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Reviews of Biltmore Suites Hotel

2 out of 5
Biltmore Suites Hotel
205 W Madison St, Baltimore, MD

Reviews

6.6
Rating 10 - Excellent. 36 out of 256 reviews" "
Rating 8 - Good. 88 out of 256 reviews" "
Rating 6 - Okay. 68 out of 256 reviews" "
Rating 4 - Poor. 29 out of 256 reviews" "
Rating 2 - Terrible. 35 out of 256 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the hotel to check in. The doors were locked, phones disconnected, and website links broken. Someone from the area walking by informed us that the hotel had apparently closed down. We were left stranded in Baltimore without a place to stay and hand to find friends to stay with at the last minute. Words cannot express how remotely not okay this is. The hotel doesn't even exist anymore supposedly.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Old but clean .there is no elevator the steps were a bit much, but very friendly and great location .. street parking free on weekends .
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place was built in 1880. Has potential to be a unique and special experience. But instead carpet is frayed, wallpaper is peeling off the walls, woodwork is painted and chipping, and electricity is scary. Although I understand, it would be nice if they had an elevator. The Absence of parking is a problem also.
Stayed 1 night in Mar 2019

10/10 Excellent

Tamisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
It was excellent. I stayed here prior and left a very important necklace. When I returned, my necklace was at the front desk waiting on me. I was so grateful and I would definitely return and recommend to others. Thank you for a wonderful stay.
Stayed 1 night in Mar 2019

2/10 Terrible

Frederick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated
Key didn’t work in outdated door knob lock had to get three different keys before the clerk used her master, blood splatter on the bed room wall never spent the night
Stayed 1 night in Mar 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities
Huge room
Really interesting building and view. Convenient to the Lyric Theater. But I was quite cold, it being March, and didn’t see a way to raise the temperature. But the price was right, and the room was huge.
Stayed 1 night in Mar 2019

6/10 Okay

Vinnell

Disliked: Staff & service, room comfort
Stayed 6 nights in Feb 2019

6/10 Okay

Dina

Traveled with family
Disliked: Amenities, property conditions & facilities
I like the extra space in the suite. What I don’t like is that they should not put “breakfast included” on the Expedia. Because their “breakfast is only available at 10am and it was just granola bars.....
Stayed 2 nights in Feb 2019

10/10 Excellent

Vinnell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable place that lets one relax. The ‘home feel’ provides a no-frill no-fuss kind stay where privacy is respected. Good option if you want to get away from the hype and sterile glamour of downtown hotels (e.g. Hyatt, Marriott, etc) like that the rooms aren’t clinical bright in their decor and is historic. Quirks and one of a kind rooms are a plus for me.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff I was not a fan of the lack of an elevator
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Alan

Liked: Staff & service, property conditions & facilities, room comfort
Good Stay
The bed was very comfortable.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

Audie, Philadelphia PA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love this hotel it's very quaint and affordable. My only issue this stay was the lady at the front desk her attitude left much to be desired.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018

8/10 Good

Mide, Scranton PA

Liked: Cleanliness, staff & service, room comfort
Great choice on a budget. Hotel is old and worn down but room was clean. I really liked the neighborhood for walking around and exploring, a lot more character than the downtown and harbor areas with great food, museums, and other attractions.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Continental breakfast was pretty meager, comfortable bed, but kind of noisy outside, probably because it was a Saturday night.
Stayed 2 nights in Oct 2018

6/10 Okay

Dana, California

Liked: Cleanliness, staff & service, room comfort
The hotel was historic and the staff was extremely friendly and helpful. I am happy that I have stayed there and was able to see it but it needs a significant amount of work.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
It is not wheel chair acceptable, for those in that situation. Some of the rooms needs to be updated and better clean such as ( paint, I did peak in some of the rooms and they were nice. My room was just ok for the reason I was their for.) People need to know that this property is a walk up, not good for older adults. Very good location to work around and safe area.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
People very nice. The room was fine. The price was right, too.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice homely and comfortable hotel in a nice area. Decent street parkiking or nearby garage at UMH. There is no breakfast though as advertised.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Hotel was good, parking was weird, but ok
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine room nice and clean bed nice o would go back I'm going back soon really had a great time
Stayed 1 night in Aug 2018

8/10 Good

Hector

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Kelly, Downtown Baltimore City

