Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Bunbury WA

Excellent location, very friendly staff

Posted Jul 23, 2014
Pros: Staff, location, pools, kids activities
This hotel is really great if you have kids, it is located in a great spot, and the staff are outstanding. Would not hesitate to stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel with a few problems

Posted Jul 20, 2014
room had big problems with entry card, had a different set every day of our stay, no one could say why, also the wifi didn't work in the room, had t sit outside in the corridor for any connection, again reported it daily, nothing was done to correct this out, a bit disappointed this time with the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Jul 20, 2014
Pros: Location, Pool, the breakfasts were great lots of variety.
Cons: I had no problems with this hotel, I could not fault anything
Location: Mall down the road, great eateries just a walk away. The water park (great place to go) was not far away, we could walk there. Just a great location.
We stayed here for 7 nights, had two rooms as two teenagers were with us. Great location, great staff, clean facilities, just across from the beach. Absolutely beautiful pool area.
4 out of 5
Recommended
for Everyone
by A verified traveler from aberdeen, scotland

Great place, great people

Posted Jul 14, 2014
First time in Bali for us. Hard rock is situated in the middle of everything! So great location. Pool was lovely and always got sun loungers although they weren't the comfiest! Food and drink in the hotel were around the same price ud pay at home whereas if u go out u can eat and drink a lot cheaper. Staff were awsome! Air con wldnt go below 20deg in room which to start with for sleeping was a bit warm for us scots! Entertainment was the only disappointing thing, we never went to centrestage because every night we came back from dinner a rock song cld be heard screeching from there! Everyone to there own but very loud and not great. Our room was very quiet apart from kids in hall early morning. Breakfast choice was good but tea not as strong as it could be!
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

very nice hotel , clean,tidy,friendly staff

Posted Jul 13, 2014
our stay was great the hotel was situated in a great spot close to the beach and in the heart of kuta, the pool is huge ! with lots of room to splash around. There are lots of kids activity's which is great , the staff are very very friendly and helpful, we had buffet breakfast every morning which was wonderful with lots of choice. Bali was such a lovely place where we both relaxed by the pool and hit the shops so has the best of both worlds
5 out of 5
Recommended
for Families
by A verified traveler

Good location next to the beach

Posted Jul 10, 2014
We had a great time at the Hard Rock Hotel. Recommended for families.
4 out of 5
Recommended
for Everyone
by A verified traveler from kuala lumpur

Hotel very lively.

Posted Jul 6, 2014
The stay has been pleasant. Hotel facilities were great and the very comfortable. Hotel staffs were very polite and helpful. The swimming pool was very huge and interesting.
4 out of 5
Recommended
for Everyone
by A verified traveler

Kids Suite was a hit with the young ones

Posted Jul 6, 2014
Great hotel for kids - with sand beach pool and water slides, kids bunk beds in their own little room and little extras like kids toiletries, sand and digging toys, floats and goggles. Hotel is old though and can do with a facelift. Should communicate more clearly that last order for breakfast for suite residents at Splash Bistro ends at 9.30am. Witnessed several guests being turned away when they came after 9.30am.
4 out of 5
Recommended
for Everyone
by zuwairi from malaysia

view of beach

Posted Jun 20, 2014
Good experience off hard rock hotel bali because nice services from staft and very friendly but very frustrated for world cup competition didn't show up at the hotel
4 out of 5
Recommended
for Everyone
by SKN from Singapore

Stayed 4 nights..comfortable!

Posted Jun 16, 2014
We just returned from Bali and HRH was good. There's good security and staff are very polite. Room is clean and the best is the coffee machine which I get daily dose I had a problem with the toilet door and realize that the male toilet door near the reception face same prob: cannot close fully. Maybe it's time to check the lock conditions. Pool is great with saltwater that makes u float better and it's all about the pool everyday. Live band eveynight needless to say for HRC.