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For those like us that appreciate this: adults only pool is the highlight!!!!!!!! Everything else is fantastic too but that is a game changer for us.
Darla
Stayed 7 nights in Mar 2024
Response from Armilda on Mar 25, 2024
Dear Darla,Thank you for sharing your appreciation for our adults-only pool, which stands out as the highlight of your stay. We are delighted to hear that this feature significantly enhanced your experience, providing a peaceful ambience. It is wonderful to know that everything else about your stay was fantastic as well.We look forward to welcoming you back for another outstanding visit, where the tranquility of our adults-only pool awaits to offer you another game-changing experience.Kind regards,Legian Beach Hotel Management
The location close to the beach was ideal
Garden view villa was perfect, very clean & comfortable
Staff are very friendly & helpful.
colleen
Stayed 10 nights in Mar 2024
Response from Armilda on Mar 18, 2024
Dear colleen,Thank you for sharing your positive experience. We are delighted to hear that you found our location close to the beach ideal and enjoyed the Deluxe Garden villa for its cleanliness and comfort. It is wonderful to know our staff's friendliness and helpfulness stood out to you during your stay.We look forward to welcoming you back for another enjoyable visit.Kind regards,Legian Beach Hotel Management
Beautiful , relax , clean , beautiful atmosphere, but it would be nice if the hotel provide in the room an iron and an ironing board , the tv was not working the las 2 days , the rest was amazing !!!
Alberto Cayetano
Stayed 7 nights in Mar 2024
Response from Armilda on Mar 18, 2024
Dear Alberto Cayetano,Thank you for your lovely feedback. We are delighted to hear you found our hotel beautiful, relaxing, and clean, with a beautiful atmosphere. We appreciate your suggestion regarding the provision of an iron and ironing board in the rooms and will consider this to enhance our guest experience.We apologize for the inconvenience caused by the TV not working during the last two days of your stay. We will ensure our maintenance team addresses such issues more promptly in the future to prevent any disruption to our guests' comfort.We are happy to know that the rest of your stay was amazing, and we look forward to welcoming you back for another exceptional experience.Kind regards,Legian Beach Hotel Management
Resort was amazing staff were so friendly great location breakfast was awesome thank you
steven frederick
Stayed 10 nights in Feb 2024
Response from Armilda on Mar 11, 2024
Dear Steven Frederick,Thank you for your wonderful review. We are delighted to hear that you had an amazing experience at our resort. It is fantastic to know that you found our staff so friendly, enjoyed our great location, and thought our breakfast was awesome. Your kind words mean a lot to us, and we are looking forward to welcoming you back for another fantastic stay.Kind regards,Legian Beach Hotel Management
Crappy serviced received by front hotel staff. Let a bad taste to the start of the holiday.
Andy
Stayed 8 nights in Feb 2024
Response from Armilda on Mar 11, 2024
Dear Andy,We are truly sorry to hear about the poor service you received from our front hotel staff. This is not the experience we want our guests to have, especially at the start of their holiday. Your feedback is valuable to us, and we will address this issue with our team to ensure it does not happen again. We hope you will give us another chance to provide you with the exceptional service we are known for.Kind regards,Legian Beach Hotel Management
Fabulous hotel. The room was cleaned spotless everyday, huge choices for breakfast, great premises,pool. We loved staying at the Legian Beach Hotel.
