Outdoor pool, pool umbrellas, sun loungers
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Reviews of Villa Air Bali Boutique Resort

4.5 out of 5
Villa Air Bali Boutique Resort
Jl. Lebak Sari, Br. Taman, Petitenget, Seminyak, Bali

Reviews

9.2

Wonderful

Rating 10 - Excellent. 45 out of 65 reviews" "
Rating 8 - Good. 14 out of 65 reviews" "
Rating 6 - Okay. 3 out of 65 reviews" "
Rating 4 - Poor. 3 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

SABITHA

Traveled with family
Liked: Amenities, property conditions & facilities
Quiet nice , clean , like home away home stay
Stayed 4 nights in Dec 2023
Response from Roy on Dec 24, 2023
Dear SabithaThank you very much for your kind review on your recent stay with us at Villa Air Bali! We appreciate you enjoyed the resort and felt at home!We hope to be able to welcome you back soon and are wishing you a Merry Christmas!Warm regards,Roy SuerCluster General Manager& the Villa Air Bali family

4/10 Poor

Christopher

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel but lacked customer service
Overall the property is quite nice, however, I would not have it as a five star hotel. The area of Seminyak is not the best place to be in Bali and the hotel is a good bit away from where you want to be and all of the roads have no footpaths and is pretty crazy to walk along. Pros: - Villa is lovely with big outdoor space and private pool. - Staff are nice but lack common awareness for guest experience. Cons: - Found mouse droppings all over the Villa. - Area is awkward to walk anywhere to and requires taxi (they offer a shuttle within seninyak but are largely too busy to drop you or can only take you 5 mins down the road). - Food was not great in the restaurant and very much dead. - Went to watch the music in the restaurant on the Sunday (supposed to be playing from 6 - 9) but the musician was gone for a 45 min break (during a 3 hour set) and didn’t get to see him. - Spa is way overpriced in comparison to local spas. - Only had breakfast once during 3 night stay as they don’t serve before 7. They charge 180k for the floating tray. I was hoping to get this waived as I only breakfast once but they were unwilling to do so.
Stayed 3 nights in Oct 2023
Response from Roy on Nov 1, 2023
Dear Christopher,Thank you for your feedback. We regret that we could not meet all your expectations during your stay. We are continuously improving our services and quality, all villas undergo a rigorous maintenance schedule. Our location in Petitenget is often complimented by our guests, as also reflected in our high location rating. Sidewalks indeed are not everywhere available on our road, we are liaising with the city council on this since some time and have taken this year the initiative to pave our resort front with a sidewalk. Warm regardsRoy SuerCluster General Manager& Villa Air Bali Family

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Brilliant
From the time you arrive to the time you leave the staff are uber attentive. The villas are spacious, clean and the outdoor kitchen lounge and pool are an added bonus. The food served is also great.
Stayed 4 nights in Sep 2023
Response from Roy Suer on Sep 14, 2023
Dear Chris, Thank you very much for staying with us at Villa Air Bali Boutique Resort & Spa and for your kind review and rating. We truly appreciate your kind compliments on the service and team, which I will gladly share. Please do not hesitate to contact us for a repeat visit. We would be glad to be able to welcome you back! Kind regards, Roy Suer - Cluster General Manager & the Villa Air Bali family

10/10 Excellent

Murray

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Roy - CGM on Aug 30, 2023
Dear Murray, Thank you very much for staying with us at Villa Air Bali Boutique Resort & Spa and for your kind review and rating. Please do not hesitate to contact us for a repeat visit. We would be glad to be able to welcome you back! Kind regards, Roy Suer - Cluster General Manager & the Villa Air Bali family

4/10 Poor

Tik Man

Disliked: Cleanliness, room comfort
The villa is big but look very old,
Stayed 4 nights in Oct 2022
Response from Roy CGM on Oct 28, 2022
Dear Tik Man, Thank you very much for your kind review. I appreciate you enjoyed the size of the villa yet must acknowledge you were otherwise dissatisfied with your stay. Our resort is well-maintained and regular renovations are being carried out to keep Villa Air Bali an oasis in Petitenget. Since you did not leave much information about your dissatisfaction, please feel free to contact me personally. We take guest feedback very seriously and after all, we want to make things right. Kind regards, Roy Suer, Cluster General Manager & the Villa Air Bali family

10/10 Excellent

Fouzia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa is very beautiful, the stuff were super kind and helpful I definitely recommend this place And will be back
Stayed 4 nights in Sep 2022
Response from Roy CGM on Oct 14, 2022
Dear Fouzia, Thank you very much for your review and feedback. I very much appreciate your comments on our staff which I will gladly pass to our family of team members. Please do not hesitate to contact us for a repeat visit. We would be glad to have you back! Kind regards, Roy Suer - Cluster General Manager & the Villa Air Bali family

10/10 Excellent

Avii

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2022
Response from Roy - CGM on Oct 14, 2022
Dear Avii, Thank you very much for your kind feedback and rating! If you have a spare moment, we would appreciate to hear about your memories and would be very grateful to read your review about the days you have spent at Villa Air Bali. Feedback is always inspirational and motivating for our team. Please do not hesitate to contact us! Warmest regards, Villa Air Bali family

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2020
Response from Sasmita on Feb 28, 2020
Dear Guest, Thank you very much for your rating! If you have a spare moment, we would appreciate to hear about your memories and would be very grateful to read your review about the days you have spent at Villa Air Bali. Feedback is always inspirational and motivating for our team. Please do not hesitate to contact us! Warmest regards, Villa Air Bali family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, amazing staff and excellent location
Stayed 4 nights in Sep 2018
Response from Emily & the Villa Air Bali family on Sep 12, 2018
Dear Guest, Thank you very much for your lovely review on Expedia.We are very pleased to read that you have enjoyed the resort, the service, spa and your private villa.We would be proud to be able to welcome you back one day to our beautiful island of gods. Feel free to contact us for your personal offer. Emily & the Villa Air Bali family Online Marketing Executive

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Emily Siao on Jan 27, 2018
Dear Guest, Thank you so much for this five stars review! It has been a great pleasure for us having you with us. We truly appreciate that you are taking the time to share your experience! Emily Siao Online Marketing Executive & the Villa Air family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff very accommodating and helpful. They respond quickly to requests. Breakfast was good too. The villa was well kept and maintained. They knew I had 2 kids and prepared kid toothbrushes and toothpaste for them. Thats very thoughtful of them. Also included a float for the pool!!
Stayed 4 nights in Nov 2017
Response from Emily Siao on Dec 8, 2017
Dear Guest, Greetings from Bali! It is a true pleasure to read your words and to acknowledge how much you enjoyed your stay at Villa Air Bali! I am delighted to receive such feedback which confirms our team member. In addition, it is rewarding to know that our kids & family friendly amenity really help. I will make sure that your kind words of recognition will reach all of our team members. Kind regards, Emily Siao Online Marketing Executive & the Villa Air family

10/10 Excellent

Kirsty, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value luxury accommodation
Staying for the last couple of days of our holiday and wanted to treat ourselves. Amazing accommodation - luxurious, and felt like we were staying in LA or something! excellent value for money and nearly had to be dragged out when we had to leave.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Upgraded villa with outdoor living was amazing. Did not really use any of the communal spaces.

10/10 Excellent

Kirsten, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect escape from the busy streets of Seminyak
My first impression when I walked through the door was "Wow!" The villa was even better that the photos. My partner and I didn't want to leave. It was a peaceful escape from the madness of the busy streets. I would highly recommend this boutique style of accommodation over the commercial big name resorts if you're looking to get some zen.

