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Reviews of POP! Hotel Kuta Beach - Bali

2 out of 5
POP! Hotel Kuta Beach - Bali
Jl. Kubu Bene, Legian, Kuta, Bali

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 210 reviews" "
Rating 8 - Good. 102 out of 210 reviews" "
Rating 6 - Okay. 43 out of 210 reviews" "
Rating 4 - Poor. 19 out of 210 reviews" "
Rating 2 - Terrible. 11 out of 210 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Rica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lack of facilities
Stayed 9 nights in Jan 2024
Response from Deska Adi on Jan 23, 2024
Heya Rica, Greetings from POP! Hotel Kuta Beach, Bali, Thank you for taking the time to post your review on Google. We are most concerned that you have left with such an unsatisfied feeling about our property and we sincerely regret that we have failed to meet your expectations. We are deeply sorry for not being able to deliver the service and products as you expected during your stay. Please rest assured that your valuable feedback is taken very seriously, we have noted all your concerns and will follow up accordingly with all of our team for further improvement. Once again, thank you very much for staying in POP! Hotel Kuta Beach, Bali recently and we sincerely hope to have another opportunity to deliver a better experience to you in the future. Should you have any further concern, please kindly contact us at POP! Hotel Kuta Beach, BaliHave a poppin day,Deska Adi Operation Manager

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even offer a complementry bottle of mineral water no fridge in the room no telephone even to contact the front desk it was terrible
Stayed 2 nights in Jan 2024
Response from Deska Adi on Jan 23, 2024
Heya Mohammad, Greetings from POP! Hotel Kuta Beach, Bali, Thank you for taking the time to post your review. We are most concerned that you have left with such an unsatisfied feeling about our property and we sincerely regret that we have failed to meet your expectations. We are deeply sorry for not being able to deliver the service and products as you expected during your stay. Please rest assured that your valuable feedback is taken very seriously, we have noted all your concerns and will follow up accordingly with all of our team for further improvement. Once again, thank you very much for staying in POP! Hotel Kuta Beach, Bali recently and we sincerely hope to have another opportunity to deliver a better experience to you in the future. Should you have any further concern, please kindly contact us at POP! Hotel Kuta Beach, BaliHave a poppin day,Deska Adi Operation Manager

8/10 Good

Yessy

Stayed 1 night in Apr 2023
Response from Deska Adi on May 19, 2023
Heya Mrs. Yessy,Thank you for choosing POP! Hotel Kuta Beach, Bali as your preferred stay during your recent trip to Bali.We very much appreciate you for taking the time to share your experience and to review our hotel.It will certainly valuable for us as we can continuously improve our services and facility.Should you at the meantime require further assistance, please feel free to let us know.Have a poppin day,Deska AdiOperation Manager

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was my noisy neighbours, but that’s not the fault of the property.
Stayed 4 nights in Aug 2022
Response from Reservation on Aug 24, 2022
Heya!Dear valued guest,Warmest greeting from POP! Hotel Kuta Beach - BaliThank you for making POP! Hotel Kuta Beach as your choice of accommodation during your stay in Bali. And also thank you to take time for sharing your experience in regards your stay with us. Your positive review is highly appreciated and will share to the team to motivate us to always deliver best service to our guest. Concerning that you got any problem with noisy environment, I deeply apologize for the inconvenience caused by this matter. We addressed this matter to the department concern to make sure it will not happen again in the future. Rest assured we will improve the quality of our service and facilities then we could always give our best to our guest. Our guest satisfaction is our number one priority. We are looking forward to welcome you back again at POP! Hotel Kuta Beach for your next trip to Bali. Warmest regards, -Reservation POP! Hotel Kuta Beach - BaliHave a Poppin' day-