Julie-Anne
Stayed 10 nights in Feb 2024
Response from Armilda on Mar 10, 2024
Dear Julie-Anne,Thank you for your fabulous review. We are delighted to hear that you enjoyed your stay at the Legian Beach Hotel. It is fantastic to know that you found your room cleaned spotless every day and enjoyed the huge breakfast choices. We are also thrilled that you loved our premises and pool. Your kind words mean a lot to us, and we are looking forward to welcoming you back for another fantastic stay.Kind regards,Legian Beach Hotel Management
8/10 Good
Giacomo
Feb 29, 2024
Liked: Cleanliness, staff & service
Close to shop and restaurant, staff is very nice and beautiful breakfast
Giacomo
Stayed 5 nights in Feb 2024
Response from Armilda on Mar 5, 2024
Dear Giacomo,Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location close to shops and restaurants, as well as the friendliness of our staff and the quality of our breakfast. We strive to provide a memorable experience for all our guests, and it is wonderful to know we succeeded with you.We look forward to welcoming you back for another beautiful stay.Kind regards,Legian Beach Hotel Management
We love the friendly staff and the upgrade to a premium pool villa was a nice surprise as it was our 25th wedding anniversary would stay here again without a problem
Peter
Stayed 7 nights in Feb 2024
Response from Armilda on Mar 5, 2024
Dear Peter,Congratulations on your 25th wedding anniversary and thank you for choosing to celebrate such a special occasion with us. We are thrilled to hear that you loved the friendliness of our staff and that the surprise upgrade to a Premier Pool Villa added to the joy of your celebration. We are honored to have been part of your memorable milestone and look forward to welcoming you back for more wonderful experiences in the future.Kind regards,Legian Beach Hotel Management
8/10 Good
paul
Feb 27, 2024
Liked: Cleanliness, staff & service
I would strongly advise a non garden room over the garden rooms even though they are cheaper. The building is newer and nicer. The fitness centre was terrible, running machines rusty and unsafe to use. I was scared to use them. Staff and ground were five star.
paul
Stayed 1 night in Feb 2024
Response from Armilda on Mar 5, 2024
Dear paul,Thank you for sharing your valuable feedback. We appreciate your advice regarding the room selection and are glad to hear that you found the non-garden rooms to be newer and nicer. We apologize for the condition of the fitness center equipment; your safety is our top priority, and we are immediately addressing these concerns to ensure our facilities meet the high standards our guests expect.We are delighted to know that you found our staff and grounds to be five-star quality. We take great pride in our team and the beautiful environment we maintain for our guests.We hope to have the opportunity to welcome you back, providing a stay that fully meets all aspects of your expectations.Kind regards,Legian Beach Hotel Management
This was our second time returning to Legian Beach Hotel to stay in the Premier Pool Villa. Again, loved everything about it. Love the privacy of our own villa with the benefits of staying in a resort.
The little extras like laundry, VIP cocktails in the evening, the management party, were all a lovely touch. Staff super friendly and nice and no request is too much. Will be back. Thank you.
Kellie
Stayed 6 nights in Feb 2024
Response from Armilda on Mar 5, 2024
Dear Kellie,Thank you for choosing to return to Legian Beach Hotel and for your wonderful feedback. We are thrilled to hear that your second stay in our Premier Pool Villa was just as enjoyable as the first. It is great to know that the privacy of the villa, along with the added benefits and little extras, contributed to making your stay special.We are delighted that you appreciated the VIP cocktails, management party, and the high level of service provided by our staff. Your satisfaction and willingness to return mean the world to us.We look forward to welcoming you back for another memorable stay. Thank you for your continued support.Kind regards,Legian Beach Hotel Management
6/10 Okay
susan
Feb 26, 2024
susan
Stayed 4 nights in Feb 2024
10/10 Excellent
Joyce
Feb 25, 2024
Joyce
Stayed 5 nights in Feb 2024
10/10 Excellent
Suzanne Michelle
Traveled with group
Feb 23, 2024
Liked: Amenities
I just returned from my second stay here. My first stay was 5 years ago and the service was great then which is why I came back and it has not changed at all. A friend came with me and it was her first time staying here. She was so impressed with the service and how lovely the staff are. We had a few issues during our stay and the staff were very accomodating and wanted us to be comfortable. They also helped with a few things we needed as well. The buffet breakfast is amazing and we at at the Ocean Front Restaurant and also has cocktails every day by the pools and bars. Such a beautiful resort and so clean. We were sad to go but will be back next year!
