Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Good value

Posted Sep 20, 2014
Pros: Most of the staff were lovely and helpful.
Cons: On check in the rooms we requested were not allocated.
Location: Southern end of Sanur but close to plenty of restaurants, shops, massages etc.
This hotel is great if you are on a budget but still want the facilities of a resort. The setting is lovely spread out with lots of gardens, the downside is that few rooms have a view of the pool or beach. The room was a good size with plenty of storage but there were a few maintanence issues with the shower and light switches. Pool and beach were great with plenty of sunlounges.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to beach

Posted Aug 11, 2014
Pros: The affordability
Cons: tripping hazards over the skimmer boxes at the pool area , noisy potable pool pump that ran all day , the unadjustable pool lounges
Location: Resteraunts , taxis, bars , shops
Have stayed there twice with pleasant experience all staff are very polite and friendly
Comment from Hotel Management
Aug 19, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel close to the beach, perfect location

Posted Jul 20, 2014
Quiet family holiday:-) Never got hassled down the beach and it was lovely and quiet. Perfect location of your looking for a quiet break.
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for your review. We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as the allow us to maintain the high standards of quality, service and comfort for which Mercure Resort Sanur is renowned. On behalf of the hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity of welcoming you again in our resort. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

A pleasant 10 days

Posted Jul 19, 2014
Location: Near the main strip in Sanur as well as the beach. Cheap (metered) taxis with an average cost of Aus$1.40, up or down main road.
This hotel is set in lovely lush gardens which lead onto the (South) Sanur beach.The hotel has two pools with pool lounges. Pool lounges are also provided on the beach for hotel guests. The staff are lovely. The rooms are spacious and comfortable, although a little tired but for the price we paid (Aus$185 per night double), this was fine. The room cleaning service was excellent, they even folded my teenage clothes that he had thrown on the floor, much to my embarrassment! Breakfast was great, with a large variety of good quality food, promptly replenished (not always the case in some hotels).
Comment from Hotel Management
Jul 22, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for your review. We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as the allow us to maintain the high standards of quality, service and comfort for which Mercure Resort Sanur is renowned. On behalf of the hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity of welcoming you again in our resort. Best Regards
4 out of 5
Recommended
for Families
by A verified traveler from Auckland

Spacious Relaxing Hotel close to beach

Posted Jul 17, 2014
Pros: The hotel was spacious and well laid out, relaxing (not noisy) with lovely swimming pools . The SPA was fabulous.
Cons: The restaurant menu could offer some daily specials as the menu did become uninspiring. More attention to booking requirements e.g. bed configuration
Location: Restaurants and spa's close by
A hotel with good facilities - 2 pools, restaurant, SPA and reasonable sized rooms. Hotel is right on the beach and there are numerous good, reasonably priced restaurants close by which is useful as the menu is a bit simplistic. Also some reasonably priced SPA's close by. Our group consulted of 2 adults and 3 teenagers and the hotel suited the needs of us all. We had emailed the hotel regarding the bed configuration of each room the week before which they confirmed they received but the correct configuration was not in place when we arrived which was disappointing.
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for your review. We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as the allow us to maintain the high standards of quality, service and comfort for which Mercure Resort Sanur is renowned. On behalf of the hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity of welcoming you again in our resort. Best Regards
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for your review. We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as the allow us to maintain the high standards of quality, service and comfort for which Mercure Resort Sanur is renowned. On behalf of the hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity of welcoming you again in our resort. Best Regards
5 out of 5
Recommended
by Lynne from UK

Very Nice

Posted Jun 19, 2014 on Hotels.com
Great location, beautiful grounds
Comment from Hotel Management
Aug 30, 2014 by Luke Benbow, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 4, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by Luke Benbow, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager
4 out of 5
Recommended
by A verified traveler

Nice Resort

Posted May 23, 2014 on Hotels.com
Great Hotel Resort, at a good price. Unfortunately the check in left us with a sour taste of this hotel otherwise we loved it. Check in was meant to be 2pm but we had to wait another 2 hours for our 2 rooms to be ready, being hot and flustered from our travels they thought we would be satisfied with a orange juice welcome drink - hmm! There is no person to show you to your room, day or night, they give you a map, The resort is very widespread, arriving for the first time, finding your room can be a task in itself. Pools were awesome, beach chair area great, lots of chairs, nice grounds well looked after. Restaurants & massage very close. Shuttle bus to main Sanur area, but taxis are readily available and cheap. Enjoyed our stay and I would recommend.
Comment from Hotel Management
Aug 30, 2014 by Luke Benbow, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by Sue

Good location

Posted May 23, 2014
Pros: Gardens, locations, room size
Cons: Rooms need refurbishing
Enjoyed our stay. Room was disappointing as it was very old, chipped tiles on floors, old style bathroom (not very clean)
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Resort Sanur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
3 out of 5
Recommended
for Everyone
by Sue from western Australia

Good location near beach

Posted May 22, 2014
Enjoyed our stay. Rooms old in need of total refurb. Excellent breakfast. Lovely gardens. Pools good & great quiet location.
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort. Best Regards