Ratings based on 786 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from BROOKLYN, ny

Housekeeping Issue

Posted Aug 20, 2014
I stayed at the aloft for three nights and when I arrived in my room there was issues. My tiolet was used and no flushed, there was a 1/4 or tiolet paper on the roll with no spare around. Next morning me and my family went out for the day and came back at 9:30 pm and the room was not clean they only changed the towels, no soap or shampoo which I requested the night before. Call the front desk, which was waste of time, clerk stated there nothing he can do he will leave a note on my room. Next day same thing I left early and arrived late and my room was not cleaned at all, dirty towels still in bathroom, beds weren't made and no soap still. Call front desk once again and they said they will send someone up, went to the pool for two hours came back to the room still not cleaned. Call the front to speak to a manager at 6:00pm no one was available. I couldn't even leave a message. Finally at 8pm, the night housekeeping supervisor call and apologies, but could really discount anything because I prepaid for my stay, but offer to put points on spg card. Very disappointed in the services. I was there with my husband and kids and the experience wasn't good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice, affordable hotel near the airport.

Posted Aug 19, 2014
Hotel staff was very welcoming. The room's design, cleanliness, and amenities definitely met my needs and expectations. The only thing that I would consider a possible issue was the air conditioning unit, which made it a little difficult to find and maintain an optimal room temperature but, I would definitely stay here again.
3 out of 5
by A verified traveler from San Diego

All sizzle, no steak

Posted Aug 19, 2014
Aloft is a very sleek, loft looking hotel, that is minimalist in its presentation. No big front desk, it's slick and open. And all of the amenities are there from coffee to other beverages. But as is typical for Aloft, the coffee machine was broken, so what good is it? (This happened to me on my last stay there, too). Same for the rooms. Very slick looking and attractive, but there are no drawers for your things, so one ends up putting their socks or underwear on the desk or sitting area. Yes, Aloft looks good from the outside, but I assure you it is all sizzle and very little steak.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel near the airport

Posted Aug 15, 2014
Pros: the lobby
Location: casino
very nice hotel. staff was very nice and hotel was very clean. lobby had pool table, music & bar. I will be staying here whenever I go to Baltimore.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chestertown, MD

Attention to Cleaning Detail A Bit Lacking

Posted Aug 13, 2014
Pros: Great location near BWI Airport.
Cons: More detailed cleaning of rooms (e.g. mirrors, shower doors, corners of furniture, etc.)
Overall, I enjoyed my stay. I am detail oriented so I notice things like soap film in the corners of the shower door and film on mirrors. I would certainly stay again, but more care to dusting (toilet paper holder, corners of furniture, etc.) says a lot about the quality of a hotel's housekeeping staff.
2 out of 5
by A verified traveler from Nebraska

Hopes Too Alofty.

Posted Jul 30, 2014
Pros: Close to car rental return in morning.
Cons: General cleaning throughout and sprucing of the small details. Place a copy of the bar menu in the room.
Location: Very close to airport but limited dining options to walk to. The hotel said they will shuttle you to nearby medium to lower meal faire.
We just needed one night to catch a flight the next day. I heard of this brand from colleagues. Throughout the hotel there are clever signs about No Smoking yet our clerk that checked us in smelled of smoke. An atrium area between the lobby and pool was clearly the smoking area as butts floated in a floor fixture. In general, not clean. The place is modern in design and some times; these types of places try too hard and miss practicality. Our ROOM was small and everything enclosed in the same cube space. You could hear anybody in the toilet area. The SHOWER was missing the SOAP DISPENSER. There were obvious marks on the wall from previous luggage hits. When you watched TV that was mounted high - from the bed, the ceiling light GLARED the screen. There was a sitting space under the TV but I was too tall to sit there. I was hoping for a nice comfy chair but the only one was a desk chair. The LOBBY lounge area had odd uncomfortable seating. We found a place under a giant TV screen and when I leaned on the corner, the side moved because is it was the back to another seat. We ordered WINE and got served in tall water glasses because "all our wine glasses are dirty." The glasses we got were not clean. We ordered appetizers and they were okay. Late that night and early the next morning, we could hear people in the rooms next door. Thin walls. We opted out on BREAKFAST the next day since the prices were comparable to the airport. So we ate there.
2 out of 5
by A verified traveler from Philadelphia

Dirty comforter

Posted Jul 29, 2014
My husband and I stayed at this hotel the comforter on the bed was dirty, I told the front desk also showed the cleaning lady only to wake up the next morning with the same dirty comforter just flipped on the opposite side. I told the front desk they v were very sympathetic but I will never stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from ATLANTA, GA

Nice hotel. Safe area.

Posted Jul 29, 2014
I was very comfortable with my stay. The hotel was really nice. It was close to the interstate and several restaurants.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

close to bwi airport, food okay & convenient

Posted Jul 28, 2014
Pros: convenient, cleann, nice pool
waited over 1 hour for courtesy van at bwi and finally took a cab which they paid for
3 out of 5
by A verified traveler

Posted Jul 27, 2014
Shuttle service to the airport is unreliable. Waited 50 minutes and almost missed my flight.