Suzanne Michelle
Stayed 6 nights in Feb 2024
Response from Armilda on Feb 27, 2024
Dear Suzanne Michelle,Thank you for choosing to return to our resort for your second stay, and for bringing a friend to experience our hospitality for the first time. We are thrilled to hear that the service you remembered fondly from 5 years ago remains unchanged and that both of you were impressed with the dedication and kindness of our staff.We are glad to know that any issues encountered were promptly addressed by our team, ensuring your comfort throughout the stay. It is wonderful that you enjoyed our buffet breakfast, dined at the Ocean Terrace Restaurant, and relished cocktails by the pools and bars, enhancing your experience with us.Your kind words about the beauty and cleanliness of our hotel are greatly appreciated. We are delighted you are planning to return next year and look forward to welcoming you back for another memorable stay.Kind regards,Legian Beach Hotel Management
4/10 Poor
Evelyn
Traveled with partner
Feb 23, 2024
Liked: Cleanliness, amenities
suppose to have a Deluxe Garden View Room our view was the driveway entrance of the hotel lots to traffic etc two large buses full of guests came the first weekend had to put up with the buses being parked adjacent to our balcony they would start their motors and run them for approximately 1 hour before leaving for their day trip to where ever this was anytime from 7.00am to 8.00am would never stay there again and definitely would not recommend it to anyone. They are also doing a lot of renovations at the moment so not to quite in some parts
Evelyn
Stayed 14 nights in Feb 2024
Response from Armilda on Feb 27, 2024
Dear Evelyn,We are truly sorry your stay did not meet expectations due to the room location, noise from buses, and ongoing renovations. Your peace and satisfaction are crucial to us, and we regret we fell short this time.We appreciate your feedback as it guides our improvements. We hope for a chance to better serve you in the future, showing the high standard of hospitality we aim for.Kind regards,Legian Beach Hotel Management
Dear John Sidney,Thank you for your feedback. We are delighted to hear that you found our location and breakfast to be great. We strive to provide our guests with a memorable experience through our strategic location and diverse breakfast options. We hope the rest of your stay was just as enjoyable and look forward to welcoming you back soon.Kind regards,Legian Beach Hotel Management
Dear Stephen William Fairley,Thank you for your kind words. We are thrilled to hear you found our hotel great and our staff brilliant. We strive to provide exceptional service and a memorable experience for all our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding stay.Kind regards,Legian Beach Hotel Management
Bed was very hard, and not comfortable, both my partner and I had sore backs for the stay. Other then that it was a great place to stay.
brett
Stayed 5 nights in Feb 2024
Response from Armilda on Feb 17, 2024
Dear brett,Thank you for taking the time to share your feedback. We are glad to hear that, overall, you found our place great for your stay. However, we are sorry to learn about the discomfort you and your partner experienced due to the hardness of the bed. We understand how crucial a good night's sleep is to the enjoyment of your stay, and we regret any inconvenience this caused. We appreciate your input as it helps us identify areas for improvement in our guest experience. We'll take your comments into consideration as we continually strive to enhance the comfort of our accommodation.We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay in the future.Kind regards,Legian Beach Hotel Management
Clean, friendly just needs a little updating area the pool areas
Benjamin
Stayed 4 nights in Feb 2024
Response from Armilda on Feb 17, 2024
Dear Benjamin,Thank you for your feedback. We are glad to hear you found our hotel clean and our staff friendly. We appreciate your input regarding the need for updates around the pool areas and will take this into consideration as we continuously strive to enhance our facilities and guest experience.We look forward to welcoming you back and hope to impress you with our improvements.Kind regards,Legian Beach Hotel Management
Legian Beach Hotel is close to lots of Restaurants. Their pool area and gardens are beautiful
Peter
Stayed 10 nights in Jan 2024
Response from Armilda on Feb 11, 2024
Dear Peter,Thank you for sharing your positive experience at Legian Beach Hotel. We are delighted to hear that you appreciated our convenient location close to numerous restaurants, as well as the beauty of our pool area and gardens. We strive to provide a serene and inviting environment for our guests, and we are happy that these aspects of our hotel contributed to your enjoyment. We look forward to welcoming you back for another pleasant stay.Kind regards,Legian Beach Hotel Management
Very good close to shops, restaurant beachfront location.
