“Beach-Front!”

Bali is Bali. Having a big and comfortable hotel at the beach front is an advantage in itself. Hotel service was very good and up to the mark. The room is quite spacious and convenient. Everything inside worked as expected.

“BY FAR THE WORST HOTEL I HAVE STAYED IN BALI”

First the hotel didnt have a room ready at 2 pm to check in it took till 3.20 (after being told ten minutes!) The hotel did give us a voucher for the spa for this inconvenience However this was just the start of the issues The rooms are not in good condition our room hadnt had a GOOD clean for a long time There was spew on the curtains. The robes had the worst yellow staining i have ever seen around the collar. The towels were gray and tatty + they also forgot hand towels + bath mat. The sheets and the mattress protector were stained After a while out of the room we returned to the worse smell i have ever smelt coming from the AC (like something died in there) To which the hotel thought spraying an entire can of rose air freshener would fix it (it didnt it masked it badly) So i had to turn the AC off in the night The next day i did point all these issues out to the AGM (I had asked for the GM but he sent the AGM) we asked him to change rooms which took till lunchtime and wasted our time The new room was a lot cleaner but still the same issues with towel and sheet quality. Also the phone in that room didnt work (A case of a rat chewing through a cable!) and required 4 visits from the poor engineer who was a fantastic guy and even wrote our room service order out; There was also no pool towels at the main pool unles you get in real early (which also need to be replaced!) The food from TAO was poor and the pool up there has no towels at all! EVER! DON'T WASTE YOUR MONEY