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Reviews of Grand Mega Resort & Spa Bali

4 out of 5
Grand Mega Resort & Spa Bali
Jl. By Pass Ngurah Rai no. 234, Simpang Siur, Kuta, Bali

Reviews

7.4

Good

Rating 10 - Excellent. 153 out of 605 reviews" "
Rating 8 - Good. 244 out of 605 reviews" "
Rating 6 - Okay. 102 out of 605 reviews" "
Rating 4 - Poor. 63 out of 605 reviews" "
Rating 2 - Terrible. 43 out of 605 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Chester Jun Xian

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Honest review. Shocking and disappointed. Hotel lobby had no lights nor air con on, it gave an unwelcoming vibe. Was first given a room at lv 4. Went in and immediately shocked to see big patches of the room walls having mould. The light switch beside the door was covered with brown liquid we rly had no idea what that was. How could the housekeeping missed that? Called reception and asked for a room change and they brought us to a room at lv 1. This lv 1 room had no visible mould as it was covered with wallpapers but there was a perpetual stench of sweat smell. The bedsheets had stains on it so called them and they brought in another 4 pillow case. Upon inspection there were still stains and I realise they really inventory and property management issues even though staff were trying their best to provide the best service. Toilet walls and floor tiles were cracked and you could see all the mould within the cracks due to the humidity in the bathroom. Morning breakfast buffet was atrocious. Chicken seemed to be from the dinner yesterday and reheated, dry as hell. Flies were everywhere on each section (bread, fruits), so pls avoid them. The bowls and plates had stains and broken chips around that no one cared about and still placed there for your taking. It was really an eye-opener how they can name themselves 4-star. Although the property and inventory were poorly maintained, staff were friendly, greeted us, and were helpful. I would not come back again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are very old and not like the photos. Linen smelled like old body odor. Room smelled like mould. We were on 4th floor but sounded like we were sitting right near the pool. Being woken up at 5am by screaming people in the pool was not good. Left the hotel and went elsewhere for the duration of our stay.
Stayed 8 nights in Dec 2023

2/10 Terrible

Lauren

Liked: Staff & service
Disliked: Cleanliness
Property is in need of a facelift. Photos online are very old. Was woken up at 5am by screaming people in the pool. Sounded like you were poolside even though on level 4. Room smelled, pillow smelled. Staff were friendly and food was nice. Checked out after a day and went elsewhere.
Stayed 1 night in Dec 2023

2/10 Terrible

Yohanes

Disliked: Property conditions & facilities
The room full with 🐜 ants. And other kind insect, fly over around inside the room. Touch our food. Fungi growing on bathroom. Needs spraying the rolm for pest control.
Stayed 4 nights in Nov 2023

2/10 Terrible

Nicole

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was un liveable. Extremely unhygienic. Mouldy, cockroaches spiders, holes in the walls, wires hanging out. We moved to another hotel after having to stay 1 night does to coming in late. Never experienced this in bali ever before.
Stayed 9 nights in Nov 2023

4/10 Poor

Jovie

Liked: Staff & service
Disliked: Cleanliness
Noisy, property need renovation and improvement
Stayed 7 nights in Nov 2023

10/10 Excellent

Brendan

Stayed 5 nights in Nov 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puts your girl in the mood
The room was bigger then expected, the guest service staff was highly accommodating and helpful. The pool was a fun experience. Happy to stay here again
Stayed 1 night in Oct 2023

6/10 Okay

Janine

Business traveler
Liked: Amenities
Hotel needs a bit love and care, outside areas good, room can use maintenance. Reception staff could be more helpful
Stayed 2 nights in Sep 2023

2/10 Terrible

Angelly

Traveled with partner
Disliked: Amenities, property conditions & facilities
Breakfast was decent, that’s literally the only thing good about this place. I stayed here 2x in 2018 then 2019, same price, and it was so great, pool was great, rooms were actually clean, you just paid for the price and I was very satisfied. Thought I’d go back again after having great experiences in the past and I was very disappointed. The room actually smelt like old swimming pool water, we found a cockroach on the floor the 2nd day, the bed was rock hard, there was this small cushion couch in the bathroom which had all sorts of stains on it, the shower water was insanely hot sometimes even when it was supposed to be just warm, the mirrors were cracked, the bathroom door always had so much water coming out if it because the shower would get overfilled. It just seems like there was no maintenance at all over the last few years which is a shame.
Stayed 3 nights in Sep 2023

8/10 Good

Manjit Singh

Traveled with family
Food was stale and dogs barking all nite couldn’t sleep
Stayed 5 nights in Sep 2023

