Ratings based on 161 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Rocy from Singapore
Nice music theme hotelPosted Mar 3, 2014
The hotel is close to beach, very modern and in music theme. The decorations are nice, guitars all over the place. The swimming pool is amazing, it plays music under water. However, the staff at reception is of very low efficiency. Also when I was checking in, there are another customer complaining lost an ipad while she having her dinner within an hour. Though the hotel is nice, it somehow lack of Balinese style, compared to hotels like Poppies Cottage, where I also stayed for one night. Overall, nice stay, but not worthy the price and travelling all the way to bali to stay here.
for Familiesby Ellen from Sydney
Great for familiesPosted Jan 31, 2014
Pros: Pool was amazing. Room for everyone and hire of cabanas which made it more comfortable out of the sun. Great for families.
Cons: The room we had had no room to unload your luggage. Room was quiet small and a bit out of date. Bathrooms need to be overhauled - out of date.
Location: Right in the centre of Kuta. Handy to everything - shops, beach and lots of places to eat. Waterbom is also within walking distance via Kuta Beach.
Rooms need to be updated. Staff we're very friendly. Other facilities in the Hard Rock were good. Kids loved the slides and pool. Biggest pool in Bali. Kids also loved Waterbom. Plenty to do in Bali - not enough time. Amazing places to eat, particularly around Seminyak.
for Everyoneby A verified traveler
Posted Jan 30, 2014
for Everyoneby Monika from Perth WA
Posted Jan 24, 2014
for Everyoneby Alyssa from Melbourne, Australia
Great resort despite bali belly upon arrival homePosted Jan 21, 2014
Pros: The pool, staff, Centrestage venue, The Shack (pool bar) - everything! :)
Cons: Everything was great however it is probably about time that the hotel updated the decor.
Location: Great location - close to lots of shopping, restaurants and airport.
I stayed at the Hard Rock for 5 nights in January with my partner. We are both musicians and absolutely loved this resort! The pool was amazing, room was very comfortable and clean, staff were absolutely fantastic (very good at remembering names!), the bar with live music (Centrestage) was a great place to go at night and the food was delicious. Unfortunately upon arrival home, my partner and I got some bad cases of bali belly and we suspect it may have come from either the seafood at the Splash Bar or the pool itself. There is a chance we could be wrong but each time we ate outside of the resort, we made sure that we were very careful with our choices and the last place we ate before boarding the plane was the Splash Bar. Apart from this, the resort was awesome and we would definitely stay there again! :)
by Brad & Angelina from Perth, WA
Average hotel, good location, good pool for kidsPosted Jan 11, 2014
Pros: Location & pool
Cons: Breakfast, rooms, drinks
Location: We loved being close to the beach and in the heart of Kuta
This is a good hotel if you have kids as there is heaps to keep them entertained. We were disappointed with the rooms, they were more like motel rooms (not hotel rooms), the breakfast area was very hot, noisy, hectic and the air conditioning vents leak water. We could hear the band playing in our room late at night when we were trying to get to sleep. They don't serve Coke Zero and don't have fresh fruit juice, only chilled and the cocktails were not up to scratch. The pool bar was not very inviting compared to other hotels we've stayed at.
by Peter from Montreal Canada
good location, not well maintainedPosted Jan 8, 2014
Cons: bathroom and water stains
Location: kuta beach
room has water leeks and hasnt been maintained in quite some time
for Everyoneby KK from singapore
Nice location.Posted Jan 7, 2014
Observed torn cloth being used. To improve the condition get read of all damaged costumes.
for Familiesby A verified traveler
Great facilities and excellent service!!Posted Jan 6, 2014
Just back from our first trip to Bali, having stayed at the Hard Rock Hotel. We were there over Christmas, and had a super time! Loads of festive themed activities for the kids, which really added to our Christmas celebration. The facilities at the hotel were great, in particular the pool area!! The kid's had a ball, and joined in all the pool side activities orgnaised by the hotel entertainment team. The service was excellent, food was excellent, rooms were really clean and comfortable. No complaints from us really at all!! As first time vistors to Bali, we were a little taken aback by the mayhem of Bali and how busy the streets were. Perhaps the christmas period is especially busy, but we struggled to deal with the hustle and bustle. Not particulary easy to try to walk on the footpaths with small kids due to mopeds whizzing from every direction. All in all, we had a super time, and would defo go back to relax at the Hard Rock Hotel. Roll on next year!
for Everyoneby John from perth WA
Excellent Central Kuta HotelPosted Jan 5, 2014
Pros: The design and open spaces, high ceilings are pleasing. The Hugh driveway. The friendliness of the staff.
Cons: The bedrooms and bathrooms are getting tired now and are in need of refurbishment.
Location: Great for a centre a kuta Hotel. All amenities such as shops, beach, waterbom park, restaurants, cafés, markets, hairdressers, massages and clubs.
Hi. Second time at Hard Rock for Xmas and again had a great time. Xmas at the Hard Rock is well worth a visit and the buffet dinner is excellent, Hugh choice of food for starters, dinner and of course the desserts which are so yummy. The pool area is great for anytime but we used it particularly after shopping in the afternoon. The nightly band kept our teenager son and daughter entertained, which pleased us because they had no need to go out clubbing!