enjoyed it more relaxing & peaceful......only a 10 minute cab ride to shops & beach ($4)
Comment from Hotel Management
Jan 3, 2015 by Olwin, Hotel Management
Dear Randall, Thank you for staying at Arwana Estate on your recent visit to Bali and for taking the time to write your comment. We are pleased to know that you enjoyed with the facilities and tranquility of the villa. We look forward to welcoming you back to Arwana Estate in the near future. Best Regards, Olwin
for Familiesby Ei from Singapore
Fantastic servicePosted Apr 17, 2014 on Hotels
It was a great stay. The staff were really nice and friendly, and Olwin, the staff in charge of helping to manage our transport, was very prompt in replying all my last minute questions.The rooms were clean and air conditioned and there were outdoor showers, with a big pool for the kids to play and relax in. My only concern was that the hotel itself is quite isolated and it is about 10 minutes walk out to the main street, but you can easily just ask the house manager to get a taxi for you. It might not be the place if you're expecting an ocean view but I would recommend it if you're looking to just relax and get away from the hustle and bustle of the touristy areas.
Comment from Hotel Management
Sep 6, 2014 by Olwin, Hotel Management
Dear Ei, Thank you very much for your comment. We are glad that you had an enjoyable stay at the Arwana Estate. Even though we are located 10 minutes drive from the hustle and bustle of Seminyak, it is very easy to get a taxi as you mentioned. Unlike many villas in Seminyak area we offer space, serenity and view of rice fields in Umalas. We look forward to welcoming you back at the Arwana Estate in the near future.