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Reviews of Hilton Garden Inn BWI Airport

3 out of 5
Hilton Garden Inn BWI Airport
1516 Aero Dr, Linthicum Heights, MD

Reviews

8.4

Very Good

Rating 10 - Excellent. 567 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Troy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Honestly the room was nice but my whole night was runnied just buy trying to check in i booked online so I could walk in get my room key and go to my room for the night but the guy at the counter gave me the run around about my card saying it was declining but after about 45 minutes of trying to figure out what was going on whit my card two ladies were having the same problem and it ended up being something wrong whit the hotel computers so he went against there company policy and gave me my room keys so honestly it was allot of wasted time and added stress which is exactly why I left my house for the night to get away from tjose things
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

shelley

Liked: Staff & service, property conditions & facilities
Blind was ripped, original room assigned did not open, and I’m still waiting for the $50 held in addition to my payment.
Stayed 1 night in Mar 2024

10/10 Excellent

Kecia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Stayed 1 night in Mar 2024

4/10 Poor

Stormi

Stayed 1 night in Mar 2024

4/10 Poor

Frank

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a well put together experience
Stayed 1 night in Feb 2024

4/10 Poor

Brent

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not hot water for multiple days.
Stayed 2 nights in Feb 2024

2/10 Terrible

Derrick

Disliked: Property conditions & facilities
My wife and I had to take cold showers. No hot water and it didn’t seem to be an emergency for the front desk after reporting it. Never will I stay at this place again.
Stayed 1 night in Feb 2024

6/10 Okay

VIRGINIA

Stayed 1 night in Feb 2024

4/10 Poor

Pamela

Disliked: Staff & service
Shuttle issues to and from airport. Front desk staff lack customer service
Stayed 1 night in Feb 2024

10/10 Excellent

Earl, Lexington Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and the staff were polite
Stayed 1 night in Dec 2023

2/10 Terrible

Fady

Business traveler
Disliked: Staff & service, property conditions & facilities
Not safe at all. Someone entered the room while I am inside. Next day the room service entered the room despite do not disturb sign
Stayed 2 nights in Feb 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Jan 2024

8/10 Good

Marian

Liked: Property conditions & facilities
No issue
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Jan 2024

6/10 Okay

Faith

Traveled with family
Stayed 4 nights in Jan 2024

10/10 Excellent

Ashley

Traveled with partner, Traveled with family
Close to the airport, good shuttle service.
Stayed 1 night in Jan 2024

8/10 Good

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chantal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient and the facility was clean.
Stayed 1 night in Jan 2024

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
I had a good experience. The only exceptions are the phones are down, so I couldn't get airport shuttle information on arrival and I'm still waiting for my receipt to be emailed to me. Breakfast buffet was pretty good.
Stayed 1 night in Jan 2024

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice & well maintained. Quiet & convenient to airport. Appreciate airport shuttle
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Mark

Liked: Staff & service, property conditions & facilities
The gentleman that checked us in was outstanding. The issues we had were out of his control and he helped us the best he could. Elevator not working so we asked for a room on the first floor. When we got to the room it was apparent that someone had smoked a cigar. Walked back to lobby and he walked us to the next room. It seemed fine. Once we got in it was cold and we saw a window (on ground floor!) had been opened. We shut it and settled in. Not sure we will stay here again. It was great last year.
Stayed 1 night in Jan 2024

4/10 Poor

Susan, Troy

Stayed 1 night in Jan 2024

4/10 Poor

james

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
Disappointed patron
1. When you say breakfast is at 6am then one would expect it, not 7a. At least put coffee out. 2. Nasty winter coat worn while cooking when cook finally arrived to work.9 3. Front desk person needs a belt. Walking around with pants down. A little decency, please. 4. Eggs are watery.bacon is practically burnt. If you are going to charge for the food where's the quality?
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Shuttle service is not 24 h as claimed
Chose this specific airport hotel since its site claimed 24 hour shuttle service to the airport. At check in we were told that the shuttle service did not start until 6 am. However we need to be at the airport at 5:30 am. So we had to schedule Uber which cost us $50. There are many early morning flights at BWI that would require an shuttle earlier than 6 am.
Stayed 1 night in Dec 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and I stay there at least once per year. The location is great and the parking is great. I love the business center. One weird thing that happened is that I was given a room that had not been cleaned (there was trash in the trash cans, a used bar soap was stuck to the soap dish, dirty towels were on the counter, etc.). It was annoying that I had to go back to the desk and request another room. However, the person at the desk was very apologetic and immediately gave me a different room. Everything else was great!
Stayed 5 nights in Dec 2023

8/10 Good

RHONDA, CHAMBERSBURG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and easy access by shuttle to BWI airport.
Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank you. We look forward to welcoming you back

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank you

6/10 Okay

Marianne

Very disappointed that the shuttle did not run after my flight got in at 11 and I had to pay for my own way to the hotel since I chose it because it had the airport shuttle.
Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
We apologize if our complimentary shuttle was not available at the time you requested. We do have to shut down for a small window to refuel and perform routine maintenance to ensure sure our vehicles are operation properly.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got there late and was welcomed by a friendly staff member. I think that’s important to hire friendly people. I was informed of everything they offered. Beds were comfortable. Rooms were clean. Great stay
Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank you so much for your kind review. We look forward to welcoming you back soon

8/10 Good

Lillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean, well-maintained rooms. The shuttle that took us to dinner at a restaurant in the area was a nice plus. The only minus was that we didn't receive the wake-up call we requested. Luckily we also set an alarm.
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, very clean, friendly and helpful staff. Will definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lenka

Stayed 1 night in Nov 2023
Response from TD on Jan 5, 2024
Thank You

10/10 Excellent

Cheyenne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in was a breeze, friendly staff, decent prices on the snack bar and drinks! Would stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Sheila, Willow Street

Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank you

8/10 Good

Wesenachin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Thornton

Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank You

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean.
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniant to my destination.
Stayed 1 night in Nov 2023

6/10 Okay

crystal

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel other than housekeeper knocking at 9am waking me up to the point I was getting out of bed and she was opening my door.
Stayed 1 night in Nov 2023

10/10 Excellent

LITICIA, Houston

Stayed 1 night in Nov 2023