Lobby

Reviews of DoubleTree by Hilton Columbia

4 out of 5
DoubleTree by Hilton Columbia
5485 Twin Knolls Rd, Columbia, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1003 reviews" "
Rating 8 - Good. 240 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Celena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 20, 2024
Dear Celena, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel Columbia; we hope to see you again soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Danielle

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Mar 18, 2024
Dear Danielle, We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We will pass on your compliments to our staff, and we hope to welcome you back soon at DoubleTree by Hilton Hotel Columbia.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

6/10 Okay

Lia

Liked: Cleanliness, staff & service
Staff was sweet, friendly, and helpful. The walls are PAPER thin. Huge gap under my door allowing light and noise to stream in. It seems they cut corners during renovation...
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Mar 18, 2024
Dear Lia, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with most of your visit and liked our friendly staff. However, we are disappointed that your room did not meet all of your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. It was our pleasure hosting you, and we hope to do so again on your next visit to the area.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Ann

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was quick and the person working the front desk was very personable. Room was clean and the bed was comfortable. Everything in the room was in working order. The location felt very safe.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 11, 2024
Dear Ann, Thank you for taking a moment to acknowledge the hard work of our front desk associates at the DoubleTree by Hilton Hotel Columbia. We are thrilled that you had a positive experience during your check-in. We are glad that your room was comfortable and that you enjoyed all the amenities we offer. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon for another enjoyable stay.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, nice atmosphere , Comfortable and family friendly.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Mar 11, 2024
Dear Tamara, Thank you for writing a review and confirming that our hotel is an excellent choice for families! We are also delighted that you were impressed with our outstanding hospitality and accommodations. Our top priority is to provide a memorable experience for our guests, and we truly appreciate your positive feedback. It was our pleasure to host you at DoubleTree by Hilton Hotel Columbia, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

paul g

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late at night for a 3 day stay and the check in process was painless and appreciated. as was the very comfortable bed, room darkening drapes, quiet room and a shower with plenty of hot water and water pressure. Everything I was looking for!
Stayed 3 nights in Feb 2024
Response from Guest Services Team on Mar 4, 2024
Dear paul g, We are delighted you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. We are also thrilled your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Reviews like yours reinforce the high standards we aim to meet for every guest. We were honored to have you as our guest at DoubleTree by Hilton Hotel Columbia, and we hope to see you again soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Ashlee

Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 24, 2024
Dear Ashlee, On behalf of our team at DoubleTree by Hilton Hotel Columbia, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 1, 2024
Dear Vickie, We are honored by your generous review. We are thrilled to know that we have surpassed your expectations and that you had a wonderful time with us. We aim to provide an exceptional experience to every guest so that we will be sharing your comments with our team. We appreciate your recognition of their outstanding work and will celebrate their success! Thank you once again for your review, and we look forward to welcoming you back to DoubleTree by Hilton Hotel Columbia in the future.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Jonathan, Barboursville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean, friendly, exactly what we expected.
Stayed 3 nights in Feb 2024
Response from Guest Services Team on Feb 20, 2024
Dear Jonathan, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We hope you choose DoubleTree by Hilton Hotel Columbia whenever your travels bring you back this way.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

6/10 Okay

Terry Jefferson

Liked: Cleanliness, property conditions & facilities
The front desk VO fused our reservation with another guest and tried to say that we stayed two nights when we only stayed for one night. My husband asked for the printout and it was not us. It was a different floor, room number, and name. It was resolved, but only after he kept insisting that they captured our credit card two nights ago and not one. Furthermore, when we first called to say we would be arriving late and not to give away our room since it was the night before the Super Bowl, they said I had to contact Expedia. Expedia said we had to contact the hotel directly. I eventually had to call a corporate number and it was resolved. Also, they only had pork meat available for breakfast. They said they had a large party who ate all of the Turkey sausage so we did not eat there for breakfast. We will be back this weekend, but we know what to expect…if we stay there.
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 17, 2024
Dear Terry Jefferson, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the issues you encountered at our front desk. It is important to us that you are completely satisfied, and we are sorry that we did not meet your expectations regarding the breakfast. We appreciate you bringing these concerns to our attention so we can address them appropriately. We will work harder so your next stay is outstanding in every way. Thank you again.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and quiet and the front desk staff are professional and helpful..The breakfast every morning was great and Angela treats you as if you are a guest in her home. She was wonderful!! I had a great stay and will stay there again!
Stayed 6 nights in Jan 2024
Response from Guest Services Team on Feb 9, 2024
Dear Gail, Thank you for this generous review. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We also appreciate you highlighting your excellent breakfast experience. It is always heartwarming to hear when a specific team member has gone above and beyond to make a guest's stay memorable. We will make sure to share your kind words with Angela and the entire team. Thank you for your kind words and for being part of our DoubleTree by Hilton Hotel Columbia family!Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Donna, Salisbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 9, 2024
Dear Donna, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Columbia. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Jan 2024
Response from Guest Services Team on Feb 6, 2024
Dear Joan, We are delighted to read the review of your stay at DoubleTree by Hilton Hotel Columbia. We strive to provide each guest with a memorable experience and outstanding hospitality, and we are pleased to hear you had a great stay! It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Sherly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,very friendly environment!
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Feb 5, 2024
Dear Sherly, It's great to hear that our efforts to maintain a clean and fresh environment positively impacted your stay. We strongly believe that a clean space plays a vital role in providing our guests with a comfortable and enjoyable experience. Your review was a pleasure to read, and we were thrilled to know that the service provided by our associates exceeded your expectations. We will be sure to share your compliments with the team to recognize them for their excellent work. Thank you for choosing to stay with us at DoubleTree by Hilton Hotel Columbia, and we look forward to having you back soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Ronda

Liked: Cleanliness, property conditions & facilities
The property was clean and the staff was friendly and professional
Stayed 1 night in Jan 2024
Response from Guest Services Team on Feb 5, 2024
Dear Ronda, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We are delighted that our staff helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. Thank you for the exceptional review of DoubleTree by Hilton Hotel Columbia, and we hope to have you as our guest again soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 5, 2024
Dear Mark, On behalf of our team at DoubleTree by Hilton Hotel Columbia, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Ronetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sons and I were here for the weekend. It was a very nice stay. Super quiet. The cookies were so warm and yumm. The room screamed freshness and the beds were exactly what we needed. Would definitely recommend and stay here again.. Oh the price was right in our range!!
Stayed 2 nights in Jan 2024
Response from Guest Services Team on Feb 1, 2024
Dear Ronetta, Thank you for your kind review; we are pleased to read how much you and your son enjoyed your stay at DoubleTree by Hilton Hotel Columbia. We are happy that your experience was fantastic and that you enjoyed the delicious cookies. It brightens our day to know you found great value in our accommodations and service; we can only get better from here. Our team looks forward to serving you for many more years to come. Thank you once again for your heartwarming words!Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 31, 2024
Dear Albert, Thank you for the excellent rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Columbia. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Thien-nga, Dundalk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was effortless. Front desk agent was courteous, professional, and attentive. Room was immaculately clean.
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 30, 2024
Dear Thien-nga, We are delighted to hear you had a positive experience with our check-in service. We are happy you enjoyed your stay with us and appreciate your kind remarks regarding our fresh, clean hotel. Our team's top priority is ensuring that every guest has immaculate and comfortable accommodations along with thoughtful service. Thank you for recognizing our efforts here at DoubleTree by Hilton Hotel Columbia! We hope to welcome you back soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

8/10 Good

Kelley

Business traveler
Liked: Cleanliness, staff & service
I stay at this hotel quite frequently the hotel it self is always clean and the staff are welcoming. I love the warm cookies just wish they were the oatmeal raisin ones like before . This actual stay my flight was delayed so I definitely appreciate Edgar for being able to accommodate a later check out due to our trip ☺️ I don’t care for the dinning experience the food is not that great at all . It’s not fresh just sitting in a warmer . For $16.95 for buffet the potatoes, eggs , French toast etc shouldn’t be dried out and taste that was
Stayed 2 nights in Jan 2024
Response from Guest Services Team on Jan 29, 2024
Dear Kelley, Thank you for returning to DoubleTree by Hilton Hotel Columbia. The highest compliment we can receive is a guest who keeps coming back time after time. Our team's top priority is ensuring that every guest has immaculate and comfortable accommodations along with thoughtful service. We are also glad that we were able to provide you with a late check-out, and we appreciate your kind words regarding Edgar. We will evaluate the instances you mentioned regarding the breakfast, as we are committed to offering exceptional service for our guests. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon. Safe travels!Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a great location for our purposes and quiet and clean.
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 27, 2024
Dear John, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your visit. We get great feedback on our location, and we are happy this improved your time. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at DoubleTree by Hilton Hotel Columbia.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely atrium. Very clean. Nice bar area.
Stayed 4 nights in Jan 2024
Response from Guest Services Team on Jan 20, 2024
Dear Steven, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We love hearing about your great comments regarding the bar; it is definitely a guest favorite. Your feedback is a fantastic encouragement for all of us here at DoubleTree by Hilton Hotel Columbia, and we can't wait to exceed your expectations once more on your next visit.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

