Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom melbourne, australia

Nice hotel, great for families

Posted Mar 28, 2015
Really good (3bedroom suite), pool was great but food was average and expensive.
Comment from Hotel Management
Mar 31, 2015 by Benny, Hotel Management
Dear Tristam, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. Kind Regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NSW, Australia

Beautiful, family friendly hotel

Posted Feb 1, 2015
We travelled with a 7 year old and an 18 month old. Our trip was made so much easier because of the great facilities at Novotel. We had a 2 bedroom suite, however there was no microwave or toaster in the room which would have been very useful for a family for snacks and heating bottles etc. The pool area was beautiful, the restaurant fabulous and the staff so lovely. Will go back.
Comment from Hotel Management
Mar 19, 2015 by Soraya Fitria, Hotel Management
Dear Mrs. Vanessa, Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Soraya Fitria - Ecommerce
5 out of 5
Recommended
for Families
by A verified travelerfrom sydney

fantastic place to stay

Posted Jan 27, 2015
Pros: service service service unbelievable
Cons: some rooms need some up grading which are in the process of getting done
Location: great location bali collection great beaches close to kuta know new freeway is open
extremely friendly staff and facility with in this hotel fantastic room great plunge pool
Comment from Hotel Management
Mar 19, 2015 by Soraya Fitria, Hotel Management
Dear Mrs. Yanni, Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence, Your feedback is truly valued and I would like to thank you for sharing your experience with us. I am so happy to hear that you had enjoy your visit and we are definitely looking forward to your upcoming visit. Soraya Fitria - Ecommerce
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth, WA

Spacious 2 bedroom suite, Family-friendly

Posted Jan 23, 2015
Rooms are spacious and have a huge family lounge and veranda and feels like you are on your own home. Staff are polite and courteous, however, oftentimes we need to repeat ourselves a lot of times if we have a request or question. The coffee machine at the breakfast area is not working most of the times when we were there for 7 days.
Comment from Hotel Management
Mar 19, 2015 by Soraya, Hotel Management
Dear Sir/Madam, Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for your feedback. I will share your feedback to all of our team, and I am sure this will encourage them to serve guests better in the future. Soraya Fitria - Ecommerce
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Ideal for families

Posted Jan 21, 2015
We booked a 2 bed suite but upon arrival had been allocated a 3 bed suite which had 3 bathrooms! Was very clean and well kept. Hotel grounds are lovely and very well maintained. Kids thoroughly enjoyed kids club and went for a couple of hours most days. The staff were very friendly. There was always plenty of sun loungers available by pool and pool was never particularly busy during our stay. Food at breakfast was very good with a range of foods to suit everyone (egg station, toast, breads, pastries, donuts!, fruit, cereal, cheeses, indonesian style dishes and veg. Food ordered from the beach bar was of more mediocre quality and we found if we ordered and stayed by pool we tended to get forgotten about whereas if we ate in the poolside bar we received our food quicker! We had 1 evening meal in the square restaurant which tends to do themed night. It seemed overpriced and the buffet was limited in choice. It is very easy to get food outside the hotel though. At the back of the hotel (10 min walk) there is a street full of shops and very reasonably priced restaurants serving both western and indonesian style food. I would recommend trying some indonesian dishes, they are yum! We went to bali collection once but wouldn't go again. Food, drink and just about everything else is extremely expensive. Goods in the supermarkets there were extortionate compared to the prices of the hotel supermarket and supermarkets at back of hotel.
Comment from Hotel Management
Mar 19, 2015 by Soraya, Hotel Management
Dear Mr/s. Jo, Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences. We very much appreciate your comment. t is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Soraya Fitria - Ecommerce
4 out of 5
Recommended
for Families
by A verified travelerfrom Melb, Aust

Lovely grounds with wonderful staff

Posted Jan 11, 2015
Pros: Our private pool & the size of the apartment.
Cons: Our room was not ready on arrival, which was after check in time. So arriving wet, cold & tired we then had an hour wait until we got our room.
Location: Private location, included free shuttle to the shopping centre & restaurant complex
The Beach Club is worth the 5 minute shuttle from the hotel. Extensive buffet breakfast, lots of kids activities & spa pampering services.
Comment from Hotel Management
Mar 19, 2015 by Soraya, Hotel Management
Dear Sir/Madam, Warmest Greetings from Novotel Nusa Dua Bali Hotel & Residences, Your feedback is truly valued and I would like to thank you for sharing your experience with us. I am so happy to hear that you had enjoy your visit and we are definitely looking forward to your upcoming visit. Soraya Fitria - Ecommerce
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Great Hotel, excellent staff

Posted Jan 8, 2015
Would thoroughly recommend this hotel, the facilities and staff were great. They really went out of their way for the children. Breakfast buffet superb.
Comment from Hotel Management
Mar 31, 2015 by Benny, Hotel Management
Dear Paul, I am really feeling overwhelmed with your review and thank you for taking the time to post it. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Great location away

Posted Jan 3, 2015
Great location away from the hussell bussell of Kuta. Very clean, quite n very helpful people with a smile on their face at all times.
Comment from Hotel Management
Mar 31, 2015 by Benny, Hotel Management
Dear Roshwin, Your feedback is truly valued and I would like to thank you for sharing your experience with us. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Family Hotel

Posted Dec 25, 2014
Great stay. Staff was excellent, great cocktails. Room was a bit dirty. specially the bathroom, that has mould in the corners. water in the shower was not draining well. one of the towel had threads coming out sideways.
Comment from Hotel Management
Mar 31, 2015 by Benny, Hotel Management
Dear Sir/Madam, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here, especially regarding your feedback about the room condition which is noted for further improvement. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 17, 2014 on Hotels.com
Comment from Hotel Management
Mar 21, 2015
Dear Sir/Madam, Your feedback is truly valued and I would like to thank you for staying with us. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel