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Reviews of Fairfield Inn & Suites Baltimore BWI Airport

2.5 out of 5
Fairfield Inn & Suites Baltimore BWI Airport
1020 Andover Rd, Linthicum Heights, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 486 out of 795 reviews" "
Rating 8 - Good. 208 out of 795 reviews" "
Rating 6 - Okay. 63 out of 795 reviews" "
Rating 4 - Poor. 25 out of 795 reviews" "
Rating 2 - Terrible. 13 out of 795 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Meghan

Traveled with family
Liked: Cleanliness, property conditions & facilities
One of the reasons we booked here was because of the cheaper extended stay parking. It is advertised that parking is only $7 a night while you are away. When we checked in and asked about the parking we were told that they would not honor this as we didn’t book a package with parking. I didn’t even know that was an option. When I asked what I was supposed to do I was told to park at the airport. Exactly what we were trying to avoid.
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Dear valued guest, thank you for your review and sorry for the inconvenience.Because of the limited number of parking slots we limited it to the guests inhouse and the packages, the option of leaving the car for 7 a night is removed from the webpage since the end of January. We honor any reservations that has been made before this date. Thank you again

6/10 Okay

Susan

Traveled with partner
Disliked: Amenities
Can hear everything going on from our room in the hallway . We were there for 5 nights and it was the same breakfast every morning . Gym equipment was broken .
Stayed 5 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.So sorry for not meeting your expectations, looking forward welcoming you again to the hotel.Hotel’s Team

8/10 Good

Aileen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The women at the check in desk was very friendly and efficient. Entering the room, the TV was on, pillows were on a chair, no sheets or blankets on bed, no towels or shower curtain. Again the woman on the desk was super apologetic but we went somewhere else
Stayed 1 night in Mar 2024
Response from cod on Mar 26, 2024
Thank you for the feedback. Please contact the property directly and an agent would be more than happy to assist you. Again, thank you for choosing the Fairfield by Marriott- BWI.

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 Excellent

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was one of our more positive hotel experiences. Staff were courteous & the cleanliness of the hotel was top notch. I couldn’t ask for much more.
Stayed 1 night in Feb 2024
Response from GM on Mar 15, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

6/10 Okay

Maribeth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Found a big hair in the bedsheets. Caused us to fear that the sheets had not been changed before we came. Which was pretty horrible feeling to deal with all night. Other than that the whole place was great.
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. finding a hair in the bedsheets is not a nice thing and it is by far away from our standards, this has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

4/10 Poor

Jason

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
When I checked in the woman was preoccupied….she didn’t tell me how much the hotel room was prior to asking me to sign for the cost. When I asked her she could not tell me the cost just said I had to sign. Then, I asked about the extended parking and was informed that this was no longer offered. Hotel was clean. Pool was small, but nice.
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Hello, so sorry for any inconvenience occurred while checking in. The GM is in the hotel now if you want to stop before checking out to speak to him. Thanks for the review and sorry again that the check in was below your expectations.

6/10 Okay

Masood

Traveled with family
Liked: Cleanliness, staff & service
Breakfast hour is very short. Didn’t use WiFi. Hotel charge those services for the day
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Valued Gues,Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your latest stay at the Fairfield Inn & Suites BWI.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We never charge for WiFi, unless you want the upgraded connection.We hope to welcome you again soon.Sincerely,Hotel's Team

2/10 Terrible

Leslie

Liked: Property conditions & facilities
Disliked: Staff & service
I called a head twice about parking there while we were on vacation and the person I talked to said that wouldn't be a problem. I also asked them if each person in my party (4) could pay for their own rooms and was told "no problem". When we arrived, we were told there was no parking and we couldn't split the rooms. We had to find out where to park etc. Not a good experience.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
We are so sorry that we were not up to your expectations and this parking issue confused your plans. We really hope that you give us another chance and stay with us again to prove that this is an isolated issue.

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. Its spotlessly clean, good staff, great breakfast, excellent value.
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, very clean, quite, and good breakfast
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Thank you for sharing your feedback on your stay in our hotel. Also, thank you for choosing our hotel to stay. I am so glad that you enjoyed your stay, Looking forward to seeing you again soon.