10/10 Excellent

Aarti, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the lap of luxury!
My husband and I stayed here for 3 days. The only drawback of this place is that you won't feel like leaving from there. The services provided are so far the best we got compared to the other 5 star hotels. We are looking forward to staying here again.

8/10 Good

L, Perth, WA

Liked: Cleanliness
Secluded villa in Seminyak
Lovely peaceful villa with private pool. Comfortable beds and a lot of day beds around the villa for lounging. Staff attentive and friendly at all times. Main entertainment unit is outside so a bit difficult to hear/watch with outside light and environment. Many breakfast options but quality is so-so. Convenient transport into Seminyak. Villas geared towards Japanese tourists.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chris Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Great service

4/10 Poor

Jane, Bristol, UK

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing.
The service and food here were excellent but the accommodation was disappointing. The bedroom in our villa was small and dingy with very little wardrobe space and an air con unit that could not keep it cool. it had poorly fitting sliding doors to an open air bathroom with outside shower. The pool was dirty with vegetation and the wifi not working. They were quick to sort this out for us but the wifi is very slow and restricted to a single user. Having come from a delightful villa in Jimbaran we were also disappointed by the absence of any iPod connection. The rainy season was a it's peak with storms overnight and so water poured into the open air areas frequently. On very shiny marble floors my partner had a very bad fall one evening. This accentuated the lack of a single comfortable chair in the villa. If you are a sun worshipper the only place to sunbathe was in the pool everywhere else was in shade. The place could be delightful and is in process of refurbishment but that did not help us. We had chosen this accommodation after a busy sight-seeing period while staying in Jimbaran. We wanted to just chill with our own pool, our music and some sun bathing. If that's your plan - this is not the place for you!

8/10 Good

Nutt, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Stay in Bali
We decided to choose this hotel by ourselves in the last minute due to some problem with our travel agent. However, it turned out to be a pleasant choice for us. We stayed in a one bedroom villa with a private pool. The hotel was peacefully beautiful, the staff were nice and polite ( I wish they could help me more with information on dinning, activity, or good travelling spot, though), and breakfast was great with 4 choices. We got a chance to try the spa there and was ok with it, We think spa was one of the think they could improve. The location was not so bad, they provided bicyble therefore we could explore the neighbourhood and visited the beach within 15 minutes. We were happy with the hotel and will recommend our friends to stay there.

10/10 Excellent

Benjamin, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Hotel
We recently spent 3 nights at Villa Air Bali on our honeymoon and found it the absolute perfect way to start it off. Everything about the hotel was great. It quite possibly was the nicest hotel experience we've ever had. Come here if you want to relax for a few days.

8/10 Good

Brooke, Perth, Aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and peaceful
Service was impeccable!

10/10 Excellent

Miranda, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, amazing experience.
Villa Air Bali came highly recommended to me by my hairdresser, I now will recommend them to anyone and everyone I meet going to Seminyak. The staff were so friendly and helpful, they would bend over backwards to improve our stay in any way. Our room was amazing!! However this was mainly due to a booking mix up that left us staying in their 4 bedroom ultra-deluxe villa. After a week sharing a room with a friend we realised we'd hit the jackpot scoring this huge villa. We basically didn't leave it, it was so great. The villas are located a short distance from Oberoi st, but there is a free shuttle, or taxis cost only about $(Au)1.50 to the main street or the beach. The spa services at the Villa Air are superb too.

