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Reviews of VOUK Hotel & Suites

5 out of 5
VOUK Hotel & Suites
Jalan Raya Nusa Dua Selatan, Sawangan, Nusa Dua, Bali

Reviews

8.4

Very Good

Rating 10 - Excellent. 88 out of 221 reviews" "
Rating 8 - Good. 95 out of 221 reviews" "
Rating 6 - Okay. 24 out of 221 reviews" "
Rating 4 - Poor. 12 out of 221 reviews" "
Rating 2 - Terrible. 2 out of 221 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ramil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Cute affordable luxury hotel in Nusa Dua. The staff are superb!
Stayed 6 nights in Feb 2024
Response from Riza Restu Aji, E-Commerce Supervisor on Mar 4, 2024
Good Morning Mr. Ramil, Thank you so much for taking your time to give VOUK Hotel & Suites Nusa Dua Bali review and sharing your experience. We are pleased to know that you were very happy with your stay, it is our pleasure to deliver best service and memorable stay for our guest. We surely looking forward to have you stay again on your next Bali Adventure. Have a fabulous day

8/10 Good

David Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Derek, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a nice quiet area.
Stayed 1 night in Sep 2023
Response from r on Sep 15, 2023
Dear Derek,Thank you so much for taking your time to give VOUK Hotel & Suites Nusa Dua Bali review.We are pleased to know that you were happy with your stay, it is our pleasure to deliver best service and memorable stay for our guest.We surely looking forward to have you stay again with us.Best regards.

10/10 Excellent

Maria Natividad

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel esp for the price. Nothing to complain
Stayed 6 nights in Aug 2023
Response from Riza Restu Aji, E-Commerce Supervisor on Aug 30, 2023
Dear Maria,Thank you so much for taking your time to give VOUK Hotel & Suites Nusa Dua Hotel review and sharing your experience.We are pleased to know that you were very happy with your stay, it is our pleasure to deliver memorable experience for our guest.We surely looking forward for your next stay in future.Best regards.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vouk hotel and suites are absolutely AMAZING. The grounds are gorgeous, the rooms are so beautiful and most importantly, the staff are all sooo nice. It made my solo stay really welcoming. It's isolated from shops and convenience stores though so I spent a lot of my spending money on taxis to Kuta/Seminyak town centre and back each day. Very expensive.
Stayed 4 nights in Aug 2023
Response from Riza Restu Aji, E-Commerce Supervisor on Aug 26, 2023
Dear Janet,Thank you so much for taking your time to give VOUK Hotel and Suites Nusa Dua reveiw and sharing your experience.We are pleased to know that you were very happy with your stay with us, it is our pleasure to deliver best service and memorable experience for our guest.Thank you so much for staying with us.Best regards

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Overall hotel facilities were fine. Although a little run down. Upstairs coffee lounge was closed due to lack of guests. 15 minute walk to the beach. But for the price, was great value.
Stayed 8 nights in Jun 2023
Response from Riza Restu Aji, E-Commerce Supervisor on Jun 14, 2023
Dear Igor,Thank you so much for taking your time to give VOUK Hotel & Suites Nusa Dua Bali review, and sharing your experience during stay with us.We are pleased to know that you were happy with your stay, it is our pleasure to give the best service.Thank you so much for your concern, currently we are on progress to do the maintenance therefore we could accomodate and open all of our facility.Again, thank you so much for staying with us, we surely looking forward to have you stay again with us.Have a good day.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Riza Restu Aji, E-Commerce Supervisor on Jun 1, 2023
Dear Robert,Thank you so much for taking your time to give VOUK Hotel & Suites Nusa Dua review during your holiday in Bali.We are happy to know that your are pleased with our service and facilities.We surely looking forward for your next stay in future.Have a good day.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Riza Restu Aji, E-Commerce Supervisor on Mar 27, 2023
Dear Barry,Thank you so much for taking your time to give VOUK Hotel & Suites Nusa Dua Bali review.We are pleased to know that you were happy with your stay with us, it is our pleasure to deliver best service and memorable stay during your holiday.We surely looking forward for your next stay with us.Best regards.

8/10 Good

Hao

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Too many mosquitos in the dining room.
Stayed 4 nights in Feb 2023
Response from Riza Restu Aji, E-Commerce Supervisor on Feb 15, 2023
Dear Hao,Thank you so much for taking your precious time to give VOUK Hotel & Suites Nusa Dua Bali review during your vacation in Bali.We are pleased to know that our facilities and our service were met your expectations, your note for dining room issue will be our point subject to be improved.Best regards.

