Terrace/patio

Reviews of BWI Airport Marriott

3.5 out of 5
BWI Airport Marriott
1743 W Nursery Rd, Linthicum Heights, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 994 reviews" "
Rating 8 - Good. 282 out of 994 reviews" "
Rating 6 - Okay. 69 out of 994 reviews" "
Rating 4 - Poor. 37 out of 994 reviews" "
Rating 2 - Terrible. 37 out of 994 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elene, Salisbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay
Stayed 1 night in Apr 2024
Response from BWI Airport Marriott Management Team on Apr 19, 2024
Dear Elene, We are so glad to read that your return visit to BWI Airport Marriott was fantastic. Ensuring your comfort and satisfaction is always our top priority, and it is truly rewarding to know that we have consistently exceeded expectations. We appreciate your continued support and loyalty, which affirms our commitment to outstanding hospitality, and we look forward to welcoming you back for many more pleasant stays in the future.Best Regards, BWI Airport Marriott Management Team

8/10 Good

Nathaniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was nice and clean and quiet. Pool was older and not fully available. Might want to call ahead and check if that is important. Overall not a bad stay.
Stayed 2 nights in Apr 2024
Response from BWI Airport Marriott Management Team on Apr 8, 2024
Dear Nathaniel, Thank you for being our guest at BWI Airport Marriott and for taking the time to share your review. We are pleased that, with the exception of a few concerns, you had a pleasant stay overall, and it is nice to know that you had a tranquil experience in our well-kept accommodations. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. It was our pleasure hosting you, and we look forward to providing you with a more fulfilling visit in the future.Best Regards, BWI Airport Marriott Management Team

10/10 Excellent

Frederick

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and rooms were very clean. Great place to stay.
Stayed 1 night in Mar 2024
Response from BWI Airport Marriott Management Team on Mar 26, 2024
Dear Frederick, Thank you for being our guest at BWI Airport Marriott and sharing your experience. We are delighted to know you were pleased with our courteous associates and refreshing accommodations. It was a pleasure to host you, and we look forward to your return visit. Best Regards,BWI Airport Marriott Management Team

2/10 Terrible

Chanda

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff was distracted and rude. Parking wasn’t available because the hotel was hosting a fashion show. I had to park down the road and walk to the hotel at 2:30 in the morning. We heard people laughing, talking, running etc past midnight. Facilities are very dated. The shuttle driver who took us to the airport was nice.
Stayed 1 night in Mar 2024
Response from BWI Airport Marriott Management Team on Mar 26, 2024
Dear Chanda, Thank you for taking the time to share your review. While we are glad to know you were pleased with our shuttle driver, we apologize for the behavior of our associates. We appreciate you bringing this to our attention. We will share your comments with appropriate individuals as we strive to enhance our guest experience in the future. We are also sorry for the difficulty you experienced in finding a parking space. During your next visit, please know that we will do our best to help you with this situation. Furthermore, we regret you were not entirely satisfied with the condition of our property and the noise disturbance you underwent due to nearby guests. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Joan

Very close to the airport
Stayed 1 night in Mar 2024
Response from BWI Airport Marriott Management Team on Mar 25, 2024
Dear Joan, Thank you for the wonderful review of your recent stay at the BWI Airport Marriott. We appreciate you pointing out our convenient location to the airport. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from BWI Airport Marriott Management Team on Apr 13, 2024
Dear Karen, Thank you for the outstanding rating. We are delighted your time at BWI Airport Marriott was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best Regards, BWI Airport Marriott Management Team

10/10 Excellent

Praxedes J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Jan 2024
Response from BWI Airport Marriott Management Team on Mar 23, 2024
Dear Praxedes, We are delighted you had an excellent stay at BWI Airport Marriott. We love offering something for every traveler with our exceptional service and amenities, and it is always gratifying to receive praise for exceeding expectations. It was our pleasure serving you, and we look forward to seeing you again soon. Best Regards, BWI Airport Marriott Management Team

8/10 Good

Buffy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from BWI Airport Marriott Management Team on Mar 21, 2024
Dear Buffy, Thank you for the kind review of your recent stay at BWI Airport Marriott. We are thrilled that our staff helped to make your stay memorable. We believe we have the best team in town, as we always strive to deliver outstanding service. Thank you again for being our guest, and we look forward to welcoming you back soon.Best Regards, BWI Airport Marriott Management Team

