Ratings based on 584 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Pleasant Staff in a Lovely Hotel

Posted Jul 15, 2014
My husband and I truly enjoyed our stay at this Hilton. Between the beautiful decor of the hotel to the wonderful staff, we had a great experience. My husband and I workout, even on vacation, and the gym was equipped with a great set dumbbells, a bench, and other equipment. The staff was fantastic and extremely welcoming. We would definitely stay there again.
Comment from Hotel Management
Jul 17, 2014 by Sebastian, Hotel Management
We are so glad you enjoyed your stay with us. Thanks for the great comments and for choosing us. We look forward to your next stay!
2 out of 5
by A verified traveler

Very disappointing stay

Posted Jul 7, 2014
Pros: Not much
Cons: Lots of things (see notes above)
Location: Location was OK - near the airport, and easy to get to the expressways. We drove into Baltimore almost every day.
We stayed for 6 nights and had many problems. The music in the lobby/breakfast area was very loud and tinny sounding - we avoided it as much as possible. The pool was only open from 5-10 at night, so was pretty much unusable as that is when we were out to dinner. The air conditioning in the rooms was very noisy, and there was constant high humidity - so much that the sheets and towels felt wet. The vending machines were sold out the entire week. The maid didn't clean our room on the second day, and the night manager was full of excuses, but not resolution, and became obnoxious about the situation. The TV satellite went in and out a lot over the week - very annoying. The bathtub was so slippery that we nearly fell every day. The staff was all full of excuses and apologies, but our impression was that it was a very poorly run hotel. I go to the Baltimore area often, but will never stay in this hotel again.
Comment from Hotel Management
Jul 10, 2014 by Sebastian, Hotel Management
Thanks for taking the time to give us feedback. We will take immediate action in regards to the items you mentioned. The pool is open from 10 am to 10 pm on the weekends, but I'm sorry the hours during the week were not convenient for you. I hope you can come back and give us another chance, as I am very proud of our hotel and staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Close to BWI airport

Posted Jun 26, 2014
Pros: The hotel manager was very accommodating.
Cons: Hotel lobby, elevators and the third floor rooms and hall ways could be cleaner, to include a thorough cleaning of the women's bathroom on main floor.
Location: not too many restaurants to eat.
My initial stay was not very good, the shower water leaked all of the bathroom floor due to the shower head it so high up on the shower wall, had to adjust it several times while taking a shower to try to prevent the leakage, in addition, the shower curtains are not water resistant which cause more water to leak out. Very expensive stay for one night.
Comment from Hotel Management
Jun 30, 2014 by Sebastian, Hotel Management
I am really sorry to hear that your stay was not very good. I will certainly look into those issues immediately and take corrective action. We pride ourselves in delivering exceptional guest service in a clean, comfortable environment. I really appreciate your business and hope we can get another chance to show you how much we care.
4 out of 5
Recommended
for Everyone
by Jim from Bowmanville

no cold buffet option for breakfast

Posted Jun 17, 2014
Pros: Location was great good access to both Baltimore and Washington.
Cons: The bar closed early at night and no food so had to go to another hotel nearby for late night food.
Beds were excellent, service was good and helpful. Disappointed to pay 12.95 for cereal and toast.
Comment from Hotel Management
Jun 18, 2014 by Sebastian, Hotel Management
Thanks for the great review. We are really glad that you enjoyed our Hilton Garden Inn Sleep System beds.
1 out of 5
by tiff

Be Careful of Deposit

Posted Jun 15, 2014
I stayed there last weekend and they told me they put a 50 dollar hold on my card for incidentals. And when I checked out they were suppose to refund me my money in 2 to 3 days and I still haven't received my money back and it's a new weekend. It's ridiculous so beware
Comment from Hotel Management
Jun 24, 2014 by Sebastian, Hotel Management
Thank you so much for taking time to provide us with feedback. I'm very sorry about the incovenience of the incidental hold on your card. I can assure you that the authorization will be released. The hold is our standard policy, it enables you to charge food and other items to your room. The hold is generally released by your bank 2-3 days after check out. Some banks take longer than others. Again, I'm very sorry and I hope you give us another chance in the future.
Comment from Hotel Management
Jun 21, 2014 by Sebastian, Hotel Management
I'm sorry you were not happy with the way your security deposit was handled. Our system authorized your card upon check-in and automatically released any unused authorization upon check-out. This is the same process we use for every guest checking in to the hotel. We do not post a charge or hold funds against your form of payment without your authorization. Please call on me if you need any further assistance.
Comment from Hotel Management
Jun 18, 2014 by Sebastian, Hotel Management
I'm sorry you were not happy with our security policy. We only authorize your card so that you can make charges to the room at your convenience. Our system automatically releases the authorization upon your departure. Please let me know if you need further assistance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel close to BWI

