Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Melbourne, Australia

Awesome. A must for Australian families.

Posted Jan 25, 2015
Pros: Everything. The staff are so welcoming, a smile everywhere you go and they are great with the kids. Not one negative experience in 9 days.
Cons: Western Hotels with western food/drink prices. I understand but it makes it hard not to source cheaper alternatives (Circle K down the road).
Location: Main shopping (fixed and variable prices) all within walking, the beach across the road, walk to restaurants, chemist and Circle K (7/11).
What a great experience, I was always a bit hesitant about Bali and hence, despite all of my world travel I had never ventured there opting for Thailand instead. What a mistake. The hotel, and experience of Bali (including Kuta) was fantastic with family. The pool area is an experience in itself and if you are looking to just put your feet up and let the kids play, it is spot on. Don't get too swept up in reviews about the weather and Kuta, January was more than bearable and in fact the weather treated us well across the 9 days. Staff at the Hard Rock are brilliant, from the time you arrive, they are always smiling and eager to please, peace of mind with an onsite medical centre . Relaxed more here than I have at any hotel, definitely going back (sorry Thailand). Thanks
4 out of 5
for Everyone
by A verified travelerfrom melbourne

Good breakfast

Posted Jan 13, 2015
The hotel is at the heart of kuta with easy access to the beach and shopping centers Staff were friendly and helpful Would definitely recommend it Neil
4 out of 5
for Everyone
by A verified travelerfrom Melbourne

Friendly staff and the pool was incredible..

Posted Jan 13, 2015
Pros: The pool.
Cons: The balconies.. The doorways to each wing- hard to open with strollers.
Location: Central location in Kuta, lots of massage, shopping and restaurants.
Enjoyed the stay very much, friendly staff and the pool was very nice.. very kids friendly. Breakfast too was nice with a wide variety of foods. Overall excellent.
4 out of 5
for Families
by A verified travelerfrom Tokyo


Posted Jan 5, 2015
Pros: Pool、朝食
Cons: 長期滞在するには、コインランドリー欲しいなー。
Location: 立地は安全ですし、いい場所です。ただし、KUAT自体が道路が混んでいるので、渋滞が大変です。
Poolは広く、子供が遊ぶには、よかったです。 部屋は、海が見える部屋はあまりないみたいですが、まずまずです。
4 out of 5
by A verified traveler

Nice pool and onsite activities

Posted Jan 3, 2015
Pros: Pool was excellent. Bar with live music. Room design. Hotel layout
Cons: The check in process is too slow. 20 minutes per person. Not necessary to be slow. The management of the check in must be improved.
Location: Near the beach. Beach is dirty and crowded. Many tourist junk shops all around
Nice hotel. Music and bar options on the grounds. Beautiful pool. That is the key feature for me. Bar in the pool. Too expensive. 300 dollars a night total with tax. Its a nice hotel but its not at that level. This is a 150 to 180 dollar a night hotel. The beach near the hotel was poor. Branches on the shore and crowded. Packs of local teenagers roaming around looking for trouble. This hotel is ideal to stay on the grounds and pay 150 per night
3 out of 5
by A verified travelerfrom tokyo

Posted Jan 1, 2015
Pros: Pool area, good for kids, but. The second pool was only for executive rooms, this was not advertised,
Location: Good location, shopping near by and the beach just outside, this was a plus
Hotel way overpriced for the city, staf not very knowlageble, hotel well located in a shopping area and lots to chose to go eat, beach just outside the hotel across the street, street sellers are a bit annoying, kids loved the time in the pool and beach, definitely a party town, singles will love this place or young couples with no kids, definitely lots to do if you are on those groups
4 out of 5
for Everyone
by A verified traveler

Nice hotel with reasonable buffet

Posted Dec 15, 2014
Very pleasant experience...Good food...Nice staff....
4 out of 5
for Everyone
by A verified travelerfrom SG

Superb Location & Hotel Facilities

Posted Dec 14, 2014
The kids were so satisfied with the hotel facilities. The room was comfortable for the 4 of us. Location fantastic with Kuta Beach right in front of hotel. Food in less than 5 mins walk from hotel. Excellent. Definitely coming again with the family.
2 out of 5
by A verified travelerfrom Fremantle, WA

Dingy and outdated

Posted Dec 11, 2014
This hotel is in need of overhaul. Only saving grace was games and activities provided for kids poolside. Decent buffet breakfast though other dining options get pretty tiresome. Dark and gloomy interior does nothing to add to the otherwise tropical environment that is Bali. Housekeeping hit and miss - somedays toiletries restocked, other days had to call through to request. Pricey compared to much more luxurious resort location of Nusa Dua.
5 out of 5
for Everyone
by A verified traveler

Nice hotel for family with kids!

Posted Dec 8, 2014
Hard Rock Hotel has everything, nice staffs, good foods, closed beach and big pools with adventure facilities for kids.