8/10 Good

Masayuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食が美味しい
朝食のクオリティーが最高 ビュッフェスタイルではなく、セレクトして注文する形ですが、美味しかった。
Stayed 2 nights in Jan 2024
Response from ジャパニーズセールス　Kanako Mori＆ヴィラアイルバリファミリー on Jan 9, 2024
Masayuki 様この度は、ヴィラアイルバリをご利用頂きまして誠にありがとうございました。またご感想をご投稿頂きました事、あわせてお礼申しあげます。当ヴィラは、ヴィラもしくはレストランで朝食場所をお選び頂いております為、ご自身でお好きなものをお選び頂きご用意させて頂いております。今回当ヴィラのご朝食をお喜び頂けたとの事、大変嬉しく思います。キッチンスタッフにもMasayuki 様からのご感想をお伝えさせて頂きます。頂戴致しましたご感想はキッチンスタッフもとても嬉しく今後も励みになる事と思います。ありがとうございました。また機会がございましたら是非ヴィラアイルバリへお帰り下さいませ。またお会いできます事をたんしミニお待ちしております。

8/10 Good

Shiori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from ジャパニーズセールス　Kanako Mori＆ヴィラアイルバリファミリー on Jan 9, 2024
Shiori 様この度はヴィラアイルバリをご利用頂きまして誠にありがとうございました。ご感想を頂きまして誠にありがとうございます。頂戴致しました評価を真摯に受け止め今後のサービス改善に役立たせて頂きます。また機会がございましたら是非ヴィラアイルバリへお帰り下さいませ。スタッフ一同お待ちしております。ありがとうございました。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Roy on Dec 9, 2023
Thank you very much for staying with us at Villa Air Bali Boutique Resort & Spa and for your review. Please do not hesitate to contact us for a repeat visit. We would be glad to be able to welcome you back! Kind regards, Roy Suer Cluster General Manager & the Villa Air Bali family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常值得再來的飯店
環境清幽，服務態度很好，早餐可以直接送到villa.非常貼心舒適。
Stayed 2 nights in Oct 2023
Response from Roy on Oct 22, 2023
Thank you very much for staying with us at Villa Air Bali Boutique Resort & Spa and for your kind review. I very much appreciate your comments on our staff which I will gladly pass to our family of team members. Please do not hesitate to contact us for a repeat visit. We would be glad to be able to welcome you back! Kind regards, Roy Suer Cluster General Manager & the Villa Air Bali family

8/10 Good

Mariko

Liked: Cleanliness, staff & service, property conditions & facilities
キャンドルライトディナーはリーゾナブルで良かった。
Stayed 3 nights in Aug 2023
Response from Kanako Mori＆ヴィラアイルバリファミリー on Aug 13, 2023
Mariko様この度は、ヴィラアイルバリをお選び頂きまして誠にありがとうございました。また、ご滞在のご感想をご投稿下さり、重ねてお礼申し上げます。当ヴィラのキャンドルライトディナーを楽しんで頂け大変嬉しく思っております。また機会がございましたら是非ヴィラアイルバリヘお帰りくださいませ。Mariko様のお帰りをスタッフ一同心より楽しみにお待ちしております。ありがとうございました。ジャパニーズセールス

10/10 Excellent

Arendse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super dejlig villa, søde personaler
Villaen var dejlig, stort udeområde og kæmpe badeværelse. Servicen var utrolig sød og dejligt at få serveret morgenmad i villa
Stayed 1 night in Nov 2022
Response from Roy on Nov 26, 2022
Dear Arendse, Thank you very much for staying with us at Villa Air Bali Boutique Resort & Spa and for your kind review. I very much appreciate your comments on our staff which I will gladly pass to our family of team members. Please do not hesitate to contact us for a repeat visit. We would be glad to be able to welcome you back! Kind regards, Roy Suer - Cluster General Manager & the Villa Air Bali family

