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Reviews of Clarion Hotel & Suites BWI Airport North

3.5 out of 5
Clarion Hotel & Suites BWI Airport North
6921 Baltimore Annapolis Blvd., Baltimore, MD

Reviews

5.2
Rating 10 - Excellent. 7 out of 53 reviews" "
Rating 8 - Good. 9 out of 53 reviews" "
Rating 6 - Okay. 7 out of 53 reviews" "
Rating 4 - Poor. 12 out of 53 reviews" "
Rating 2 - Terrible. 18 out of 53 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Robert, Thank you for taking the time to review our hotel. We are thrilled to hear that you were satisfied with your stay. Our team works hard to ensure our guests have a memorable experience and your feedback is a testament to their efforts. We sincerely hope to welcome you back soon for another pleasant stay.Warm regards,Hotel Management

4/10 Poor

Ednalee B Merced

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
No limpian las habitaciones, solo dan 2 toallas por cuarto aunque sean 4 personas. La transportación es solo 2 veces al día. No volvería jamás
Stayed 3 nights in Mar 2024
Response from GM on Mar 23, 2024
Dear Ednalee B Merced,We appreciate your feedback and deeply regret the inconvenience you experienced during your stay. Our team strives to offer the best service possible and your comments will help us to enhance our services. We apologize for the housekeeping and transportation issues you encountered. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Hotel Management

8/10 Good

Sonal

Business traveler
All good
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Sonal, Thank you for choosing our hotel and for taking the time to share your positive experience. We are delighted to hear that everything was to your satisfaction. We strive to provide our guests with a memorable stay and your feedback encourages us to do even better. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Management

2/10 Terrible

Robyn

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had just made a 7 hour car ride, checked in after midnight. Tv in room didn’t work, was missing a power cord. Grant it, it was after midnight & front desk was unable to find another power cord & maintenance would not be in until morning. Ok so no tv. Get up to take a shower & no hot water. Sink didn’t get hot either. No showers & still no tv. Got up at 730am. Well at least I’ll go get the free breakfast. Ask front desk & was told where to go for the breakfast. You go outside, walk through the parking lot to another building, I guess restaurant. And by the way, it is lightly raining out. There are a few people in this “restaurant” & I hear a lady ask a gentleman for his blue slip for this breakfast. What blue slip, I didn’t get one. So have to walk back through the parking lot to the front desk for a blue slip. Also, while getting said blue slip I remind them we have no tv. Maintenance man should be in soon today. Go back through the parking lot with my blue slip for the free breakfast & get to the area & there were 2 individual size boxes of cereal & has individual bottles of milk with NO bowls. I asked lady that I’m assuming monitors this free breakfast area & blue slips. Was I missing the bowls, she shook her head no & then I asked how were you to eat cereal & she shrugged her shoulders. I put the cereal box back with the one remaining & decided against an apple or banana. Passed on bagels individually in plastic baggies, no toaster or cream cheese.
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Dear Robyn,We sincerely regret the inconveniences you experienced during your stay. We strive to ensure our guests have a comfortable and enjoyable experience and we're sorry to have missed the mark. We appreciate your feedback and will use it for improvements. We hope to have another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Warm regards,Hotel Management

10/10 Excellent

Kishayla

Stayed 2 nights in Feb 2024
Response from GM on Mar 11, 2024
Dear Kishayla,Thank you for taking the time to rate us. We're thrilled to see that you've given us a 5-star rating! We always strive to provide the best services to our guests and your rating tells us we're on the right track. We hope to welcome you back soon for another splendid experience. Warm regards,Hotel Management

2/10 Terrible

Ki Hyun

Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Ki Hyun, We're truly sorry to see your 1-star rating. Without further details, it's challenging for us to address your concerns. Please feel free to share more about your experience, so we can ensure your future stays are more enjoyable. Your feedback is very valuable to us. Warm regards,Hotel Management

8/10 Good

HAMDY ABDALLA

Liked: Cleanliness, amenities, property conditions & facilities
GOOD
Stayed 12 nights in Feb 2024
Response from GM on Mar 4, 2024
Dear Hamdy Abdalla, Thank you for choosing our hotel and taking the time to share your feedback. We are glad to hear that you had a good experience with us. We strive to provide an even better service to our guests in the future. Your support is highly appreciated and we look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 Okay