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy it hear. Comfortable and clean.
Stayed 1 night in Mar 2024
Response from BWI Airport Marriott Management Team on Mar 16, 2024
Dear Justin, Thank you for your review. We are delighted to hear you consistently choose BWI Airport Marriott for your stays. It was a pleasure to provide a comfortable and relaxing atmosphere once again for your travels. Your continued patronage is highly valued, and we look forward to welcoming you back soon.Best Regards, BWI Airport Marriott Management Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet after a very long travel day! The shuttle was on time, and check in was super easy. Will stay at this property again in the future!
Stayed 1 night in Mar 2024
Response from BWI Airport Marriott Management Team on Mar 14, 2024
Dear Lisa, Thank you for taking the time to share a review about your recent stay at BWI Airport Marriott. We are delighted that you had such an outstanding experience throughout our hotel, right from check-in through check-out, and that you enjoyed the convenience of our shuttle service. We want our guests to enjoy a relaxing stay, and this is just one of the ways we try to make your travel more comfortable for you. Thank you again for letting us know that you are already planning a revisit, and we eagerly await your return.Best Regards, BWI Airport Marriott Management Team

8/10 Good

Michael J.

Stayed 1 night in Feb 2024
Response from BWI Airport Marriott Management Team  on Mar 22, 2024
Dear Michael, We are pleased you had an overall positive experience at BWI Airport Marriott, and we appreciate your kind rating. It was our pleasure accommodating you, and we look forward to your next stay with us. Best Regards, BWI Airport Marriott Management Team

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 18, 2024
Dear Brian, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Emma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly staff
Stayed 1 night in Feb 2024
Response from BWI Airport Marriott Management Team on Feb 4, 2024
Dear Emma, It was a pleasure to read your fantastic review of the BWI Airport Marriott. We strive to provide our guests with outstanding hospitality and comfortable accommodations. Your compliments serve as an encouragement to all of us. Thank you for your feedback, and we hope to be your hotel of choice every time you visit our area.Best Regards,BWI Airport Marriott Management Team

6/10 Okay

charles

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property has been refreshed and common areas very well done The rooms / dated / but the bed was very comfortable The bathrooms should all be ripped out and update to 2024 No rainshower head / lousy water pressure / step in tub and awful shower curtains / it is not 1985
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Feb 1, 2024
Dear Charles, Thank you for choosing us for your recent stay. We are glad your stay with us was enjoyable on many levels, but we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Best Regards,BWI Airport Marriott Management Team

6/10 Okay

charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king . they gave me 2 doubles Otherwise great property / right at the airport / 1 mile
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 25, 2024
Dear Charles, Thank you for your feedback on your recent visit. While we are glad you enjoyed our convenient location close to the airport please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Charlies

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 22, 2024
Dear Charlies, Thank you for the wonderful rating for BWI Airport Marriott! We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 22, 2024
Dear Angela, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at BWI Airport Marriott. We look forward to welcoming you back on your next visit!Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

sophia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, clean room
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 21, 2024
Dear Sophia, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Maryland. It was our pleasure accommodating you. We look forward to hosting you again at the BWI Airport Marriott.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Lena

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 20, 2024
Dear Lena, Thank you for the wonderful rating for BWI Airport Marriott! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Quick check in, friendly staff, clean room, comfortable beds.
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 16, 2024
Dear Guest, Thank you for being our guest and for your generous feedback. We are glad to know that you enjoyed every aspect of your stay. We are also delighted that you loved our comfortable accommodations, attentive associates, and excellent service. We will be happy to share your kind compliments with our team. We appreciate your business, and we look forward to hosting you again.Best Regards,BWI Airport Marriott Management Team

8/10 Good

Latoya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff gave 5 star service, I did not meet one employee that did not go above and beyond. I got early check-in at no additional cost which was great considering the long travel and I needed sleep. The room needed quite a few updates. The prices at the onsite restaurant were too high. Great location (close to the airport and Amtrak) for short stays, like an overnight while waiting to catch a flight. Definitely not for long term stays.
Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Jan 15, 2024
Dear Latoya,Thank you for being our guest at BWI Airport Marriott and for your candid comments. We are pleased to know that your overall experience was pleasant and that you enjoyed our convenient location. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your great remarks. However, we are sorry that you felt our rooms needed updating. We will share your feedback with the appropriate department for our future plans. We also apologize for not meeting your expectations at our restaurant. We will address your concerns with our food and beverage department and they will look into this matter. We appreciate your patience, and we hope you will revisit us again.Best Regards,BWI Airport Marriott Management Team