10/10 Excellent

zam , bali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous
Friendly reception Love the area Love the hotel Love the pool which was inside the hotel Thanks Expedia
Response from Wawan on Mar 5, 2017
Dear Zam, Sunny greeting from POP! Hotel Kuta Beach Bali. Thank you for choosing POP! Hotel Kuta Beach as your accommodation during your stay in Bali. And also thank you once again for taking time to share your feedback regarding your stay with us. We do appreciate your positive feedback and we will use this as our motivation to always deliver best service to our guest. Rest assure we are working hard to maintain our quality standard while at the same time find more innovation to improve our guest satisfaction. We are looking forward to welcome you back again at POP! Hotel Kuta Beach for your next Bali Trip. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Pop Hotel Bali Kuta
Top spot very clean and staff always helpful. Only problem was shower lack of hot water however very cheap place and great if on a budget.
Response from General Manager on Dec 13, 2016
Dear valued guest, Thank you for making POP! Hotel Kuta Beach as your choice of accommodation during your stay in Bali. And also thank you to take time for sharing your experience in regards your stay with us. Your positive review is highly appreciated and will share to the team to motivate us to always deliver best service to our guest. Concerning that you got any problem with the hot water in the room, I deeply apologize for the inconvenience caused by this matter. We addressed this matter to the department concern to make sure it will not happen again in the future. Rest assure we are improving the quality of our service and facilities then we could always give our best to our guest. Our guest satisfaction is our number one priority. We are looking forward to welcome you back again at POP! Hotel Kuta Beach for your next trip to Bali. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Pop Hotel Kuta
You get what you paid for however room and hotel clean and nice, ok if on a budget, Shower lack hot water and no little fridge in rooms so unable to store cold drinks if you want. Staff are very happy and friendly. Located between Kuta and Legian so ok to walk anywhere
Response from General Manager on Dec 7, 2016
Dear valued guest, Thank you for making POP! Hotel Kuta Beach as your accommodation for your holiday in Bali. We do appreciate your review in regards your experience during your stay with us. Concerning your review regarding the hot water problem, we do apologize about this matter and we address this problem to the department concern to avoid it happen again in the future. And also regarding fridge in the room we do not have the fridge in the room but to accommodate your need we do have the POP! mart in the lobby level that could be accessed 24/7. We do hope that POP! Hotel Kuta Beach Bali will still be your choice for your next stay in Bali. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 5, 2016
Dear valued guest, Thank you for choosing POP! Hotel Kuta Beach as your accommodation during your stay in Bali. Thank you also to take time for share your rating in regards your experience during your stay. Your positive rating is highly appreciated and will be used as our motivation to be better in the future. We are looking forward to welcome you back again at POP! Hotel Kuta Beach for your next trip to Bali. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 1, 2016
Dear valued guest, Thank you for making POP! Hotel Kuta Beach as your accommodation during your stay in Bali. And also thank you very much for taking time to share rating given to us. Your rating given is highly appreciated and will be used as our motivation to always deliver best service for our guest. We are looking forward to welcome you back again at POP! Hotel Kuta Beach Bali. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

6/10 Okay

Pauline, Perth, west Aust.

Liked: Cleanliness, room comfort
Good budget accomodation close to everything.
Response from Wawan on Oct 24, 2016
Dear valued guest, Thank you for choosing POP! Hotel Kuta Beach for your accommodation during your holiday in Bali. Once again thank you for your review and rating, it will be share to all the team to make sure we could provide better service in the future. We are looking forward to welcome you again at POP! Hotel Kuta Beach Bali. Kindly regards, Kurniawan WAWAN Assistant Hotel Manager

6/10 Okay

Rima

Liked: Staff & service, room comfort
cheap, good location but they shoukd clean it more
Cheap hotel,the location is good. close to the beach and restaurants but hidden in an alley. The hotel is ok but the should clean the common areas better and more often (toilets in common area and the swimming pool)
Response from General Manager on Oct 8, 2016
Dear valued guest, Thank you for choosing POP! Hotel Kuta Beach as your accommodation during your stay in Bali. Thank you also to take time for sharing your experience in regards your stay. I do apologize for your inconvenienced caused by cleanliness matters. It has been addressed to the department concerned to make sure it will not happen again in the future. We are looking forward to welcoming you again at POP! Hotel Kuta Beach for your next visit. Kindly regards, Agus Setyo PURNOMO Hotel Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on Nov 25, 2016
Dear valued guest, Thank you for choosing POP! Hotel Kuta Beach as your accommodation during your holiday in Bali. Your rating given to us is highly appreciated and we would like to ensure that we are always improving our service and facilities to make sure we deliver best service to our guest. Once again thank you and we are looking forward to welcome you back again at POP! Hotel Kuta Beach. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

