Ratings based on 133 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Karen from Melbourne, Australia
beautiful hotel, private beach, great facilities.Posted Feb 19, 2014
Pros: All the staff who worked at the hotel, the Balinese look of the hotel, the restaurants in the hotel, the private beach, and the swim up bar.
Cons: Nothing the hotel experience was brilliant.
Location: close to beach & water sports. I would definitely recommend a visit to the Bali Zoo and book an elephant ride.
first time to Bali, excellent experience, good shopping nearby. I would definitely recommend Bali as a holiday destination to anyone, Balinese are very happy, friendly and helpful people. I found that it was very easy to do nothing or pack lots of things in a day or night.
Jan 6, 2014 by Alex
Dear Karen, thank you so much for this kind review on the hotel and on Bali. Great to read you enjoyed the hotel and we could make your first time in Bali memorable. Hope to see you again in Tanjung Benoa.
for Everyoneby Debbie from Mudgee Australia
We were very impressed. Will be back.Posted Feb 17, 2014
Location: Restaurants, Beauty Therapists(Massage), shops, tourist outlets all walking distance.Shuttle bus to Mall, You can hire a car from hotel & go anywhere!
We were impressed from the time we arrived to the time we left..Just beautiful, the staff were fabulous, we will return..They even surprised us we a cake for our 30th wedding anniversry..Great restaurants & shops walking distance...Thankyou all for making our stay unforgetable..
Jan 6, 2014 by Alex
Dear Debbie, thank you so much for your encouraging review and it feels good you had a memorable stay in our resort. I will share your comments with my teams, it is always a big motviation for us when our services are appreciated. Looking forward to welcoming you again! :)
for Everyoneby Samir from India
Comfortable stayPosted Feb 14, 2014
Nice resort, but we got a room on the other side of the road, so we had to walk quite a bit with small kid when we wanted to go to the restaurant, beach, spa, etc.
Jan 6, 2014 by Alex
Dear Samir, thank you for your nice review and my team and I are happy you had a comfortable stay with us. To explain for future travellers: Our Deluxe Rooms are located in our 'Garden Wing' together with two of our pools and our Crocokiss pool bar and restaurant. This part is separated by our 'Beach Wing' by the village road, secured 24/7 by our security staff . Our Tropical Terrace Rooms, Beach Cabanas and Pool Villas are located in this area. Thank you for spending your family holiday in our resort and looking forward to welcoming you again.
for Everyoneby Bogey from Tokyo, Japan
Great location, beach and facilitiesPosted Feb 10, 2014
My wife and I enjoyed our stay here for 3 nights after spending 7 in Ubud. The spa and beach were great, food service was on par or better than offerings in town. The resort sprayed twice weekly for bugs, so they were never an issue. This is a very green hotel, our only complaint was multiple flushes required to leave a clean bowl for the next user. Would definitely come back.
Jan 6, 2014 by Alex
Dear Bogey, thank you for your positive review, great yo read you fully enjoyed our services. Please excuse the issue with the toilet flusher, I will talk to housekeeping and engineering to check the functionality on daily basis. Thank you for staying with us and hope to see you again.
by paul from Melbourne VIC, Australia
hotel stayPosted Feb 1, 2014
Pros: The air conditioning
Location: It was OK
hotel was OK but not happy with facilities after 6 pm all they have is a bar , not much to do but watch TV
for Everyoneby Tina from Sydney
Great hotel, beautiful Balinese character.Posted Jan 27, 2014
Pros: Always smiling, helpful staff and great location.
Cons: Variety of food on the breakfast menu. Return of the basketball ring in the pool.!!!!!!!
Location: Love the quiet location.
We were made very welcome from the beginning and always love returning. Especially being recognised by all the staff every time we are there. Congratulations for their patience with dealing with some of the more demanding, rude large group of guests that were there at the same time as us.
for Everyoneby Theoni from Melbourne Australia
Everything about this hotel/resort was beautifulPosted Jan 14, 2014
We experienced many wonderful opportunities and the grounds were to die for. All the staff were pleasant and helpful. The pools were beautiful and the beach just a few steps away. It was a very family orientated hotel. Thank you Novotel for a very memorable and relaxing holiday.
for Familiesby Nel from Perth, Au
Nice hotel, beach and good kids club.Posted Jan 11, 2014
Pros: The different dining areas and nice rooms.
Cons: The pools could do with an overhaul.
Location: Right on the beach with the gated Nusa Dua area only a 10 minute taxi ride away. Plenty of dining options very close to this hotel.
We stayed over New Years and the hotel went all out for the evening. We had a great time with many different entertainers arranged. The hotel is a little dated in areas such as the pools but that certainly did not stop us from having fun! We found the bed very hard in our room but the room was very pleasant other than that. The only complaint I had is when my son wet the bed one night and we tried to get clean sheets and doona in the night and we were told yes they were on the way but never came. We all ended up sharing half of the doona that wasn't wet for the rest of the night.
for Everyoneby sharni from Australia
Great for the familyPosted Jan 4, 2014
We shared a wonderful xmas with family and friends here, the staff were excellent and very helpful with our 10mth old- we met lots of lovely people and even made some friends. Highly recommended.
by A verified traveler from Singapore
Posted Dec 20, 2013
Pros: Near the beach, Balinese style
Cons: Room cleanliness, towels, sheets needs improvement
Location: Good and cheap restaurants and spa nearby
Though this hotel is on the beach, however, the beach is terrible. Not cleaned. The room cleanliness needs improvement. Towel, sheets are yellowish, showing the age. Wooden floor is creaking, Mineral water bottle needs to be purchased, bathroom supplies does not include dental kit, mosquitoes in the room...I booked this hotel via Expedia for a family room with breakfast, however was surprised to find that it does not show anywhere in my itinerary and ultimately had to pay. Think twice before booking via Expedia