Property amenity

Reviews of Extended Stay America Suites Baltimore Timonium

2.5 out of 5
Extended Stay America Suites Baltimore Timonium
9704 Beaver Dam Rd, Lutherville Timonium, MD

Reviews

6.6
Rating 10 - Excellent. 114 out of 578 reviews" "
Rating 8 - Good. 167 out of 578 reviews" "
Rating 6 - Okay. 120 out of 578 reviews" "
Rating 4 - Poor. 90 out of 578 reviews" "
Rating 2 - Terrible. 87 out of 578 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Kanaya

Traveled with partner
👎
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Dear Kanaya, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Firmer mattress please
Stayed 1 night in Feb 2024

8/10 Good

Tinesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the kitchen so I can save money on carryout
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 17, 2024
Dear Tinesha, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience and are glad you appreciated having a kitchen in your room, which was convenient and helped save you money. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Dasean

Liked: Cleanliness, property conditions & facilities
Nice place to stay although the shower could have been cleaner and nice other than that pretty nice place
Stayed 2 nights in Jan 2024

10/10 Excellent

FELISHA, BALTIMORE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jjj
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear FELISHA, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management

2/10 Terrible

Kennedy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I Would Like A Refund Because I Have Stayed Here Numerous Times As You Can See But After Going To 3 Different Rooms In A Short Time Span Bugs Everywhere & The Staff Pretending That They Didn’t See It Refused To Look At My Picture & Video Evidence Just Blatant Disrespectful I Never Experienced Anything Like This Before If This Matter Can Be Handled Asap Please Because I Lost Money & Didn’t Stay Due To Bugs All Over The Rooms & Beds.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 11, 2024
Dear Kennedy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

4/10 Poor

Bianca

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
2 roaches in my room
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 31, 2024
Dear Bianca, Thank you for sharing your candid review. We sincerely apologize for missing the opportunity to provide you with the seamless experience you deserve. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. We will address this with our pest control provider to inspect our hotel professionally for further improvements. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us.Sincerely,Hotel Management

8/10 Good

Maria M.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cleaning
Stayed 2 nights in Dec 2023

4/10 Poor

Steven

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in was very slow, for the second tme. Don't understand why I have to write down my email. I had already received an email message from the property. This is a very "Bare bones" facility, but maintenance seemed ok.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 30, 2023
Dear Steven, Thank you for choosing us. We are sorry for the inconvenience you were caused upon arrival. Further, we regret the disappointment with our facility. Our management team is already at work to ensure we are working for improvement. Our front desk team is always there to help you to ensure we provide you with the best hotel experience. Please return, and we hope to give you a better stay in the future.Sincerely,Hotel Management

8/10 Good

Sheila

Liked: Staff & service, property conditions & facilities, room comfort
A Good Stay
The room was very comfortable, and the bed was especially comfortable.The room was quite clean, with the exception of under the bed. When we looked unde the bed just before checking out to make sure we didn’t leave anything,it was obvious that it had not been cleaned there for a while. However, the rest of the room was quite ckean, so under the bed was a minor thing.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 28, 2023
Dear Sheila, Thank you for your recent stay and for taking the time to post your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced during your stay. This does not meet our standards, and we want to thank you for bringing this to our attention. Our goal is to match exceptional customer service, and we will continue to work hard to do just that. It was a pleasure hosting you, and we look forward to seeing you again.Sincerely,Hotel Management

8/10 Good

Verified traveler

Clean & friendly
This was my first experience at an Extended Stay & I was pleasantly surprised. The staff were very pleasant & helpful. My room was very clean & quiet. Having a kitchenette was very nice especially since they supplied dishes & a coffee pot. I’ll definitely stay there again.
Stayed 5 nights in Dec 2023

8/10 Good

Michelle, SILVER SPRING

Business traveler, Traveled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Adelle

Stayed 3 nights in Dec 2023

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Hotel Hospitality
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 12, 2023
Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We look forward to your next visit with us soon.Sincerely,Hotel Management

4/10 Poor

Ikenna

Traveled with family and small children, Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The breakfast was a joke, it was only muffins and coffee basically. The bathroom had roaches and it could be because people cook and leave food in the rooms but they can sanitize better and fumigate often.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 7, 2023
Dear Ikenna, We sincerely apologize for the disappointment you experienced with our breakfast offerings and the presence of pests in the bathroom. This is certainly not the experience we strive to provide, and we appreciate you bringing it to our attention. Your feedback is invaluable, and we will address these issues promptly to enhance the quality of our services. Our team will take steps to improve sanitation and implement regular fumigation measures. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

8/10 Good

Howard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Steven

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Marcia

Traveled with family
Clean quiet good value.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Veloura

