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Reviews of Hotel Ostseehalle Kiel by Premiere Classe

Hotel Ostseehalle Kiel by Premiere Classe
Lange Reihe 5, Kiel, SH

Reviews

6.4
Rating 10 - Excellent. 47 out of 506 reviews" "
Rating 8 - Good. 155 out of 506 reviews" "
Rating 6 - Okay. 187 out of 506 reviews" "
Rating 4 - Poor. 80 out of 506 reviews" "
Rating 2 - Terrible. 37 out of 506 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Hotel Ostseehalle on Dec 9, 2019
Lieber Gast, wir bedanken uns sehr herzlich für Ihre Bewertung und freuen uns darüber, dass Sie sich in unserem Hotel wohlgefühlt haben. Über einen erneuten Aufenthalt von Ihnen freuen wir uns sehr. Wir überzeugen Sie gerne weiterhin von unseren Stärken. Mit freundlichem Gruß Hotel Ostseehalle

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in centre of Kiel close to shopping and cafes, right on pedestrian mall. Easy walk from train station? Staff very friendly.
Stayed 2 nights in Aug 2019
Response from Hotel Ostseehalle on Aug 31, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Ostseehalle

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Super small, good location
The hotel is super small . HOwever, the continental breakfast is very good and the location is excellent.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
The room was to small. Not enough space!
Good but the room was to small not enough space!
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic in name basic in nature
The hotel is excellently placed in central Kiel but it is decidedly shabby and in need of redecoration. The rooms were, however, clean, comfortable and had en suite facilities. The hotel reception was closed on arrival and I had to go to another hotel to check in. Some VERY noisy guests on Saturday.

8/10 Good

Ross, Westlake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
It is in the name - basic. There is no lift but the room was clean, wifi good, location was excellent, breakfast was fresh and filling. The hotel staff , of what I saw of them were pleasant.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
Dear Expedia First of all I will say that its not NICE to lie to people. Imagine get to a Hotel after 20 hours flying with bags of 50 pounds and someone from the Hotel tells you that there is NO elevator and your room is on the 4th floor. I will request a refund, in a case you guys make a contract with a hotel without elevator, please let people know. really disappointed about Expedia and the Hotel.

10/10 Excellent

Sylvia, Big Pine Key, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the cruise ships
The room was small and there is no lift nor AC, but we didn't need it for long. Right by the shopping district and the mall. Walking distance to cruise ships maybe a mile.

4/10 Poor

Agnes, New Jersey, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Close to the cruise port and train station
Good and friendly staff. Location close to the cruise port and train station. Rooms vey very small. No elevator, no air conditioning in the room. Rooms and bathrooms need improvements.
Response from -Front Office Manager- on Feb 4, 2017
Dear Agnes, thank you for your feedback. We are already looking for solutions to these problems. Best regards Sarah Hansen

10/10 Excellent

Eleanor, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Visit
Thoroughly enjoyed our visit to this hotel. Very well located and staff were very friendly and helpful. Bedroom was basic but very clean. Breakfast .was excellent

4/10 Poor

JONATHAN

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Andrew, Bangor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
OK if you just want a cheap bed
Cheap and super basic, but not comfortable/modern/quiet enough for my own personal tastes. The hotel is not as smart as the photos show, both inside and outside. Dark and regrettably drab inside and outside, it's not an "inviting" hotel. However, it is close to the main train station (easy 10 minute walk) and the reception was very helpful.

8/10 Good

Martin, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated affordable.
Very hellpful reception, gave advice on local attractions and excellent close by beer kieler. The Wursthuis sic. Kiel bright pleasant and clean for short break. Conveinent station with frequent express service to Hamburg.

8/10 Good

Verified traveler

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Great location
Renewed rooms, fast WiFi, OK stay

6/10 Okay

johannes, milan italy

very good location
Very conveniently located, near the station, the pedestrian centre and the tourist office, good to choose a double room, as the singles are smallish. There is a good roof top pub open till late, with reasonable prices

6/10 Okay

Ted, usa

Liked: Cleanliness, room comfort
good night at good price
good location in the center of town. Shopping near by!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Good
We ended up checking in and checking out within the hour. It was terrible. Service was good with the girl at the front desk but no elevator and we had to carry our big suit case up 8 flights of stairs. It looks like it hasn't been cleaned since the 70s and everything was just old and out dated. In a convenient area but I would never stay there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic means Basic
This Hotel is located in the middle of the City Kiel, which is convenient if you want/need to be in the City. Breakfast was great, employees very friendly. But a lot of things need improvement. Outdated Furniture which in parts needed repair and was not usable. TV is not satellite like they advertised, very basic old tube TV. Shower only cold or Hot, warm would have been nice. If you need a basic Hotel to stay for a day or two with no luxuries, this will do. If you want a international standard Hotel, you might want to pick a different one.