Posted Jun 15, 2014
Wonderful stay here. The hotel picked us up from the car rental place near the airport. The staff was extremely helpful and courteous. The room and hotel was beautiful. We really enjoyed our stay here. Definately recommend this hotel.
Comment from Hotel Management
Jun 18, 2014 by Sebastian, Hotel Management
Thanks for the awesome review and for choosing us! You can count on us!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 9, 2014
The hotel was clean and well kept. The front desk person was overworked. He answered 3 phone calls while I waited to check in.
Comment from Hotel Management
Jun 12, 2014 by Sebastian, Hotel Management
Thanks for giving us your feedback. I'm really sorry your check-in took longer than we would have liked. Due to awesome guests like you, we have seen tremendous demand to stay at our hotel. I will see if there is something we can do to minimize impact to our most important guests: the ones standing in front of us! Thanks for choosing us and we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely short stay

Posted May 29, 2014
Pros: The beds, shower and pool.
Cons: Restaurant food was a bit too pricey.
Location: Very close to the airport, with a transport to and from. Easy access to the interstate and within a quick drive to Baltimore.
My mother and I flew in for a brief two day stay for a graduation. We arrived early in the morning and the desk clerk allowed us to check in a few hours early. We were really glad to be able to relax for a little bit before joining family. The room was nice, comfortable and clean. An extra special touch was the Keurig in the room. Made a perfect cup of coffee! We slept great on the comfy beds and enjoyed the pool and spa. The only draw back is there is no Continental breakfast and the restaurant breakfast is high priced. Fortunately it is very close to Bob Evans (walking distance) and Cracker Barrel too. We would definitely stay at this hotel again.
Comment from Hotel Management
Jun 3, 2014 by Sebastian, Hotel Management
Thanks for the great review. I'm glad we were able to accommodate your special needs. Ask for me next time and I'll help find you a breakfast option. We really appreciate your business and look forward to you next visit!
Comment from Hotel Management
May 31, 2014 by Sebastian, Hotel Management
Thanks for letting us know about your stay. It sounds like you had a great time. Congratulations to the Graduate on behalf of Hilton Garden Inn BWI Airport! Next time you visit ask for me and I will find a solution for your breakfast needs. You can count on us to listen to our customers. -Sebastian
4 out of 5
Recommended
for Everyone
by Yolanda from New Jersey

Posted May 28, 2014
Pros: the staff
Cons: more restaurants near hotel and let people know it sits in an industrial park
Location: loved going to the mall and casino
I only stayed one night and the comfort of this hotel was great. the staff was very knowledgeable to what was around and friendly as well.
Comment from Hotel Management
May 29, 2014 by Sebastian, Hotel Management
Thanks for the 4 stars and the nice words. Maybe next time you can stay longer! We appreciate your business and look forward to your next visit.
Comment from Hotel Management
May 29, 2014 by Sebastian, Hotel Management
Thanks for the nice review and for choosing us. Please let me know if there is anything I can do to make your next stay more comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very accommodating for business trip

Posted May 27, 2014
Good hotel for a business trip; excellent business center with computers, printers etc. Nice fitness center- small but definitely adequate with a swimming pool as well. Clean spacious rooms. Very satisfactory experience.
Comment from Hotel Management
May 31, 2014 by Sebastian, Hotel Management
Thanks for taking time out of your day to share. We really appreciate you choosing us!
Comment from Hotel Management
May 29, 2014 by Sebastian, Hotel Management
We are glad you enjoyed your stay! Thanks for sharing and you can call on me if you need anything. Let me know how we can get 5 stars next time.