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Reviews of Kuta Lagoon Resort and Pool Villas

3 out of 5
Kuta Lagoon Resort and Pool Villas
Jalan Raya Legian No. 363, Legian, Bali

Reviews

8.0

Very Good

Rating 10 - Excellent. 111 out of 291 reviews" "
Rating 8 - Good. 108 out of 291 reviews" "
Rating 6 - Okay. 41 out of 291 reviews" "
Rating 4 - Poor. 21 out of 291 reviews" "
Rating 2 - Terrible. 10 out of 291 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Oriana, Australia

The area was good. But kitchen and restaurant not good. Bad breakfast 🙏
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This Hotel has been a good place for us to stay in the past, especially the pool villa's however, this recent visit shows up the years of poor maintenance and staff cut backs indicative of a struggling business.
Stayed 5 nights in Feb 2020

4/10 Poor

Soo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool is good we enjoyed everyday,, but room condition is so poor,, we were asking for the non smoking room, but the room i think guest smoked there for a long time because smells stinky mould smell from the aircon filter, and full of dust like under the main bed especially extra bed we asked for. Toilet seat is not fully assembled after my man done nomber2,, the seat moved the side and i had to fix myself to use as a girl.
Stayed 7 nights in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 10 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the pool access straight from our balcony was a wonferful experience. The staff were happy to fix anything we had problems with
Stayed 3 nights in Jan 2020

4/10 Poor

Paul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
isa
Wifi is unusable,For the New Years “compulsory” dinner we were only given 2 seats but the room was booked for 3. Shower towels were the size of hand towels and smelt like mould. Tv was tiny and only had 1 English Channel and if it worked, which was rare it was very poor quality. Breakfast was very disappointing with only a handful of options. Rooms are very outdated and are very unhygienic. We had to ask every night at 7PM!!! For new towels because are room was never cleaned. The pool looked as if it was never cleaned, lime green. Very disappointed
Stayed 4 nights in Dec 2019

4/10 Poor

Wayne

Disliked: Cleanliness, property conditions & facilities, room comfort
What a disappointment, now a budget hotel!
Wow where do I start! This used to be my favourite Hotel, but the owner needs to put his hand in his pocket and spend some money on what used to be a great hotel. Rooms are so overpriced for the condition of this hotel that would be lucky to be a 2 star property now. You can get 4 and 5 star accommodation in the area at cheaper prices with great rooms, great pool and great food. Walking in the room that had a broken TV, to having mould in the shower that had very little water pressure. You felt like you were walking on dirty floor in your room constantly. We had a pool access room that had constant infestation of ants, to sliding into a pool that had a broken filter system, broken tiles around the pool edges and pool full of dirt around our pool area. Woke up two morning to black water in the taps in the bathroom and not informed by staff that this had happened. Breakfast was extremely disappointing, with hardly any food available and many staff just standing around, where is the buffet that is expected at a hotel charging this sort of price? In the end we walked around to Coffee Corner and paid for an excellent breakfast and wasted the cost Of the breakfast paid for with the hotel. I feel for the staff who try to make you feel welcome, but if the owner is not supporting his team then you place yourself in the budget class hotel in Bali. You have lost us as customers and will pay the same as you charge for a cleaner, newer hotel in Bali. Support your Staff.
Stayed 12 nights in Dec 2019

6/10 Okay

Mustafa Oozer

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful. We found our original room (Basic) fairly dark (teenagers would love it. ) But no problem to change to another room the de luxe with a four poster bed and balcony for an additional $20 per night. Well worth it. Very nice traditional Balinese resort.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff were great. Stayed in one of the pool access rooms and would definetely stay there again.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

4/10 Poor

Tim, Newcastle

Liked: Property conditions & facilities
Breakfasts were crap Other hotels put on way more plus more variety Standard room was like a room at korobikin jail Upgraded to deluxe room Much better Also the constant dogs barking was terrible
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in a poolside room. They could do with a bell at the swim up bar as it wasn’t often attended. Will definitely be back next year. Gluten free options available
Stayed 3 nights in Sep 2019

10/10 Excellent

elvier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place.
The pool access room was fantastic. The staff very friendly and helpful. The lagoon pool is beautiful and the location very handy to shops and restaurants. As it is far set back from the busy Jl. Legian you don't hear the noise from the street or loud music from nightclubs. Beautiful quiet at night and peaceful.
Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, friendly helpful staff. Pool was always well maintained.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all so friendly and everything is clean. The pool access rooms are the best !! This was my third stay there and will definitely be returning there on my next trip to Bali
Stayed 6 nights in May 2019