8/10 Good

Jon, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk from station, but download a map as the hotel is not easy to find. Good heating in room, which is adjustable. No air conditioning for Summer. Free internet from the bank opposite. Good buffet breakfast. Only a single size bed and one soft pillow, which was a problem. Windows that open. No telephone in room. Bad lighting so if you need to read anything you have to sit in the bathroom. Okay for short business trip. Close walking distance to Stenna ferry port and good shopping centre. No lift, but a low rise building.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Weekend in Kiel
Nice hotel, nice price, family crew, in the center of Kiel. just 200 meters from the Arena. Obs! no elevator

6/10 Okay

Sharon, Dublin

Liked: Cleanliness, property conditions & facilities
Basic, yes, but definitely not bad.
Ok, so there's no phone in the rooms (which I thought was kind of weird), and half of the hotel is in the neighbouring building (giving you no access to the reception once the door is locked) but the rooms were very clean and bright and the staff were polite and helpful. There was no hair dryer in the room as advertised, and the cleaning staff forgot to replace one of our towels one day, but by and large it was an ok place to stay. Definitely not luxurious, but comfortable for a few days stay. The location was fantastic too. You really can't be more central than this.

8/10 Good

Katerina, Athens, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experience
I liked the hotel very much, as it is located very centrally in Kiel, close to the railway station and the bus stops. One can find a variety of shops and places to eat in a 1km district. I liked very much the alternative decoration of the hotel, the cute warm breakfast hall. The breakfast buffet was extremely satisfying with big variety. My room was very clean with a big comfortable bathroom, although the staff did not change my towls in a 6-day period. The only disadvantage I found was the noise, as the walls are thin and you can hear the next room's occupants. In general the hotel reminded me of a student hostel, which I found very refreshing and emotional!

8/10 Good

Ernest, Cheney, Washington

Liked: Cleanliness, staff & service, room comfort
We enjoyed our stay in general. The location is great and the breakfast is excellent. The staff is friendly and most speak good English. We would stay there again, but would want to have two keys.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a BASIC hotel
This hotel was surprisingly hard to find as it is tucked away on a small side street that doesn't show up readily on maps. The hotel main lobby was nice enough, and the woman was pleasant. But don't have any illusions...this is a BASIC hotel. As I suspected, there was no elevator and I had to schlep my luggage up several flights. The hallways were poorly lit and it felt a little too quiet. When I got to the room, it was quite nice but was missing a few things. First, it had the requisite standard tiny TV. But mine didn't work. Surprisingly, there was no phone, so there was no one to complain to. Also, there is no internet unless you are on the front side of the hotel where you can get access ot the the wireless network of a small banking office. The room and bathroom, however, was clean, though outdated. The continental breakfast was basic, but nice enough.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
The hotel was simple, but had everything you needed and was spotless. Great decor and a very, nice breakfast. Easy walking distance from the train station.

6/10 Okay

Per Henrik

Liked: Room comfort
Disliked: Staff & service
fint beliggenhed, men så er det også sagt
Fint hotel, men fik ikke at vide at vi skulle tjekke ind på et andet hotel, fik heller ikke at vide at vi spise morgenmad på et andet hotel
Stayed 3 nights in Jul 2021

4/10 Poor

Vegard

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Stayed 6 nights in Jun 2021
Response from Hotel Ostseehalle on Jul 6, 2021
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen,

10/10 Excellent

Florina

Traveled with group
Liked: Staff & service
Stayed 1 night in Jun 2021
Response from Hotel Ostseehalle on Jul 1, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Leider wurden wir umgebucht in das ASTOR (75m entfernt). Das Hotel benötigt eine grundlegende Sanierung und sollte eigentlich nicht mehr angeboten werden. Das Personal war sehr freundlich und hat so ein Umfeld eigentlich nicht verdient.
Stayed 3 nights in May 2021
Response from Hotel Ostseehalle on Jun 24, 2021
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

6/10 Okay

August

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Udemærket hotelophold, men...
Opholdet var godt. Morgenmaden var god og værelset var fint. Dog ankommer vi kl 15, da det er der vi fik at vide at check-in, var der lukket for receptionen. Vi blev nødt til at gå til nabohotellet omkring 200 meter væk. Det stod på døren på vores hotel. Vi fik nøglekort og fik at vide hvor parkering skulle foregå og derefter gik det fint. Værelset var småt men fint med en dobbeltseng og lille badeværelse. Ikke familievenligt, hvis man har små børn med. Under sengen og på lister og dørkame var der snavset og støvet. Som sagt, god morgenmad, selv i corona-tiderne :) Udemærket hotelophold med god beliggenhed direkte ud til gågade, med mange spisesteder og butikker.
Stayed 2 nights in Oct 2020
Response from Hotel Ostseehalle on Oct 28, 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Iben

