Ratings based on 218 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Singapore

Not up to expectation

Posted Dec 9, 2014
Hotel advertised 4.5 star in expedia however hotel staffs said its 4 star (felt cheated). Room got upgraded due to lower tier sold out. Swimming pool without lifeguard, aircond which is not cold at all, having variety of breakfast that is not very appetizing, no extra mile in providing panadol and a meal box for sick guest leaving early morning although i do understand its last minute due to driver fly kite ( asked for simple pastry food packed in box but politely refused by staffs) All in all, i bought stay expecting 4.5 star, staff claim is 4 star only and the stay experience is 3 star..... the bed is 4 star though. quite comfortable and they do provide standard 3 pin plug for malaysian and singaporean Location is good though.. near kuta town (10 mins walk to mall) and near beach (5 mins walk) Aston Kuta Hotel and Residences, u wanna redeem yourself?
3 out of 5
by A verified travelerfrom Malaysia

Good hotel but bad hotel policy on locking minibar

Posted Dec 9, 2014
Good breakfast with many choices. Rooms are ok with daily attentive housekeeping and courteous staff but hotel policy on locking mini bar without securing deposit took the shine out of their otherwise good attributes. It makes guests feel the hotel mistrusts you over a couple of drinks in the mini bar. Daily checks on drinks consumed from the mini bar by housekeeping staff should be sufficient as upon checking out they made you wait till the room is checked before you go. At that point they can seek payment for drinks consumed. By locking the mini bar guests will leave having the feeling that the hotel isn't welcoming and suspicion casts on their honesty and good character comes in question. Surely the hotel wouldn't want this so a review of their hotel policy is in order.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom fremantle

Hotel good far away from Central kuta

Posted Nov 28, 2014
Nice hotel bit pricey pool great good views from roof bar nice stay here was comfortable
4 out of 5
Recommended
for Families
by A verified traveler

性價比合理的酒店

Posted Nov 22, 2014 on Hotels.com
酒店離機場只有5-10分鐘車程,離買東西的地方也近。我們住的是家庭房,房間很大,有大陽台,有點舊但算整潔。房間 wifi 不穩定,希望能有改善。整體性價比不錯。
3 out of 5
Recommended
for Everyone
by A verified travelerfrom WA

Second time average

Posted Nov 20, 2014
This was the second time me and my partner had stayed at this hotel and it was a lot different from the first time and it was only a year apart from the last stay! You could tell the room that we had was quite old and needed serious refurbishment. The bath tub leaked and the towel rack fell off the wall when my partner went to hang his towel. Overall the staff were great like the first time, especially our wonderful friend Sandy! I was told by a staff member that this hotel mainly caters for Asian guests so that may be something you want to think about before booking! Overall a lovely stay again, a very clean hotel just needing a little bit of an upgrade. Thank you once again!
Comment from Hotel Management
Nov 25, 2014 by AstonKutaManagement, Hotel Management
Dear Eva, Thank you for your email. We do apologize for the inconvenience caused during your last stay at our hotel. I hope next stay with us will be a memorable stay. Without your feedback we will not improve our service. Best Regards, Irmansjah Madewa
4 out of 5
Recommended
for Families
by Bintangfrom Makassar

ASTON HOTEL NYAMAN

Posted Nov 15, 2014 on Hotels.com
Lumayan bagus
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

ツアー客ばかり

Posted Nov 10, 2014 on Hotels.com
中国人観光客がめっちゃ多い
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth WA

Good Place to Stay

Posted Oct 29, 2014
Pros: Close to Airport
Cons: Have the pool bar open later and provide a HAPPY HOUR
Location: Very close to Water bom Park and new LIPPOMALL is just around the corner. You can just wake down the street to the beach to watch some great sunsets.
Although you don't get all the bells and whistles this is a very pleasant hotel and the best asset is the staff who are always smiling and ready to help.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth

Lovely Place to Stay

Posted Oct 25, 2014
Location: Its very close to Lippo mall, a pleasant 5 min walk. In the other direction is the beach.
The Hotel was AWESOME. We arrived early and they had our room ready for us a few hours prior to normal check in time. They could not do enough for us. We visit Bali every 3-4 months and will stay here again.
Comment from Hotel Management
Oct 27, 2014 by AstonKutaManagement, Hotel Management
Dear Dunsy, Thank you for the wonderful comment on Aston Kuta Hotel & Residence. We are happy to hear that you had an AWESOME time and hope that nothing goes wrong during your stay. Looking forward to welcoming you back soon! Regards, Irmansjah Madewa General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth

Beautiful hotel, far exceeded my expectations.

Posted Oct 20, 2014
Lovely everything. I had a birthday and they even gave me a little cake to celebrate. Pleasant staff excellent rooms. Will be back.
Comment from Hotel Management
Oct 25, 2014 by AstonKutaManagement, Hotel Management
Dear Sharee, We are happy to know you had a fabulous time with us at Aston Kuta Hotel & Residence. We do hope you were pleased with the cake although it was small. We wish you the best for your birthday and wish that you would return to stay with us again. Please don't forget to recommend us to your loved ones. Regards, Irmansjah Madewa General Manager