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, Relaxing Hotel
Great Location to shopping, restaurants and a short walk to the beach. Nice quiet relaxing hotel. Totally recommend the Pool Access rooms
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff, breakfast were amazing, loved it.
Stayed 8 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Nothing awful people corporate has taken ov Bali will never ever recommend this place
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Didn’t like our allocated room, no daylight had to pay $80 to upgrade. No tea/ coffee making facilities. Pool bar ran out of our choices for cocktails. Would stay there again as great location.
Stayed 5 nights in May 2019

10/10 Excellent

Sharon, Sydney Australia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 2 years ago and took my son there for his first holiday in Bali. Loved the pool access room. Staff very friendly. Overall very clean and tidy. Will be bsck
Stayed 6 nights in Apr 2019

8/10 Good

MattF

Traveled with partner
Liked: Cleanliness, staff & service
Located in a great area with plenty of cheap stalls, massages and restaurants in close walking distance. Rooms have not been updated in a long time so you get what you pay for, however rooms are very clean, and staff are great. We stayed in the basic superior and it was fine if you don't want to spend a lot of time there. Wifi is great speed. Resort has a great Balinese feel, and it is very quiet. Massive pool area with swim up bar which is great, however bar is not always manned. Small buffet breakfast but enough there for anyone to pick from and quality is great. We would stay here again.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Kuta Lagoon Resort on Apr 12, 2019
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you have enjoyed your stay at our villa. We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

8/10 Good

Anthony, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, The staff were excellent as it was our first time to Bali they Suggested all different activities and didn’t disappoint. We had a few days just relaxing at the hotel and the pool was great to sit around and relax. We would stay there again
Stayed 10 nights in Mar 2019
Response from Kuta Lagoon Resort on Apr 12, 2019
Dear Anthony, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you have enjoyed your stay at our villa. We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Kuta Lagoon Resort on Apr 2, 2019
Thank you for reviewing us! We hope to welcome you back very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Mar 2019
Response from Kuta Lagoon Resort on Apr 2, 2019
Thank you for reviewing us! We hope to welcome you back very soon.

10/10 Excellent

Marea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent.
Stayed 5 nights in Mar 2019
Response from Kuta Lagoon Resort on Mar 26, 2019
Dear Marea, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you have enjoyed your stay at our villa. We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2019
Response from Kuta Lagoon Resort on Apr 2, 2019
Thank you for reviewing us! We hope to welcome you back very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from Kuta Lagoon Resort on Apr 2, 2019
Thank you for reviewing your recent stay with us! We hope to welcome you back very soon.

10/10 Excellent

tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!
My fave hotel in legian.. I keep extending my stay :)
Stayed 4 nights in Feb 2019
Response from Kuta Lagoon Resort on Mar 12, 2019
Dear Tara, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you have an amazing time while staying at the resort! We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

10/10 Excellent

tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel and price in legian
Amazing time as always! Love the pool floats :)
Stayed 5 nights in Mar 2019
Response from Kuta Lagoon Resort on Mar 11, 2019
Dear Tara, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you have an amazing time while staying at the resort! We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

