Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

楽しかった

Posted May 24, 2015
Pros: ビーチ、プール、キッズクラブの設備。
Cons: 部屋のタオル(少ない)、タクシー(高い)
Location: バリコレクション。ジンバランへは車で25分ぐらい、ウブドへは1時間半ぐらいでした。
夫婦、子供(もうすぐ2歳)の3人で家族旅行。ファミリー向けで高評価だったこちらのホテルを選択しました(デラックスルーム、朝食付き)。部屋は広くてきれい。バスルームが部屋の半分くらい?広いです。うちの子は初めての海、プールに大喜びで、連れてきてよかったです。以下いろいろ。 朝食:洋食、ローカル、(食べていませんが)和食といろいろあり、おいしかった。私はチョコクロワッサンにはまりました。 ビーチ:15分毎にシャトルバスがあり、人も多すぎず少なすぎず、まったりできます。マッサージのおばさんもいました。 プール:広くてバスケのゴールなんかもあります。私たちはチェックアウト後に利用して、スパでシャワーや着替えもできました。プール周りに卓球台もあります。 部屋:広くて清潔。シャワーヘッドが動くのもgood。毎日水2本のサービスもあります。ただ、日本人だと気になるかなと思う点は、 ーバスタブにシャワーがない(つかるのみ) ータオルが少なくて頼まないといけない(今回3人家族でバスタオル2枚、フェイスタオル2枚(うち1枚はバスマットとしてシャワー室の前に置いてある)、翌日はなぜかフェイスタオル1枚(=バスマット)に・・・ ーアメニティはほぼなし(バスジェル、シャンプー、石鹸のみ。歯ブラシ、リンス等はなし) あと、ベッドが高く床が固いので、お子さんの寝相が悪いときは要注意。 その他:ホテル内に24時間のコンビニがあり便利。キッズクラブ(3歳から)や大人向けにも無料のプログラム(散歩とかダーツとか)があり、スパも結構手ごろな値段。時間があれば利用したかった。バリコレクションには1時間に1本ぐらいシャトルバスあり。レンタサイクルもあり。 部屋は人によって気になる点もあると思いますが、私たちは満足でした。もっとゆっくり滞在したかった。
Comment from Hotel Management
May 26, 2015 by Severine, Hotel Management
Dear Koma, We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. We appreciate receiving feedback and it is always shared with our team here. I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Mrs.Severine Krawec General Manager Novotel Bali Nusa Dua Hotel & Residence
5 out of 5
Recommended
for Everyone
by A verified travelerfrom india

Excellent hotel to stay

Posted Apr 30, 2015
This hotel is located in very neuter up place and is also very near to beach though the beach is very quite and not so happening so u can just go and relax there and can visit other beaches for party. The hotel is very well and beautifully made. The staff people are so nice and soft spoken and always there to help you. They have some daily activities which you will enjoy
Comment from Hotel Management
May 1, 2015 by Benny, Hotel Management
Dear gurkaran, We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
5 out of 5
Recommended
for Everyone
by A verified travelerfrom d

Nice spacious hotel with beautiful gardens

Posted Apr 25, 2015
It was lovely the staff bend over backwards to make sure your stay is unique.. Great atmosphere one of the best holidays I've ever had.
Comment from Hotel Management
Apr 27, 2015 by Benny, Hotel Management
Dear Sonia, I am really feeling overwhelmed with your review and thank you for taking the time to post it. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
3 out of 5
by A verified travelerfrom Wien

Shuttle zum Strand

Posted Apr 21, 2015
Pros: Geräumige und schöne Badezimmer! Das Personal im Wellnessbereich ist sehr freundlich und hilfsbereit!
Cons: Viel Staub unter dem Bett (sonst sauber); Zimmergeruch war etwas muffig; keine deutschsprachige Kinderbetreuung
Location: Hotel ist leider nicht direkt am Strand; Einkaufsmöglichkeiten und gute Restaurants sind mit kurzem Fußweg erreichbar
Leider kommt man zum Strand nur mit dem hoteleigenen Shuttle über einen recht holprigen Weg. Ausreichend bequeme Liegen und Schirme sind vorhanden - die Strandbar ist aber etwas teuer! Das Hotel selbst wird gerade (wie wir per Zettel am Zimmer erfahren mussten) bis Juli 2015 renoviert - inklusive etwas Baulärm. Der Pool bei den Apartments wird täglich gereinigt.
Comment from Hotel Management
Apr 23, 2015 by Benny, Hotel Management
Dear F, Thank you for your feedback at the same time thank you for having chosen as part of your holiday destination whilst you are in Bali and I apologize for the inconvenience from the noise. We hope that this does not deter you from future visits to our property. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Österreich

Posted Apr 19, 2015
Die Zimmern und die Anlage sind sehr schön und gepflegt. Das Personal ist freundlich. Der Strand ist sehr gepflegt, leider muss man mit dem Shuttle dorthin fahren. Sehr schade war auch, dass es keine deutsch sprechenden Betreuer im Kinderclub gab und unsere Kinder somit nicht dort bleiben konnten! Ansonsten empfehlenswert.
Comment from Hotel Management
Apr 21, 2015 by Benny, Hotel Management
Dear Silvia, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. Your comments about the German speaking staff at Kids Club have been well documented and will certainly be looked into. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Romania

The hotel is OK

Posted Apr 14, 2015
The staff in the restaurant are not professional,the service was whorse ,the plates was cold the room service also not professional. Pity!!The hotel,the swiming and our little personal pool was very clean and pleasent.
Comment from Hotel Management
Apr 20, 2015 by Benny, Hotel Management
Dear Eugen, Thank you very much indeed for taking the time to share your recent experience with us. We apologize for the service in the restaurants, the department head would refresh the staff training on procedure for the improvements. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Families
by A verified travelerfrom USA

Posted Apr 13, 2015
Pros: Nice big rooms with lots of space and comfortable, clean beddings
Cons: the quality of the living room furniture could be greatly improved.
Location: Good location...close to beaches, shopping and dining. A great location for a family getaway.
Loved the breakfast each morning. Good selection of food and the juices were incredible.
Comment from Hotel Management
Apr 20, 2015 by Benny, Hotel Management
Dear Sir/Madam, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Quiet and well maintained

Posted Apr 6, 2015
Pros: Room, food and service
Travelled with 2 small children. Exec 2 room suite and private pool were good for children. babysitting service was also much appreciated.
Comment from Hotel Management
Apr 8, 2015 by Benny, Hotel Management
Dear Sir/Madam, Thank you for your wonderful feedback & at the same time thank you for having chosen us as your holiday destination whilst you are in Bali. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
It is a lovely hotel for just anyone. It is not a beachfront hotel but it does provide a shuttle to its private beach. The private beach is lovely and peaceful and is currently under works for a facelift so it should be even better! The suite I got was huge with a huge washroom to match. The staff were friendly. Eateries aren't the closest and I had to travel out for food but all in all, its a good place to be if you want to be away from the hustle and bustle. Less nightlife.
Comment from Hotel Management
Apr 7, 2015 by Benny, Hotel Management
Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback and we are definitely looking forward to your upcoming stay with us. Thank you. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Everyone
by A verified travelerfrom melbourne, australia

Nice hotel, great for families

Posted Mar 28, 2015
Really good (3bedroom suite), pool was great but food was average and expensive.
Comment from Hotel Management
Mar 31, 2015 by Benny, Hotel Management
Dear Tristam, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. Kind Regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence