Ratings based on 352 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Melbourne, Australia
Awesome. A must for Australian families.Posted Jan 25, 2015
Pros: Everything. The staff are so welcoming, a smile everywhere you go and they are great with the kids. Not one negative experience in 9 days.
Cons: Western Hotels with western food/drink prices. I understand but it makes it hard not to source cheaper alternatives (Circle K down the road).
Location: Main shopping (fixed and variable prices) all within walking, the beach across the road, walk to restaurants, chemist and Circle K (7/11).
What a great experience, I was always a bit hesitant about Bali and hence, despite all of my world travel I had never ventured there opting for Thailand instead. What a mistake. The hotel, and experience of Bali (including Kuta) was fantastic with family. The pool area is an experience in itself and if you are looking to just put your feet up and let the kids play, it is spot on. Don't get too swept up in reviews about the weather and Kuta, January was more than bearable and in fact the weather treated us well across the 9 days. Staff at the Hard Rock are brilliant, from the time you arrive, they are always smiling and eager to please, peace of mind with an onsite medical centre . Relaxed more here than I have at any hotel, definitely going back (sorry Thailand). Thanks
for Everyoneby A verified travelerfrom melbourne
Good breakfastPosted Jan 13, 2015
The hotel is at the heart of kuta with easy access to the beach and shopping centers Staff were friendly and helpful Would definitely recommend it Neil
for Everyoneby A verified travelerfrom Melbourne
Friendly staff and the pool was incredible..Posted Jan 13, 2015
Pros: The pool.
Cons: The balconies.. The doorways to each wing- hard to open with strollers.
Location: Central location in Kuta, lots of massage, shopping and restaurants.
Enjoyed the stay very much, friendly staff and the pool was very nice.. very kids friendly. Breakfast too was nice with a wide variety of foods. Overall excellent.
for Familiesby A verified travelerfrom Tokyo
設備は古いが、全体的にはまずまずPosted Jan 5, 2015
by A verified traveler
Nice pool and onsite activitiesPosted Jan 3, 2015
Pros: Pool was excellent. Bar with live music. Room design. Hotel layout
Cons: The check in process is too slow. 20 minutes per person. Not necessary to be slow. The management of the check in must be improved.
Location: Near the beach. Beach is dirty and crowded. Many tourist junk shops all around
Nice hotel. Music and bar options on the grounds. Beautiful pool. That is the key feature for me. Bar in the pool. Too expensive. 300 dollars a night total with tax. Its a nice hotel but its not at that level. This is a 150 to 180 dollar a night hotel. The beach near the hotel was poor. Branches on the shore and crowded. Packs of local teenagers roaming around looking for trouble. This hotel is ideal to stay on the grounds and pay 150 per night
by A verified travelerfrom tokyo
Posted Jan 1, 2015
Pros: Pool area, good for kids, but. The second pool was only for executive rooms, this was not advertised,
Location: Good location, shopping near by and the beach just outside, this was a plus
Hotel way overpriced for the city, staf not very knowlageble, hotel well located in a shopping area and lots to chose to go eat, beach just outside the hotel across the street, street sellers are a bit annoying, kids loved the time in the pool and beach, definitely a party town, singles will love this place or young couples with no kids, definitely lots to do if you are on those groups
for Everyoneby A verified traveler
Nice hotel with reasonable buffetPosted Dec 15, 2014
Very pleasant experience...Good food...Nice staff....
for Everyoneby A verified travelerfrom SG
Superb Location & Hotel FacilitiesPosted Dec 14, 2014
The kids were so satisfied with the hotel facilities. The room was comfortable for the 4 of us. Location fantastic with Kuta Beach right in front of hotel. Food in less than 5 mins walk from hotel. Excellent. Definitely coming again with the family.
by A verified travelerfrom Fremantle, WA
Dingy and outdatedPosted Dec 11, 2014
This hotel is in need of overhaul. Only saving grace was games and activities provided for kids poolside. Decent buffet breakfast though other dining options get pretty tiresome. Dark and gloomy interior does nothing to add to the otherwise tropical environment that is Bali. Housekeeping hit and miss - somedays toiletries restocked, other days had to call through to request. Pricey compared to much more luxurious resort location of Nusa Dua.
for Everyoneby A verified traveler
Nice hotel for family with kids!Posted Dec 8, 2014
Hard Rock Hotel has everything, nice staffs, good foods, closed beach and big pools with adventure facilities for kids.