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方みんなとても話しかけやすい態度で、質問や疑問にも丁寧に答えてくれた。 サービスも充実していて施設を存分に満喫できた。 シャワーが真上と手に持てるタイプと2種類あるようだったが上手く使えず真上からしか出てかなった。 ただ、それ以外は本当に満足してます！
Stayed 2 nights in Feb 2020
Response from Kanako Mori Executive Assistant Manager & the Vil on Feb 16, 2020
この度はヴィラアイルバリをご利用頂きまして誠にありがとうございました。 また宿泊のご感想あわせてお礼申し上げます。 シャワーに関しましてご不便をお掛けいたしました事お詫び申し上げます。 チェックイン前の確認を十分に行ってまいります。 スタッフ、その他のご滞在はお楽しみ頂けて嬉しく思います。 また機会がございましたら是非、ヴィラアイルバリヘお帰り下さいませ。 お帰りを心よりお待ち申し上げております。ありがとうございました。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Sasmita on Feb 1, 2020
Dear Guest, Thank you very much for your rating! If you have a spare moment, we would appreciate to hear about your memories and would be very grateful to read your review about the days you have spent at Villa Air Bali. Feedback is always inspirational and motivating for our team. Please do not hesitate to contact us! Warmest regards, Villa Air Bali family

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sasmita on Dec 20, 2019
Dear Guest, Thank you very much for your rating! If you have a spare moment, we would appreciate to hear about your memories and would be very grateful to read your review about the days you have spent at Villa Air Bali. Feedback is always inspirational and motivating for our team. Please do not hesitate to contact us! Warmest regards, Villa Air Bali family

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2019
Response from Sasmita on Dec 12, 2019
Dear Guest, Thank you very much for your rating! If you have a spare moment, we would appreciate to hear about your memories and would be very grateful to read your review about the days you have spent at Villa Air Bali. Feedback is always inspirational and motivating for our team. Please do not hesitate to contact us! Warmest regards, Villa Air Bali family

10/10 Excellent

チーズ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
はじめてのヴィラ で、中にはいったら部屋がとても広くてとてもおしゃれな感じでとても貴重な体験ができました。 1日1回送迎してくださるサービスがありお買い物にも行けたり、日本語の話せるスタッフさんがいて教えて頂けてとても助かりました。
Stayed 1 night in Oct 2019
Response from Kanako MoriExecutive Assistant Manager & the Villa on Oct 30, 2019
チーズ様 この度はヴィラアイルバリをご利用頂きまして誠にありがとうございました。またご滞在のご感想をご投稿頂き重ねてお礼申し上げます。ヴィラアイルバリでのご滞在を楽しんで頂けたご様子で大変嬉しく思います。スタッフはご滞在の皆様にはすばらしいバリ島滞在になりますよう、常に何かお手伝いできればと思っております。また機会がございましたら是非ヴィラアイルバリへお帰り下さいませ。チーズ様のお帰りをスタッフ一同楽しみにお待ち申し上げております。この度は誠にありがとうございました。

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019
Response from Sasmita on Oct 8, 2019
Dear Guest, Thank you very much for your rating! If you have a spare moment, we would appreciate to hear about your memories and would be very grateful to read your review about the days you have spent at Villa Air Bali. Feedback is always inspirational and motivating for our team. Please do not hesitate to contact us! Warmest regards, Villa Air Bali family

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本語で話しが出来る方も多く安心して過ごすことができました。しかし、英語で話しをする時はもう少しゆっくり話してもらえると良かったです
Stayed 2 nights in Sep 2019
Response from ジャパニーズセールス　Kanako Mori＆ヴィラアイルバリファミリー on Oct 28, 2022
この度は、ヴィラアイルバリをお選び頂きまして誠にありがとうございました。また、ご滞在のご感想をご投稿下さり、重ねてお礼申し上げます。ご指摘いただきました話し方は、フロントスタッフに伝達させて頂きゆっくりとわかりやすくお伝えできるよう心がけて行きたいと思います。今後のサービス向上につながるコメントをいただけました事に感謝いたします。機会がございましたら是非また当ヴィラへお帰り下さいませ。ありがとうございました。

10/10 Excellent

Anri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Misy on Sep 22, 2019
Dear Anri san, Thank you very much for your stay and 10/10 review on us! It is our pleasure to seeing you enjoy your holiday in Villa Air Bali. Look forward to your arrival again soon in the future. Warmest regards, Villa Air Bali Family