6/10 Okay

Santtu, Finland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel staff were excellent and everyday-life was easy at the hotel - we had a safety locker, free bottled water, clean towels and sheets nearly everyday in addition to a small breakfast (limited to two persons even though our room was rented to three persons). Location of the hotel is really good for exploring Kuta and all the places are in walking distance. The only big problem with our room was the air quality. Windows can not be opened and the air gets really bad and moist. It took 4 days to dry a wet t-shirt! When leaving the hotel, no wonder that we also found fungus growing up on our luggage, which were left next to wall of our room for the holiday week.
Response from Wawan on Nov 25, 2016
Dear Mr / Ms. Santtu, Thank you for making POP! Hotel Kuta Beach as your choice of accommodation for your holiday in Bali. Thank you also to take time for sharing your experience regarding your stay. I do apologize for the inconvenience caused by room condition. Concerning your review regarding the room, the window could not be opened due to safety reason because there is no balcony outside the room. Rest assure we are improving our facilities and our service. For us, our guest satisfaction and safety are our first priority. We do hope we could welcome you back again at POP! Hotel Kuta Beach for your next holiday to Bali. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet
toilet removeable type is a very bad idea. water leaking from toilet. No carpet inside the room creates lots of sand at the floor.
Response from Agus setyo PURNOMO on Aug 16, 2016
Dear valued customer Thank you so much for choosing POP Hotel Kuta Beach as your accommodation during your stay in Bali, pity to hear that you did not meet your expectation regarding our Toilet concept and it were also not work well. I will take immediately action regarding this issue to make sure to not happen again in the future for leaking in the toilet. Please accept my deepest apology for inconvenience that caused. Best regards Agus setyo PURNOMO Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 25, 2016
Dear valued guest, Thank you for choosing POP! Hotel Kuta Beach as your accommodation during your holiday to Bali. We do appreciate the rating given to us. It will be motivate us to do better in the future. Rest assure we will always improve our service and facilities to make sure we could deliver best service to our guest. We are looking forward to welcome you back again at POP! Hotel Kuta Beach Bali for your next holiday trip. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

2/10 Terrible

LO, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Poor.
Response from General Manager on Dec 16, 2016
Dear valued guest, Thank you for making POP! Hotel Kuta Beach as your choice to accommodate you during your stay in Bali. We do appreciate that you are willing to share your experience in regards your stay with us. Regret to hear that we are far from excellent for your stay with us. If you don't mind it will be very helpfull should you could tell us which part of the hotel is poor and need improvement. We will more then happy to have your direct email to us should you would like to give us any feedback regarding your stay. Rest assure we will always improving our facilities and service to ensure our guest satisfaction. We are looking forward to welcome you back again at POP! Hotel Kuta Beach for your nest Bali Trip. Warmest regards, Kurniawan WAWAN Assistant Hotel Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth your time.
Too busy, filthy pool area and lobby. Horrible free breakfast buffet. Rude staff who refused to help us call a taxi. Weird smell in the room.

2/10 Terrible

Ali, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night mare experience at POP HOTEL kuta.
It's a nightmare.. Waited 2 hrs before the transport arrives to take us to the hotel. Called the call center few times to confirmed and they still take ages to arrives. They even mixed how its another hotel Pop Harris. No apologies and upon check in the reception only one person and theres many local checking in waited another 30 mins. Very bad service n location and just everything.

8/10 Good

Mohamad Najib, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome for budget stay
Value for money! We had awesome stay here with lots of services inclusive airport shuttle, free motorbike for 24h, breakfast and the location is in walking distance to Kuta Beach.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Do not waste your money or time here
Booked a room for three and there are only Two beds, it equates that the third member had to sleep on a sofa/ledge in the room, staff reluctant to give sheets for this ledge as well. Pool was nice but no sun, as well as this the pool had too many chemicals and was hard to open eyes. You will not sleep if on second floor as screaming children at 6.30am is the norm. On a positive the staff were lovely especially at a busy breakfast that can only remind you of a zoo.