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible; dirty & bad customer service
We arrived and for 15 minutes we waited because there was no one at the front desk. Then another guest entered the front doors & asked us is anyone helping us? We answered no and this guest used a phone in the lobby to call the front desk employee. Then we still waited an additional 5 minutes. We got checked in went to the room the bathroom floor was soaked with a puddle of water. We went back to the front desk, again there was no one there so we used the phone in the lobby to call for someone. The employee provided us keys to a new room. We checked in and then went out to grab dinner. Once we returned to get ready for bed, we killed a bug , it was a roach in the bathroom. Then we killed another roach by the pillow/headboard area. Once the sheets were pulled back there was a large stain on the sheets both dark brown / blood like color. We called the front desk to explain the room is dirty and advised we were not staying here.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 7, 2023
Dear Guest, Thank you for choosing us and sharing your experience. We apologize for the difficulties you encountered during your stay. It's unacceptable that you had to wait at the front desk and found issues in your room. This does not meet our usual standards, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we'll address these concerns to ensure a better experience for future guests. We understand your decision not to stay, and we hope you might give us another opportunity to provide you with a more pleasant stay in the future. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice for the Price
My Room was clean and comfortable and quiet. For price, older property well maintained. Front Desk and cleaning staff efficient and friendly. Kitchenette ample for basic meal prep and storage.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 4, 2023
Dear Guest, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Stayed 1 night in Oct 2023

4/10 Poor

Gerry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old and the counter top was peeling, the refrigerator was noisy. The breakfast was coffee and a packaged muffin.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 19, 2023
Dear Gerry, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Also, we are sorry if the breakfast choices were not to your taste, and remarks about it are shared with our Brand Leaders. Please visit us; we welcome the opportunity to provide a seamless stay. Sincerely,Hotel Management

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not the cleanest and the rooms leave you with a sense of unease.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 18, 2023
Dear Samuel, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

10/10 Excellent

patrick

Stayed 1 night in Oct 2023

2/10 Terrible

Rose

Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

2/10 Terrible

Meghan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, helpful staff, convenient location
Stayed 2 nights in Sep 2023

2/10 Terrible

Martinus

Stayed 1 night in Oct 2023

6/10 Okay

Patty

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Angelita

Traveled with family
Liked: Cleanliness, property conditions & facilities
The person checking us in acted like he didnt want to be there. The people in the room next to us had 2 screaming kids that sounded like they were wrestling. Hitting the walls. Banging, screaming until way late into the night. Not the hotels fault. But it happened.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Angelita, Thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you had a good experience overall. However, we apologize for the service you received from our staff. We are also sorry for the excessive noise due to other guests in the hotel. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management

6/10 Okay

Ruth

Business traveler, Traveled with family
Disliked: Amenities
It was an average hotel. Clean, convenient to our needs/ area. It is a bit petty when they do not provide coffee maker and basic tools as in cups paper or otherwise, rather you can “ rent” packages to include these and other items
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Ruth, Thank you for staying with us. We are glad that you enjoyed your overall stay. We also appreciate your kind comments about our clean property and convenient location. However, we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

10/10 Excellent

Robin

Stayed 1 night in Oct 2023

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay and was so happy to stay here. It was simple but perfect for my needs. Only issue...I realized my last morning that I'd been sleeping under a blanket with blood on it that I hadnt noticed and it really grossed me out. I told the front desk and they apologized and said they would let the manager know. This was not the best part of my stay, to say the least. Otherwise however, everyone was very nice and it worked well. I hope to hear from mamagement about my bloody sheet. Thank you.
Stayed 7 nights in Sep 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, room was comfortable which was all I needed.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 8, 2023
Dear Judith, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

8/10 Good

Jason

Stayed 1 night in Aug 2023

2/10 Terrible

lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Heather

Traveled with group
Liked: Amenities, property conditions & facilities
The hotel was very nice and the staff very very nice asked how our event was and how we liked our dinner they remembered what we were talking about at check in makes us feel like they were listening I would return again for sure!! Thank you for a great stay!
Stayed 2 nights in Sep 2023

8/10 Good

Jayme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Derek, Baltimore

Business traveler
It was a average hotel but they extended stay element meant they were very few amenities in the room including a coffee maker. I thought that was rather ridiculous. The people at the desk were fine but I didn't feel like they went above and beyond to serve people. I would never stay here again but I can't say that it was a bad state. There are just too many other properties that are better.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 22, 2023
Dear Derek, Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate your feedback, and we'll take your comments into consideration for future improvements. Our aim is to provide all guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations. We understand your preferences and hope to welcome you back for a more fulfilling stay in the future. We hope you will consider allowing us a chance to make it up to you next time your travels bring you back to our area.Sincerely,Hotel Management

6/10 Okay

Madeline

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
bad bed
I stayed just 2 nights. It was a nice enough place but it was the hardest and most uncomfortable bed and the front desk could not offer any help.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 17, 2023
Dear Madeline, We appreciate your wonderful comments about our hotel and are pleased that you enjoyed your overall stay. However, we were sorry to read that you were disappointed with the bed in your room. Please also accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We hope you will choose to stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Be aware, you will incur a smoking fee if the manager sees a smoked cigarette in the room. No technology to certify it, just vibes. First floor rooms not carpeted. Fairly pleasant staff, avoidant management.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 15, 2023
Dear Guest, Thank you for the review and for sharing your experience. We were glad to read that you had a wonderful stay and that our friendly and helpful staff could make it possible. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We apologize for the inconvenience caused due to the maintenance issues in your suite. We will address this adequately to resolve the matter in future instances. We appreciate your feedback and hope to welcome you back to our hotel.Sincerely,Hotel Management

8/10 Good

Dimas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023