6/10 Okay

Deepak

Stayed 3 nights in Jan 2024
Response from Guest Services Team on Feb 1, 2024
Dear Deepak, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were honestly the best part and made our trip so much more special. We had tickets to the Baltimore Ravens game which is my husband's absolute favorite team. We had never been to an NFL game. We're from the PNW and holidays just ended so our PTO was limited. We flew in on an overnight flight, arrived at 530am, and were completely exhausted. As you know, sleeping on a flight is not a quality nights rest. The game was at 430pm the day we arrived. After calling and explaining the situation, we were able to pay a small fee and get into our room by 7am. This meant we could rest up for the big game! The front desk had warm cookies which we LOVED. Every time we walked passed the front desk, the staff knew we loved the cookies and would offer us some. It was a really enjoyable experience. Everything was neat, clean, and comfortable but the staff really took the cake by being so hospitable. Thank you so much! I hope you'll share this review with your team because they are awesome!
Stayed 2 nights in Jan 2024
Response from Guest Services Team on Jan 11, 2024
Dear Jessica, Thank you for your exceptional review. We hope you and your husband had a fantastic time at the Baltimore Ravens game. We are delighted to read that we took the best care of you while you were with us. Attentive service supported by clean accommodations is what sets us apart, and it truly means the world to us that you recognize and value these aspects. We will share this with our team as they continue to work hard to provide every guest with an outstanding experience. Thank you for being our guest at DoubleTree by Hilton Hotel Columbia, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Julianna

Stayed 4 nights in Jan 2024
Response from Guest Services Team on Jan 29, 2024
Dear Julianna, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel Columbia. Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Tyrese

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 9, 2024
Dear Tyrese, Thank you for the beautiful rating for DoubleTree by Hilton Hotel Columbia! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Ray

Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 27, 2024
Dear Ray, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Columbia. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Amber

Stayed 1 night in Dec 2023
Response from Guest Services Team on Jan 26, 2024
Dear Amber, Thank you for being our guest and the high rating! It is lovely to learn how much you enjoyed your time at DoubleTree by Hilton Hotel Columbia and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 9, 2024
Dear Aleksandra, It is lovely to know you enjoyed everything about your time at DoubleTree by Hilton Hotel Columbia and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

8/10 Good

Shenika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The decor was very modern and elegant. Very classy for the cost.
Stayed 4 nights in Dec 2023
Response from Guest Services Team on Jan 9, 2024
Dear Shenika, Thank you for being our guest at DoubleTree by Hilton Hotel Columbia and writing such a generous review. We are delighted that our clean, fresh property and amenities exceeded your expectations and that you particularly liked the modern and elegant decor. Thank you again for including us in your travel plans; we look forward to many more memorable visits!Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Ezzat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice and clean
Stayed 1 night in Dec 2023
Response from Guest Services Team on Jan 6, 2024
Dear Ezzat, Thank you for your excellent rating! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. Thank you for choosing DoubleTree by Hilton Hotel Columbia, and we look forward to seeing you again soon!Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent, especially the cookies. thank for everything 🙏
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Jan 6, 2024
Dear Anna, It was a pleasure to read your fantastic review of DoubleTree by Hilton Hotel Columbia. We are thrilled to read about your stay and how much you enjoyed the cookies. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just overall great property
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Jan 6, 2024
Dear Amanda, Thank you for sharing about your stay at DoubleTree by Hilton Hotel Columbia. We are thrilled to read about your enriching stay and how much you enjoyed our beautiful, well-maintained property. We work hard to deliver an excellent experience for all our guests, so we celebrate reviews like yours. Thank you again for your heartwarming words, and we look forward to welcoming you back on your next visit to the area.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

LATONYA

Stayed 1 night in Dec 2023
Response from Guest Services Team on Jan 21, 2024
Dear LATONYA, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at DoubleTree by Hilton Hotel Columbia and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

8/10 Good

olumide

Stayed 1 night in Dec 2023
Response from Guest Services Team on Jan 21, 2024
Dear Olumide, We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Columbia. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Samantha

Stayed 1 night in Dec 2023
Response from Guest Services Team on Jan 1, 2024
Dear Samantha, On behalf of our team at DoubleTree by Hilton Hotel Columbia, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Ebony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel always a great stay ! Super great customer service and love the hot tub
Response from Guest Services Team on Feb 8, 2024
Dear Ebony, It was a pleasure having you as our guest at DoubleTree by Hilton Hotel Columbia, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and the hot tub, and our service met your expectations! We look forward to sharing your positive feedback with our team and look forward to your return.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

louis

Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 30, 2023
Dear Louis, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel Columbia.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Jinmi

Stayed 4 nights in Dec 2023
Response from Guest Services Team on Dec 30, 2023
Dear Jinmi, Thanks for the outstanding rating! We are delighted that your time at DoubleTree by Hilton Hotel Columbia was great, as we strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