8/10 Good

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from BWI Airport Marriott Management Team on Jan 14, 2024
Dear Michael, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at BWI Airport Marriott. We look forward to welcoming you back on your next visit!Best Regards,BWI Airport Marriott Management Team

2/10 Terrible

Francisco

Business traveler
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 12, 2024
Dear Francisco, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,BWI Airport Marriott Management Team

6/10 Okay

Sharon

Traveled with group
Disliked: Amenities
Very disappointed because I chose this hotel because of location and the shuttle to airport. I told the front desk I needed to be at airport at 5am. They told me to be down in lobby at 4.40am for shuttle. There were 4 of us so at 4.40am we arrived at lobby and just before the shuttle showed up there were several airline crew that also came to take shuttle. We were told the crew needed to board the shuttle first and once they did there was no more seats for us. We were told to wait for the next shuttle in 20 mins or so. We had to get an Uber instead
Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 10, 2024
Dear Sharon, Thank you for taking the time to share your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. We share your concerns appropriately to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

lisa, Murrieta

Stayed 1 night in Jan 2024
Response from BWI Airport Marriott Management Team on Jan 9, 2024
Dear Lisa, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at BWI Airport Marriott, and we look forward to welcoming you back soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Alan

Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Jan 6, 2024
Dear Alan, Thank you for your recent stay at the BWI Airport Marriott and for posting such a nice rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city. Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Anita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the desk as highly supportive I was unable to manage my bags and security upon entry and exit ensured their support Hispitality overall me at everything and I will return
Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Dec 30, 2023
Dear Anita, Thank you for the generous review, and for taking the time to recognize our devoted staff. It is a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. Thank you once more for sharing that you will be returning in the future. It will be our pleasure to host you again at BWI Airport Marriott. Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New plan when flight gets canceled on Christmas
Stayed heading to airport for an early morning flight. At dinner and had drinks. The manager was bartending and serving tables. So very friendly and knowledgeable of the area. Working on a holiday making us feel right at home.
Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Dec 28, 2023
Dear Guest, On behalf of our staff, thank you for the rating. We are pleased to know how much you loved your stay and enjoyed dining at our Lobby Bar. All of us at the BWI Airport Marriott look forward to having you visit again. Happy Holidays and Happy New Year!Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Alfy

Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Dec 25, 2023
Dear Alfy, We are delighted you had a great stay at BWI Airport Marriott. Thank you for the kind rating, and we look forward to hosting you again soon. Happy Holidays and Happy New Year!Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Barbara, Satellite Beach

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very early flight on December 20th, and there were TWO shuttles to ensure that passengers and flight. Few go to the airport on time. Staff was very friendly and room was very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Management Team on Dec 26, 2023
Dear Barbara, Thank you for sharing your feedback regarding your recent stay at BWI Airport Marriott. Wishing you a Happy Holidays and a Joyous New Year! We are delighted to hear that you enjoyed our spotless accommodations and courteous service. We look forward to welcoming you back for another wonderful visit.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

April

Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Jan 7, 2024
Dear April, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at BWI Airport Marriott. We look forward to your return and wish you all the best with your future travels.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Guadalupe

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Team on Dec 14, 2023
Dear Guadalupe, On behalf of our associates, thank you for the perfect rating. We are pleased to know how much you enjoyed your time. Whether visiting for business or a relaxing vacation, we love to be your home away from home with our spacious style, modern amenities, and friendly service. All of us at the BWI Airport Marriott look forward to having you stay with us again.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Dec 12, 2023
Dear Richard, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at BWI Airport Marriott, and we look forward to welcoming you back soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

CHRISTOPHER

Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Jan 31, 2024
Dear Christopher, We are thrilled you had an excellent stay at BWI Airport Marriott, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too High Priced for a Return
We arrived mid-afternoon and got into our room immediately. We took a very early airport shuttle to our departing flight and were well served by it. Mostly we just hung out in our room, ordered room service for dinner which wasn't great food and was costly: $60+ dollars for a hamburger, some not very good chicken wings and a single glass of wine seemed excessive to us. All in all, next time we'd go to any of the many nearby hotels for far less money. We were new to the area and didn't know how close all these hotels are to each other.
Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Dec 6, 2023
Dear Guest, Thank you for taking the time to share about your stay at the BWI Airport Marriott. We are pleased you enjoyed our convenient shuttle service. However, we were sorry to read that you felt what you paid for your meal did not meet your expectations. We strive for the highest quality in every one of our menu items and this often comes at a premium price. We also consistently review our pricing to stay competitive with local area restaurants. We appreciate your feedback and hope we will be your home whenever you are in the area.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Rocky