6/10 Okay

Zac, Maroochydore

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great for those on a budget
A great hotel for those on a budget. But the shower/ bathroom was very small and often while showering would soak the clothes you planned to change into. The cubicle housing both the toilet and shower was rather small and a little dirty. The location was good however in a kind of questionable location.

2/10 Terrible

Reuben Reuben

Liked: Staff & service
Disliked: Cleanliness, room comfort
Modern day concentration camp!
This hotel is nothing short of depressing. The rooms are tiny and there is a capsule on the side of the room which functions as a bathroom/toilet/shower combination. It feels like a prison cell! The grounds of the hotel remind me of movies I've seen about concentration camps! The building is all concrete. Completely void of any character. Why stay in a depressing place like this when you're in paradise and can easily find affordable lodging elsewhere without the gloom of this place?!!

8/10 Good

Patricia

Liked: Staff & service, property conditions & facilities

8/10 Good

Tan Sing Teck, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap budget hotel close to the beach. Very small 16 Sq m. But with hydro shower and colorful settings. Breakfast was simple Baliness b/f with corn flakes. Otherwise free WiFi and courteous staff was a good draw.

8/10 Good

lauren, uk

Cheap stay close to beach
Nice size room, free breakfast. Could be a little cleaner but overall we enjoyed our one night stay.

10/10 Excellent

Rajkumar, Nimach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent budget hotel, very comfortable and clean rooms, stayed here for 4 nights !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Bossman, Melbourne Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
OMG by far the worst place I have stayed at anywhere. Rooms dirty and rude staff. Yes it was cheap but not that cheap. If you are looking for a cheap place to stay do yourself a favour and go elsewhere Spend that extra $10 a night and it will be like paradise compared to this hell hole.

8/10 Good

William, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel, and good price.
Nice hotel just a little hard to find.

6/10 Okay

Kelly, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet didn't flush, and staff didnt fix it. The shower also leaked. The shower/toilet 'pod' light doesn't turn off either, even though it is meant to be an 'Eco friendly' resort. No fridge and window doesn't open. Two lifts, and one out of order.

6/10 Okay

Bryan, Philippines

Liked: Staff & service
Disliked: Property conditions & facilities
Badly needs to update facilities...
Stayed 2 nights here. I'm not usually very picky/critical, as long as a hotel can deliver basic needs and offer me good sleep, but Pop! was quite disappointing. I've stayed at backpacker hostels/budget hotels that's much more cheaper yet well-maintained than this one. Pros: -nice concept, visually appealing esp for younger crowds -budget-friendly -5-10 min wall to the beach and main road -staff offered cart ride going to the beach -good wifi connection Cons: -A/C not getting cold even at lowest temperature setting -busted sink pipes. Had to reconnect the pipes myself -no hot shower -towels and linens really old and stained -window blinds also busted -even the key card is held together by a tape Tips: -Hotel location not very easy to find, so better use map/GPS. Locals/taxi drivers aren't that familiar with this place -Prepare an additional IDR 30,000 as safety deposit upon check-in (they'll refund it upon checkout) -Free breakfast is served early, so wake up early as well -Ask for metered taxi when going around town (would highly recommend Blue Bird taxi). Hotel has in-house transport service which I eventually found out charged me more than double the usual fare. **Didn't bother switching rooms anyway since I'm out most of the time, and I'm too tired and lazy to repack my things. Lol.

2/10 Terrible

Jay, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the rooms are too small. and room service is bad
good value if you're on a budget otherwise stay in a nearby place is probably better

2/10 Terrible

Mike, LAX

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but rooms are very small
you cant really open the window and a few days whilst we were staying there the towels were not dry and the rooms are not very clean. good value however

8/10 Good

Dustin T.