8/10 Good

Steve&Lyn, Perth, Western Australia.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here at this property several times since time of opening many years ago. First in pool access rooms, then pool villas and the last few years in the private pool villas. Never a bad time although the hotel has become possibly aged and may not suit everyone's tastes because of that aged appearance. The main pool is a gem, the private pool villa pools are generally well kept and despite some aged appearance are absolutely peachy.! Staff have always been pleasant every time we have stayed here and the location is pretty good also.
Stayed 5 nights in Feb 2019
Response from Kuta Lagoon Resort on Mar 6, 2019
Dear Steve & Lyn, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you have enjoyed many aspects in our hotel. However, we are very sorry to hear about the inconvenience due to some of our hotel appearance. Please know that we have forwarded this matter to our manager. Until then, we apologize for not providing you with an experience more reflective of Kuta Lagoon Resort. We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Burgers ordered through room service was Absolutely amazing
Stayed 3 nights in Feb 2019
Response from Kuta Lagoon Resort on Mar 6, 2019
Dear Beloved Guest, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you have enjoyed interacting with our team of service as well as our foods. We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
Friendly staff, great location but downfalls are - depending on were your room is DONT expect to get wifi signal - room balcony in full sun so couldn't sit there between 6.30 am - 12.00 pm - satilite channels really means 10 indonesian channels, kids channel, French news, one au news channel and British news. - traditional grass roof was nice but smell was overpowering. I recommend paying the extra to stay somewhere else
Stayed 7 nights in Feb 2019
Response from Kuta Lagoon Resort on Mar 2, 2019
Dear Our Valued Guest, We're very sorry you were disappointed with your stay. We will address this matter to the hotel manager. We appreciate your commentary and we will try our best to improve in the future. Once again, we apologize for not providing you with an experience more reflective of Kuta Lagoon Resort and hope we will have the opportunity to restore your faith in us. Best Regards, Kuta Lagoon Resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel rooms were kept very tidy and clean staff were very friendly and accomodating good location and will stay there in the future
Stayed 7 nights in Jan 2019
Response from Kuta Lagoon Resort on Feb 27, 2019
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you enjoyed many aspects of your visit. We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

8/10 Good

Verified traveler

Stayed 12 nights in Dec 2018
Response from Kuta Lagoon Resort on Feb 27, 2019
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you enjoyed your visit. We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quietly tucked away with the villas keeping that beautiful Balinese feel. Was our little piece of tranquility
Stayed 7 nights in Dec 2018
Response from Kuta Lagoon Resort on Feb 27, 2019
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are so pleased to know that you enjoyed many aspects of your visit. We can't wait to welcome you back anytime soon! Warmest Regards, Kuta Lagoon Resort

8/10 Good

Julie

Liked: Cleanliness, staff & service
Nice pool. Quiet grounds. Did get busy, the closer to christmas. Lots of folk bringing their Indonesian "friends" back to the pool for the day/night
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2018

6/10 Okay

wayne

Disliked: Staff & service, property conditions & facilities
We were dissapointed in the whole place its run down and the pool entree area is filth .the service was ordinary we checked out 5 days before our time was up and they couldnt even get the account rite when we were leaving always forgetting things when they cleaned the rooms english was bad .
Stayed 16 nights in Nov 2018
Response from KLR on Dec 17, 2018
Dear Wayne, we're very sorry you had a bad experience while staying at the resort. We are, however, very appreciative of your candor and commentary, as it is only in this way that we are able to improve upon our shortcomings. Please let us know how we can improve. We apologize for not providing you with a more reflective experience of Kuta Lagoon Resort and hope we will have the opportunity to restore your faith in us. Warmest Regards, Kuta Lagoon Resort

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay. Air conditioning in our room was amazing. Buffet breakfast was well stocked and great food. Cant complain about anything will definitely stay there again
Stayed 11 nights in Nov 2018
Response from KLR on Dec 17, 2018
Dear Kerry, Thank you for taking the time to review your recent stay at Kuta Lagoon Resort. We're glad you had a great experience while staying with us. We can't wait to welcome you back soon! Please don't hesitate to approach us if you need any assistance. Warmest Regards, Kuta Lagoon Resort

4/10 Poor

Alli, Melbourne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We stayed in a private villa for our anniversary. The entry door to the villa courtyard was unable to be locked and could be seen through. The villa pool or at least half of it could be viewed by neighbours from a backing property. The pool and courtyard area was run down and poorly maintained. I suppose the biggest issue we had was our bed, it was 2 singles put together so you had 2 thick seams in the middle, so could only lie on one side or the other, never in the middle. The room other than this was really nice. The pool towels didn’t cover the pool lounges so we signed a couple of additional towels from main pool but these were removed and not replaced by housekeeping. The pool chairs got super hot as they were vinyl. We had breakfast included but after first morning went out to other places for breaky as it was very basic and bland. I did ask for a couple of poached eggs and after about 20mins and asking if they were made gave up as they had forgotten. We requested and were happy to pay for hotel transport on our arrival, which was confirmed but no one was at airport. They did give us free return transfer on our departure which was good but all in all I wouldn’t stay here again and it wasn’t cheap.
Stayed 5 nights in Oct 2018
Response from KLR on Dec 17, 2018
Dear Alli, we're very sorry you had a bad experience while staying at the resort. We are, however, very appreciative of your candor and commentary, as it is only in this way that we are able to improve upon our shortcomings. Please let us know how we can improve. We apologize for not providing you with a more reflective experience of Kuta Lagoon Resort and hope we will have the opportunity to restore your faith in us. Warmest Regards, Kuta Lagoon Resort