Towanda

Business traveler
Disliked: Cleanliness, amenities
The hotel is huge and newly renovated. The up keep could be better. A big plus is, there are fast food restaurants near by.
Stayed 6 nights in Feb 2024
Response from GM on Mar 4, 2024
Dear Towanda,Thank you for sharing your experience at our hotel. We're thrilled you appreciated our location and recent renovations. Your feedback regarding upkeep has been noted and will be addressed. We strive for excellence and your comments help us improve. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Kimberly, Waldorf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great customer service, and great shuttle service.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Kimberly,Thank you for your glowing 5-star review! We're thrilled to hear that you enjoyed our prime location, exceptional customer service, and convenient shuttle service. Your kind words serve as a testament to our commitment to providing memorable experiences. We look forward to welcoming you back for another great stay soon.Warm regards,Hotel Management

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my kids enjoyed our stay, the beds were comfortable and quiet environment
Stayed 4 nights in Feb 2024
Response from GM on Mar 2, 2024
Dear Antoine,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you and your kids enjoyed your stay and found our beds comfortable and environment quiet. It's always our goal to provide a relaxing atmosphere for our guests. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head leaked tv didnt work properly
Stayed 2 nights in Feb 2024
Response from GM on Mar 1, 2024
Dear Mike,We're truly sorry to hear about the issues you experienced during your stay with us. We strive to ensure all our guests have a comfortable and enjoyable stay, and we regret that we fell short in your case. Please know that your feedback is crucial for us to improve our services and we will address the issues mentioned. We hope to have another opportunity to provide you with the quality stay you deserve.Warm regards,Hotel Management

2/10 Terrible

Sierra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
An unpleasant experience… All I ever asked for in hotels, are clean sheets, clean bathroom and most of all, CLEAN TOWELS!!! That was not the case at this hotel. We (my dad and I) checked in around 9:30 Saturday night and the first issue was the light switch by the door did not work. The beds were made, but the sheets did not appear to be freshly cleaned. We were both tired so I decided to look past that. The next morning as I was getting ready to take a shower, was when I saw the dirty washcloth hanging over the shower curtain rod and the bathtub also looked dirty. Immediately I felt disgusted. I removed the washcloth and threw it on the floor. I opened the last set of folded supposedly clean bath towel, and that was filthy too. It was apparent that housekeeping saw a folded towel, though it was clean, and never checked it (not surprising, since the dirty washcloth that was visible, was not removed) That was the last straw, I felt sick to my stomach. I immediately got dressed and left the room as quickly as I could (I showered at my daughter). As we checked out, I informed the front desk about the conditions of the room. She seems indifferent, but did apologize. She gave us the manager’s name and number to call the following day (she claimed he was not onsite that morning). I called and left several messages and never got a return call. Terrible experience and even worse customer service!
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Sierra,We're sincerely sorry your experience didn't match your expectations. It's our priority to ensure our guests feel comfortable and we deeply regret we missed the mark. Your feedback is crucial in helping us improve. We're addressing the cleanliness issues you encountered and will also provide additional training to our front desk team to ensure better guest interactions. We hope you will give us another chance to provide the high standards we strive for.Warm regards,Hotel Management

8/10 Good

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast even though I stayed there twice couldn't get up for breakfast to tired
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Wendell, Thank you for choosing our hotel for your stays. We're sorry to hear you couldn't join us for breakfast due to tiredness. We hope your rest was rejuvenating. Next time, do try our breakfast, we're sure you'll love it! Looking forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Terrible

Tereza

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a joke , no laundry, no hairdryer, breakfast has only coffee and apples
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Tereza,We're sincerely sorry to hear about your experience. Your feedback is crucial to us and we are looking into the concerns raised. We do have hairdryers and laundry service available, and our breakfast menu is usually extensive. We'll address the issues you've mentioned and hope to provide you with a better experience in the future. Thank you for bringing this to our attention.Warm regards,Hotel Management

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was as described, check in was easy and the staff was friendly. The "free breakfast" was at the restaurant connected to the hotel, but we had to walk out in the snow and around to get to it. It was a small table with muffins, apples and dry cereal. More options would have been nice.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Erin,Thank you for your valuable feedback. We're glad to hear you found our staff friendly and check-in process smooth. We apologize for any inconvenience caused by the breakfast setup, especially in inclement weather. We continually strive to improve our guest experience and will certainly consider your suggestions for more breakfast variety. We look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 Okay

Yvonne

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
it was ok but they shuttle was not all day. and it does not run consistently
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Yvonne,Thank you for taking the time to share your experience. We're sorry to hear that our shuttle service schedule didn't meet your expectations. We value your feedback and will consider your thoughts as we constantly strive to enhance our services. We hope to have the opportunity to welcome you back for an improved experience.Warm regards,Hotel Management

