Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
2.2 Service & staff
3.5 Room comfort
2.2 Hotel condition
They paid and stayed.
for Couplesby Rob from Japan
For a relaxing vacation, DO NOT stay herePosted Jan 25, 2014 on Hotels.com
I don't have enough room to write extensively about the experience, so I will briefly summarize. The hotel is not as nice as it looks on the website. The private jacuzzi was more of a mini-pool and was not heated. The rate was very expensive for the quality of service, which ranged from poor to incompetent. There were no towels at the pool, and it took 20 minutes each day to get them. One pool had a bar/pizzeria which was never open. The bar was not stocked. It took three tries to successfully arrange a shuttle to the airport. The credit card machine was "broken". After asking me to pay in cash again and again and asking to make a photocopy of my card, which I refused, they sent me back to my room so they could prepare an authorization. Ten minutes later, the machine was miraculously fixed. The choice of a Continental, American or Indonesian breakfast turned out to be a small, unappetizing buffet + omelet station. The chef tried to give me a cold omelet that had been sitting there. The fruit was horrible. While there is such delicious, fresh tropical fruit to be found all over Bali, there was only watermelon and honeydew at breakfast. Not only that, but it was the part right next to the rind, which tasted bitter. I don’t know what they did with the good part of the fruit, but they certainly didn’t serve it to the guests! The stay was one headache after another. I implore you not to subject yourself to the same miserable experience that we had.
by Chris from Perth WA
a little disappointingPosted Jan 7, 2014
Pros: Our room was old style Bali bungalow, which we love.
Cons: Grounds need upkeeping, breakfast needs improving, needs a pool bar.
Location: love the location for surfing and the best beaches. close to Nusa dua and tanjong benoa. and our favourite Nusa Dua Beach Grill.
While we were very happy with the location and quietness of this resort, it lacked upkeep of the grounds, the pool seemed unclean (moldy grout), no pool bar or any bar for that matter, breakfast in Bali is always a treat, well not here, even though the staff are very helpful there is only so much they can do with what is provided. Only fruit on offer was watermelon and unripe honeydew melon. Needed to ask every day for our outdoor spa/jacuzzi to be turned on, button never worked. This resort needs a major overhaul. But for $100 a night it is good value, although to have a little more comfort I'd gladly pay more.
Recommendedby A verified traveler
close to beachPosted Jan 5, 2014 on Hotels.com
Hotel has a nice design but lots of wear and tear. Air con way too loud. Very close to beach and lots of places to choose to eat. Spa not worth it and very useful to rent a motor bike. Overall a reasonable stay especially with the price.
Recommendedby AB from Melbourne
Poor hotelPosted Jan 1, 2014 on Hotels.com
Poor condition of the hotel not at all maintained with non existent service. Really run down n is in a sad state. Took 45 minutes in the restaurant to get a sprite n 2 coffees with only 4-5 other tables had to leave without having dinner as could hear the other tables complaining about the wait for the food. Asked room service for milk n ice and was told they don't have it n upon asking for a manager to call us never got a call from the manager. Even if u get this hotel for free don't stay here put ur holiday money somewhere else