10/10 Excellent

Viorel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Riza Restu Aji, E-Commerce Supervisor on Mar 8, 2023
Dear Viorel , Thank you so much for taking your precious time to give VOUK Hotel & Suites Nusa Dua Bali review. We are pleased to know that you were very happy with your stay at VOUK Hotel & Suites Nusa Dua Bali, it is our pleasure to deliver best service for our staying guest. We surely looking forward to have you stay again at VOUK Hotel & Suites Nusa Dua Bali in your next holiday. Have a great day!. Best regards.

10/10 Excellent

Verified traveler

Stayed 9 nights in Mar 2020
Response from VOUK Hotel and Suites Management on Apr 3, 2020
Dear Valued Guest, Thank you very much for staying at VOUK Hotel & Suites. We are delighted to hear that you have enjoyed your stay with us. With your support, we will continue to evolve and improve to provide better service and facilities to our guests. We look forward to welcoming you back at VOUK Hotel & Suites.

10/10 Excellent

Mukeshjung, Nepal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay at really good price. Best stay in Bali so far.
Stayed 5 nights in Sep 2019
Response from VOUK Hotel and Suites Management on Feb 15, 2020
Dear Mr. Andreas, Greetings from VOUK Hotel and Suites, Thank you very much for staying at VOUK Hotel & Suites. We are delighted to hear that you have enjoyed your stay with us. With your support, we will continue to evolve and improve to provide better service and facilities to our guests. We look forward to welcoming you back at VOUK Hotel & Suites.

6/10 Okay

Stephanie

Traveled with partner
Liked: Staff & service
Lots of pros and lots of cons. Pros Breakfast was fresh and we could order eggs how we liked them Breakfast staff were friendly and got to know our order which was a nice touch Upgraded to suite No one else around the pool all day, we had the choice of lounger Gardens were always very presentable and well looked after by staff The hotel was generally clean. Fresh fruit bowl, bottled water and mini bar in room Pasek who worked at the bell desk would take you to the beach/shops whenever you wanted to Cons Huge renovations to the lobby, walkway and one of the restaurants which we were not made aware of before or after booking Hot molten metal dripping through the roof of the breakfast dining area because of building work above Pillows on the sofa in the suite had stains on them and were discoloured The shower would not drain and flooded the bathroom once and then nearly a 2nd time even after staff had ‘cleared’ the issue Being woken up by 6 buses, shouting drivers, reverse beepers and keeping the engines running every morning to take all the Chinese guests on day trips We were the only western guests and this can be a pro and a con at the same time. Once the hotel was full of people, our toilet began to smell. All other staff who worked at the bell desk wouldn’t take you anywhere on the shuttle because it wasn’t the right time in the schedule. Even though no one else was around to use it?
Stayed 8 nights in Sep 2019
Response from Best Regards, VOUK Hotel and Suites - Management on Feb 15, 2020
Dear Our Valued Guest, Greetings from VOUK Hotel and Suites, On behalf of management, we are sorry to hear that your stay with us was unpleasant. Your review is very important to us, from which we are able to re-evaluate and improve our services to make your staying experience better in the future. We will keep them in mind for improvement of the hotel. As a 5-star hotel, we have implemented some hotel regulations for the comfort of all guests staying in the hotel. We hope we will have another opportunity to serve you better when you return to our property in the future comes. Should you need any further assistance, please do not hesitate to contact us. Thank you for your kind attention.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property, spacious rooms, friendly staff etc. We received a room upgrade, airport transfers, they really were great. You need transport for everywhere as it is a little too far to walk to the more lively restaurant areas. You also need to pre book and sauna or steam room sessions as they take 15 mins to warm up. They are the only slight inconveniences
Stayed 5 nights in Aug 2019
Response from Best Regards VOUK Hotel and Suites Management on Feb 15, 2020
Dear Mr/s. Mi Young, Thank you very much for staying at VOUK Hotel & Suites. We are delighted to hear that you have enjoyed your stay with us. With your support, we will continue to evolve and improve to provide better service and facilities to our guests. We look forward to welcoming you back at VOUK Hotel & Suites.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff--always happy to help Free mini bar replenished daily Complimentary massage offered due to inconvenience Free shuttle to and from airport Regular complimentary shuttle to bali Collection Nice big swimming pool
Stayed 4 nights in Jul 2019
Response from VOUK Hotel and Suites - Management on Feb 15, 2020
Dear Mr. Andreas, Greetings from VOUK Hotel and Suites, Thank you very much for staying at VOUK Hotel & Suites. We are delighted to hear that you have enjoyed your stay with us. With your support, we will continue to evolve and improve to provide better service and facilities to our guests. We look forward to welcoming you back at VOUK Hotel & Suites.

