Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from perth

Hotel needs serious renovations

Posted Aug 2, 2014
Hotel is getting old. Pathways, restaurant everything except our room which was new needs renovation. During our stay there was noisy construction work and chain saws running. Staff was nice but wouldn't stay again. Place needs a general total renovation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff are first class

Posted Jul 30, 2014
Pros: I really liked how the staff would go to any length to ensure our stay was very special
Location: The location was further away from the centre of Ubud than I had initially thought but the shuttle bus was perfect for our needs
Arriving at the hotel I quickly realised access to our allocated room would be an issue as I had recently broken my leg. Diane, the manageress, checked the system and suggested a one bed villa that was far easier for me to access and she advised I could be collected and dropped off outside the villa at any time. Nothing was too much trouble for Diane and I am so appreciative of her thoughtfulness throughout our stay. All the staff were so caring - many thanks.
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide, SA.

Beautiful scenery and views.

Posted Jul 29, 2014
Pros: The staff were very polite and very friendly
Cons: Some of fixtures(door knobes paint) could do with upgrade.
Location: quiet loaction and only a short transfer into central Ubud.
Very peaceful location, beautiful staff and very helpful.
4 out of 5
Recommended
for Families
by A verified traveler from Melbourne

Lovely grand lid buildings

Posted Jul 21, 2014
Pros: Great pool, ambience and serene location
Cons: Extra shuttle bus services and more variety at breakfast.
Location: Ubud was about 30 minutes drive and rafting very close by.
Loved the faded grandeur of this open airey and traditional Balinese style Hotel. The staff were discreet but helpful. The outdoor shower very nice and poop beautiful. The breakfast menu did not have much variety and the shuttle bus needs to run more frequently.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, New Zealand

Peaceful oasis

Posted Jul 20, 2014
Pros: The setting, the villa, the outside bathroom, the private pool, the staff, the food, the wildlife, the flowers.
Cons: There is some construction work going on to build some new villas but generally this wasn't a problem.
Location: Ubud is fascinating (free shuttle bus from the hotel several times a day). We did many other days trips. I would highly recommend the safair park.
Our family of 4 had an absolutely wonderful time. The staff were brilliant. We had a beautiful room with a private pool. Apparently the hotel was fairly full but it never felt like that - it often felt as if we were the only people there as it is so private. If you are after peace, quiet and tranquility in a beautiful forest setting then we would highly recommend the Payogan.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Serene tranquil paradise

Posted Jul 19, 2014
Oasis set on 16 hectares10 mins out of Ubud. Breathtaking scenery. External buildings a little tired & in need of maintenance but interiors all lovely, clean & well equipped. Authentic Balinese experience away from the hussle of Ubud. Staff were beautiful. Helpful & friendly. Wifi difficult to connect in rooms but fine in main lobby & restaurant/pool area.
3 out of 5
Recommended
for Couples
by A verified traveler from Melbourne

Nice and comfy stay

Posted Jul 7, 2014
Pros: The infinity pool, our large garden villa, the huge outdoor bath
Cons: The overall feel of the resort is a bit dated, staff could lay off trying to sell so many items, sun loungers by the pool were a bit broken
Location: We booked a Bintang Bike Tour through the resort - which was awesome. Catch the shuttle into town and visit Monkey Forest, Ubud Town.
5 out of 5
Recommended
for Everyone
by Snake Eyes from Perth, WA

Very Relaxing

Posted Jul 1, 2014
Staff were very friendly and happy to help with anything we needed. Would defiantly stay here again.
5 out of 5
Recommended
for Everyone
by Mel n Jana from Melbourne

Tranquility a stones throw from Ubud

Posted Jun 10, 2014
Pros: I loved the overall feel of the hotel, so tranquil, picturesque and a pleasure to stay at
Cons: Restaurant food was not on par to food in Ubud
Location: 10 mins by veh out of Ubud, the location is in the village of Payogan, shops near by and a local artist. But Ubud is the real destination here.
We found the Payogan a wonderful getaway after the hustle and bustle of Legian/Kuta. The grounds are amazing, and make you feel like you are staying in an old temple. Our 2 bed Duplex with Pool was amazing, our pool was larger than a lap pool tiled in a dark green/black slate that made you think you were swimming in a mossy covered pond. The 2 bedrooms were large and both had bar fridges, aircon and large King Beds. The outdoor bathroom was amazing and the bathroom at the other end was also very large. We made full use of the buggy service as the property is on a very large hill, its fine walking down from reception, but we found at times the walk up to reception was just a little too much, the buggy service was always there within 2 mins of calling them. . .24/7.
4 out of 5
by A verified traveler

Mixed reactions

Posted Jun 8, 2014
Pros: Nice outlook. Very friendly staff and fast service. Quiet. Huge rooms. Had a nice Balinese cultural feel (not a corporate hotel).
Cons: Lighting was very dim and many lights around the resort not working - had to use head torches to see anything of detail in our room.
Location: Not a lot within a walk from retreat, but cheap taxi to Ubud has a lot to do. Do an eco tour or herbal tour of rice fields - really good 1/2 day.
Unfortunately some minor maintenance and attention to detail required throughout. Photos and web site were a bit more glamorous than actual. Retreat is very quiet and often only a few guests seen. New retreats being built below us were a bit of an eyesore from beautiful valley scenery during our stay. Had our own pool and yard but seemed a bit low on maintenance and quite a few lights and some furniture needed some work (things like room safe not even being bolted in place and a chair that that arms fall off when lifted etc). VERY hilly retreat (like the inca trail) and although they had free buggy pickups, walking is what we do and you get good exercise. Not a lot of access to longer walks - no access to river/valley due to building new rooms. Very dark steps around retreat can be dangerous (take a head torch). Cleanliness when looking behind the first impressions was a bit lax. Business centre and a few rooms seemed a bit dated and unused. Very friendly staff and very Balinese. Very quiet. Nice water features and fish around outdoor restaurant.