Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel nya aman, tenang.makanan nya cukup banyak.

Posted Jul 13, 2015
Pros: View di lantai 4 begitu indah di malam hari.
Cons: ruangan nya terlalu kecil.
Hotel nya aman dan tenang.Kolam renang indah di lantai 4,makanan nya cukup banyak.
Comment from Hotel Management
Jul 16, 2015 by Public Relation Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust to welcoming you again in Mercure Kuta Beach Bali. Sincerely,
2 out of 5
by A verified traveler from FRANCE

Hotel bruyant et decevant.

Posted Jun 17, 2015
Pros: Uniquement le Hall d'entrée.
Cons: Les chambres et le restaurant.
Location: Bars et restaurants.
Loin de la plage, hotel bruyant, surtout la nuit. L'environnement n'est pas trés plaisant et la circulation juste devant l'hotel est trés importante.
4 out of 5
Recommended
for Everyone
by A verified traveler

Love the view from the pool

Posted May 28, 2015
Pros: Location and views
Cons: Drink prices, WIFI
Didn't like how the internet wouldn't work! and when it did it was very slow, staff didn't really help with the internet when I asked for help - didn't like how expensive drinks were from the pool bar
Comment from Hotel Management
Jun 8, 2015 by Renny Margaretha, Hotel Management
Dear guest, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel in May. We were very sorry to read that your experience did not meet your expectations. Regarding the internet connection, we have instructed our IT Manager to rectify the problem immediately. We hope this experience will not impair your trust in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again soon. Regards,
4 out of 5
Recommended
for Families
by A verified traveler from 関東

場所が良い

Posted May 2, 2015
Pros: 屋上のプールは小さうけれど良かった。
Cons: バスルームに蚊がいたこと。 コーヒーマシーンの使い方が良くわからなかった。
Location: 目の前がクタビーチ
クタビーチに面しているので立地が良いです。 買い物も飲食も不自由ありません。 タクシーも頻繁に通ります。 ただ、夜少しうるさい時もありました。
4 out of 5
Recommended
for Personal Event
by Branko from Brisbane

Solo Getaway

Posted Apr 30, 2015 on Hotels
Nice place to stay close to the beach and nightlife. Restaurant's in walking distance, markets, Beachwalk Plaza just down the road. Overall I had a great time there the only thing I would change is the breakfast was not very pleasing and not a lot of variety. The roof top pool overlooks the beach which is great having a quite beer watching the sun set.
4 out of 5
Recommended
for Personal Event
by Yin Hung from Hong Kong

Good location/service,cleanliness need improvement

Posted Apr 8, 2015 on Hotels
The hotel is situated just next to Kuta Beach, in close proximity to the busy Jalan Popies I and Jalan Legian, where you can drink, eat, massage and shop around. The Beachwalk shopping center is just 15 minutes walk from the hotel, which is a plus. The staff are very polite and always willing to help. Inside the room, the quilt/bed cover seems to be a bit yellowish and perhaps they should get changed. Inside the washroom, some stains are found on the wall. My room is a semi-seaview type with a balcony. The view is blocked by some trees and construction outside the room but can still see part of the beach. By the way, the hotel is a nice one.
5 out of 5
Recommended
for Couples
by Muhammad Khalil from Singapore

Awesome honey-moon

Posted Apr 6, 2015 on Hotels
It was an awesome stay. Very awesome guest service rendered. People who work there always have smiles.
4 out of 5
Recommended
for Couples
by 이은혜 from 한국

정말멋진수영장 좋은위치 어두운조명

Posted Apr 1, 2015 on Hotels
정말멋진수영장을가지고있음 위치또한좋음 꾸따시내위치함 실내조명이 어두운것이 단점 웰컴드링크주면 더좋을거같음 호텔잘꾸며놓아 이쁨 .세련된 느낌은아님
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel by the beach

Posted Mar 16, 2015
Pros: Location of hotel is great.
Cons: Bigger room with "manageable" wifi connection.
Location: Enjoy the beach and have great time window shopping (things could be a bit expensive @ the area).
Great hotel overlooking the beach. Walking distance to shops and eateries. Staffs always smiling and helpful. Size of room a bit small though. Not to mention the weak wifi signal.
Comment from Hotel Management
Jun 8, 2015 by Renny Margaretha, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. Your suggestion on the room size has been well noted, currently some of our room is on-going renovation. And for the internet weak connection, we have constructed our IT Manager to rectify the problem immediately. We hope this experience will not impair your trust in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again soon. Regards,
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Not bad hotel

Posted Mar 13, 2015 on Hotels
Hotel in general is good facing the sea however, even that, i paid for seaview, they gave me a room to parking, i had to pay $35 to get another room with seaview where i can see the sea. Breakfast is nice. I would give it 3.5/5.0