10/10 Excellent

AIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Bali
All good
Stayed 4 nights in Jul 2019
Response from VOUK Hotel and Suites - Management on Feb 15, 2020
Dear Mr. Andreas, Greetings from VOUK Hotel and Suites, Thank you very much for staying at VOUK Hotel & Suites. We are delighted to hear that you have enjoyed your stay with us. With your support, we will continue to evolve and improve to provide better service and facilities to our guests. We look forward to welcoming you back at VOUK Hotel & Suites.

6/10 Okay

Verified traveler

Nude Dude in Nusa Dua
The experience could’ve been better. On the one hand the staff is very friendly. However, there was a bit of confusion upon arrival because there was no vehicle to pick me up and I was unable to reach anyone at the hotel by email or phone. So I took a taxi. Checking in was easy but after a long day, I just wanted to rest without interruption so I put the do not disturb sign on. However, while I was in the shower a housekeeper came in anyway. While standing naked in the shower, I had to explain to him that he needed to come back to service the room. Again, he was real nice but I was shocked that it happened. Like a number of resorts in Nusa Dua, this is probably best for those traveling with family or small groups. A bit far from the action, but that’s what I was looking for this time around.
Stayed 2 nights in Sep 2018

4/10 Poor

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don't bother unless you're chinese.
This is the 4th time I've stayed at this resort. It had changed ownership/been rebranded twice since. Unfortunately it's now targeted directly to the chinese. We were the only non Chinese there. We were literally pushed around in the buffet, had them banging on our door at all hours (kept getting the wrong room) and had them screaming in the pool beside our room until late at night. The resort is beautiful but little things were annoying like very very slow service around the pool (given buzzer to push but no one came twice), waterfall into pool so loud you have to yell to the person beside you, no paper menus/conpendiuim in room (everything on tablets which didn't work properly), tv remote really hard to use (couldn't turn tv off as button didn't work), aircon wouldn't adjust so cold all the time. Buffet only designed for asian cuisine (had to ask the chef for a piece of bacon. Such a shame as the resort itself is beautiful and the staff are very friendly but just not as good as it used to be. Definately wouldn't bother unless you're chinese.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great hotel but needs lots of improvement
The rooms are great and spacious. It was also clean and have good amenities. Hotels has great pool and cool view. The only downside is the slow service and hotel management. Breakfast and room service were slow. Lots of food tray left empty and it took time to get it refiled even though we were there at 8 AM and breakfast is served till 10AM and there were tour group stayed in the hotel. Charges 100k for extra room key, the management is not helpful and didnt show themself when there was an issue with check in. Things were not communicated well between the sales team and the Front office, and rather let the FO deal with problem. Overall the stay was so so but not going to reccomend it for a group trip and will not stay at this hotel again next time.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jenny1110, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Breakfast was good n pool was also good All staff was kind Recommend :)

10/10 Excellent

JP, PH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good amenities especially the pool
Clean room, good furniture, Attentive staff.. I enjoyed the pool and the gym though it's lacking with equipment.

4/10 Poor

hengkyanto, jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stealing doormate and bathrobe???
Honestly i dont know where to start.. too much dissapointmeent. The Loudspeaker was next to our room. You can hear the bass even at the lowest volume 24/7 it just like a vibrating mobile phone. room was dirty, wallpaper mostly peeled off, balcony was sooo dirty, water was stinky when we first turn on the tap and it was splashed to my face on the first place yuckkk, and the hotel were under renovation and sooo noisy,but no notice until we paid for it and staying there. When we checked out, the were blaming us stealing their bathrobe and doormate seriously??????? But the cleaner didnt replace it when they make up the room, then They force us to pay untill we show and open up all our luggage for them to check. And they are really checking into it.. i mean, really??? but Nothing was found offcourse, then they let us go, but it was sooo embarrasing.we rented a bike for 100k/day from the hotel, but it outsourced from some old local guy with an very old bike which has no power at all to went uphill, seriously??? Poor... poor...... the only good this is only the food.. staffs are welcoming when we arrived and some complimentary choc and my name was written on the leave in the room, thats some plus point. But overall... 2stars is good enough.. if they are renovating, i hope they will improve in a lot of ways.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pauline, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Staff were friendly, rooms were modern, wifi great