10/10 Excellent

Di, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the 4th time I have stayed at the Kuta Lagoon Resort - The staff are always present and helpful. I had a pool access room which was fantastic considering the humidity at this time of the year. My room was clean and the cleaners were very friendly and attentive. I would say that the only think that I could fault about the resort is the breakfast - not very interesting/ almost the same every day I went up there. I ended up going out the last few day. Next time I will probably just book without including the breakfast.
Stayed 1 night in Oct 2018
Response from KLR on Dec 17, 2018
Dear Di, Thank you for taking the time to review your recent stay at Kuta Lagoon Resort. We're glad you had a great experience while staying with us. We are very sorry to learn of the dissatisfaction with our breakfast service. My sincere apologies for this inconvenience. We are, however, very appreciative of your candor and commentary, as it is only in this way that we are able to improve upon our shortcomings. We can't wait to welcome you back soon! Please don't hesitate to approach us if you need any assistance. Warmest Regards, Kuta Lagoon Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

8/10 Good

Ines, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet hotel in good location
The hotel was lovely, enjoyed the beautiful pool. The rooms are clean and bed very comfy. Loved the balcony with pool view. Staff is very friendly and helpful. Only the breakfast could be improved.Location was great, short walk to shopping and lovely restaurants. I can recomend this hotel.
Stayed 14 nights in Sep 2018
Response from Sintya on Oct 15, 2018
Dear Ines, A warmest greeting from Kuta Lagoon Resort and Pool Villas... Thank you very much for your time and attention to share your experience stay with us. Yes our location is the one of the most valuable thing that guests should use as consideration to spending their holidays in Bali...every place very close. We always do the excellent service to all of our customer. But your criticism and suggestion really appreciated for our improvement. We will do more improvement for variant of our breakfast menu. Hoping all of you be our valued repeater guest at our resort as their second home. Kind regards, Sintya

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Holiday
Great location and pool was great. Very basic hotel, but has everything you need for what you pay. Staff were very pleasant and willing to help.
Stayed 8 nights in Sep 2018
Response from Sintya on Oct 15, 2018
Dear Julie, A warmest greeting from Kuta Lagoon Resort and Pool Villas... Thank you very much for your time and attention to share your comment. We always do the excellent service to all of our customer. But your criticism and suggestion really appreciated for our improvement. Once again thank you for your review, we are looking forward to welcoming you again at our resort. Kind Regards, Sintya

6/10 Okay

bali, Australia

Liked: Staff & service
Pool acces a must
Just got back. Stayed in poolaccess room . This was best decision with a 6yo. Room was very dated but reasonable Breakfast was ok, but got a little boring by end. Everyone in our froup eww as far drom impressed with coffee undrinkable. Pool bar was hard to get service and they need to tell you happy hour you cabt mix Bintang and radlwr even though basically same. Wasn't till we qent to get the free one we were told. Spa was amazing , staff were fantastic. We will stay again just nice to some atmosphere at pool bar and service, maybe ypdate rooms a litte. And little more breakfast variety. Over all nice place.
Stayed 7 nights in Sep 2018
Response from Sintya on Oct 15, 2018
Dear Valued Guest, A warmest greeting from Kuta Lagoon Resort and Pool Villas... Thank you very much for your time and attention to share your experience stay with us. Yes our Pool Access room is the one of our famous rooms that all guests always booked it. We on progress to do some renovation for each of our rooms category ( a few of deluxe room and pool access room has done ) but for private pool villa on waiting list. We will do more improvement for variant of our breakfast menu. Your criticism and suggestion really appreciated for our improvement. Hoping all of you be our valued repeater guest at our resort as their second home. Kind regards, Sintya

10/10 Excellent

tara

love this hotel!
love staying here! best pool!!!! the only thing i would suggest is white sheets on the beds.. everything else was perfect :)
Stayed 1 night in Mar 2018
Response from Sintya on Sep 17, 2018
Dear Tara, Warmest greetings from Kuta Lagoon resort and Pool Villas, Thank you very much for your time to share your comments here, we will do our best to improve our service and thank you for your advice, we will try to discuss it with the owner. Thanks again for your comments, we appreciate it very much. We hope to welcoming you again on your next vacation. Regards, Sintya