Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
4.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
They paid and stayed.
for Couplesby Lex from Tarporley
An oasis of tranquilityPosted Aug 10, 2013
Pros: Friendly and helpful staff
Cons: Difficult to think of anything
Location: A great base to relax and explore Bali from
From being collected at the airport until the last minute of our holiday we had the most amazing experience. If you want a relaxing holiday where high quality food and customer service is of paramount importance then this is the place for you. The staff are fantastic and cant do enough to help you. I have stayed in many hotels accross this world and this has to be one of, if not the best.
Not Recommendedby A verified traveler from Mauritius
Overrated Hotel - Very noisy and uncomfortable rooms for a 5 STARPosted Nov 12, 2011
The Architecture of the Hotel is modern and clean with nice sandstone walls and timber screens that create a positive overall environment. Our villa was located completely at the top of the 100 steps or more and had a nice overflowing pool though lacked some visual privacy and green vegetation. What we hated though was: 1 The very loud & disruptive noise from the 24/24 hr site opposite the Hotel especially at night. We had to call the reception at midnight to complain and had a very bad sleep with less than 3 hrs sleep the whole night with all the drilling and noise going on. 2. There was a problem with our air-conditioning as the room did not cool down at all during the whole afternoon. There was also a very big noise from the airconditioning condensor unit which is just next to the bedroom. We complained a few times but nothing could be done to resolve this. 3. No black-out curtains in the room so light gets in as the curtains are very small and thin and don't overlap. 4. The spa treatment room was very small, with only 30-40 cms between the 2 massage beds. It was definitely not a positve spa experience to Bali standard though the massage itself was good. In overall, I would not recommend this hotel to anyone looking for a quiet and peaceful retreat in Bali. There are so many great boutique and charming hotels around and the Bale seriously needs a great renovation to be able to match the 5 star luxury standard that they claim.