Dear Angela, Thank you for staying with us and sharing your review. We apologize for your subpar experience. Cleanliness, security, and prompt service are priorities for us, and we regret any inconvenience. Your feedback is crucial, and we'll address these issues promptly with the appropriate individuals to ensure a better experience for our guests. We appreciate your understanding and hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Ruth, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear isadora, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear Ariana, Thank you for reviewing your stay. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Darren, Thank you for mentioning how impeccably clean our hotel was during your stay. We are glad your overall stay was positive, apart from a few issues. It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely, Hotel Management

Dear Lauren, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserveSincerely,Hotel Management

Dear Jennifer, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely, Hotel Management

Dear Jacqueline, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest's visit exceptional; therefore, we appreciate the recognition of their efforts. Moreover, we understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Berford, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. As you mentioned that you liked our front desk staff, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Hotel Management

Dear Guest, We appreciate your valuable feedback regarding your time with us. We are glad you enjoyed most aspects of your visit. We are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations or our team's expectations. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Patricia, We're pleased to hear about your positive experience at Extended Stay America. Our spacious and clean rooms aim to provide comfort for our guests. Your feedback regarding the hallway is noted, and we'll address this to ensure a pleasant environment throughout. Thank you for choosing us, and we look forward to continuing to exceed your expectations.Sincerely,Hotel Management

Dear Dakota, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Melissa, Thank you for your kind words! We're delighted to learn you had a satisfying stay at Extended Stay America. It's great to know you enjoyed our immaculate and spacious rooms, along with our well-equipped kitchen. Providing excellent value is essential for us, and we're thrilled that you found our pricing right on. We appreciate your feedback and look forward to hosting your future stays. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Jennifer, We appreciate your feedback and sincerely apologize for the issues you encountered during your stay. The concerns you've raised do not align with our usual standards, and we are making every effort to resolve these matters promptly. We will continue striving to ensure a more peaceful and pleasing environment for our guests. Thank you for choosing us, and we hope to have the opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management

Dear Randall, Thank you for sharing your feedback. We're pleased to hear that you found the pricing suitable for your needs. Your comments about the dated decor and carpet condition are valuable, and we appreciate your input. We continuously strive to improve our facilities, and your feedback will assist us in enhancing the overall guest experience. We hope to have the opportunity to host you again and provide an even more comfortable stay in the future. Sincerely,Hotel Management

Dear Joe, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. Also, we regret the unavailability of a grab-and-go breakfast and the inconvenience caused by the difficulty in reaching our staff. We understand the importance of providing an exceptional experience to our guests, and we regret that we fell short of your expectations. Thank you for bringing this matter to our attention, and we assure you that we will take the necessary steps to improve our services and prevent similar occurrences in the future.Sincerely,Hotel Management

Dear Efiok, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Guest, Thank you for your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear David, We are sorry to hear that your experience did not meet your expectations. We will address your concerns with our appropriate team to resolve them promptly and effectively. We do not discriminate against any guests based on their background or socioeconomic status. However, we understand that the presence of certain guests may have made you feel uncomfortable. We will review our guest policies to ensure all guests feel welcome and safe at our property. Thank you for your valuable feedback. We hope that you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Joe, Thank you for choosing to stay with Extended Stay America and for taking the time to leave a positive review. We are delighted to hear that our night staff was helpful and could promptly accommodate your last-minute booking. We take pride in maintaining a clean and safe environment for all our guests, and we are glad you found the area clean and secure. Your feedback reassures us that our efforts to provide a comfortable and welcoming atmosphere are paying off. Once again, thank you for your kind words. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Kia, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Elisabeth, We sincerely apologize for your highly disappointing experience during your stay at our hotel. Your feedback deeply concerns us as it needs to reflect the high standards of cleanliness and customer service we strive to provide. We take these matters very seriously and will investigate and address all the issues you've raised with our team. Rest assured that your comments will be used to improve our services and prevent such problems from occurring in the future. We understand your frustration and would appreciate the opportunity to make it right. We appreciate your feedback and will work hard to regain your trust.Sincerely,Hotel Management

Dear Dominique, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience and regret not meeting your expectations. Our concerned team is already at work to improve the mentioned areas. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management

Dear Alicia, Thank you for visiting Extended Stay America and posting your feedback. We aim to provide services and accommodations beyond our guest's expectations. Therefore, we are delighted to read our hotel met the purpose of your visit. It was a pleasure having you with us. We hope you will allow us to host you again next time your travels bring you our way.Sincerely,Hotel Management

Dear Gilda, Thank you for your review. We apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We do our best to ensure an enjoyable stay, so we regret that we couldn't give you a better impression from the moment you checked in. Furthermore, we are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Thanks for bringing these issues to our attention, and we will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will consider a return visit.Sincerely,Hotel Management

Dear Kimberly, Thank you for choosing our hotel and posting your review. We are glad you enjoyed most of your stay and found our staff friendly and helpful. However, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Allison, Thank you for your review of our hotel. We would like to apologize for the issues you encountered during your stay with plumbing. We will convey these maintenance issues concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management

Dear Kirth, Thank you for being our guest and sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Sincerely,Hotel Management