8/10 Good

Thomas, Robesonia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and offered free 24 hour transportation to the airport. Parking lot was small and only one person working at front desk so there was a line at check in and it take a while.
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Thank you for your review and thanks for choosing the Fairfield Inn & Suites, sorry that you had to que when you were checking in, usually we don't face this issue but looks like you were unlucky for having many guests arriving at the same time. Thank you again,

10/10 Excellent

Steven

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear valued guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was for 1 night but was amazing. The hotel is very clean and our king bed was comfortable. The breakfast was great and so many options to choose. The shuttle to airport was on time. 5 stars
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Valued Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team to know how we are doing in providing the highest level of guest service to achieve the highest level of guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Hotel's Team

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel that’s clean, welcoming, comfortable. They offer plenty breakfast options that’s are highly recommended and delicious. Check in and check out are completely hassle free. Beds are super comfortable and the bathroom amenities are great as well.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Valued Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team to know how we are doing in providing the highest level of guest service to achieve the highest level of guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Hotel's Team

10/10 Excellent

JENEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024
Response from GM on Feb 7, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 Excellent

Jahsania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The washer and dryer were a lifesaver as we were traveling with a baby.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay. Also, glad to know that the washers and dryers were helpful for your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 Excellent

Amanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here after arriving at BWI airport late at night and drove home the next day. Hotel was close to the airport but was quiet enough that you couldnt hear the planes taking off/landing. Rooms were very clean and comfortable and breakfast was good.
Response from GM on Jan 31, 2024
Thank you for your feedback and for the time filling this review.Very much looking forward welcoming you to the hotel next time.

10/10 Excellent

Wells

Traveled with partner
Liked: Cleanliness, staff & service
It was comfortable and had everything that was advertised.
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Thank you dear valued guest for your review and for the time to give us your feedback. Looking forward welcoming you again in the hotel.

10/10 Excellent

Brittany

Traveled with group
When I first walked into the room the first thing I noticed was the smell of the room. It smelt amazing. When I walked in further the room was cleaned and the sight was amazing. The staff here is very welcoming and very patient with the elderly. Definitely will book here again.
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Dear Valued Guest, thank you for your review and for the time you took to give us your feedback, we are thrilled that you enjoyed your stay with us and looking forward for your next visit.

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast but very limited in terms of options for dining within walking distance.
Stayed 3 nights in Jan 2024
Response from GM on Jan 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your latest stay at the Fairfield Inn & Suites BWI.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team to know how we are doing in providing the highest level of guest service to achieve the highest level of guest experience. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Caroline

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Called multiple times before getting through. Took half an hour. Called to ask about where to meet the shuttle just to be told No shuttle was available because of increment weather. Very upsetting since I was alone with a baby and lots of bags. But they did reimburse my Uber. Otherwise I loved my stay.
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Dear Valued Guest, I am so sorry to hear about this experience and I wished they have mentioned to you at the first place that you shouldn't wait more than 12-15 minutes before getting an Uber and get reimbursed. So sorry again and hope to see you again in the hotel soon.

8/10 Good

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent! Very friendly! Love the coffee and tea availability.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for your time providing us with your feedback, and thank you for choosing the Fairfield Inn & Suites BWI for your stay.

10/10 Excellent

Shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for airport stay
Response from GM on Jan 8, 2024
Thank you for your time providing us with your feedback, and thank you for choosing the Fairfield Inn & Suites BWI for your stay.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Room/keycard
I’m very disappointed with my stay somehow there was an issue with our keycard and we were unable to access our room. No one was able to get us in the room for 3 or more hours no matter how many time they redid it or made new cards. I’m anemic and had to sit in the cold lobby the time until they decided to send someone to the hotel to fix the situation, and they were out off hot coco which is the only warm beverage that I drink. I just want to get in my warm room which I heated up for when we came back from the pool.The rooms are small. The staff was friendly, the kids were in the pool and after they got out we all were in the cold lobby 10 something at night. They did give the kids that were in the pool blankets. But it was weird being in swim attire in the lobby. I will never stay there again it was to many issues.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
I am so sorry dear valued guest that your stay with the Fairfield Inn BWI was not up to your expectations. I wish you give us another chance to show that this was a very individual incident.

10/10 Excellent

Cheyenne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The breakfast has a lot of options and plenty of seating. Everything inside the room was easy to use & the pool/gym area were clean. Checking and check out was a breeze & we made use of the long term parking option for our trip. As well as the shuttle to and from BWI.
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for your time providing us with your feedback, and thank you for choosing the Fairfield Inn & Suites BWI for your stay.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay-exactly what was required for an airport stay
Response from GM on Feb 5, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 Excellent

Marguerite, Rehoboth

Stayed 1 night in Dec 2023
Response from Alafeiah on Jan 19, 2024
Thank you for staying with us! I'm happy you enjoyed your stay.

