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Reviews of Serela Kuta Bali

3 out of 5
Serela Kuta Bali
Jl. Raya Kuta 42XX, Kuta, Bali

Reviews

6.6
Rating 10 - Excellent. 2 out of 22 reviews" "
Rating 8 - Good. 9 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Dec 2018
Response from Dewi on Jan 12, 2019
thank you :) we are glad to have you as our guest

2/10 Terrible

Karim, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare
I would never recommend this hotel even not to my enemies.
Stayed 8 nights in Jul 2017

6/10 Okay

Jess, Busselton

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointed
On arrival the customer service was good. Throughout the stay we had found the food from the hotel was poorly made and the staff even laughed at the dishes they presented to us. It consisted of an off-smelling mess. No alcohol is available. So don't bother if you are looking for a nice bar or any type of booze. Overall I would give it a 1 star out of 5 for its cleanliness and certain friendly staff. Would not recommend unless my grandpa is looking for a very quiet unfacilitated hotel.
Spaghetti Carbanaroff

8/10 Good

Andreea, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great staff
It was a good hotel, with nice modern room, clean and spacious. The bed was really comfy. The breakfast had a medium variety, but delicious. The best part of the hotel is the always smiling and very polite staff. It is a little bit far from the main touristic street, but it is a more quiet area.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Greasy
You can get a nicer room in Bali for the same price. The bed was nice! Really small rooms, noisy and dirty.

6/10 Okay

Lam, Hong Kong

Liked: Cleanliness, property conditions & facilities
Friendly staff and good service
Staff is friendly and helpful. The hotel room is clean but relatively compact. We did not get wi-fi within the bedroom area but occasionally you may receive weak signal in the bathroom. The pool is quite small.

8/10 Good

Patrick, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good value for the money
This hotel was a great value, rooms were pretty good. Staff was excellent! Very helpful and answered any questions i had for surrounding area. Wifi in rooms didnt work most of the time though. Would stay here again.

10/10 Excellent

Lucy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Everyone was really friendly and always happy to help with everything we needed. There was wifi in rooms which was awesome, and their food menu was really nice! Tried everything on there :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice time
a bit far from the center of kuta, really clean and confortable.. good food.. but not really cheap

8/10 Good

Azizmy, Bandar Bukit Tinggi, 41200 Klang, Selangor, Malaysia

Liked: Cleanliness, staff & service
Just like home..
We travel in a family holiday to Bali and stayed 5days 4nights. The crew upon arrival was very attentive and helpful. The kids were thrilled to have the pool right in front of our room. The restaurant and breakfast provided was excellent for us.. We have been talking about our holiday to family and friends and we relate the hotel of the pleasing stay throughout our holiday.. We may comeback..

8/10 Good

yong, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Room has no wifi

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
Very new and clean hotel with great staff. Air conditioning worked well and TV in room had a good selection of programs including sports channels.

4/10 Poor

Robert, Singapore

Liked: Cleanliness, property conditions & facilities
Not at all Impressed
The hotel does not have a proper restauarant and located in a neighbourhood where there are no eat-outs, restaurants,etc. Breakfast is hopeless. The staff are quite friendly but are clueless when comes to support on how to use the locker, how to connect to Wifi,etc.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
청소에 조금 더 신경써야할듯.
장점: 방과 거실이 분리되어 넓었고 냉장고도 커서 머무는내내 음식 보관하기 좋았음. 가격대비 조식 맛있음 그러나 가짓수는 적음. 방 바로 앞이 수영장이었음 이용하는사람 그리고 거의없음. 그리고 호텔 바로 옆이 푸드코트같은곳이라 먹을곳 충분. 꾸따시내까지 걸어가기엔 30분정도라 가깝지는않음. 그랩 잘잡힘(그랩타면 2500원 안쪽으로 시내접근가능) 단점:방에 먼지가 너무 많고 침구가 깨끗하지 않았다. 4박내내 눈과 코가 가려워서 힘들었다. 시설도 많이 낡은편이다. 에어컨도 아주 오래되었다. 단체손님이 너무 많아서 호텔 로비앞은 밤이되면 관광버스로 가득했고 호텔 주변으로 냄새나는 도랑이 지나다닐때마다 불쾌했다. 하루머물거나 저렴한 가격만 생각한다면 굿.
Stayed 4 nights in Dec 2019
Response from octa on Feb 8, 2020
귀하의 평가와 의견에 감사드립니다. 앞으로 호텔 서비스와 시설을 개선 할 것입니다.

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt
Väldigt prisvärt hotell

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
騒音で眠れない
1階の一番奥の部屋に泊まった。 ボイラーの音か、何かの音がバスルームから聞こえて うるさくて眠れなかった。

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ari, Jakarta

Lokasi hotel strategis di Jl. Raya Kuta.
Makanannya kurang enak, rasanya hambar dan variasi makanannya kurang banyak.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
設備很差的旅店
拒絕到機場接客人﹑房間內沒有冰箱簡陋﹑房間本人住105房而隔壁吵雜喧叫及走廊講話聲瓤人無法入睡﹑住3天浴室僅一支牙膏牙刷﹑浴巾黑髒

4/10 Poor

Franziska, Regensburg, Bayern

Disliked: Room comfort
Nicht Europäer geeignet
Leider ist das Hotel nicht für längere Aufenthalte geeignet. Frühstück bietet keine große Auswahl und ist bis auf Toastbrot und Marmelade (?) nicht auf Europäer eingestellt.! Das Zimmer wird nur oberflächlich gereinigt, tote Käfer bleiben liegen. Obwohl Hotel erst knapp über ein Jahr alt ist, wird bereits wieder lärmend renoviert! Wir haben für 2 Wochen Halbpension gebucht.. ABER: nachdem wir das zweite mal zu Abend essen wollten, wurde uns erklärt, dass nur 1(!!!!!) Abendessen inklusive ist bei Halbpension.. Was habe ich an dem Wort Halbpension nicht verstanden (?). Das Personal ist jedoch sehr bemüht und freundlich! Leider insgesamt nicht zu empfehlen!

8/10 Good

Resenär

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell, något avsides
Fina rum, rent och trevlig personal, enda nackdelen är att det är lite långt från centrala Kuta och stranden.