Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Va

Staff awful

Posted Jul 27, 2015
I had to wait 2 hrs to check into my room. I was told several times it will be ready in 30 mins. Staff was outside on smoke break knowing that i was waiting for my room. I asked for another room that was ready because I had a event to attend was told they was booked. Sat in the lobby and heard the same person tell someone on the phone they had rooms available.
4 out of 5
Recommended
for Getaway With Friends
by Steve from Acworth

Hotel recommended

Posted May 5, 2015 on Hotels
Front desk personnel were friendly and kept us up to date with room availability as they were cleaning it. Room was clean and would recommend it as the price and location is what we wanted.
Comment from Hotel Management
Jul 11, 2015 by Hotel Management, Hotel Management
Hello Steve, Thanks for choosing to stay here at the Candlewood Suites Arundel mills Hotel. We greatly appreciate your business. In addition, we appreciate you taking the time to write a review about our property. We do our best to hire the best of the best and happy to hear they were accommodating during your stay. We hope you would choose to stay with us on your next visit to the Hanover, Maryland area. Have a great day. Kind Regards.
4 out of 5
Recommended
for Couples
by A verified traveler

Candlewood

Posted May 4, 2015 on Hotels
Convenient location to Annapolis & Kent Island. Reasonable rates. Clean & relatively quiet considering proximity to US 50/301.
Comment from Hotel Management
Jul 11, 2015 by Hotel Management, Hotel Management
Hello Traveler, Thanks for choosing to stay here at the Candlewood Suites Arundel mills Hotel. We greatly appreciate your business. In addition, we appreciate you taking the time to write a review about our property. We do our best to hire the best of the best and happy to hear that you enjoyed your Suite during your stay. We hope you would choose to stay with us on your next visit to the Hanover, Maryland area. Have a great day. Kind Regards.
3 out of 5
Recommended
for Families
by Charlie from Murrieta, California

Disappointed Guest

Posted May 3, 2015 on Hotels
Not enough parking spaces. We only had maid service for 2 days out of our 10 day stay. Cable TV stations kept blacking out. We had to keep login in on WiFi everyday on our iphone cells and laptop.
Comment from Hotel Management
Jul 11, 2015 by Hotel Management, Hotel Management
Hello Charlie, We are thrilled you found your stay here at the Candlewood Suites Arundel Mills hotel to be a great one. I hope you had an opportunity to relax while here. Thank you for bringing the parking issue to our attention. We will work with the companies with larger automobiles to ensure adequate parking for all guest. This is correct - being an extended stay hotel we provide full housekeeping services every 7 days. However, we do offer any and all things needed at any time by calling down to the Front Desk. There is an agent available 24 hours a day. Thank you for bringing the TV issue to our attention. The servers have been replaced and we don't anticipate this issue reoccurring. We look forward to serving you during your next visit to the Arundel Mills area. Kind Regards.
5 out of 5
Recommended
for Personal Event
by Leonard from Baltimore, MD

Excellent Visit

Posted Apr 27, 2015 on Hotels
The room was great. The staff was courteous. Breakfast would be a great addition to the services though.
Comment from Hotel Management
Jul 11, 2015 by Hotel Management, Hotel Management
Hello Leonard, Thanks for choosing to stay here at the Candlewood Suites Arundel mills Hotel. We greatly appreciate your business. In addition, we appreciate you taking the time to write a review about our property. We do our best to hire the best of the best and happy to hear they were accommodating during your stay. We hope you would choose to stay with us on your next visit to the Hanover, Maryland area. Have a great day. Kind Regards.
5 out of 5
Recommended
for Personal Event
by Victoria from Dallas, TX

Perfect get away

Posted Apr 27, 2015 on Hotels
Nice room. I would stay there every time I visit Baltimore. Not to expensive.
Comment from Hotel Management
Jul 11, 2015 by Hotel Management, Hotel Management
Hello Victoria, Thanks so much for making the Candlewood Suites Arundel Mills hotel your choice for lodging. We are happy to hear you’ll stay with us for future trips. We are happy you enjoyed the suite and the price. We look forward to your serving you in the future. Kind Regards.
5 out of 5
Recommended
for Couples
by Kenneth from Charlottesville VA

Always a good stay!

Posted Apr 23, 2015 on Hotels
We've stayed here several times in the past and will continue to do so when we visit Maryland Live! casino. The hotel is clean, well-maintained, and comfortable, and within a very reasonable drive to the casino and mall.
Comment from Hotel Management
Jul 11, 2015 by Hotel Management, Hotel Management
Hello Kenneth, Thanks so much for making the Candlewood Suites Arundel Mills hotel your choice for lodging. Indeed we are conveniently located just a few miles from Arundel Milld malls and maryland live! Casino. So happy to hear you’ll stay with us for future trips. We are happy you enjoyed the comfortable suite and pricing. We look forward to serving you in the future. Kind Regards.
5 out of 5
Recommended
for Couples
by Daniel from Middletown

overnight stay

Posted Apr 23, 2015 on Hotels
The room was comfortable and spacious.
Comment from Hotel Management
Jul 11, 2015 by Hotel Management, Hotel Management
Hello Daniel, Thanks for choosing to stay here at the Candlewood Suites Arundel mills Hotel. We greatly appreciate your business. In addition, we appreciate you taking the time to write a review about our property. We do our best to hire the best of the best and happy to hear they were accommodating during your stay. We hope you would choose to stay with us on your next visit to the Hanover, Maryland area. Have a great day. Kind Regards.
4 out of 5
Recommended
for Personal Event
by jeffery from Alexandria VA

Roomy and Quiet

Posted Apr 21, 2015 on Hotels
Affordable and very comfortable. Got an upgrade to the king 1 BR suite which is huge (600+ square feet). Very comfortable bedding/pillows. Quiet area. Parking is tight as I seem to get the last space at the entrance. 12 noon checkout instead of 11AM is good also. Cheaper than similar hotels in the area.
Comment from Hotel Management
Jun 27, 2015 by Hotel Management, Hotel Management
Hi Jeffrey, We truly appreciate your review as well as you choosing to stay with us at the Candlewood Suites Arundel mills / BWI Airport hotel. We take great pride in guest satisfaction and therefore welcome only the best of the best to be apart of our team. We are extremely happy that you've found your upgraded suite to be clean and comfortable. The 1 bedrooms are quite spacious, if I'd say so myself. We hope to see you again very soon. Kind Regards
5 out of 5
Recommended
for Business Travelers
by Makoto from japan

Very nice place to stay as usual

Posted Apr 16, 2015 on Hotels
Very nice place to stay as usual
Comment from Hotel Management
Jun 20, 2015 by Hotel Management, Hotel Management
Hello Makoto, We truly appreciate your review as well as you choosing to stay with us at the Candlewood Suites Arundel mills / BWI Airport hotel. We take great pride in guest satisfaction and therefore welcome only the best of the best to be apart of our team. We are extremely happy that you've found our hotel to be a nice one. We welcome you back. Kind Regards