Ratings based on 46 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Amy from S
A lovely, family friendly experiencePosted Nov 22, 2013
This was our first holiday overseas with our 16 month old daughter. We have never been treated so well. The staff were amazing and so accommodating, and we didn't want for anything ; cots, high chairs, it was all on hand. Would definitely stay there again. The food was great, and the beach area is such a nice place to while the day away (the hotel pool is also good for this). A great choice for families.
for Familiesby Gail from Indonesia
Lovely pool and hotel environment.Posted Oct 18, 2013
Pros: The pool and grounds. Relaxing atmosphere and quiet.
Cons: Double sofa/day bed for children as in many other Novotels. A/C hard to adjust - could do with some instructions!
Location: Very secluded area with a shopping centre and beach reachable by shuttle bus. Tours available around the island from the hotel.
The hotel grounds and pool were beautiful and there were plenty of activities in and around the pool (volleyball, aerobics, ping pong, etc) to keep the older kids happy. The staff were polite, friendly and helpful. The room was clean and very spacious with a fairly well equipped kitchen area. Be aware that the extra bed in the room available for kids is a single. An extra bed needs to be brought in if you have two older children, at possible extra cost.
for Familiesby Angela from Melbourne
Lovely hotel with lots of amenities.Posted Oct 2, 2013
Pros: Friendly and helpful staff, the teenager club, the health spa.
Cons: The sewerage, as we had a toilet blockage a couple of times.
Location: The location was close to the beach,Bali Collections and other sight seeing and activities you might want to do.
This was our second time at the Novotel and again we found it very enjoyable, the two bedroom accommodation was very spacious and the hotel staff were very friendly and helpful. The pool was spacious for everyone to swim in and the health spa was a delight to attend with its long opening hours. The beach is only a short shuttle bus ride where you can also dine there at night. Bali Collections is also nearby, the hotel provides a free shuttle bus or you could walk,( it is a10 minute walk) as there are lots of restaurants and shops that are all very we'll priced. If you wish to go to Kuta or another place you can always work out a price with the taxi drivers. Overall we had a very relaxing enjoyable holiday with perfect weather everyday.
for Familiesby Carolyn from Victoria Australia
Fantastic resort for familiesPosted Sep 27, 2013
Pros: Clean rooms...friendly staff...Fabulous pool
We stayed in the one bedroom suites and the two kids slept in the family room on single beds.. Loads of room with a dining table for six and small kitchen with full size fridge and freezer. The pool was AMAZING for kids...with volleyball net and activities around the pool for kids ie. table tennis... The private beach was beautiful...so clean and on certain nights they have a beach banquet set up which was a highlight for our trip. Our son is coeliac and the staff could not have been more friendly and helpful providing Gluten free food for him at each meal. They really went above and beyond.... Would highly recommend this resort....
for Familiesby Badgy from WA
GREAT FAMILY HOLIDAYPosted Aug 26, 2013 on Hotels.com
Great but needs more blinds as lots of light come ins and for young families it helps with kids sleeping during the day.
for Familiesby A verified traveler from Singapore
Novotel in Juli 2013Posted Aug 6, 2013
Pros: Spacious family room
Cons: Shuttle buses
Location: ok, probably not the real Bali
We (2 adults, 2 children 11/6) stayed for one week in July 2013. Our family suite was very spacious (incl. kitchen) and the grocery store nearby enabled us to have small snacks during the day. The restaurant has a nice variety of Eastern & Western food for reasonable pricing. Our kids liked it. Novotel's pool is big and offers couple of entertainment, the beach is very clean and ~ easy to access via shuttle bus. The same for the Bali Collection, a mall with several good restaurants and shops (5min drive).
for Everyoneby A verified traveler from Australia
very comfortablePosted Aug 3, 2013
this is our third visit to the same hotel, overall great place to stay i think it slipped back slightly, bacon for breakfast terrible, my wife is gluten intollerant, and found it difficult to get a simple bead for breakfast the only other main thing is toilets at beach in poor condition i need to say that the staff are always very friendly and eager to help, nothing was ever to difficult my main reason to going back to novotel is that its an apartment accomodation in a resort which gives my family the facilities of a resort and yet the space of a home
for Familiesby lisa from sydney
great holiday spotPosted Jul 29, 2013
Pros: pool and beach club
Cons: should have some more information about local activities kids club in evenings with movies would be good- till eight o clock if possible
Location: excellent- in Nusa Dua
Great holiday for families. Free kids club and family friendly resort. Pool was lovely.
for Familiesby Vicki from Cairns QLD, Australia
perfect resort vacationPosted Jul 27, 2013
Pros: Resort feel, family vacation and excellent food
Cons: delay in getting room
Location: excellent area, free shuttles but walking distance everywhere
initially when we arrived there was a delay in getting into room (1 1/2 hrs) in which we were given free drinks in the pause cafe. then when we got to our room, there were no beds for the kids, it was very quickly rectified. These were the only problems encountered! We stayed for seven nights and the resort was great. The rooms were spotless, service good, resort was very clean and there were plenty of activities to do on a daily basis. The resort had theme nights every night for dinner.Food was excellent. 'Collections' shopping centre was down the road(walking distance) or there was a free shuttle from the resort. There was a shuttle to their own private beach as well. I would highly recommend this resort and the Nusa Dua area, we will be going back next year.
for Everyoneby Gina from Perth WA, Australia
Lovely surroundings and wonderful staffPosted Jul 27, 2013
Pros: Surroundings and Staff
Cons: Noisy Air Conditioner
Location: Nusa Dua is a beautiful quite location with great water sports.
Overall the hotels staff and the grounds were five star rating. The Hotel would have had a higher rating if we didn't have such a noisy aircon. We also found that when we ran the water in the shower there was a distinct smell from the drain. So maybe a little attention is needed in the building upkeep.