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Reviews of Grand Kuta Hotel and Residence

4 out of 5
Grand Kuta Hotel and Residence
Jalan Dewi Sri No 8 Legian, Kuta, Legian, Bali

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 83 reviews" "
Rating 8 - Good. 38 out of 83 reviews" "
Rating 6 - Okay. 19 out of 83 reviews" "
Rating 4 - Poor. 6 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was out of date and very average (get what you pay for though.) The people living above seem to enjoy rearranging furniture every day and night. The closest pool is only filled about a quater full which isnt nice. Breakfast is very limited and multiple days we had to order as there was no buffet. They dont do vegan options either. However the staff are hard working and very polite and helpful. Budi from the tour desk is amazing super helpful and will take you anywhere you want to go.
Stayed 16 nights in Nov 2023

10/10 Excellent

Dusica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves the property and the staff
Stayed 14 nights in Aug 2023

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Good showers. Good beds. Good food. Good cocktails.
Stayed 7 nights in Jul 2023

4/10 Poor

Camille

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very uncomfortable bed rooms very old and dirty the restaurant was very accommodating to westerners but the staff tried and were very friendly.
Stayed 5 nights in Jun 2022
Response from Management on Aug 6, 2022
Dear Camille, Warmest greeting from Grand Kuta Hotel and Residence, Kuta Bali. Thank you for your staying with and we do apologize for innconveniences caused. Thank you and Best Regards

10/10 Excellent

Rosita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Lynn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eat place to stay
I love staying at the Grand Kuta always friendly and clean close to everything I need
Stayed 12 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little dated but best value for money in Bali. The amenities are great. 3 pools. The rooms are fantastic. I take my two children and we have a 3 bedroom, 2 bathroom apartment. These types of rooms are hard to find. Rooms serviced daily. The staff are very friendly.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019

6/10 Okay

Neil, Brisbane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No bar and no infor.ation pamphlets on local attractions/amenities
Stayed 12 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The 3 pools are awesome. The overall hotel is very clean with friendly staff however the rooms are outdated and could do with renovations.
Stayed 7 nights in Nov 2019
Response from Satria (Mr) on Dec 12, 2019
Thank you for your positive response, we hope you enjoy during stay in our hotel, for the next your trip to bali, you can stay in our hotel again, Thank you for your positive response. we hope you enjoy during your stay in our hotel, for the next your trip to bali, you can stay in our hotel again, we will welcome you in our hotel

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again
Staff are very friendly. Breakfasts are impressive. Tile floor of the pool is “emerald green”. This gives water in the pool a green appearance which is not appealing to me.
Stayed 6 nights in Sep 2019
Response from Satria (Mr) on Oct 8, 2019
Dear Mr/s. Ruben Thank you for your stay in our hotel, and thank you for your comment, we will update your comment in our team for so we can correcting for servise in our hotel. we will happy if you can to stay again in our hotel for the next trip in bali.

6/10 Okay

Ravi

Stayed 2 nights in Aug 2019
Response from Satria (Mr) on Oct 8, 2019
Dear Mr/s. Ravi Thank you for your review thank you for your stay in our hotel, we hope you are happy during stay in our hotel we will happy if you can to stay again in our hotel for the next trip in bali. :) :) :) Thank you

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luved my stay
Excellent service and food staff r helpful and happy loved my room and the 3 pools were beautiful
Stayed 13 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2019

8/10 Good

LB, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay Pros Good location with eateries and malls around 3 pools Good value for money Cons WIFi very very poor - need to go to lobby to check mail Old building is very very run down - ask for a room in new building and if you dont get this request consider staying in another hotel Meal selection of the buffet is poor - for example they did not have chicken sausages and ham - only beef! - be wary of this Room service closes at 1030pm Hotel tour guide is extremely expensive- book tours from outside Overall ok stay for few nights - but be wary of very very poor wifi
Stayed 4 nights in Dec 2018

8/10 Good

SG, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm their regular customer, really love this hotel & pool esp 2 bdr apartment, only sometimes their reckless staff were annoying although they were friendly, asked for sugar and didn't come for the next hours, banged the wall next to my bedroom at 7am, etc, wifi had also been useless.
Stayed 2 nights in Dec 2018

6/10 Okay

Vijay

Liked: Staff & service
Nice hotel located main area. Opp Mc Donald and other shops.
Stayed 4 nights in Dec 2018
Response from Dian on Dec 20, 2018
Dear Mr. Vijay Thank you for choosing Grand kuta as your accomodation during you stay in bali and thank you for staying with us. we appreciate your feedback. Kind regards. Dian E-commerce

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff excellent facilities great nice quiet location
Stayed 10 nights in Oct 2018
Response from Dian on Dec 20, 2018
Dear Mrs. Leanne Thank you for staying with us and we appreciate your feedback. Kind regards Dian Ecommerce

10/10 Excellent

Lynn, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stay at Grand Kuta at least once a year. Great place to stay, convenient, clean with friendly and helpful staff
Stayed 12 nights in Jul 2018