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Aug 2019
Response from Sasmita on Aug 28, 2019
Dear Guest, Thank you very much for your rating! If you have a spare moment, we would appreciate to hear about your memories and would be very grateful to read your review about the days you have spent at Villa Air Bali. Feedback is always inspirational and motivating for our team. Please do not hesitate to contact us! Warmest regards, Villa Air Bali family

10/10 Excellent

kazumasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Emily on Jul 24, 2019
Dear Kazumasa san, Thank you very much for your stay and 10/10 review on us! It is our pleasure to seeing you enjoy your holiday in Villa Air Bali. Look forward to your arrival again soon in the future. Warmest regards,

8/10 Good

Verified traveler

Liked: Staff & service
蚊が多いのが残念でした
蚊が多いかったので、折角素敵なVillaでしたが滞在も部屋の中のみとなってしまい、とても残念でした。
Stayed 1 night in Jul 2019
Response from ジャパニーズセールス　Kanako Mori＆ヴィラアイルバリファミリー on Oct 28, 2022
この度は、ヴィラアイルバリをお選び頂きまして誠にありがとうございました。また、ご滞在のご感想をご投稿下さり、重ねてお礼申し上げます。蚊が多くヴィラでゆっくり頂けなかったとの事、大変申し訳ございませんでした。当ヴィラでは1週間に1度、害虫駆除を行っておりますが、時期によっては蚊が多く発生することもあり、今後も蚊取り線香などもご用意して対策に努めて参ります。また機会がございましたら是非ヴィラアイルバリヘお帰り下さいませ。ありがとうございました。

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 5 nights in May 2019
Response from Emily on May 24, 2019
Dear Guest, Thank you very much for your rating! If you have a spare moment, we would appreciate to hear about your memories and would be very grateful to read your review about the days you have spent at Villa Air Bali. Feedback is always inspirational and motivating for our team. Please do not hesitate to contact us! Warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Emily on Apr 21, 2019
Dear Guest, Thank you very much for your 5 stars review! We're very proud to receive feedback like yours and are happy that we could make your stay in Bali memorable! It is indeed great to read that you enjoyed the serenity of our resort. Warmest regards, Villa Air Bali family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Emily on Dec 15, 2018
Dear Guest, Thank you for your review! It is indeed great to read that you had a wonderful stay with us at Villa Air Bali ! Should you plan to visit us in Bali again in the future please feel free to contact us directly. Emily Online Marketing Executive & Villa Air Family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
すんばらしいヴィラ
9月後半にグランドヴィラに３泊しました。施設内全域が竹やパームツリーであしらわれ、バリらしい置物や装飾で飾られているのは見事でした。非常に素晴らしい滞在ができました。期待していた日本人スタッフさんはたまたま日本にご帰国されていましたが、送迎スタッフ、ヴィラホストともに日本語での意思疎通はほぼ問題なし。安くておいしいお店やスパを教えてくれます。スミニャック界隈へは行きのみ無料で車を出してくれます。４ベッドルームに１２人で宿泊しましたが、追加ベッドや追加送迎にも丁寧に対応してくれます。また、朝食は７～１１時までですが前日のターンダウン時にヴィラへ届けられる用紙にチェックを入れるとそのまま朝出てくるという仕組みは斬新でした。アメリカン、メキシカン、和食、インドネシアから選ぶ感じみたいでした。私は二日間、早朝からのアクテビティ参加だったのですが、前日にその旨を伝えるとサンドイッチ、フルーツ、オレンジジュース、ゆでたまご、の入ったお弁当にしてくれます。残念ながらスタッフの人数が足りずスパを利用できませんでしたが、４ハンドマッサージ２時間で４９ＵＳドルと格安でした。また、ホテルを出て徒歩１～２分と至近距離にコンビニが３軒もあり、スナックやビール等の購入はまるで心配ありません。スミニャックの中心から少し離れた静かなところにありますが、夜道は暗いので女性のみだとタクシー移動が安全でしょう。タクシーは青色のブルータクシーがメーター制なので安全ですが、中にはメーターを作動させずにいきなり交渉してくるドライバーもいるのでご注意ください。乗る前にメーター制？と聞いて乗るべし、です。施設の話に戻りますが、蚊やアリはいます。蚊取り線香、ベープ的なもの、虫よけスプレーはいつでも持ってきてくれますのでご安心を。
Stayed 3 nights in Sep 2018
Response from Kanako Mori on Sep 28, 2018
この度はヴィラアイルバリをご利用頂きまして誠にありがとうございました。 また、エクスペディアへご宿泊のご感想をご投稿いただきました事、あわせてお礼申しあげます。 何度もメールでやり取りさせていただきましたのにもかかわらず、日本への帰国の為、ご滞在中にお会いする事ができず大変失礼いたしました。ご朝食ですが今回、早朝出発とのことで ブレックファーストボックスをご利用されたとのことでございますが、通常はご宿泊のお部屋でもお召し上がり頂けますので、次回は是非ヴィラでゆっくりご朝食をお召し上がりいただければ嬉しく思います。またスパはテラピストの調整がつかずご利用頂けなかったとのこと、大変失礼いたしました。ヴィラ併設のスパは小さめではございますが、テラピストは熟練のスタッフのみとなっておりますので、こちらも次回ご利用頂ければ嬉しく思います。今回のご滞在をお楽しみいただけたご様子でとても嬉しく思います。また機会がございましたら、皆様でグランドヴィラへお帰りくださいませ。心より楽しみにお待ち申しあげております。この度は誠にありがとうございました。Kanako Mori・Executive Assistant Manager & the Villa Air family

