“Overrated Hotel - Very noisy and uncomfortable rooms for a 5 STAR”

The Architecture of the Hotel is modern and clean with nice sandstone walls and timber screens that create a positive overall environment. Our villa was located completely at the top of the 100 steps or more and had a nice overflowing pool though lacked some visual privacy and green vegetation. What we hated though was: 1 The very loud & disruptive noise from the 24/24 hr site opposite the Hotel especially at night. We had to call the reception at midnight to complain and had a very bad sleep with less than 3 hrs sleep the whole night with all the drilling and noise going on. 2. There was a problem with our air-conditioning as the room did not cool down at all during the whole afternoon. There was also a very big noise from the airconditioning condensor unit which is just next to the bedroom. We complained a few times but nothing could be done to resolve this. 3. No black-out curtains in the room so light gets in as the curtains are very small and thin and don't overlap. 4. The spa treatment room was very small, with only 30-40 cms between the 2 massage beds. It was definitely not a positve spa experience to Bali standard though the massage itself was good. In overall, I would not recommend this hotel to anyone looking for a quiet and peaceful retreat in Bali. There are so many great boutique and charming hotels around and the Bale seriously needs a great renovation to be able to match the 5 star luxury standard that they claim.