Ratings based on 416 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler from va
terrible hotel/servicePosted Aug 24, 2014
Pros: the beds were comfortable
Cons: find new management
Location: bwi airport. maryland live casino and 8 miles to baltimores inner harbor
had meeting and decided to stay overnight here at the hilton. the worst experience i've ever had at any hotel stay. decided to stay another night and room service wakes you up at 9am and some people do sleep late. told them we were going out for the day. when we got back room had not been cleaned, no towels and room key didn't work.when we went to front desk, they finally got us towels and didn't know why key wouldn't work. morning we were checking out room service showed up at 9am again and checkout is at 12. we will never stay at another hilton hotel again.
by A verified traveler from s
Room was not readyPosted Aug 16, 2014
Room was not ready at 3pm was not able to check in until after 5!! Hotel lobby was a madhouse and staff seemed overwhelmed
for Everyoneby A verified traveler from Baltimore, MD
Posted Aug 4, 2014
The power went out as I was getting ready to head to the airport--the hotel wasn't very accommodating, my wife and I had to get dressed and shower in the dark. Not ideal since we are senior citizens. Would've appreciated a voucher for a complimentary breakfast or some sort of coupon voucher for the next time I stay at a Hilton.
for Business Travelersby A verified traveler from san diego, ca
Excellent location!Posted Jul 14, 2014
Pros: Location and decor.
Cons: Housekeeping needs a little improvement. Not bad, but not very thorough.
Easy to get to and from the airport. Staff is very, very friendly. The hotel is nicely decorated.
for Everyoneby A verified traveler
Posted Jun 10, 2014
Pros: It's close to the airport and the staff was friendly.
Cons: Speed of requests.
Location: There is not much close to the hotel but it is close to the airport and that was good for me.
Overall experience was good. When I requested towels on one occasion. We never received them. There was a jazz festival on this weekend which could've been the reason for no response but overall the stay was pleasing.
Recommendedby A verified traveler
Posted May 25, 2014 on Hotels.com
there was no hot water and no notification to any of us. We had to turn on the water to find out and they knew they had no water in the evening or morning and no offer of reduced charge for the room
by David B from cle
dirty missing furniture in room and lobbyPosted May 25, 2014
not even close to a four star property, the elevators were dirty, hallways dirty and stained room furniture stained.
for Business Travelersby Solomon Mammo
Posted May 22, 2014 on Hotels.com
for Everyoneby pat
Tough to find.... Great staffPosted May 19, 2014
Pros: Front desk staff
Cons: Signs outside
Location: Near airport Hard to find though
Needs better signage, difficult and frustrating to find.... Front desk staff above and beyond, made up for the aggravation of finding it.. Rom was fine, just there overnight, never used any facilities
for Business Travelersby A verified traveler
Posted May 19, 2014 on Hotels.com