Liked: Cleanliness, room comfort
Room was nice and clean bed was very comfortable only problem was toilet was clogged up
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely rude. Felt mistreated and on the receiving end of intimidation techniques. Room hot and unclean.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Well, my wife and I were in town to see a show at Royal Farms, a Mike away from this hotel. We checked in during a downpour. Someone left the window open in the first room we were given. We called the front desk, asked for another room, and closed the window. That made no difference, as rain continued to pour in through the top of the frame. We were given the room above, which was dry. However, the next morning we discovered the window pane from the bathroom window laying on the fire escape. In short, the staff is nice, nothing else is, so if you’re up for an adventure in a heroine filled neighborhood and don’t mind maybe or maybe not getting bedbugs (read other reviews), then this is the place for you!
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Get what you pay for
The biggest pro of this place is the price. My room was dirt cheap and I didn't expect much for that price. I didn't get much, either. From a service standpoint, the daytime manager was very friendly and efficient. I'll address the night clerk later. The hotel is very old, no surprise there. No elevators, and apparently- no real air conditioning either. Rooms were a decent size and clean enough, though a little dark due to being lit only by floor/desk lamps. Again, for the price, this was all fair enough- I was in town for a party so when I got home from that- late at night, I found I couldn't get into the hotel again. It was 2am, and I (and another couple also trapped outside the hotel lobby) rang the doorbell and knocked many times, and even tried calling the hotel. Nothing worked. We finally made enough noise to alert some other hotel guests inside. When we got in, we discovered the hotel employee in the lobby, fast asleep. I had to reach across the desk to get the room key that I'd left there, but I really could have grabbed ANY key as there was no waking him up.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
I want my money back the am staff very rude and I have bed bug bites all over my body while staying their asked for the owners number they gave me the front desk number so I’m calling and the front desk lady keeps answering my calls
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and comfy
It was ok. A little concerned that the window didn't lock and it was a fire escape right next to it
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Wonderful historic room with character.
We found the facility charming but a bit run down in terms of maintenance.
Stayed 1 night in May 2018

10/10 Excellent

Heather, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely loved this hotel! It is like stepping back in time and getting a piece of Baltimore history. The location was great in a awesome and safe area of town! The room was spacious, clean and comfortable. We had a beautiful view of the church across the street. The staff was very friendly and helpful. I will definitely stay there again when I go to Boston.
Stayed 2 nights in May 2018

8/10 Good

R, Canada

Liked: Cleanliness, staff & service, room comfort
History nestled neatly in the city.
History nestled neatly in the city. If you appreciate culture and loves history then this will be the spot for you. With very minimal update this hotel is a throwback from history that’s closing quaint and Very well placed in the city. It was definitely clean and the staff was nice. The front is in a clear representation on the inside and if you don’t mind walking upstairs you will like the place.
Stayed 1 night in May 2018

2/10 Terrible

Terry

Disliked: Property conditions & facilities, room comfort
BEWARE SAFETY HAZARD!!!
This is a somewhat run down walk up brownstone. I suppose some would consider it quaint as it is done up like a Victorian Bed and Breakfast. Like most older buildings of it's kind, there is no elevator, so be prepared for a long trip up the stairs. As I ventured to the fourth floor I had to go past the third floor, which smelled like skunk. My room was no-frills and clearly had not seen any routine maintenance in a while. One of the CFL lights above the sink was burned out. You would think that would be fairly obvious and fixed between rentals. My biggest complaint is a safety issue. The tub is extremely slick (like ice!) when wet. They provide a rubber mat with suction cups to go in the tub. Unfortunately it is way too small to effectively cover the tub area. At five in the morning when preparing for an extremely important day, I slipped in the tub. The end result was a bruised sacrum and coccyx, and a scraped up and bruised forearm. Upon checkout, I informed the clerk of my accident and why it happened. I also asked that the owner contact me the following day. That was six days ago and the owner has still not contacted me. Apparently they are not that concerned about their guests (or possible lawsuits!). You could not pay me to stay there again!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I wasn't expecting much, but the location and price were right. And the room met expectations, or even exceeded them--roomy, spotlessly clean but old and rough around the edges in what had been a beautiful, old building with lots of character. The problem was that when I arrived (after dark), no one was there--no one answered the (locked) door, ringing doorbell, telephone for about 15 minutes. Another guest was trying to get in too. Finally (after calling Expedia, staff of which also tried calling for me. Thank you!), a man showed up. let us in, checked us in (never apologized or anything) and then everything was fine.
Stayed 1 night in Apr 2018

8/10 Good

Eric, Alton, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel
The Biltmore Hotel is a beautiful historic building. We really enjoyed the charm of this old hotel. Being near to Peabody Conservatory and all the concerts, the Walters Museum, the history museum, and everything else related to Mt. Vernon Place was great.
Stayed 1 night in Apr 2018

6/10 Okay

Tumblety, Californa

Liked: Cleanliness, staff & service, room comfort
No Internet
There was no internet station at the hotel, so I could not email my family. The bath tub had no stopper so no baths could be taken. The room was very big and very clean. The furnace was excellent. The staff was very good.
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Cheap inner city digs
I stayed here for one night. The room was spacious with an additional sitting room attached. It was clean and comfortable. It was a non-smoking room but the hall and stairs smelled of smoke. I was on the top floor and there was no elevator, which was fine for me but might not be fine for everyone.
Stayed 1 night in Apr 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Very Very Very BAD, Hotel had BED BUGS . I am telling my bank to stop payment of the chatges.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Faded Victorian in Baltimore
This Victorian hotel has seen better days - about 150 years ago. The price seemed to us high for such a run-down place and okay location. Everywhere in the hotel was cold, and when I asked for extra blankets, was told the "might" have then - which they did, full of cigarette holes. On the positive side, the beds were comfortable.
Stayed 3 nights in Mar 2018

8/10 Good

Adam

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2018