Ratings based on 750 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place. Close to airport parking

Posted Mar 8, 2015
We had a good night's rest before the early plane departure. However, the recent snow storm made the parking difficult. The removal was not good. Looks like the plow made one trip around the building and no attempt to help with parking. We managed....
Comment from Hotel Management
Mar 11, 2015 by Sebastian, Hotel Management
We are so glad you enjoyed your stay with us and we really appreciate the business. I'm sorry for the challenges with parking and the snow storm. We hope you choose us the next time you are in the area. You can count on us. Guaranteed. Regards, Sebastian Hansen, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stuck in Baltimore because of flight cancellations

Posted Mar 3, 2015
Third shift Desk staff, Jenifer and shuttle driver Jihad were very professional and extremely accommodating.
Comment from Hotel Management
Mar 6, 2015 by Sebastian, Hotel Management
I am glad to hear that our team took good care of you. I will make sure to pass on your comments. We really appreciate you choosing us and please call on me if you need anything. You can count on us. Guaranteed. Regards, Sebastian Hansen, General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizonia

OK hotel close to the Airport

Posted Mar 1, 2015
Pros: Both rooms were clean and comfortable. The fitness room and pool area were in great shape
Cons: The dinning area was rather small for all you eat breakfast on the weekend
Location: The location was good with near by facilities
Stayed at another Hilton Garden 5/10 minutes away, 6 months earier reason I chose a Hilton Graden), completely different experience. Heater fan was loud, reported it to the front desk early in the morning, no reply back or note left in the room, ask later in the day and offer the room next door, which I took. As a show of good faith, the front desk person offered a drink vocher for one (there was 2 of us at the front desk). She also offered a breakfast vocher for three for a family of four. Although it was not a requirment, it did feel like it was something they wanted to do.
Comment from Hotel Management
Mar 6, 2015 by Sebastian, Hotel Management
Thanks for the feedbadck and for your business. I'm sorry about the noise from the air conditioning unit. We hope you choose us the next time you are in the area. Regards, Sebastian Hansen, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Convenient to food, car rental name it

Posted Feb 25, 2015
Descent rooms and fair price. Nice place to stay. Excellent customer service
Comment from Hotel Management
Mar 11, 2015 by Sebastian, Hotel Management
Thanks for the excellent review and for your business. We strive to take great care of our guests. We hope to see you again the next time you are in the area. Please call on me if you need anything. You can count on us. Guaranteed. Regards, Sebastian Hansen, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom BLUEFIELD,WVA

my stay at hotel

Posted Feb 22, 2015
Pros: FRIENDLY STAFF AND THE SHUTTLEBUS SERVICE I LIKED THE MOST
Cons: I CANNOT THINK OF ANYTHING.
Location: I DID NOT HAVE TIME FOR ANYTHING EXCEPT FOR THE MPHA MEETING ( 10 HOURS).
in close proximity to airport and mpha meeting. I WILL STAY HERE AGAIN
Comment from Hotel Management
Mar 6, 2015 by Sebastian, Hotel Management
Thanks for the great review and for choosing us. We really appreciate your business and look forward to your next stay. Regards, Sebastian Hansen, General Manager
Comment from Hotel Management
Mar 6, 2015 by Sebastian, Hotel Management
Thanks for the great review and for choosing us. We really appreciate your business and look forward to your next stay. Regards, Sebastian Hansen, General Manager
Comment from Hotel Management
Mar 6, 2015 by Sebastian, Hotel Management
Thanks for the great review and for choosing us. We really appreciate your business and look forward to your next stay. Regards, Sebastian Hansen, General Manager
Comment from Hotel Management
Mar 6, 2015 by Sebastian, Hotel Management
Thanks for the great review and for choosing us. We really appreciate your business and look forward to your next stay. Regards, Sebastian Hansen, General Manager
3 out of 5
Recommended
for Couples
by A verified traveler

Not given good accommodation!

Posted Feb 21, 2015 on Hotels.com
Didn't like the fact the electric went off for a while & they didn't accommodate us enough for the power outage but other than that it was a nice get away
Comment from Hotel Management
May 2, 2015 by Sebastian, Hotel Management
I'm sorry about the electrical outage caused by the winter storm. I hope you come back and see us again. Regards, Sebastian Hansen, General Manager
4 out of 5
Recommended
for Couples
by cynthiafrom New Jersey

Vacation

Posted Feb 21, 2015 on Hotels.com
Pleasant stay in Baltimore on way to cruise destination
Comment from Hotel Management
May 2, 2015 by Sebastian, Hotel Management
Thanks for the review and for your business. We hope you had a great cruise and we look forward to seeing you on your next trip through Baltimore. Regards, Sebastian Hansen, General Manager
4 out of 5
Recommended
for Couples
by Eric

Posted Feb 21, 2015 on Hotels.com
Comment from Hotel Management
May 2, 2015 by Sebastian, Hotel Management
Thanks for the great review and for staying with us. We really appreciate your business and your time. Regards, Sebastian Hansen, General Manager
4 out of 5
Recommended
for Couples
by RACHEL

Posted Feb 17, 2015 on Hotels.com
Comment from Hotel Management
Apr 25, 2015 by Sebastian, Hotel Management
Thanks for sharing your experience. We really appreciate your business and look forward to your next stay. You can count on us. Regards, Sebastian Hansen, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh NC

Posted Feb 17, 2015
Loved our stay from walking in to the call from houskeeping telling me they would mail my wife's phone charger to our home in Carolina. It's a 10
Comment from Hotel Management
Mar 11, 2015 by Sebastian, Hotel Management
Thanks for sharing this awesome review. We really appreciate your kind words and your business. You can count on us. Guaranteed. See you next time. Regards, Sebastian Hansen, General Manager