Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from brigadoon

Comfort the bed and pillows from heaven!

Posted Oct 19, 2014
Pros: The friendly staff, the excellent bed and really great pillows
Cons: Food need more combination salads on offer.
Location: It's central to heaps
We have stayed In Kuta many times, in the same locality, within a stones throw of Hard Rock. This has been the best stay in Bali with the excellent, well and comprehensively thought out accomadation. Staff particularly the wonderful George, are friendly and very welcoming. Kids club was enjoyed by our grandson and the friends he made. We have local friends from the beach who we would always venture out to see, but the restful wholistic package offered at Hard Rock could lull you into remaing a cabana lounging sloth. It is not an inexpensive way to have a Bali break though. The only suggestion I would make is in relation to the food. I love spicey food but think that the chef should make a few western style salads for dinners Chicken Caesar, watermelon / feta, potatoe etc. as an option as there are plenty of westerners and children staying. I will come again but the prices needs to be achievable
2 out of 5
by A verified traveler from canberra

Family hotel, not so great for couples.

Posted Oct 17, 2014
We checked into our room and was somewhat disappointed that the balcony shown was not the case. The only rooms available with some outside relief, was the pool access rooms. So, guns a blazing I set about sorting out an upgrade. What I did discover in my wandering, was that the hotel had more children residing than adults. Between the construction going on and screaming children in the "chill out" pool, the only place I found respite in kuta, was catch a taxi and virtually hang out at my friends hotel. Seriously parents, there is a massive water park wonderland your children can go crazy in. But you know what? That chill out pool was my only space and chance for quiet and they still invaded it. Awesome I sound like a child hating monster. Ok, beds were comfy. Aircon worked great. Nespresso machine, hmm where's the convenience store to buy the water, milk and maybe extra sugar? You don't need it you say??? Wait until your drinking the coffee provided by the super happy staff at breakfast and then make your mind up. Giant plasma on wall with lots of channels.... Loved it. Cute little dog shaped towel on bed after daily room clean, that was sweet. Bathroom amenities shower gel smelt nice. Toothbrush and toothpaste supplied. I did have a bath because I could and it was nice. The jacuzzi outside, one of you have sit next to the button and keep pressing it every 2 minutes - annoying. Private bar in chill pool unmanned. And you have to pay for the cabanas in the main pool.
5 out of 5
Recommended
for Families
by A verified traveler from Perth

Holiday for family in Bali

Posted Oct 17, 2014
Pros: The staff, every one of them from the security, cleaners, concierge, food and bar staff and kids club staff were fantastic. Also the food, cleanliness
Cons: maintenance of hotel bathrooms, milk pods for tea
Location: Kuta - everything is nearby, food, activities, beaches, markets, money traders, waterbom, matahari
Our family had an amazing stay at the Hardrock. The staff at the hotel were always friendly and willing to go the extra mile in order for an enjoyable experience.
1 out of 5
by A verified traveler from NSW Australia

Highly overrated Hotel!

Posted Oct 12, 2014
Pros: The pool area was good, however we were disappointed that the pool bar was closed (all boarded up). Our children loved the waterslides and playground
Cons: The breakfast was terrible to say the least, not much variety at all and the food quality was very ordinary. The hotel needs a revamp, very outdated.
Location: Location was good, if you like to be right in the middle of busy Kuta. Right Directly across the road from Kuta beach.
This hotel is the most overrated hotel that we have ever stayed in…. Very outdated, doesn't look as if anything has been updated since it was built. We stayed in a room with 2 queen beds, it was ridiculously small with only 2 small seats to sit on besides the beds. The balcony is big enough just to step onto, so no furniture to sit on and we overlooked nothing but rooftops. The bathrooms are so outdated that they still have shower curtains. Most of the staff that we encountered were friendly, and did acknowledge us wherever we were in the hotel. Our check in was disappointing as other guests kept pushing in before us and instead of staff asking them to wait kept serving them before us, making our wait over half an hour..
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and clean hotel, excellent location!

Posted Oct 12, 2014
2nd stay at this hotel. Great for families and great location. Good ocean views.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth, Western Australia

Top hotel

Posted Oct 11, 2014
Excellent stay all round. Close to beach and central to shopping. Staff very friendly and helpful. Food was always delicious & fresh. Kids also loved the many facilities and activities aim at them.
2 out of 5
by A verified traveler from australia

Not as exciting as it looks

Posted Oct 11, 2014
We booked the hard rock hotel as our last hotel as we thought it looked fun and exciting and we wanted to experience the swim up bar which we found was closed for construction so you had to get out of the pool, and use the temporary bar located in the kids pool area which was full of noise and children not the ideal chill out adult drinking zone.. The waterslides are only little and not like the picture shows. When we arrived we had issues checking in, it took along time as they thought we had booked two rooms from different websites, we went to our room and waited our luggage for 20mins when it arrived it was someone else's luggage so we continued waiting until ours finally arrived.. After staying in 3 hotels previously this hotel seemed old and boring and the rooms were very basic, the toilet doesn't flush well, the view from the window was of everyone else's window and there was no balcony. The breakfast buffet was delicious and full of variety and the free photo you get when you check in was great we actually purchased a few more as the photographer really took some good shots. The location is great for shopping and beautiful restaurants and cocktails and not located in the busy nightlife streets of kuta .
5 out of 5
Recommended
for Everyone
by A verified traveler from Collie W.A.

Central hotel close to beach most beautiful staff

Posted Oct 6, 2014
Pros: Can't decide the whole place is awesome
Cons: Nil
Location: Walk to everything
Had the best time here everyone is so helpful Leo you are awesome the rooms cleaned beautifully. Will be back again and staying longer Well done guys and girls...
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good location, friendly staffs.

Posted Oct 6, 2014
Pros: Through Expedia.
Cons: Furniture need to be changed as is too old.
Location: Very good location. Easy access to food centre and shopping mall.
Yes, I will come back again if travelling to Bali.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice place to stay

Posted Sep 24, 2014
I would highly recommend this hotel. I stayed for 5 nights. It's around 4 km from airport and opposite Kuta beach. All facilities are walking distance from there. The hotel staff is really nice and helpful. They clean the room twice a day. Facilities in the hotel is good too. I would definitely book this hotel again