2/10 Terrible

Sandra, Bradenton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Sandra,Thank you for your recent stay at our hotel. We regret to learn that your experience did not meet your expectations. We value your feedback and would appreciate any additional details you can provide to help us improve. We strive to ensure every guest has a pleasant stay and we hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 Okay

Monica

Liked: Cleanliness
Hotel had no blankets only 2 sheets on the bed. The safety lock on my door was broken so I didn't sleep well all night being alone. Noises in the hallway all night made me even more uncomfortable.
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Dear Monica, We're truly sorry to hear about your recent experience at our hotel. The comfort and safety of our guests is our top priority. We sincerely apologize for the issues you faced with bedding and the door lock. We have noted these points and will address them promptly. We would love to have the opportunity to make your next stay a more pleasant one. Thank you for bringing these matters to our attention.Warm regards,Hotel Management

4/10 Poor

Nicole.

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was quite dirty hair on the bathroom floor- duvet inners with no covers, spent 3 nights there and no room service, no cleaning , no restocking of toiletries. Tv was not working first night we had to request that it be fixed only to discover the remote was not working and there was no hdmi cable. The staff were really nice but the general upkeep wasn’t, across the hall was another guest complaining so much about the cleaning services as well so I’m guessing there is lack of service we’re cleanliness is concerned
Stayed 3 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Nicole,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable and we are taking immediate steps to address the issues you've highlighted, particularly in regards to cleanliness and room service. We're glad our staff were pleasant, and we're committed to improving all aspects of our service to ensure a better experience in the future. Your understanding is greatly appreciated.Warm regards,Hotel Management

2/10 Terrible

Stacy

Stayed 1 night in Dec 2023
Response from GM on Jan 24, 2024
Dear Stacy,Thank you for sharing your feedback. We're truly sorry to hear that your stay didn't meet your expectations. We're committed to providing our guests with a memorable experience and it seems we fell short this time. We would greatly appreciate the opportunity to learn more about the issues you encountered during your stay, so we can improve our services. We value your input and hope to have another chance to deliver a more satisfying experience in the future.Warm regards,Hotel Management

4/10 Poor

Joly Melina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Joly Melina,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate more details to address specific concerns. We value your input and aim to make improvements based on your insights.Warm regards,Hotel Management

4/10 Poor

Emily

Traveled with family and small children, Traveled with family
The property smelled like marijuana. It was so strong. Sheets had stains. Dirty and needs updating.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Emily,We are deeply sorry for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we take it seriously. Rest assured, we will thoroughly investigate the issues you've raised and take corrective measures to ensure this does not happen again.Warm regards,Hotel Management

10/10 Excellent

Leon

Friendly staff
Stayed 1 night in Dec 2023

2/10 Terrible

Richard, Fairless Hills

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is further away than listing states (unless shuttle driver was lost) from BWI Airport. Hotel is dirty, run down, and literally taped together in places. First hotel room we were given had roaches and a bad smell. I immediately requested another room. Within 2 minutes of opening the door I found roaches on the floor and one running up the wall (picture taken). Second room was only slightly better. Towel racks were falling off the wall. Paint was peeling. Shower fixtures were semi-detached. Room was overall horroble. I didn't sleep out of concern for my family and them waking up to a roach or bed bug bites. I would have left and gone to another hotel, but we were only there for one night, it was after midnight, we didn't have a vehicle (would have had to Uber), there wasn't another hotel close by, and we had to leave early in the morning. The "Buffet" or free breakfast they advertise consists of bagels (no toaster), cream cheese or butter, individual cereal bowls (Kelloggs), and coffee/tea. THATS IT!!??!! I WOULD NEVER stay there again.
Stayed 1 night in Dec 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service
Not bad . Served its purpose.
Woman at the front desk was very good. We got to our room and the tv did not work. She gave us another room. We got to that room and the remote was not working. I understand the property was once a Comfort Inn. I know of a Doubletree that went to Clarion. It was OK. We had an early flight so did not check out the breakfast. Shuttle driver was great. Beware of no shuttle running mid day. Someone said in other reviews that there is a $100 deposti that they were not aware of. could be a problem for those with limited funds. Book the parking with the Way App. It is a lot cheaper than the Hotel Rate.
Stayed 1 night in Dec 2023

6/10 Okay

Stacy

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Ever

Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Ever,Thank you for sharing your feedback. We're sorry to see your rating, and we'd love to learn more about your experience to better understand how we can improve. We appreciate your patronage and hope to have the chance to enhance your stay in the future.Warm regards,Hotel Management

4/10 Poor

German

Disliked: Cleanliness, property conditions & facilities
olor a cigarro
Stayed 1 night in Dec 2023