Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Very friendly staff and good location! Got a last minute deal in a room and could not have been happier with my stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Not bad

Posted May 18, 2015
We stayed one night for a tournament. The breakfast staff were wonderful. The front desk staff were a little abrupt when we were checking in. Didn't even tell us where the elevators were! The next time I went there, it was more pleasant and they made sure extra pillows and towels were put in our room before we came back. Little disappointed the pool and hot tub closed at 9. It was one main reason I booked there. They said no life guard on duty and I said I really didn't need one for the hot tub.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Accommodation . . . beyond measure!!

Posted May 18, 2015
Pros: Front desk staff attentiveness, great hotel bar for drinks (Ronda was GREAT!), and infused water for daily hydration - since DMV weather can be hot.
Cons: The only areas for improvement would be the hotel food/room service fare options.
Location: There are a TON of things to do nearby. Mainly, Downtown Baltimore, Arundel Mills for shopping and light fare options, and visiting Washington, DC.
My best friend and I took a road trip this past weekend to our Nation's Capitol. We had quite a road trip getting to the DMV area, however, due to some last minute changes we were fortunate to be able to stay at the Hilton Garden Inn Arundel Mills. The staff at this hotel was extremely accommodating (i.e. Dafonte - great smile and presence young man)! I must mention . . . even though the hotels in the ENTIRE area were sold out due to College Graduations, my bestie and I had to share a room with one King size bed and a roll out bed - and no fault of the hotel . . . this was the only room left available, so we made it work! HOWEVER, we were told to come back to the front desk the next day to be upgraded to a room with two plush double beds, walk in shower, etc. (Yippee!!). So, the only reason I mentioned the room changes is because this hotel WILL GO THE EXTRA MILE TO MAKE SURE YOU ARE COMFORTABLE and your stay truly enjoyable!! We were both pleased with the attention of the hotel staff, as well as the other hotel amenities - (Infused Water for Guests - as you walked in the hotel, indoor pool,and so much more). Honestly, I think we enjoyed the infused water just about everyday - lol! The only suggestion for improvement would be the food quality or menu selections for room service - since everyone's palate is different. But, we truly enjoyed our stay, and would definitely recommend others to stay at the Hilton Garden Inn for future visits to our Nation's Capitol.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Pasadena

A nice place for a convenient stopover

Posted Apr 17, 2015
Pros: Staff, location, room
Cons: Room carpet was a bit warn
I arrived late at BWI and needed to stay over before going to a conference the next morning. The arrival and departure were easy and the breakfast was good.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SC

Nice location close to fort Meade and Mall.

Posted Apr 7, 2015
Pros: Location.
Cons: They said hotel has housekeeping everyday but beside cleaning the room they need to change sheets too . Need breakfast buffet too.
Lady in front desk is very helpful good customer service. Very convenient that the hotel had shuttle. Very nice driver. Hotel is ok, but the bed give me a backache. Bad bed very uncomfortable. We stayed for 3 nights they clean our room but obviously they did not change our sheets and pillow. Very disappointing for a 3 star hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Woodbridge, Va

Excellent hotel

Posted Apr 5, 2015
Pros: Cleanliness, comfort, excellent staff
Cons: The only negative was that a continental breakfast was not offered. You had to buy breakfast from the hotel restaurant.
Location: Close to Arundel Mills Mall, BWI and Maryland Live Casino.
I stayed here for one night after a long day of renovating my current home. It was clean, well maintained and had th best bed ever. It wasn't too soft or too hard, but just write. I slept like a rock. I would definately stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Quick overnight trip to visit the casino. Shuttle service very convenient.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Second stay. First was better.

Posted Mar 16, 2015
I stayed here about a month ago and decided to stick to what I know when in hose it again his time but my room was a little beat up. The door handle was messed up, the mirror was slightly cracked, the comfort control on the left side of the bed was broken, he handle next to the shower looked like it was ripped off, and the tv kept going in and out saying no signal but that may have been due to the rain. I didn't bother complaining because I was dog tired and needed this weekend to rest they probably would have fixed it. The person at the desk was a little short with me when I was leaving but I noticed he was there since the night before an may have been ready to go we all get that way. Other than that it was fine nice and quiet but i knew my experience could have been better by comparing it to my previous stay. I would still go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
This was a last minute booking so I wasn't sure what I would find when I checked it. From the moment I was greeted at the desk until check out it was a positive experience. My room was comfortable, clean and felt like home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Mommy "cation"

Posted Mar 8, 2015
Nice,clean, the staff was very courteous..The bed was soo comfy I slept the entire night. The casino and outlets were 5 minutes away. I will return