Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Comfortable resort with a fabulous team.

Posted Sep 16, 2014
Pros: Great value for money.
Cons: Nothing. Just keep going the way you are.
Location: Beach front. No need to go out. Just enjoy the hotel.
We stayed for a total of three days. Every thing, including food, staff, service and facilities were par excellence. Very well managed property.
5 out of 5
Recommended
for Everyone
by A verified traveler

Simply love the beach, the dream bed and the room!

Posted Sep 15, 2014
As a SPG member, I got free room upgrade to a new wing. We woke up too late, did not try their breakfast buffet, the welcome fruits are just enough for us. If you are amazed by the dream bed along the beach, remember to reserve one during check in.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth WA

Nice hotel close to the beach

Posted Aug 20, 2014
Pros: Proximity to beach and Bali Collection complex. Friendly staff, good service around the pool, cleanliness of rooms, Beautiful gardens.
Cons: The management of saving sunbeds for extensive periods of time can certainly be improved.
Location: Benoa beach with all the water sports, Bali Collection shopping, restaurants and massage/ spa facilities. Nusa Dua blow holes.
Enjoyed our stay, a couple of things we thought could have been better - the sunbed situation around the pool is not managed as well as it should be, a number of times we would came to the pool and there were no beds available, yet there was lots vacant for a long time but with belongings on them. We had a couple of meals at the Ikan restaurant that we didn't feel were up to 5 star also the one meal we had at Hamabe ( Teppinyaki) again for a 5 star restaurant was pretty ordinary. However, staff in general were all very friendly and attentive, our room was always made comfortable, breakfasts were always generous and lots to choose from. Service around the pool was always very good, nice food served. Grounds and beach front were kept exceptionally clean and well manicured.
5 out of 5
Recommended
for Families
by A verified traveler from NZ

Fabulous big resort experience!

Posted Aug 8, 2014
This resort is huge (which is not everyone's cup of tea) and very family oriented. (Probably not ideal for a romantic couple get away). Large comfortable rooms, wonderful service from friendly and attentive staff. Hotel breakfast Buffett is superb - amazing selection and good value. The restaurant meals, poolside and room service food was also excellent. The Heavenly Spa is pricey but fantastic.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and new hotel

Posted Jul 28, 2014
Has running path, windy beach....but food are costly. And not many choice of restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Jul 24, 2014
Overall very good, loved the new pool area, food was great, only negative was our room had a very musty smell
4 out of 5
Recommended
for Everyone
by lillaes

Great Staff

Posted May 19, 2014
Pros: the staff
Staff were excellent. Rooms could do with refurbishing - they were a bit dated and tired
5 out of 5
Recommended
for Couples
by C&J from Scotland

fantastic end after 2wks touring the Gili Islands

Posted May 2, 2014 on Hotels.com
This hotel provided us with all the comforts and standard of service we were longing for after staying in beach shacks on the Gili Islands. The only problem was that one night wasn't enough!
4 out of 5
Recommended
for Business Travelers
by conferree from australia

as expected

Posted May 2, 2014 on Hotels.com
performed at a level that is expected for this type of hotel
5 out of 5
Recommended
by Zoe from Perth

Comfy hotel with plenty of amenities

Posted Apr 29, 2014 on Hotels.com
Nice comfortable hotel. Would have liked a proper full sized balcony however none of the rooms seemed to have them.