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous holiday
We were at this hotel for 16 days. We were very happy with the everything and can't wait to return. The staff were fabulous and would go the extra mile to ensure customers were happy. Hotel is located out of the main village but getting a taxi was no issue. Courtesy bus to the beach and shopping also provided.

10/10 Excellent

Evelyn, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous getaway
We had a fabulous time at Vouk. Very relaxing and staff are friendly and very helpful?

10/10 Excellent

Evelyn L.

Liked: Cleanliness, staff & service, room comfort
Fabulous holiday exoerience
We had a wonderful experience at this hotel. Booked in for 11 days and enjoyed every minute of it! Flights home have been cancelled and it is no issue to extend on a daily basis! Wonderful service! Staff very friendly and go above and beyond to ensure customers are happy. Would recommend this hotel to everyone! Will definitely be returning....once we get to go home that it! Lol

10/10 Excellent

Garrett, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service in Bali
Truly enjoyed my stay at this property. Buildings need a little cosmetic touch ups, but the Staff was truly incredible, especially Ulan at the front desk. She is one in a million. Great personality and service. All other employees we encountered...security, porters, groundskeepers, wait and kitchen staff, etc, were all so pleasant, courteous and professional. I am planning to return to Bali next year and will definitely book my room at the Puri Nusa Dua again.

4/10 Poor

rose retired, melbourne australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly maintained hotel.
Breakfast and staff very good. The pool was lovely the rest needs work.

8/10 Good

lesley, Melbourne , aus

Liked: Cleanliness, staff & service, room comfort
close to the beach,
traveled with kids. kiddie friendly pool but nice & relaxing for adults too. Free tuk tuk service to beach & back every hour, at beach free lounges & umbrella's for guests. Can buy massage drinks & food at beach too. Staff super friendly and helpful with things to do. My child was sick in entrance after a tour, this was no trouble for them to clean up, they even called room later to ask if she is was OK & even offered advise for her recovery, very sweet. breakfast hot food changed daily.

8/10 Good

Verified traveler

Liked: Staff & service
An acceptable hotel - you get what you pay for.
Although the location is further away from the main Nusa Dua centre, I like the tranquillity and greenery around the hotel. There aren't any shops or restaurants close-by so either eat in the hotel restaurant (I had dinner there once - Beef Rendang and was very satisfied with the quality and quantity) or take the free van shuttle to Bali Collection where there're lots of choices. Geger beach (go by free shuttle or walk for 20 mins)is a lot more appealing than Nusa Dua beach which is near Bali Collection.

8/10 Good

Joseph, MELBOURNE. VIC. AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had problem with shuttle to Bali Collection. Is to far to walk and no near shoping sentre to have dinner and shopping. Shuttle coming alwayes full and people don't know what to do. With respect Joseph & Elizabeth

8/10 Good

Aij-Lie , fresh meadow , New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with big and clean room
We stay for 4 days with 8 rooms, every body happy with the big and clean room, breakfast good in this price, friendly staff, but baggage transport is not convenient , hotel staff must help to dissolve this problem , even they TF us we can carry our baggage using the elevator in the side door, but too small road, it is difficult to stop there even only for dropping the baggage, and hotel staff not helping in this part, unfortunately!

8/10 Good

JaxNMana, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Good experience
My hubby and I, along with our 11mth baby stayed here for three days. We had a great experience. Staff were helpful and nothing was ever a prob. Food was great, buffet breakfast everyday and we also had a buffet BBQ dinner the night we arrived, it was amazing! We both went to Chakra Spa, very good massage and facial, slightly more expensive than treatments in town. Went for a look at Bali collection, we really liked the laid back atmosphere. Took the shuttle to Greger beach. This was good, not too busy, day beds and umbrellas, food available which directly contributes to Local economy rather than massive hotels. Used laundry service, ended up with the cleanest clothes we've ever had. Very impressive. Only negative feedback would be that they need to clean their showers better as there was mould in the corners. Overall was a very satisfying stay here. Thanks to the awesome staff at Puri Nusa Dua. If u are looking for a laid back place to take your family, Nusa Dua is the place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very helpful and responsive staff.

