Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel close to the beach, perfect location

Posted Jul 20, 2014
Quiet family holiday:-) Never got hassled down the beach and it was lovely and quiet. Perfect location of your looking for a quiet break.
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for your review. We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as the allow us to maintain the high standards of quality, service and comfort for which Mercure Resort Sanur is renowned. On behalf of the hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity of welcoming you again in our resort. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

A pleasant 10 days

Posted Jul 19, 2014
Location: Near the main strip in Sanur as well as the beach. Cheap (metered) taxis with an average cost of Aus$1.40, up or down main road.
This hotel is set in lovely lush gardens which lead onto the (South) Sanur beach.The hotel has two pools with pool lounges. Pool lounges are also provided on the beach for hotel guests. The staff are lovely. The rooms are spacious and comfortable, although a little tired but for the price we paid (Aus$185 per night double), this was fine. The room cleaning service was excellent, they even folded my teenage clothes that he had thrown on the floor, much to my embarrassment! Breakfast was great, with a large variety of good quality food, promptly replenished (not always the case in some hotels).
Comment from Hotel Management
Jul 22, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for your review. We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as the allow us to maintain the high standards of quality, service and comfort for which Mercure Resort Sanur is renowned. On behalf of the hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity of welcoming you again in our resort. Best Regards
4 out of 5
Recommended
for Families
by A verified traveler from Auckland

Spacious Relaxing Hotel close to beach

Posted Jul 17, 2014
Pros: The hotel was spacious and well laid out, relaxing (not noisy) with lovely swimming pools . The SPA was fabulous.
Cons: The restaurant menu could offer some daily specials as the menu did become uninspiring. More attention to booking requirements e.g. bed configuration
Location: Restaurants and spa's close by
A hotel with good facilities - 2 pools, restaurant, SPA and reasonable sized rooms. Hotel is right on the beach and there are numerous good, reasonably priced restaurants close by which is useful as the menu is a bit simplistic. Also some reasonably priced SPA's close by. Our group consulted of 2 adults and 3 teenagers and the hotel suited the needs of us all. We had emailed the hotel regarding the bed configuration of each room the week before which they confirmed they received but the correct configuration was not in place when we arrived which was disappointing.
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for your review. We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as the allow us to maintain the high standards of quality, service and comfort for which Mercure Resort Sanur is renowned. On behalf of the hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity of welcoming you again in our resort. Best Regards
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for your review. We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as the allow us to maintain the high standards of quality, service and comfort for which Mercure Resort Sanur is renowned. On behalf of the hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity of welcoming you again in our resort. Best Regards
3 out of 5
Recommended
for Everyone
by Sue

Good location

Posted May 23, 2014
Pros: Gardens, locations, room size
Cons: Rooms need refurbishing
Enjoyed our stay. Room was disappointing as it was very old, chipped tiles on floors, old style bathroom (not very clean)
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Resort Sanur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards
3 out of 5
Recommended
for Everyone
by Sue from western Australia

Good location near beach

Posted May 22, 2014
Enjoyed our stay. Rooms old in need of total refurb. Excellent breakfast. Lovely gardens. Pools good & great quiet location.
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort. Best Regards
3 out of 5
Recommended
for Everyone
by Renae from Australia

Great hotel on the beach, next to a yoga studio

Posted Apr 10, 2014
Comfy bed and great room service. Friendly staff and yoga and stand up paddleboarding nearby. Not much nightlife around though.
Comment from Hotel Management
Jul 21, 2014 by Mercure Resort Sanur, Hotel Management
Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort. Best Regards
2 out of 5
by Fred from Australia

Was close to beach was all it had going for it.

Posted Mar 3, 2014
Pros: Not much. The beach was good.
Cons: Cleaner
Location: The only thing was the beach , it was to far away from everything especially eateries.
It was not very clean and to far from everything.Had to dodge bat poo every morning.our steps were covered in it.
3 out of 5
by A verified traveler from brisbane

Stay in February for 4 nights with toddler.

Posted Feb 6, 2014
We stayed with an 11 month old baby and although we managed, the room we were in was not all that great for a baby who is just getting mobile. Tiled floors were a little dangerous, the bathroom door was like a bifold door so couldn't close easily, there was no bath (I should have checked this) and the room was quite small so not a lot of play space. The pools were nice but didn't have a dedicated kids/toddler pool which I thought would be the case. The restaurant highchair didn't have a strap so wasn't very safe for a climbing toddler. We actually found that most restaurants in Sanur, while they had one highchair they didn't have a safety strap and were a little on the dirty side so take wipes with you. We often used dad's belt to secure bub! However, Hotel staff were on the whole helpful and the hotel has nice tropical grounds which are well maintained. Location was ok, but in my opinion there were better restaurants a little north of the Mecure (it's in South Sanur). There is a nice long and paved beach walking path out the front which was good for taking our toddler for a walk in the pram.
3 out of 5
Recommended
for Everyone
by Lindsay from Denmark, Western Australia

Value for what we paid

Posted Feb 1, 2014
Pros: Good location in a relatively quiet area
Cons: Drainage in the shower and stray dogs along the entire beach - not good
Location: Location was what we expected - quieter part of Bali. Lots of good resturants nearby, in other resorts and out on the streets
The resort and locations met our expections, that is pretty much par for the course
Comment from Hotel Management
Feb 26, 2014
Dear Ms. Lindsay, Thank you for your review and hope to see you again. Mercure Resort Sanur
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 27, 2014