Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Not 5 star

Posted Aug 13, 2014
Pros: Pool
Cons: Restaurant staff knowledge and attentiveness, gym equipment, general upkeep of resort...it's looking its age
Location: Good location, nice and quiet
We stayed here for 2 nights after spending time at Maya Ubud. For two different 5 star resorts, the difference was huge. The staff were very friendly at the Ubud village and the pool and grounds were beautiful, however the resort is by no means five star. The food was really disappointing, the gym equipment old and not working. We ordered some mojitos at the pool bar which took half an hour to arrive and when they did, had no alcohol in it. This property would have been great in its hey day, but is now really over priced and underwhelming. Maya Ubud on the other hand is pretty much the same price and we could not find a single fault with it.
5 out of 5
Recommended
for Everyone
by Sujatha from Singapore

The most outstanding resort in Ubud, Bali

Posted Jun 1, 2014
Pros: The customer service is outstanding at this resort and exceed expectations. The staff personalize their service and attend to every guest need.
Location: Ubud town, Ubud Palace, Ubud Monkey Forest.
We had an excellent stay in Ubud Village Resort & Spa. It has an extremely beautiful location amidst the rice paddies of Ubud. The views are absolutely impressive with 360 degree views of natural surroundings. The garden and infinity pool is picturesque. Their spa is reputed to be also one of the best in the world! They have a good shuttle bus service to town as well.
3 out of 5
Recommended
for Couples
by A verified traveler

Beautiful Resort - Poor service

Posted Apr 23, 2014 on Hotels.com
The resort is really on a stunning property and was very well built. However the service was lacking in many ways. It seems like someone implemented a standard work for all jobs at the resort and the staff treats these as the 'rules' of the resort. For example, they try to make you feel comfortable by taking your bags when you arrive and deliver them to your room. However, the bell hop was not available when we arrived and they told us to go to our room and wait for the bags to arrive. I insisted that the bag service was not necessary and I would carry my bags myself. The staff said it was their policy and I couldn't bring my own bags. After a day of traveling around the island all I wanted was a shower and a change of clothes - but I was forced to wait for my bags. This kind of "service" is what you can expect. Well intended, but poorly executed.
5 out of 5
Recommended
for Everyone
by Karen from Melbourne Australia

Superb accommodation in tranquil surroundings.

Posted Apr 23, 2014
Pros: All of the above including relaxing in the sunken bath.
Cons: Breakfasts were great but the hotel dining could be improved.
Location: Quiet location...couldn't hear the traffic. We were there for rest and relaxation so we didn't want to do any of the activities on offer.
We were blown away by our villa and surroundings. We had only booked for 2 nights and extended our stay an extra night (forfeited our accommodation at a hotel in Seminyak). We thought we were in paradise whilst having breakfast overlooking the rice fields watching the procession of ducks. The aromatherapy massage was the best I've ever had. The staff greeted us on first name basis and catered to our every need. The free courtesy car to Ubud enabled us to visit the Monkey Forest, great restaurants and fantastic shopping. We even witnessed a wedding procession. My next trip to Bali will definitely include this resort.
5 out of 5
Recommended
for Couples
by Donna from New Zealand

Very Lucky

Posted Apr 15, 2014 on Hotels.com
This hotel was simply amazing. My husband and I enjoyed every minute of the duration of our stay here. We had an unfortunate circumstance where we were out and about for the whole day one of the days of our stay, returning around dinner time that night for a massage at the spa and a relaxing dinner. It was not long after that my husband noticed that his wedding ring was missing from his finger. We searched high and low, and also notified reception incase it had been handed in. The next day we checked out and had written off any chance of finding the ring again as it could have been lost anywhere around central Bali. The hotel staff were sympathetic to our loss and deemed to search high and low through our room for us incase it was lost in there somewhere. Later that day we returned to the Hotel to check if there was any news on the ring. Amazingly the ring was found in the bottom of the pool in our villa, and returned back to us! Such amazing staff to go the extra mile for us, firstly to find it, and secondly to return it with enormous smiles on their faces.
4 out of 5
Recommended
by Robin from HK

Posted Apr 12, 2014 on Hotels.com
Friendly staff, but maybe a bit slow. Private Villa are not very private at all since other guests can easily walk passed and sneak on your topless hot gf.
4 out of 5
Recommended
for Couples
by KM from London

honeymoon stay

Posted Mar 9, 2014 on Hotels.com
the resort was good, although given that it was our honeymoon (and they knew), we were expecting to be pampered a bit more, just like the other hotels pampered us during our honeymoon.
5 out of 5
Recommended
for Getaway With Friends
by W from Toronto

Amazing stay

Posted Mar 7, 2014 on Hotels.com
The hotel is great. We had a one bedroom villa with private pool. The villa is spacious and clean. The pool is small but private! It takes about an hour to get here from the airport and cost us about 250k rupees. The hotel offers a free shuttle to ubud town which is a few minutes drive. We loved our sty and would definitely return.
5 out of 5
Recommended
by Bintang01620 from Scotland

Definite 5 star

Posted Feb 10, 2014 on Hotels.com
Great grounds and particulatly good views from the breakfast area. Subject to traffic then around 10 mins into town on the shuttle bus (free) and a reliable service, hence location perfect. If anything then the staff are over-attentive so no concerns there. To be critical then our villa (#420) had limited padi views despite being labelled accordingly, and we could hear the electrical generator to an extent meaning we didn't get it to be properly quiet when out by the pool.
4 out of 5
Recommended
for Couples
by Sal from Perth

Beautiful surroundings Great Location

Posted Jan 13, 2014 on Hotels.com
Everything about this resort was great, the rice paddy views were lovely the rooms private and very clean and service was excellent. The free afternoon tea also worth scheduling around your day. Only downside was the bedding and towels were a bit tired and could do with replacing.