4/10 Poor

Jason Lim, Melbourne, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in need of maintenance!
When it rains, the whole hotel is leaking, but not in my room. Floors are wet. Breakfast is fantastic, but DO NOT go for their lunch or dinner because their food are not edible. Hotel staffs are very friendly which I like the most. Rooms are also in need of renovation, the toilet disperse some sort sewerage smell every time I use it, also permanent wear and tear on tile walls and floor, one of our rooms got the wallpaper peeled off. Swimming pool is excellent, no complains about that.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good hotel to stay
I was first provided worst room with water leaking from the wall. On my complaint they shifted me to another room. However still the rooms were not clean. No play area for kids. Can't make phone calls to outside.

10/10 Excellent

kate, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Friendly, good breakfast, AMAZING MASSAGE , convenient, had a lot of transfers, safe, room smelt a iut funny like wet towel, air con was good, balcony was nice would recommend it to anybody really lovely made my experience in Bali really worth while.

10/10 Excellent

julian, north east Victoria

Liked: Cleanliness, staff & service, room comfort
Quiet spot
Hotel in a quiet spot lovely pool. Staff extremely helpful. Taxi easy to get and will only cost 3 bucks anywhere in Nusa Dua. Lots of restraunts nearby. Dont let concierge book seafood dinner for you. They send you on a 40 min trip and restraunts more expensive than Australia. Trip to kuta will cost around 15 bucks.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
nice

10/10 Excellent

rangitukia, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the puri hotel
It was so beautiful I highly recommend the puri great staff they are so friendly beautiful accommodation stunning views, beautiful layout. The pool was awesome and I can't forget the free international buffet every morning it was everything and more and can't wait to go back thankyou so much

8/10 Good

Penny, Australia - QLD - Gold Coast

Liked: Staff & service
Facilities: Typical; Value: Moderate; Service: Friendly, Courteous; Cleanliness: Tidy; Awesome rooftop Pavillion with views which was the setting for my sisters vow renewal reception.

8/10 Good

Samantha, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the busy Kuta
it was lovely to stay at the resort apart from the peoples who suppose to clean out room never do. so i always have to ring them up and get them to clean our room which is not good enought! Wasnt happy with that! If they did i would rate a better star!

8/10 Good

Rob, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a beach holiday
Stayed January 26 to Feb 6 2015, off season rate was about $85/nt. Best things about this hotel are the exceptional staff - very friendly and helpful, the super comfy beds, the breakfast (buffet with lots of good choices) and the pool (plenty of shaded areas to get out of the sun in the daytime). I think that the service, breakfast and pool were even better because the hotel was nowhere near full. 'Could be better' would include the housekeeping, and the building fits and finishes and building maintenance e.g. the shower drain was rough cut in the floor with a tile covering instead of a stainless steel insert and the shower was not sloped properly, door trim needs stain etc. Not a big deal if you are just looking for a comfy place to hang your hat while enjoying all that Bali has to offer!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel,close to the beach
Me and my family were very happy about the hotel and the staff is very friendly and helpful and polite. Thanks

8/10 Good

Jo, Perth WA

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable rooms, pool area relaxing
Restaurant prices for dinner are quite high, portion sizes are small however food was fresh and tasty Staff in Rasa restaurant particularly Au, Ruth and Rati were extremely friendly, professional and welcoming at all times Room was comfortable,clean and housekeeping kept my room spotless at all times. My only complaint is I found the Assistant Manager to be unprofessional towards hotel guests

6/10 Okay

Pammo, Perth Western Australia

Liked: Cleanliness, room comfort
Quiet hotel nice pool
Check in at 3pm we arrived just after told our 3 rooms were not ready had meal in restaurant had to go get our own luggage which was still down front of hotel when our rooms were finally ready. Toilets near restaurant not very clean. Hotel bit secluded need to get taxi everywhere or try and catch shuttle bus which seemed to be full when it got to our hotel. Daughters room had a few minor issues which when advised they fixed straight away and filled up her mini bar as compensation. Pillows were to die for

6/10 Okay

raelene

Liked: Cleanliness, property conditions & facilities, room comfort