Ratings based on 677 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Richmond, VA
Staff friendliness has declined.Posted Feb 23, 2015
Pros: Bed and shower are excellent. Location is excellent.
Cons: Customer Service. Act like you appreciate my business and you are glad I am spending my money with you and not one of the other 4 hotels right there.
Location: Arundel Mills Outlet Mall. Maryland Live Casino
We have stayed here many times. The room is nice and close to the casino and mall. However, this time the staff wasn't quite as friendly and breakfast food wasn't as good. As owners of a small business, we pay attention to customer service.
for Everyoneby A verified travelerfrom Baltimore
Wonderful hotelPosted Feb 18, 2015
I had a wonderful stay @this hotel staff was wonderful and was very patient with my children and helpful the shuttle was a excellent idea i will go back !!!!!
for Everyoneby A verified travelerfrom Churchville, MD
Need to save a room if you have made a reservationPosted Feb 6, 2015
Pros: It was very clean and the beds were very comfortable.
Cons: Please do not assign a handicapped room to those who don't need it. Please do not give away a room that someone has made a registration for.
Location: I don't know. Our son was shipping out at MEPS
The hotel was ultra modern and very clean. Our main difficulty is that when we checked in, the lady kept saying "we don't have a room, we don't have a room". Suddenly, she told us what our room was. Evidently she gave us a handicapped one. There was no shower enclosure, just a skimpy shower curtain, and the water from the shower rain all over the place. Literally we were slugging around on a wet floor, clear to under the sink. Had to use our towels to mop up some. Could have been dangerous.
by A verified travelerfrom Maryland
Hotel stay horrible!!Posted Jan 20, 2015
The hotel stay was horrible. The remote to the television was taped together. Pet hair was everywhere, the pull out coach matress was extremely hard. I was very disappointed.
by A verified travelerfrom Richmond VA
Nice hotel for 2 NOT 4Posted Dec 29, 2014
We booked this room bc it clearly stated it was a suite that sleeps 4. Needed a hotel room for a family for an early morning flight the next day. Looked at several hotels on website that were near BWI and choose this one BC it looked like it would be a good sized room for 4. NOT!!! Said it had king bed w pull out. Well when you pulled the sofa bed out the end of the bed was 6 inches from the end of the king bed. The pull out was very small and had a large stain on it. When I called front desk for sheets told them there was a stain. They said sorry and just sent up the sheets. Not a good nights sleep. Will not return with a family.
for Everyoneby A verified traveler
Great hotel near shopping centerPosted Dec 3, 2014
Cons: More selection at breakfast
Greatest so far, locally. Love the service and amicability.
for Everyoneby A verified travelerfrom New Jersey
Posted Nov 30, 2014
Pros: We had a mini-suite which was set up well. The kitchen had all the essentials for an extended stay. The bathroom was great with a huge walk in shower
Cons: The lighting in the room was dim even with all the lights on.
Location: Lots of shopping and chain restaurants.
The staff at the Element was outstanding. They were friendly and helpful and welcomed our dog, a Maltese. The breakfast they provided was quite good with a generous selection. They also provided an afternoon snack of cheese and raw veggies; especially nice was the turkey, stuffing, and mashed potatoes they set out on Thanksgiving day. All of this was included.
for Personal Eventby A verified traveler
Posted Nov 19, 2014 on Hotels.com
for Couplesby marcusfrom annapolis
nice placePosted Nov 19, 2014 on Hotels.com
for Personal Eventby A verified traveler
Great weekend!Posted Nov 19, 2014 on Hotels.com
The room was very nice, spacious, and clean. SService workers we're accommodating. Breakfast was ok. They ran out of eggs one day and plates the next, which we had to wait for the to replenish. No one came knocking on my door screaming house keeping-which was great! Good location, friendly staff. I'll stay there again.