8/10 Good

Richard, New Zealand

Liked: Cleanliness, staff & service, room comfort
Excellent value-for-money, but needs maintenance
Really excellent value-for-money for a three bedroom suite that opened straight out to large pool. Hotel was quiet and we had exclusive use of the pool most of the time, which was excellent for both parents and kids. Not on beach, but shortish walk or really cheap taxi ride to get there. Staff were very friendly and helpful. Only downside was room seemed a bit run-down (eg, shower head fell off and needed replacing -- though this was fixed immediately when reported; loose door handles; air conditioners an older style and quite loud by modern standards). Hot water seemed to run out on a regular basis in the morning. Room was always kept very clean though. Breakfast included was OK (for the price), though will be repetitive if you don't want to start the day with asian cuisine (not a problem for me!). Hotel organised transfer to airport on departure and this was cheaper and better than the alternative we'd pre-booked (on Expedia) for arrival. Still more expensive than a taxi, but highly recommended if you have lots of luggage.
Stayed 11 nights in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Not warmingly Grand
1. Dirty room floors. 2. Broken shower head. 3. Front desk Staffs attitude (Dian) accusing us of stealing laundry bag and then showing the charge.
Stayed 2 nights in May 2018
Response from Widya Jamil on Jan 12, 2019
Thank you for sharing your lovely review Mr/s. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. and we do apologize if there is some matter not as what your expectation during stay with us. we already put your review as important information for our management. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards

8/10 Good

Chino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room is neat and tidy. Cleanliness wise is not bad. Location wise is not bad either.
Stayed 4 nights in May 2018
Response from Widya Jamil on May 28, 2018
Thank you for sharing your lovely review Mr/s. Chino. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. and we do apologize if there is some matter not as what your expectation during stay with us. we already put your review as important information for our management. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Nice hotel, great service amazing people, Delicious breakfast and all facilities are awesum
Stayed 3 nights in Mar 2018
Response from Widya Jamil on Mar 26, 2018
Thank you for your review, its nice pleasure to read your review during stay with us and hope we can welcoming you to stay again with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, comfortable and exceptional service
A very relaxing and affordable hotel for a family. The service was top rate. Very attentive and friendly. The hotel facilities are being updated but to get a true 3 bedroom unit with direct pool access from your room for the price we paid was awesome. Air conditioners in each room also added to the comfort level. Two TV's with many Fox channels was an added bonus. The breakfast was good but a bit more oriented to the Asian market. The only issue was location - if you want shopping and nightlife at your doorstop. Jalan Legian is a 10 to 15 minute walk from the hotel - ok for us but if you had small children a little bit of effort. Overall I would recommend.
Response from Widya Jamil on Feb 23, 2018
Thank you for sharing your lovely review Mr. John. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards,

8/10 Good

eric

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel to stay at. Not good that it states that there is a kids club on site. As there is none and no kids activities available. Went there with 3 kids because there was a kids club. Not really impressed. Will not make this mistake again.
Stayed 5 nights in Jul 2017

6/10 Okay

henry

Average , book it if cheap
Properties condition is not good , wore down everywhere .... But Location is good , near good food place n not too far from beach
Stayed 5 nights in Jun 2017

8/10 Good

Tan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good, the staffs are very helpful. It's very pack if put an extra bed in the living room.
Stayed 1 night in May 2017

8/10 Good

Emma, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable family accommodation
Lovely experience. quiet location but able to walk to the beach and busier areas. The staff were lovely and helpful. For the price the rooms were good and ideal for a family.

10/10 Excellent

Ash, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the staff!
The staff at Grand Kuta were the most friendliest people, they went above and beyond - it was sad to leave! A little bit away from the main areas but overall the staff made the stay enjoyable!

8/10 Good

Linda , Australia

Liked: Cleanliness, staff & service, room comfort
Piece full location. Decor in room is lacking,
Enjoyed the stay and staff were lovley and helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet place for a few nights.
Comfortable stay
Response from General Manager on Feb 21, 2017
Thank you for sharing your lovely review t, it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that our product and services could reach your expectation. We do all utmost to provide better and better services for our customers. We look forward to serving you on your next trip to Bali. With best personal regards, Widya Jamil

6/10 Okay

paul, Australia

Liked: Staff & service
Nice hotel close to transport & market
Not that good but still OK. Staff were very nice. Swimming pools were neat & clean. Easy to get transport to go anywhere. Distance to beach is a little bit far but still walkable.

8/10 Good

Russell, Queensland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and tranquility
Staff were very friendly and very helpful. 3 Well maintained pools spacious rooms with balcony. Close to beach a taxi might cost you $2.50 Use Bluebird only. Buffet includes eggs and there style of bacon done to order. We will stay there again next year. We have visited Bali on 3 previous occasions so we know what to expect

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatlocation just outside of the hustle & bustle
Great staff clean pools great food & service. Breakfast menu was ok

8/10 Good

Lynn, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay. Close to everything

4/10 Poor

Melissa, Camden

Liked: Cleanliness
Disliked: Property conditions & facilities
Dangerous pool!
This is the worst hotel I've stayed in on my many trips to Bali. First of all I was shown to a room with a charmless view of an overgrown patch of land. I asked to be moved towards the pool on the ground floor. This was okay but the pool is very dangerous. There are no steps going into the pool and it is 1.2 meters throughout. It is very, very difficult to get into and out of with ladders that are hazardous. I had a very bad slip down the ladder injuring my leg severely. This was a business trip for me and I just wanted to relax with a quick swim at the end of the day- after the fall, I didn't bother with the pool. The night manager was really great in allowing me to stay late on my check out day due to the incident and the fact I'd had to put up with very loud Chinese people in the pool at 630 am. They greedily ate the breakfast buffet and really had no manners. They made me feel sick watching the way they ate. WiFi was extremely bad. The lady that did reflexology on my feet at the spa was great but the spa is hotter than outside! All walls are made of glass with one tiny air conditioner. If you want to use a sauna, go there!

8/10 Good

Patrick, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay . Clean comfortable room. Friendly helpful staff. Close to Starbucks and restaurants. We have stayed three times and will be back again.

10/10 Excellent

Girardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Check-in was quick and easy. Staff were always kind and helpful. There's a nice restaurant on-site with good food & drink at low prices. There's not a lot to do in the immediate neighborhood, but getting around Kuta is inexpensive and easy. I will definitely stay here again.

8/10 Good

Monique, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel is great value for money. The rooms are large and very clean, the hotel staff are extremely helpful and polite. There are three pools and although lovely they only get sun in the morning, which is nice to cool off in the afternoon. The food from the restaurant was delicious. The only disappointment was when we went to leave for the airport they told us they were unable to call a taxi for us, because they wanted us to use their service (which is much more expensive than a taxi charges). It is about 5minutes drive to all the main attractions and areas.

8/10 Good

Yazid, Singapore

Liked: Staff & service, room comfort
Simplicity at its best.
Stayed for 3 nights. Staff are friendly. Room is spacious. Breakfast buffet needs to have a wider range.

8/10 Good

Lisa, Western Autralia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Hotel was exactly as advertised. Staff were fantastic, meals great and absolutely loved the pools. Very comfy beds. Had 3 bed, 2 bath, which is a must when traveling with teens. Starbuck & MacDonalds across the rd, again great with teens. Minimarts everywhere.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Pool bar wasn't open and wifi a bit on an off. But generally good

10/10 Excellent

Hudi, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a good price
We spent one night in this hotel.The room was so clean and very comfort for a family.This hotel has 3 swimming pool.And breakfast was very good too. We will come back again to stay in Grand Kuta.

6/10 Okay

Luke, Singapore

Hotel close to the airport
I would say it's a so-so hotel, didn't turn out to be as good from reviews before I stayed in the hotel. Front desk staff were very cheerful & helpful. I would rate 5-star service from them. Disappointed with the restaurant staff cos the cutleries weren't laid out properly & in complete sets for a table. Requested for 3 fried eggs but they never came because the lady staff left the restaurant after taking our order. The breakfast spread was rather disappointing with few spreads. I would rate the overall breakfast quality as 2-star. The room was spacious as what I had viewed from the website. However, remote controls for the TV & one air con weren't working and the air con is rather erratic with its temperature. Didn't give us 3 towels as requested until our last day. Toiletries could have been better. 2 bottles of Mineral waters were left in the toilet when we checked in & we weren't even aware they were actually mineral waters as we had to consume one bottle from the fridge. Only realised they were actually drinkable when we returned to hotel that night. There was no gymnasium but the hotel has 3 outdoor pools. We didn't see anyone swimming at all until the last day when we were checking out. Perhaps a gymnasium to replace one of the pools might be good. There were a few eateries outside the hotel but too limited.

6/10 Okay

Ian, Surabaya

Disliked: Cleanliness
Well priced
I went to this hotel as it was close to a meeting location I had to attend the next day. Overall ok and no reason to say anything negative

6/10 Okay

Trina, Australia - WA - Perth

Liked: Staff & service
Disliked: Property conditions & facilities
Too far from everything I would not stay here again.

8/10 Good

leon, Australia - WA - Perth

Liked: Staff & service
Disliked: Cleanliness
Facilities: Everyday; Value: Cheap; Service: Professional; Cleanliness: Poor;

4/10 Poor

Jeanette, Perth WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and slow
Food terrible, amenities basic, service very slow, staff inattentive...

8/10 Good

Jan, Australia - WA - Perth

Liked: Staff & service, property conditions & facilities
Facilities: Modern, Quiet; Value: Great deal, Fantastic; Service: Good, Courteous, Responded to all requests; Cleanliness: Clean; Excellent new modern cafe, coffee, fast food choices across the road.