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Hotel Ostseehalle on Oct 15, 2020
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

8/10 Good

Lars

Traveled with group
Liked: Cleanliness, staff & service
Godt lowclass hotel.
Fint centralt beliggende hotel til prisen. Du får hvad du betaler for.
Stayed 1 night in Aug 2020

8/10 Good

Lene Ejsing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Ostseehalle on Sep 24, 2020
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

8/10 Good

Sören

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bedste placering , middelmådigt hotel.
Fint hotel til pengene. Bedste placering i Byen. Lidt ked af at der kun bliver gjort rent på værelset efter afrejse , med Corona som undskyldning. Det virker som en dårlig undskyldning for at spare penge.
Stayed 4 nights in Aug 2020

2/10 Terrible

Sallah, Bremen

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
It was horrible. The Receptionist was very very unfriendly. The room was dusty, small, and no AC.
Stayed 1 night in Aug 2020
Response from Hotel Ostseehalle on Sep 8, 2020
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Perfect place to stay. You Can park in parking House 2 mins from the hotel. It cost 9,5 euro for a 24 hours parking. Would go here again.
Stayed 1 night in Jul 2020

8/10 Good

Karen Myrhøj

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
int hotel i dejligt område
Fint hotel midt i et område med masser af shopping og spisesteder. Tæt på vandet. Morgenmaden er basic men udmærket.
Stayed 1 night in Jul 2020

6/10 Okay

Alexander

Disliked: Cleanliness, property conditions & facilities
Spindelvæv på værelset
God beliggenhed men værelset var beskidt med spindelvæv og generelt meget slidt. God seng.
Stayed 1 night in Jul 2020

4/10 Poor

Lars-Gösta

Liked: Cleanliness
Disliked: Staff & service
Dålig info om receptionens öppettider
Flera olika besked när receptionen är öppen. Enligt information hos Hotels var receptionen öppen till 22. När jag ringde och anmälde sen ankomst uppgavs att reception stänger kl 20. Mycket svårt att komma fram. Ringde Hotels och fick beskedet att receptionen stänger kl 18 men att nyckel får hämtas på intilliggande hotell. När vi kom fram visade det sig att receptionen stänger kl 16. Intilliggande hotell kunde inte se att vi bokat. Fick rum på 3:e vån. Ingen hiss vi fick bära vårt bagage upp i trapporna
Stayed 1 night in Mar 2020
Response from Hotel Ostseehalle on Mar 14, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Ostseehalle

8/10 Good

Trang Thuy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beliggenhed
God beliggenhed. Værelserne har det minimum og god til en shoppingtur. Vi var en familie afsted kun til 1 dags shopping. Vi benyttede kun værelserne til at sove i. Morgenmaden fik vi ikke. Men den så heller ikke lækkert ud. Vi benyttede os af de lokale bager som var meget hyggelig. Hotellet er billigt og vi booker
Stayed 1 night in Mar 2020
Response from Hotel Ostseehalle on Mar 16, 2020
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Hotel Ostseehalle

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Too noise. Thin paper Walls
Stayed 2 nights in Feb 2020
Response from Hotel Ostseehalle on Mar 14, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Ostseehalle

4/10 Poor

C.R., Brandenburg

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Die zentrale Lage ist sehr gut. Man kann zu Fuss erkunden. Das Frühstück bietet eine Auswahl und ist frisch. Das Zimmer ist ziemlich abgewohnt und für mich sehr schmutzig.
Stayed 2 nights in Feb 2020
Response from Hotel Ostseehalle on Mar 16, 2020
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen, Hotel Ostseehalle

8/10 Good

Marianne Farnø

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super beliggenhed midt i centrum
Super beliggenhed når fokus var Peter Maffay koncerten i Sparkassen Arena. Nem parkering i Karstadt parkeringshus. Lige ved siden af gågaden, så nemmere kunne det ikke være. Svært at køre helt hen til, ingen elevator.
Stayed 1 night in Feb 2020
Response from Hotel Ostseehalle on Mar 31, 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Ostseehalle

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Ostseehalle on Feb 17, 2020
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Hotel Ostseehalle

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fremfor alt centralt i forhold til banegård, gågade, Ostseehalle og havn.
Stayed 2 nights in Dec 2019
Response from Hotel Ostseehalle on Dec 20, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Ostseehalle

6/10 Okay

Verified traveler

Liked: Cleanliness
Værelset på kvisten var rent og pænt, med et lille skrivebord uden stol , 2 enkeltsenge og lille tv . Fint til en enkelt overnatning. Kaffen i receptionen var lunken .
Stayed 1 night in Dec 2019
Response from Hotel Ostseehalle on Dec 20, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Ostseehalle