10/10 Excellent

Saori, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Emily & Villa Air Family on Jul 16, 2018
Dear Saori san, Thank you very much for your sharing ! We would be delighted to be able to welcome you back. Best regards, Emily & Villa Air Family

10/10 Excellent

y1a1t8h, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿泊前からスタッフの方とメールで やり取りし アイルバリで快適に過ごせるようにといろいろな手配などもしてもらえてアイルバリに行く前からスタッフの気配りがありました。 アイルバリに到着し スタッフ全員 笑顔が素敵で感じの良い方ばかりでした。 特に日本人スタッフの方の心遣いに感謝しています。
Stayed 2 nights in Jun 2018
Response from Kanako Mori・Executive Assistant Manager on Jun 19, 2018
y1a1t8h様 この度はヴィラアイルバリをご利用頂きまして誠にありがとうございました。またエクスペディアへご投稿頂き、あわせてお礼申し上げます。ご滞在を楽しんで頂けたご様子で大変嬉しく思います。当ヴィラでございますが日本のお客様が多い為、日本語でのメール対応が可能でございます。ご不安な点やご要望などは日本語でのやり取りが可能でございます。また次回のバリ島滞在の際は是非、ヴィラアイルバリへお帰り下さいませ。スタッフ一同心よりy1a1t8h様のお帰りを楽しみにお待ち申しあげております。この度は誠にありがとうございました。 Kanako Mori/ Executive Assistant Manager & the Villa Air family

