“disappointing”

My wife and I asked for a non-smoking room and when we arrived at about 3 pm, we were brought to a smoking room that had still not been cleaned. They moved us to another room which was also a smoking room and also not cleaned. At least this one didn't reek of smoke so they told us to leave our bags and come back in a couple hours. If that were all it would have still been ok. The website said free wifi, which there wasn't. I called front desk to find out how to get wifi and he said to come to the desk to purchase it. I get to the desk five minutes later and he says it's closed (why he couldn't tell me that over the phone, I don't know). They were overall not very helpful except for the laundry service which was done timely. Location was pretty good and the breakfast was actually very good, surprisingly, even though the dining area had a strange smell. Wouldn't have been as disappointed if the website didn't make itself look so much better than it was, so if you find it to be a lot cheaper than other choices, do it but don;t expect much.