Stayed 1 night in Dec 2023
Response from BWI Airport Marriott Management Team on Dec 6, 2023
Dear Rocky, Thank you for choosing the BWI Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from BWI Airport Marriott Management Team on Dec 5, 2023
Dear Brianna, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at BWI Airport Marriott, and we look forward to welcoming you back soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BWI Airport Marriott Management Team on Dec 6, 2023
Dear Brianna, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at BWI Airport Marriott, and we look forward to welcoming you back soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Pamela

Stayed 2 nights in Nov 2023
Response from BWI Airport Marriott Management Team on Dec 6, 2023
Dear Pamela, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the BWI Airport Marriott; we hope to see you again soon. Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very excited when i saw a bar as soon as I checked in. Loved it
Stayed 1 night in Nov 2023
Response from BWI Airport Marriott Management Team on Nov 30, 2023
Dear Ileana, Thank you for staying at BWI Airport Marriott and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards,BWI Airport Marriott Management Team

2/10 Terrible

Bennett

Stayed 1 night in Nov 2023
Response from BWI Airport Marriott Management Team on Dec 17, 2023
Dear Bennett, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Parking lot is terrible. Never a good spot to park when we stay there.
Stayed 1 night in Nov 2023
Response from GENERAL MANAGER on Nov 27, 2023
Dear Kenneth, Thank you for your review of BWI Airport Marriott. We are pleased to know your overall stay was good, and we also appreciate knowing what would enhance your time with us. We apologize for the parking inconvenience you encountered and are grateful for your patience. We will share your feedback with our team and hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Kenneth

Traveled with partner
Very nice hotel! Will stay again.
Stayed 1 night in Nov 2023
Response from BWI Airport Marriott Management Team on Nov 24, 2023
Dear Kenneth, Thank you for choosing the BWI Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,BWI Airport Marriott Management Team

4/10 Poor

Steven

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No towels in the room, used water bottles and not very clean
Stayed 1 night in Nov 2023
Response from BWI Airport Marriott Management Team on Nov 22, 2023
Dear Steven, Thank you for your feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of your accommodations, which is of utmost importance to us. We will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We are sorry you were unhappy with your bathroom amenities. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice everything
Stayed 1 night in Nov 2023
Response from BWI Airport Marriott Management Team on Nov 22, 2023
Dear Esther, On behalf of our staff, thank you for the rating! We are pleased to know how much you loved your stay. Whether visiting for business or a relaxing vacation, we love to be your home away from home with our spacious style, modern amenities, and friendly service. All of us at the BWI Airport Marriott look forward to having you visit again.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and the were very accommodating with letting us check in early. Staff was very friendly and helpful
Stayed 1 night in Nov 2023
Response from BWI Airport Marriott Management Team on Nov 29, 2023
Dear Melanie, Thank you for being our guest at the BWI Airport Marriott. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are also happy you appreciated the early check-in. We hope you will choose us every time your travels bring you to the Baltimore area!Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management Team on Nov 20, 2023
Dear Wendy, Thank you for letting us know your visit to the BWI Airport Marriott was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon.Best Regards,BWI Airport Marriott Management Team

8/10 Good

Latoya, BRONX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here due to the proximity to the airport. Great value, very comfortable bed, furniture old and outdated, but hotel was very clean with a good restaurant.
Stayed 3 nights in Nov 2023
Response from Management Team on Nov 13, 2023
Dear Latoya, Thank you for being our guest at BWI Airport Marriott and for your positive rating. We hope you had a great stay and we are glad you loved our well-maintained accommodations and proximity to the airport. It was also a pleasure reading you found us to be of good value. Thank you again for all of your feedback, and we look forward to having another opportunity to welcome you back soon.Best Regards,BWI Airport Marriott Management Team

10/10 Excellent

Craig, Mount Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed being at BWI the night before my flight. The customer service was exceptional, and my room was clean and enjoyable.
Stayed 1 night in Nov 2023
Response from Management Team on Nov 14, 2023
Dear Craig, Thank you for your fantastic review! We are thrilled to hear that you enjoyed our spotless accommodations and impeccable service. Having you as our guest at BWI Airport Marriott was a pleasure, and we look forward to welcoming you back for another wonderful experience.Best Regards,BWI Airport Marriott Management Team

6/10 Okay

JoAnn

Stayed 1 night in Nov 2023
Response from Management Team on Nov 13, 2023
Dear JoAnn, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards,BWI Airport Marriott Management Team