8/10 Good

Chiharu, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆったりするには最適の場所
2回目のバリということもあり、ただただゆっくりしたくてこのヴィラに決めましたが正解でした。プライベートなヴィラ内で食事もプールもでき快適でした。基本的な移動はタクシーで、行きはヴィラのコンプリメンタリーを利用させて頂きましたが、徒歩圏内によいレストランやスパもあり場所的にも文句なしです。クタビーチのほうに行った時、喧騒ですこし疲れてしまったのもあり、この場所で正解でした。スタッフは皆さん素晴らしく、またバリに行く時は泊まりたいです。
Stayed 3 nights in May 2018
Response from Kanako Mori on Jun 3, 2018
Chiharu様 この度はヴィラアイルバリをご利用頂きまして誠にありがとうございました。またエクスペディアへご投稿頂きましたこと、あわせてお礼申し上げます。ご滞在をリラックスして楽しんでいただけたようで大変嬉しく思います。広々としたオープンリビングにプライベートプール、ヴィラで1日ゆっくりとしたお時間をご希望されるお客様には、ぴったりのヴィラでございます。Chiharu様のご投稿のとおり、ヴィラ近隣は、レストランやブティックが数多くございますので、遠出されなくても散策を楽しんでいただけます。最近渋滞も激しくなってきておりますので、お散歩されながらお出かけになられるのもよろしいかと思います。またバリにお越しの際は是非ヴィラアイルバリへお帰り下さいませ。chiharu様にまたお会いできます日を楽しみにお待ち申しあげております。この度は誠にありがとうございました。 Kanako Mori/ Executive Assistant Manager & the Villa Air family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ご飯もおいしく、SPAも本当に気持ちよくゆっくり過ごせました。 日本語が話せる方も多く、安心して宿泊できました。 またバリ島に行くときはこちらに泊まりたいと思います。
Stayed 3 nights in Apr 2018
Response from Kanako Mori・Executive Assistant Manager & the Vill on May 8, 2018
この度はヴィラアイルバリをご利用頂きまして誠にありがとうございます。 エクスペディアへのご投稿、あわせてお礼申し上げます。 レストランのお食事、スパのマッサージとお楽しみ頂けたとの事、大変嬉しく思います。 日本人のお客様が多い事もあり、日本語が話せるスタッフを何名かご用意させて頂いております。 できる限りご要望にお応えできるよう努めております。 またバリへお越しになられる機会がございましたら、是非ヴィラアイルバリへお帰り下さいませ。またお会いできますことを心より楽しみにお待ち申しあげております。ありがとうございました。

6/10 Okay

member, Tokyo

Disliked: Cleanliness
日本語での対応はありがたいが…
3ベッドルームヴィラに2泊しました。 スタッフの方の多くは日本語が話せ、基本的なコミュニケーションは概ね安心できました。 全体的に悪くはないのですが、近隣の別のヴィラ(ここよりも格安)に比べて、以下のようなポイントでマイナスな印象でした。 ・ヴィラ全体の清潔感がない(老朽化、細かい部分の掃除がされていない、蜘蛛の巣がはっているなど) ・写真で見るより建物の造りが簡素 ・スタッフのホスピタリティがそれほど高いとは言えない(言えば快くやってくれるが、積極的になにかしてくれようという姿勢は感じない) ・虫対策が弱い など 相対評価をしなければ満足できるヴィラだとは思いますが、 もうひとつのヴィラが完璧だったため、リピートはないかなと思います。
Stayed 2 nights in Apr 2018
Response from Kanako Mori on May 6, 2018
この度はヴィラアイルバリをご利用頂きまして誠にありがとうございました。 またエクスペディアへコメントをご投稿頂きまして誠にありがとうございます。あわせてお礼申し上げます。まずこの度のご滞在につきまして、ご不便をお掛け致しました事、心よりお詫び申し上げます。細かい場所の清掃がされてないとのご意見、ハウスキーピングと共に真摯に受け止め、清掃に力を入れてまいります。またフロントスタッフもきめ細かいサービスをご提供できませんでした事、お詫び申し上げます。スタッフのホスピタリティに関しましても1度見直し、再教育に取り組んでまいります。虫対策に関しましては1週間に1度、害虫駆除を行っておりますが、日々の虫対策(蚊取り線香の数など)につきましても再確認させて頂きます。今回頂きましたご意見を大切にし､改善に向けて実行し、より良い宿泊場所をご提供できますよう努めてまいります。この度は誠にありがとうございました。 Kanako Mori/ Executive Assistant Manager & the Villa Air family