Liked: Cleanliness, room comfort
great for money
Good value , but be careful at the gift shop/store in the lobby . The prices seems to fluctuate depending on who is working

4/10 Poor

sam, nz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Potential, but no!
Pool was dirty, left our white clothes and nails looking blue. Room not well maintained. Shower door broken. Not very good tv reception. We found 6 staff members in our room? Apparently cleaning.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty Okay Place to Stay
Was in Bali killing time waiting out a visa grant. Staff cordial, not overly friendly as compared to my previous (lower quality) accom. Place was nice, sterile but in a visually pleasing sort of way. Auditory privacy good - I never heard other guests. However, windows overlooking the pool meant pool soundtrack all day + pool noises. Bed is close to the window, there is no desk/chair, so guests can easily see into your room unless you cut off your own sunlight (blackout shades). Bathroom complaints are a result of the toilet and shower being in an enclosure with a door that rolls shut. Doesn't feel very private if you are sharing a hotel room, and if your partner is in the shower, no toilet for you! Was no problem for me. Breakfast was okay - rice portions, carrots with bits of chicken, soup, and fried noodles. Crustless white bread, margarine, and jelly syrup. Weak coffee and tea. Breakfast hours quite strictly enforced. Aircon kept getting stuck "on" in my room - unresponsive to the remote, despite remote interface indicating plenty of battery power. They wanted half-a-day's rates for late checkout, a stay of a max of an extra six hours. On checkout day, I chose to leave at the normal time, but staff came to my door three times in two hours to ask if I might be ready to leave yet. Located a few hundred meters to shops/restuarants/etc. but road/path is terrible (others said "scary") in one direction. Distance did get a bit tiresome after my 4th+ trip out.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
so so
Room is very humid there is a window, but can't open. basin was blocked.

10/10 Excellent

Daniel, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, good location
Very friendly staff, hotel is close to the beach and party street

6/10 Okay

jordana, Australia - VIC - Melbourne

Disliked: Property conditions & facilities
Facilities: Nothing special; Value: Bargain; Service: Polite; Cleanliness: Tidy;

6/10 Okay

Hobo125

Liked: Cleanliness, staff & service
Cheap and pretty good
Modern looking hotel about three minutes' walk from beautiful Kuta beach. Good value for your buck, although the rooms are stripped down to the bare nececcities - the bathroom being a combined toilet and shower pod. A bit intimate if you should suffer from the almost inevitable 'Bali belly'. Great for young people on a budget!

6/10 Okay

Eyodia, Jakarta

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Budget hotel near Kuta Beach
The hotel was good so far. Except for the room concepts. The bathroom and amenities was disappointed. I hope Tauzia Management will give a good bathroom. What I got was a bathroom like in the roadside. But the staff is very helpful.

10/10 Excellent

Lauren, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

steph, Uk

Liked: Cleanliness, staff & service, property conditions & facilities
Small Rooms, dodgy area
The rooms are very small but clean. Not quite a standard single bed. Shower is in the room in a pod with the toilet. Not the most convenient of places. When showering the toilet gets very wet!! Air con leaked solution was to put a towel under the drip. Walking into the centre is a dodgy walk. Small narrow unlit road. Someone was actually mugged by a guy on a moped racing down the alley seconds away from the hotel. Close to beach although not the nicest of beaches!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel near to the beach
Located in hidden area (need a bigger signboard) but still can be find and near to the beach, can have a beach walk in the morning while the weather still nice.

8/10 Good

Verified traveler

Liked: Staff & service
Good hotel. Handy location. Rooms and pool are fine.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had another great experience! Thanks to the people
Loved it. Good pool good people good breakfast I'll miss

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room, pool is nice, breakfast offering probably won't be for everyone. Good wifi. Very friendly staff.

8/10 Good

Stevany, Penang

Liked: Cleanliness, room comfort
Comfy beds
I will stay again

4/10 Poor

Kim, melbourne, Australia.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap & cheerful. You get what you pay for.
No phone, no fridge. I should not be surprised given the price. In the back streets of Kuta. Very difficult to get into & out of. Again, not surprising, given the price. Will not stay here again.

10/10 Excellent

Alexander, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, great staff
A great stop for a young family. Walking distance to the beach and numerous convenience stores and tasty restaurants with reasonable prices. Pool is clean and breakfast bite was a great start to the day. It was just all that we needed -- the great price gave us extra money to spend on surf lessons! The staff were genuinely friendly and helpful, too.