2/10 Terrible

Charlotte

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Disgusting. Mould and damp everywhere and it smelt awful made all of our clothes smell damp, the smell made me feel sick. Wouldn't recommend this place to my enemy!
Stayed 7 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Not what we hoped for
We were hoping to enjoy a swim; a drink & a massage, on the last few days of our holiday. Grand Mega Resort wasn't what we wanted. I didn't research enough that the bypass wasn't very accessible on foot. The high chlorine levels meant the pool wasn't enjoyable. The bar was inactive. The room & balcony were stifling hot because they're covered in metal & glass. The reception area was nice & the check-in person relatively pleasant. Overall, it was ok but wouldn't recommend it for guests wanting what we did
Stayed 2 nights in Jun 2023

8/10 Good

Veronica, Victoria

Stayed 3 nights in May 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities
place was nice but room needs some attention
Stayed 2 nights in Mar 2023

6/10 Okay

Dwi Hartadi

Traveled with partner
Liked: Staff & service
Not good

8/10 Good

Jennifer

Stayed 1 night in Mar 2023

8/10 Good

Brenda K

Liked: Cleanliness, staff & service, room comfort
Good hotel but could use some fixes
We only stayed one night so others may have better input. The room was nice but it had been used hard and some of the mirrored surfaces were cracked and the shower didn’t drain so the water ran the whole length of the bathroom. The pool was nice and breakfast was good.
Stayed 1 night in Mar 2023

6/10 Okay

Sally

Stayed 7 nights in Feb 2023

2/10 Terrible

chiraag

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever definitely not a 4 star
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
It was pretty run down, the breakfast was good. They mention hotel transfers but they don’t actually offer them
Stayed 4 nights in Feb 2023

2/10 Terrible

Wayne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is NOT a grand mega resort. It is the most disgusting hotel I have ever stepped foot in. We complained about the cleanliness of our first rooms, we had two. We could smell the damp as soon as the door opened. The second room we were given was not much better, blood on one pillow, brown stains on another. The toilet seat was another experience. Hopefully I can upload pictures. We left after being offered a third room and were told the rooms were non refundable. A very expensive mistake for the hotel management to make. This is the dirtiest hotel I have ever been to. We looked at the pool, I would not even let my dog swim in it. Do not book this hotel - go somewhere else!!!
Stayed 1 night in Jan 2023

4/10 Poor

Jadia

Disliked: Cleanliness
I had high hopes for this place when looking at the pictures and reviews. Upon first glance my room looked gorgeous until I got into my bed and I realized it smelled like urine. There was also a brown stain on the wall next to the garbage. While I was there for four days I saw a few cockroaches as well. I tried to talk to someone to get a different room but they said they had cleaners to come in but they never came throughout the 4 days. Every time I left the hotel I would let them know so I could come back to a clean room. The food here was also not that great. Poor selection and didn’t taste great. I have picture proof of the cockroach’s, the gross stain on the wall, and how dirty the one bench was in that room. Please do not stay here if you value cleanliness and being safe.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ariyani

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and good breakfast in the morning. awesome pool
Stayed 6 nights in Feb 2020
Response from Bowo on Mar 16, 2020
Dear guest, On behalf of all Grand Mega Resort Bali team, I would like to thank you for your staying in our Hotel. We appreciate all your comment about our service, breakfast and facilities. We look forward to welcome you back to Grand Mega Resort Bali in the very near future! Best regards, Sugiono Turwibowo Cluster General Manager

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Heru on Mar 9, 2020
Dear Glenn, Thank you for your generous review about Grand Mega Hotel & Resort. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We ensure that it will improve more in the future. We look forward to welcome you back again in the future. Warm regards, Heru Ecommerce & Reservation Supervisor

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was ok Won't be going back Amenities need an upgrade.
Stayed 6 nights in Feb 2020
Response from Heru on Mar 5, 2020
Dear guest, Thank you for your generous review about Grand Mega Resort & Spa. We highly appreciate your comments regarding our service and hotel facilities. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We have taken notes on your highlight about our amenities, we assure you that we will continue to improve in the future We look forward to welcome you back again in the future. Warm regards, Heru E-Commerce & Reservation Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Heru on Mar 5, 2020
Dear, Thank you for your generous review about Grand Mega Resort & Spa. We highly appreciate your comments regarding our service and hotel facilities. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We have taken notes on your highlight about our facilities, we assure you that we will continue to improve in the future We look forward to welcome you back again in the future. Warm regards, Heru E-Commerce & Reservation Supervisor

8/10 Good

Sohail, Rehem

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was fabulous.
Stayed 12 nights in Sep 2019
Response from Heru on Mar 5, 2020
Dear, Thank you for your generous review about Grand Mega Resort & Spa. We highly appreciate your comments regarding our service and hotel facilities. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We have taken notes on your highlight about our facilities, we assure you that we will continue to improve in the future We look forward to welcome you back again in the future. Warm regards, Heru E-Commerce & Reservation Supervisor