6/10 Okay

Dorothy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay away from the bar
Hidden $7 extra charge for one cocktail. Also heat going on sounded like a Mack truck in the room.
Stayed 4 nights in Dec 2023
Response from Guest Services Team on Feb 1, 2024
Dear Dorothy, Thank you for taking the time to evaluate our hotel. We are glad that, overall, you were pleased with your stay. However, we want to apologize for the issues that kept it from being perfect. We truly regret any inconvenience you've experienced regarding the charges. Thank you for bringing this matter to our attention, and we hope to have you revisit soon for the flawless visit we are known for.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

6/10 Okay

Tawana

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Dec 24, 2023
Dear Tawana, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Dec 23, 2023
Dear Kurt, Thank you for your recent stay at DoubleTree by Hilton Hotel Columbia and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest and hope to see you again soon. Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a Gem. Its location is tucked away from traffic and has a great view of the local attractions. It has a bar! The room was clean & bed comfortable like home.
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 28, 2023
Dear Tonya, We are glad you loved our comfortable beds and clean, well-appointed rooms. Our goal is for your stay with us to feel like home and be as comfortable as possible. We are fortunate to be located close to many attractions in the area. Thank you for highlighting the bar, and we hope you had a great time. Your feedback is genuinely appreciated, and we can't wait to provide you with another outstanding stay in the future here at DoubleTree by Hilton Hotel Columbia.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Mary, Federalsburg

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lonnycwas massive. Restaurant on the facility. Room was large. Plenty of safetyvbars in the tub.
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 22, 2023
Dear Mary, Thank you for staying at DoubleTree by Hilton Hotel Columbia and writing such a generous review. We were happy to read how much you liked our hotel, including our spacious rooms. Many of our guests appreciate having the extra space, and we are glad you did, too. It is important to us that your stay is as comfortable and carefree as possible. Thank you again for your kind words; we look forward to having you back soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

6/10 Okay

Jonnie

Liked: Property conditions & facilities, room comfort
Very loud
The hotel is lovely, but they put us directly above a room where they were hosting a corporate party with a DJ and a loud crowd. When I called the desk to see what was going on I was told the event was ending at 9:00 PM. It lasted until 11:00 Pm and got louder and louder as the evening progressed. It was literally shaking the mirrors in the room. It was a large hotel and we could have easily been given a room away from the event, but instead we were misled into thinking it was ending soon and ended up with a very stressful night when we literally got a hotel room just for some peace and quiet. It’s a lovely spot but the situation was very poorly handled.
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 11, 2023
Dear Jonnie, Thank you for choosing us for your recent visit. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting all of your expectations. Please accept our apologies for the noise concerns you experienced during your stay. Your feedback allows us the opportunity to continuously improve our guest experience, and we genuinely appreciate you sharing it with us. As you mentioned that you liked our property overall, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing
Very pleasant and comfortable hotel stay. Very friendly check in with Allen. Comfortable bed also
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 11, 2023
Dear Annette, Thank you for your great review. We are glad you loved our comfortable beds and clean, well-appointed rooms. We aim to provide you with an excellent stay, and we know how important it is to get a great night's sleep. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We appreciate your kind comments about Allen. Thank you for being our guest; we look forward to hosting you again soon at DoubleTree by Hilton Hotel Columbia.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

8/10 Good

Neil

Stayed 5 nights in Dec 2023
Response from Guest Services Team on Dec 10, 2023
Dear Neil, Thank you for your recent stay at DoubleTree by Hilton Hotel Columbia and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest and hope to see you again soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our one night stay went well. We enjoyed both a great dinner and breakfast on the property. We would definitely stay here again when in the area.
Stayed 1 night in Nov 2023
Response from Guest Services Team on Dec 7, 2023
Dear Gordon, We were delighted to read that we exceeded your expectations during your recent stay with us. Our staff is committed to providing superior quality and exceptional service, so we appreciate receiving your review regarding breakfast and dinner. We are glad you enjoyed it thoroughly. Thank you for saying we will now be your hotel of choice whenever you are in the area. It was our pleasure to host you at DoubleTree by Hilton Hotel Columbia; we look forward to seeing you soon.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

4/10 Poor

Sharon

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services Team on Dec 8, 2023
Dear Sharon, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, nice people, all over great
Stayed 5 nights in Nov 2023
Response from Guest Services Team on Dec 5, 2023
Dear Charles, We are delighted to read the review of your stay at DoubleTree by Hilton Hotel Columbia. We strive to provide each guest with a memorable experience and outstanding hospitality, and we are pleased to hear you thoroughly enjoyed your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Sincerely,Your Guest Services Team at DoubleTree by Hilton Hotel Columbia MD