Very friendly staff. Would recommend the bungalows as they are close to restaurants and pool. Would recommended and will stay again
Yvonne
Stayed 3 nights in Jan 2024
Response from Armilda on Feb 7, 2024
Dear Yvonne,Thank you for sharing your positive experience. We are delighted to hear that you found our location convenient, close to shops, restaurants, and the beachfront, and that our staff's friendliness stood out to you. It is great to know that the bungalows, with their proximity to restaurants and the pool, met your expectations and that you would recommend them.We appreciate your recommendation and are thrilled you are planning to stay with us again. We look forward to welcoming you back for another very good experience.Kind regards,Legian Beach Hotel Management
Dear Asuman,Thank you so much for your perfect rating! We are thrilled to know that your experience with us met your expectations in every way. Our team works hard to provide the best service, and your recognition is the highest compliment we could receive.We look forward to the opportunity to welcome you back for another outstanding experience.Kind regards,Legian Beach Hotel Management
I like the cleaning staffs. They did a great jobs.
VIVIAN
Stayed 6 nights in Jan 2024
Response from Armilda on Feb 4, 2024
Dear Vivian,Thank you for your kind words about our cleaning staff. We are delighted to hear that you were pleased with their service and that their hard work had a positive impact on your stay. We take pride in our team's dedication to maintaining a clean and welcoming environment for all our guests. Your appreciation means a lot to us, and we will be sure to share your compliments with them.We look forward to welcoming you back and continuing to provide you with great service.Kind regards,Legian Beach Hotel Management
Dear Lisa,Thank you for your brief and positive feedback. We are delighted to hear that you found our hotel clean, our staff friendly, and our location conveniently close to everything. We strive to provide a welcoming and accessible environment for all our guests, and it is wonderful to know we succeeded in making your stay enjoyable. We look forward to welcoming you back soon.Kind regards,Legian Beach Hotel Management
Our stay has been wonderful, the property is currently doing some renovations of rooms but this didn’t cause us any issues. Breakfast is great, so many options and the kids loved the pool.
Nicolle
Stayed 10 nights in Jan 2024
Response from Armilda on Jan 21, 2024
Dear Nicolle,Thank you for sharing your experience at our hotel. We are thrilled to hear that your stay was wonderful and that the ongoing uplifting project did not impact on your enjoyment. It is great to know that you appreciated our breakfast variety and that the kids loved the pool. We strive to provide a pleasant and enjoyable experience for all our guests, and we are glad we could meet your expectations. We look forward to welcoming you back for another delightful stay.Kind regards,Legian Beach Hotel Management
Legian Beach Hotel is in a great location, close to shopping and great food. The staff are really friendly and attentive. Rooms are clean and have everything you need.
Renate
Stayed 7 nights in Jan 2024
Response from Armilda on Jan 21, 2024
Dear Renate,Thank you for your positive review of Legian Beach Hotel. We are delighted to hear that you appreciated our great location, close to shopping and dining options, and that our friendly and attentive staff contributed to your enjoyable experience. We're also pleased to know that you found our rooms clean and well-equipped with everything you needed. We strive to provide a comfortable and convenient stay for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back for another pleasant visit.Kind regards,Legian Beach Hotel Management
Appalling stay there.
Front reception staff so rude. Months prior requested 3 rooms on same level only to have one in shocking room.
On day of check out, painters were in our room before we had left when we came back from breakfast. I had a bad electrical zap from the main PowerPoint - staff did not care nor see the urgency. Buffet breakfast constantly running out of food, staff unwilling to help. Poolside cocktails in adult bar disgusting, literally like petrol. Will never stay there again and have warned so many people of this accom on the travel pages.
Staff were made aware of the issues immediately and a pathetic sorry is all that was said.
I had to have 2 days off work unpin return due to pain in arm from the shock
Michelle
Stayed 5 nights in Jan 2024
Response from Armilda on Jan 21, 2024
Dear Michelle,We are deeply concerned and sincerely apologize for the series of negative experiences you encountered during your stay with us. Your feedback is extremely important, and we take these issues very seriously.We regret that our front reception staff did not meet the standard of courtesy and professionalism we strive for. We also apologize for the room allocation not aligning with your request and the intrusion by painters on your checkout day. The incident with the electrical zap is particularly alarming, and we are sorry for the lack of immediate and appropriate response from our staff.We understand your disappointment with the buffet breakfast and the quality of the poolside cocktails. We will address these concerns with our team to ensure better service and quality in the future.Please know that we are committed to resolving these issues and improving our guest experience. We hope to have another opportunity to regain your trust and provide a stay that reflects the high standards we aim to uphold.Kind regards,Legian Beach Hotel Management
Good location, nice clean rooms and a great pool.
