Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Stay was great but.....

Posted Feb 23, 2015
I've stayed here countless times as I travel to Maryland weekly for work. Usually never ever have an issue for the exception of this one time. As I was returning from work and getting ready to check out I noticed I had a little "friend" in the room with me. I'm hoping this was just an extremely rare occurance as I really enjoy staying here. It may be time to get someone in there to do a sweep of the place just so no one else experiences any unwelcome visitors during there stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DURHAM, NC

Nice hotel, away from all the traffic. Very quiet.

Posted Feb 11, 2015
Pros: The room has everything you need, except a Casino...and that's 5 minutes away.
Cons: Well if i must say....Our bed wasn't that comfortable, and the sheets smelled just like Clorox. Other than that, it was great.
Location: CASINO, SHOP, AND EAT!!!!
I got 3 words for ya>>>>>> WON... DER... FUL!!!!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Peaceful

Posted Feb 3, 2015
We enjoyed our stay very much. Everything was clean and cozy. There was only one down fall our toilet back up we called the front desk and was told to come down and get the plunger. I didn't mind plunging it but I felt I shouldn't have to walk through the hotel with one. Besides that it was great, very affordable and would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Delaware

Great Stay!

Posted Jan 22, 2015
Definitely had a great experience with Candlewood Suites. It is SUPER close to the airport, which was great for us. It was awesome to have access to a kitchen in the room. There were 2 stove top burners, a microwave, a garbage disposal, toaster, full size fridge and dishwasher. The cabinets were stocked with 2 place settings, some cooking utensils, pots & pans, and paper towels. I brought a bottle of wine with me and forgot a wine opener. I went to the front desk and they let me borrow one. Turns out that one was supposed to be in the room, but mine was missing, so if you don't see what you need, ask them. The front desk was extremely helpful.
Comment from Hotel Management
Jan 27, 2015 by Hotel management, Hotel Management
Hi Jamie, WOW! You almost sound like one of our knowledgeable team members paying great attention to detail and the wonderful amenities offered here at The Candlewood Suites Arundel Mills Hotel. We truly appreciate your review and the kind words. We take a great pride in great customer service and making our guest feel right at home. We hope that you come to visit us during your next visit to the Arundel Mills / BWI Airport area. Thanks again for staying with us. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cambridge

A short business trip

Posted Jan 22, 2015
I had a very pleasant stay at Candlewood Suites. The hotel was close to everything I needed and I loved having the little kitchenette so I didn't have to eat out for every meal. The front desk staff person was superb. She even called my room the evening I checked in to make sure that everything was alright with my room. The room was very clean as were the public areas. The only reason that I rated room cleanliness a little lower is that there was a slight odor of smoke in my room even though it was a non-smoking room. The odor was much stronger in the bathroom. I didn't find it unbearable but someone who was very sensitive to smoke would have a difficult time. Overall, it was a wonderful stay.
Comment from Hotel Management
Jan 27, 2015 by Hotel management, Hotel Management
Hi Melissa, We truly appreciate your review and your kind words regarding our hotel and staff. We take a great pride in great customer service and making our guest feel right at home. I am extremely sorry to hear that your non smoking suite smelled of smoke. On behalf of all Hotel Management, we truly apologizes and hope to never have this happen again. Please let us know when anything is not to your liking and we would be more than happy to get you to another suite. We hope that you come to visit us during your next visit to the Arundel Mills / BWI Airport area. Thanks again for staying with us. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price

Posted Jan 2, 2015
Cons: Maybe air room out with febreze. There was an unpleasant cooking scent in the room.
Location: Hotel is 1 mile from Maryland live casino and arundel mills outlets. Several restaurants, Walmart, best buyband pharmacys are located there.
This hotel was priced well for what I needed, I stayed 2 days to enjoy Maryland live casino. I didn't know that there wasn't breakfast served( you can purchase off the shelf items) and the rooms are cleaned weekly I beleive they told me. It didn't matter because I was only there 2 days and received fresh towels the next day. Kitchen comes with all basic stuff you need to cook.
Comment from Hotel Management
Jan 14, 2015 by Hotel management, Hotel Management
Dear Traveller, We truly appreciate your review. We know that there are tons of hotel options in the Arundel Mills / BWI Airport market and yet you choose to stay with us. Here at the Candlewood Suites Arundel Mills we take great pride in having a clean facility and fun, friendly staff. Yes, you are correct as suites receive full service weekly during your stay, but you may exchange any linen as often as you see fit. Also, we offer Grab-N-Go breakfast items in the 24 hour Candlewood Cupboard. You had it all correct and we appreciate your business. We look forward to your future visits. Happy 2015 Hotel Management.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Clean & comfortable

Posted Dec 16, 2014
Pros: Spacious, clean room.
Cons: Move smoking area away front front door area.
Location: Mall and restaurants nearby.
Professional & courteous greeting upon check-in. Room was spacious and clean. Only issue was slight smoke smell in the lobby due to the smoking area being so close to the front door. Otherwise would stay again.
Comment from Hotel Management
Dec 18, 2014 by Hotel management, Hotel Management
Hi Anne, We are thrilled you found your stay here at the Candlewood Suites Arundel Mills hotel to be a great one. Thank you for bringing the smoking issue to our attention. We will work with the guest to ensure they are a decent from the hotel entrance when smoking. We look forward to serving you during your next visit to the Arundel Mills area. Kind Regards.
4 out of 5
Recommended
for Families
by JEFFfrom Queens, NY

Very Impressed

Posted Dec 5, 2014 on Hotels.com
I really enjoyed my stay in the hotel with minor issues; -No daily room service -The WiFi is not as fast as displayed -No complimentary Breakfast. Overall I will more than likely recommend my mates and relatives to use the hotel
Comment from Hotel Management
Feb 21, 2015 by Hotel Management, Hotel Management
Hi Jeff, We are thrilled you found your stay here at the Candlewood Suites Arundel Mills hotel to be a great one. Thank you for bringing the WiFi issue to our attention. We are currently working on increasing the bandwidth for a more enjoyable internet experience. We look forward to serving you during your next visit to the Arundel Mills area. Kind Regards.
5 out of 5
Recommended
for Couples
by A verified traveler

Great place to stay!

Posted Dec 4, 2014 on Hotels.com
The place was very clean and we received excellent customer service during our stay.
Comment from Hotel Management
Feb 21, 2015 by Hotel Management, Hotel Management
hi Travellers, We pride ourselves on guest satisfaction and thrilled to hear we have met the standards you expect from a Candlewood Suites hotel. From all of us here at the Candlewood Suites Arundel mills hotel we thank you being a loyal Candlewood guest and we wish you a Happy Holiday season. We hope to see you for your next trip to the Arundel mills/BWI area. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Great hotel!

Posted Dec 2, 2014
This was a great place to stay especially if you have kids. You can borrow DVDs or appliances to cook. My 2 yr old makes lots of mess so the free washer and dryer came in handy too! My bathroom faucet was loose and a drawer in the bathroom was a little off track but very minor flaws compared to overall. The rooms are very nice and comfy!
Comment from Hotel Management
Dec 18, 2014 by Hotel management, Hotel Management
Hi Joy, I hope you and the kids had a blast. We pride ourselves on guest satisfaction and thrilled to hear we have met the standards you expect from a Candlewood Suites hotel. From all of us here at the Candlewood Suites Arundel mills hotel we thank you being a Candlewood guest and we wish you all a Happy Holiday season. We hope to see you for your next trip to BWI/Arundel Mills. Kind Regards,