10/10 Excellent

Juraj

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Feb 7, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

10/10 Excellent

Shena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you so much dear guest for your feedback and for choosing the Fairfield Inn & Suites. Hope to see you again soon.

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was bright and inviting. Young lady at the front desk was pleasant and friendly.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear valued guest, thank you for your feedback and for choosing the Fairfield Inn BWI. Will check tomorrow when I am in the office who checked you-in and will reward her.Hope to see you again soon.

10/10 Excellent

Juraj

Liked: Cleanliness, amenities
Response from GM on Feb 7, 2024
Dear Valued Guest, thank you for the review and for the time to give us your feedback about your stay.Looking forward welcoming you again to the hotel soon.Hotel’s Team

8/10 Good

Frederick

Traveled with family
Liked: Cleanliness
Nice hotel
Stayed 1 night in Dec 2023
Response from GM on Dec 7, 2023
Thank you for your feedback and that you chose our hotel for your recent stay.Hope we see you again soon.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, room comfort
Great stay. Room was clean and roomy. Loved the walk in shower. Breakfasts were great. Easy check in and check out.
Stayed 8 nights in Nov 2023
Response from GM on Dec 6, 2023
Thank you for your feedback and for your time.Hope to see you again soon in the hotel.

10/10 Excellent

Klade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely and relaxing. Very helpful staff after a very long flight
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you for your feedback and for your kind words.Hope to see you again on the hotel.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you so much for your kind review and for the time takes to give us your feedback.So glad that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Clemetine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything ❤️
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you so much for your review and for the time you took to give us your feedback. I am so glad that you liked our hotel, hope to see you again soon.

10/10 Excellent

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel near BWI in a safe, quiet area. Rooms and bathrooms very clean.
Stayed 2 nights in Nov 2023
Response from GM on Nov 29, 2023
Thank you for your review and for your feedback. Hope to see you soon again in the hotel

10/10 Excellent

Wanda Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ordered the free shuttle but after waiting 45 minutes in the cold and rain we ended up taxi.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
We are very sorry for this inconvenience. Please contact the hotel manager to reimburse you for the taxi cost.

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were just what we needed.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for your feedback. Looking forward welcoming you again in the hotel.

10/10 Excellent

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there several times and will return.
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Dear valued guest, thank you for your feedback and for letting us know your experience with the shuttle. Please contact the general manager of the hotel to make a refund to the cab's charges.

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from GM on Nov 22, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your latest stay at the Fairfield Inn & Suites BWI.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team to know how we are doing in providing the highest level of guest service to achieve the highest level of guest experience. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed another grab bar in the shower. Breakfast was excellent. Was surprised that you charged a fee for using a credit card... didn’t like that
Stayed 2 nights in Nov 2023
Response from GM on Nov 21, 2023
Dear Valued Guest,Thank you for your feedback and for choosing the Fairfield Inn & Suites BWI.We NEVER charge credit card fees and I am a bit surprised, please call the hotel's manager to check what are these charges.

8/10 Good

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Nov 14, 2023
Dear Valued Guest, thank you for choosing the Fairfield Inn BWI for your stay and thank you for providing us with your feedback.

6/10 Okay

Kimberly

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would have given this hotel 5 stars but my hotel room smelled so bad with whatever awful fragrance they use either on the carpets or on the bedding that I couldn't sleep. And when I got home, all of my clothes both on my body and in my suitcase and the suitcase itself, stank of the frangrance and I hadn't even put my suitcase on the floor or bed. I had to either air out or wash everything. I have never had that happen in all of my years of travel in at least 3 hotels per year. Please do not keep up this practice - imagine what happens for people with allergies or who have chemical sensitivities. Awful.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear Valued Guest, thank you so much for this valuable feedback and comment. I am meeting the HK manager tomorrow to go through how we use the refreshers and fragments.Thank you again,

10/10 Excellent

Alijhanae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 11, 2023
Dear valued guest, thank you for choosing the Fairfield Inn & Suites BWI and thank you for your feedback. Hope to see you soon again.

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
Thank you for staying with us and thank you for your feedback.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location and really nice staff. I was shocked when I was told house keeping goes home at 8:00 pm during the week. I needed a few towels.
Stayed 2 nights in Oct 2023
Response from mpo on Oct 28, 2023
Thank you for choosing the Fairfield Inn & Suites by Marriott BWI. We hope you choose us again, whenever your travels bring you back in town!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from mpos on Oct 27, 2023
Thank you for staying at the Fairfield Inn & Suites BWI, we hope to see you again, if your travels bring you back to the area.