Live music in the evening that was really good.
Lisa
Stayed 1 night in Jan 2024
Response from Armilda on Jan 21, 2024
Dear Lisa,Thank you for your positive feedback. We are delighted to hear that you enjoyed our good location, nice clean rooms, and the great pool. It is wonderful to know that the live music in the evening added to your enjoyable experience. We strive to create a welcoming and entertaining atmosphere for our guests, and we are glad we succeeded in making your stay memorable. We look forward to welcoming you back for another pleasant visit.Kind regards,Legian Beach Hotel Management
The property was a little outdated was our first impression, however our 2nd day, we came to realise how convenient it was to everything and the friendliness of both staff and guests made for a good holiday. Breakfast was plentiful & a good variety, very fresh! Considering COVID must have hit this island hard, the people are amazing and so resilient. Customer Service still of high standards.
Brent
Stayed 3 nights in Jan 2024
Response from Armilda on Jan 17, 2024
Dear Brent,Thank you for your feedback. We are glad that despite the property's initial impression, its convenient location and the friendliness of our staff and guests enhanced your holiday. We appreciate your kind words about our breakfast and the resilience of the local community post-COVID. We look forward to welcoming you back soon.Kind regards,Legian Beach Hotel Management
Dear Chris,Thank you for having chosen our hotel as your holiday destination.It is a great pleasure to learn that you really enjoy the hotel atmosphere.Once again, thank you for staying with us and look forward to welcoming you back in the near future.Kind regards,Legian Beach Hotel Management
10/10 Excellent
steven
Jan 6, 2024
steven
Stayed 10 nights in Dec 2023
10/10 Excellent
Claudine, ERINA
Jan 4, 2024
Claudine
Stayed 3 nights in Jan 2024
6/10 Okay
Jeffrey Micheal
Jan 1, 2024
Liked: Cleanliness, staff & service
Staff excellent Jack hammering next door all day. screaming kids while having a massage small adults pool for the amount of guests
Jeffrey Micheal
Stayed 10 nights in Dec 2023
6/10 Okay
Arpit
Traveled with family
Jan 1, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We liked the location but they did not adhere to our bed choices of single and double beds
Arpit
Stayed 2 nights in Dec 2023
Response from Armilda on Jan 4, 2024
Dear Arpit,Thank you for sharing your feedback. We are pleased to hear that you liked our location. However, we apologize for not meeting your specific bed preferences during your stay. We understand the importance of fulfilling such requests for our guests' comfort and convenience. Please be assured that we take your comments seriously and will review our room allocation process to ensure better adherence to our guests' preferences in the future.We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.Kind regards,Legian Beach Hotel Management
Dear Aprillie,Thank you for your brief and positive feedback. We are glad to hear that you had a nice experience with us. We strive to make every guest's stay enjoyable, and it is rewarding to know we succeeded in your case. We look forward to welcoming you back for another pleasant visit.Kind regards,Legian Beach Hotel Management
We have stayed here a few times now and overall it is great location, waking distance to shops and beach. The staff also make it a friendly place that you want to keep going back.
We will be back.
Barrie
Stayed 5 nights in Dec 2023
Response from Armilda on Dec 20, 2023
Dear Barrie,Thank you for your continued loyalty and for sharing your experiences with us. We are delighted to hear that you have consistently enjoyed our great location, convenient access to shops and the beach, and the friendly atmosphere created by our staff. It is heartening to know that these aspects of our hotel have made you feel welcomed and eager to return.We truly appreciate your kind words and look forward to welcoming you back again soon for another enjoyable stay.Kind regards,Legian Beach Hotel Management