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Heru on Mar 5, 2020
Dear, Thank you for your generous review about Grand Mega Resort & Spa. We highly appreciate your comments regarding our service and hotel facilities. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We have taken notes on your highlight about our facilities, we assure you that we will continue to improve in the future We look forward to welcome you back again in the future. Warm regards, Heru E-Commerce & Reservation Supervisor

8/10 Good

michele

Liked: Cleanliness, room comfort
Average hotel with poor service at breakfast.
Stayed 4 nights in Jan 2020
Response from Heru on Mar 5, 2020
Dear Michelle, Thank you for your generous review about Grand Mega Resort & Spa. We highly appreciate your comments regarding our service and hotel facilities. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We have taken notes on your highlight about our facilities, we assure you that we will continue to improve in the future We look forward to welcome you back again in the future. Warm regards, Heru E-Commerce & Reservation Supervisor

10/10 Excellent

Andre

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff ready to help you, everyone in a good mood. Everyone is like in the pictures... the room could be a bit cleaner (smell-wise). Structure wise is beautiful. Also, great breakfast: eggs and pancakes made in real-time, in front of your eyes. Can't complain. Delivers what it promises.
Stayed 9 nights in Dec 2019
Response from Heru on Mar 5, 2020
Dear Andre, Thank you for your generous review about Grand Mega Resort & Spa. We highly appreciate your comments regarding our service and hotel facilities. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We have taken notes on your highlight about our facilities, we assure you that we will continue to improve in the future We look forward to welcome you back again in the future. Warm regards, Heru E-Commerce & Reservation Supervisor

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a horrible hotel to stay 😡
They gave us a room which was dirty. The bed sheet had spot the workers there was not supportive at all. The buffet food option and quality was very poor. The condition of the room does not worth the money we paid
Stayed 1 night in Jan 2020
Response from Heru on Mar 5, 2020
Dear, Thank you for your generous review about Grand Mega Resort & Spa. We highly appreciate your comments regarding our service and hotel facilities. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We have taken notes on your highlight about our facilities, rooms and breakfast. We assure you that we will continue to improve in the future We look forward to welcome you back again in the future. Warm regards, Heru E-Commerce & Reservation Supervisor

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed of room
Room needs to renovate, and smells are not really comfortable for us. Also the water taste is little bit salty.
Stayed 3 nights in Dec 2019

8/10 Good

Grace, Australia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a nice please the beds are really really hard but value for money wise it’s not bad at all
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Grand Mega Resort looks fantastic in the pictures but they were obviously taken a LONG time ago. The property and rooms were in poor condition and is desperate need of fixing. The room we originally were put in had a bed that felt like sleeping on concrete, a balcony door that wouldn’t close properly, a broken mini bar and an aircon that didn’t work. The staff were however helpful and upgraded our room for the next two nights. The room service was pretty good and the pool bar and cocktails were refreshing. For the price I’m sure there are better options but if you do stay here make sure it’s in the suite.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was great Room was spacious despite not having drawer or cupboard for clothes or luggage
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im not fond of the breakfast (chicken bacon is awful) but the staff were all amazing and it was a lovely room for my short stay. Definitely happy with their pool and the staff who serve at the swim up bar.
Stayed 4 nights in Oct 2019

6/10 Okay

Thein

Liked: Cleanliness
Disliked: Staff & service
Don't like customer service. They argued with customers. As they want deposit in local currency cash. I explained that if I pay in local currency, can't use that money and will go straight to airport and will waste that money. I prefer credit card and online website stated as credit card acceptable. They argued and even didn't say any apology word.
Stayed 4 nights in Oct 2019

8/10 Good

Auste

Stayed 11 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service. Terrible just terrible
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s lovely and I really like the room style.... all the staff very friendly...
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Saadiqa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no wifi in the room. Spoke to front desk and they said they would send someone to me- they never did. The sheets were old and stained. Outside my sliding door was an old fan and some other junk. The room was loud with noise from the street. Generally uncomfortable and unpleasant.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Wasn’t happy with the room location and view........
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Near the mall and airport. Accessible to transport
Stayed 1 night in Aug 2019

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Jackie, Los Angeles

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is definitely not for Americans if you are American and considering staying at this hotel you should not there were holes in the walls The shower didn’t work well the hotel room was dirty very small the hotel does not provide towels when we asked for towels they said they don’t have any today and when we did actually get towels they smelled like they were just sprayed with air freshener
Stayed 8 nights in Jul 2019

8/10 Good

Rita, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a pleasant experience. Staff were friendly & obliging. Just that the cafe need to perk up a bit more on the cleaniness where some stains & cracks were found in the plates & cups. Overall, it was a short pleasant stay.
Stayed 4 nights in Jun 2019